Windows 7 Blue Screen Crash
Hello, I recently have been getting a lot of blue screen crashes simultaneously. I haven't downloaded any games or anything. I just use this laptop for school work mostly. I already ran a memory diagnostic test and no problems found as well as restored my
computer to a month back to when it wasn't having any problems. Anyways, this the problem details:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF88005CFC3BE
BCP3: FFFFF88009ACE4D0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\WINDOWS\Minidump\103014-25318-01.dmp
C:\Users\Mark\AppData\Local\Temp\WER-82087-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Hope that someone could help! Thanks!
FS
These were all Related to NETwNs64.sys Wireless WiFi Link Driver from Intel Corporation (yours is 5 years old). I would remove the current driver and install the newest driver available.
If you continue to crash Remove McAfee and use MSE in its place.
Microsoft (R) Windows Debugger Version 6.3.9600.17237 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\problem\103014-25318-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*D:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18409.amd64fre.win7sp1_gdr.140303-2144
Machine Name:
Kernel base = 0xfffff800`0360c000 PsLoadedModuleList = 0xfffff800`0384f890
Debug session time: Thu Oct 30 12:54:00.869 2014 (UTC - 4:00)
System Uptime: 0 days 0:01:07.181
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff88005cfc3be, fffff88009ace4d0, 0}
*** WARNING: Unable to verify timestamp for NETwNs64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwNs64.sys
Probably caused by : NETwNs64.sys ( NETwNs64+2673be )
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88005cfc3be, Address of the instruction which caused the bugcheck
Arg3: fffff88009ace4d0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
NETwNs64+2673be
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax]
CONTEXT: fffff88009ace4d0 -- (.cxr 0xfffff88009ace4d0;r)
rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
r14=fffffa8008bf7fb0 r15=fffffa800af1c008
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
NETwNs64+0x2673be:
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
Last set context:
rax=1004f250001ddd20 rbx=0000000000000000 rcx=0000000000060049
rdx=000000000000002f rsi=fffffa800858f6b8 rdi=000000000000006b
rip=fffff88005cfc3be rsp=fffff88009aceeb0 rbp=fffffa8008bf7618
r8=0000000000000a70 r9=0000000000000000 r10=fffff8000360c000
r11=fffff88009acecc0 r12=fffffa800a91d000 r13=0000000000000000
r14=fffffa8008bf7fb0 r15=fffffa800af1c008
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
NETwNs64+0x2673be:
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax] ds:002b:1004f250`001ddd20=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: wlanext.exe
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff88005cfc3be
STACK_TEXT:
fffff880`09aceeb0 00000000`00000000 : fffffa80`08bf7618 fffffa80`00000002 00000000`000000dc fffffa80`00001e37 : NETwNs64+0x2673be
FOLLOWUP_IP:
NETwNs64+2673be
fffff880`05cfc3be 8b10 mov edx,dword ptr [rax]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: NETwNs64+2673be
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: NETwNs64
IMAGE_NAME: NETwNs64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4d10df1b
STACK_COMMAND: .cxr 0xfffff88009ace4d0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_NETwNs64+2673be
BUCKET_ID: X64_0x3B_NETwNs64+2673be
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0x3b_netwns64+2673be
FAILURE_ID_HASH: {69744f93-8380-f8c7-a080-fedb60128a80}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag
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I am attempting to install windows 2003 R2 standard addition on the following system currently running Windows XP.
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Microsoft Online Community Support
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Gary FrickeyHi,
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Regarding to Dump files that you provided, I have used WinDbg tool to analysis them. For more detailed results, please refer to the following.
1.Analyze 120213-41636-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 1A, {5200, fffffa80130e0000, ac326f8a3564698d, ac366f8a3564698d}
Probably caused by : volsnap.sys ( volsnap!VspDoubleBufferIncomingWrite+9a )
Followup: MachineOwner
4: kd> !analyze -v
* Bugcheck Analysis *
MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005200, The subtype of the bugcheck.
Arg2: fffffa80130e0000
Arg3: ac326f8a3564698d
Arg4: ac366f8a3564698d
Debugging Details:
BUGCHECK_STR: 0x1a_5200
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: mcupdate.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff802e920536f to fffff802e9076440
STACK_TEXT:
fffff880`0d61bcb8 fffff802`e920536f : 00000000`0000001a 00000000`00005200 fffffa80`130e0000 ac326f8a`3564698d : nt!KeBugCheckEx
fffff880`0d61bcc0 fffff802`e90be5a6 : 00000000`00000000 00000000`00001000 00000000`00000200 fffffa80`13ac14d0 : nt! ?? ::FNODOBFM::`string'+0x2f301
fffff880`0d61bd00 fffff802`e928c81c : 00000000`00000000 fffff802`e92a8a00 fffff880`133792c0 00000000`00000200 : nt!ExpAllocateBigPool+0xd6
fffff880`0d61bde0 fffff880`01dab74a : 00000000`00000001 fffff880`121da000 00000000`00001000 fffff880`01da9e2d : nt!ExAllocatePoolWithTag+0x80a
fffff880`0d61beb0 fffff880`01da9372 : fffffa80`13e738b8 fffffa80`13e73560 fffffa80`0aaaf160 00000000`00000000 : volsnap!VspDoubleBufferIncomingWrite+0x9a
fffff880`0d61bf00 fffff880`00a26b69 : fffff880`0d61c000 fffffa80`1340db00 fffffa80`06cc4ab0 fffff8a0`24ebd3c8 : volsnap!VolsnapWriteFilter+0x361
fffff880`0d61bf50 fffff802`e9070b67 : fffff880`0da372c8 00000000`0361e4d8 00000000`03610000 00000000`77a675a4 : Ntfs!NtfsStorageDriverCallout+0x16
fffff880`0d61bf80 fffff802`e9070b2d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxSwitchKernelStackCallout+0x27
fffff880`13378700 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwitchKernelStackContinue
STACK_COMMAND: kb
FOLLOWUP_IP:
volsnap!VspDoubleBufferIncomingWrite+9a
fffff880`01dab74a 488bf8 mov rdi,rax
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: volsnap!VspDoubleBufferIncomingWrite+9a
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: volsnap
IMAGE_NAME: volsnap.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 51a9661e
IMAGE_VERSION: 6.2.9200.16628
BUCKET_ID_FUNC_OFFSET: 9a
FAILURE_BUCKET_ID: 0x1a_5200_volsnap!VspDoubleBufferIncomingWrite
BUCKET_ID: 0x1a_5200_volsnap!VspDoubleBufferIncomingWrite
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x1a_5200_volsnap!vspdoublebufferincomingwrite
FAILURE_ID_HASH: {c0542499-747b-bb38-39b0-9680350f4757}
2.Analyze 120213-42713-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 24, {b50019060b, fffff8800e413e38, fffff8800e413670, fffff802e26a85cc}
Probably caused by : memory_corruption ( nt!MiReleaseReadListResources+14 )
Followup: MachineOwner
1: kd> !analyze -v
* Bugcheck Analysis *
NTFS_FILE_SYSTEM (24)
If you see NtfsExceptionFilter on the stack then the 2nd and 3rd
parameters are the exception record and context record. Do a .cxr
on the 3rd parameter and then kb to obtain a more informative stack
trace.
Arguments:
Arg1: 000000b50019060b
Arg2: fffff8800e413e38
Arg3: fffff8800e413670
Arg4: fffff802e26a85cc
Debugging Details:
EXCEPTION_RECORD: fffff8800e413e38 -- (.exr 0xfffff8800e413e38)
ExceptionAddress: fffff802e26a85cc (nt!MiReleaseReadListResources+0x0000000000000014)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff8800e413670 -- (.cxr 0xfffff8800e413670;r)
rax=0000000000000000 rbx=0000000000000000 rcx=fffbfa80138f7f80
rdx=fffffa8009fa3e81 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802e26a85cc rsp=fffff8800e414070 rbp=0000000000000000
r8=fffffa8009fa3e80 r9=0000000000000001 r10=fffff802e249c610
r11=fffffa8012e1b010 r12=fffffa8006d92ef0 r13=fffffa80074e29c0
r14=fffbfa80138f7f80 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!MiReleaseReadListResources+0x14:
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0 ds:002b:fffbfa80`138f7fa8=????????????????
Last set context:
rax=0000000000000000 rbx=0000000000000000 rcx=fffbfa80138f7f80
rdx=fffffa8009fa3e81 rsi=0000000000000000 rdi=0000000000000000
rip=fffff802e26a85cc rsp=fffff8800e414070 rbp=0000000000000000
r8=fffffa8009fa3e80 r9=0000000000000001 r10=fffff802e249c610
r11=fffffa8012e1b010 r12=fffffa8006d92ef0 r13=fffffa80074e29c0
r14=fffbfa80138f7f80 r15=0000000000000001
iopl=0 nv up ei ng nz na pe nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010282
nt!MiReleaseReadListResources+0x14:
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0 ds:002b:fffbfa80`138f7fa8=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: TrustedInstall
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff802e256b168
GetUlongFromAddress: unable to read from fffff802e256b1f8
ffffffffffffffff
FOLLOWUP_IP:
nt!MiReleaseReadListResources+14
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0
FAULTING_IP:
nt!MiReleaseReadListResources+14
fffff802`e26a85cc 4883792800 cmp qword ptr [rcx+28h],0
BUGCHECK_STR: 0x24
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff802e2305e46 to fffff802e26a85cc
STACK_TEXT:
fffff880`0e414070 fffff802`e2305e46 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MiReleaseReadListResources+0x14
fffff880`0e4140a0 fffff802`e22fea09 : 00000000`00005000 fffff980`2cb80000 00000000`00005000 00000000`00000000 : nt!MmWaitForCacheManagerPrefetch+0x42
fffff880`0e4140e0 fffff802`e26af71f : 00000000`00000000 00000000`00000000 00000000`00000001 fffff880`0e4141e0 : nt!CcFetchDataForRead+0xe9
fffff880`0e414130 fffff802`e2304e3e : fffffa80`06d92ef0 00000000`00000000 00000000`00040000 00000000`00004301 : nt!CcMapAndCopyFromCache+0xcf
fffff880`0e4141d0 fffff880`01903b58 : fffff8a0`06e3cc50 fffffa80`074b86b0 00000000`00000000 00000000`00000000 : nt!CcCopyReadEx+0xfe
fffff880`0e414240 fffff880`0191a91a : 00000000`00000000 fffff880`0e4144a0 00000000`00060900 fffff8a0`06e3cc50 : Ntfs!NtfsCachedRead+0x148
fffff880`0e4142b0 fffff880`0191c42b : fffffa80`0f799a10 fffffa80`074b86b0 00000000`00000001 fffffa80`074b8600 : Ntfs!NtfsCommonRead+0x68a
fffff880`0e414470 fffff880`016e34ee : fffffa80`074a3010 fffffa80`074b86b0 fffffa80`074b86b0 fffffa80`074b8a50 : Ntfs!NtfsFsdRead+0x1db
fffff880`0e414520 fffff880`016e10b6 : fffffa80`098479a0 fffffa80`074e29c0 fffffa80`074b86b0 fffff802`e24b3140 : fltmgr!FltpLegacyProcessingAfterPreCallbacksCompleted+0x25e
fffff880`0e4145c0 fffff802`e267e868 : 00000000`00000000 fffff880`0e4146a1 fffffa80`074e29c0 00000000`00000018 : fltmgr!FltpDispatch+0xb6
fffff880`0e414620 fffff802`e26ae513 : fffffa80`074e29c0 fffff8a0`028ca000 ffffffff`800012c4 fffffa80`074e29c0 : nt!IopSynchronousServiceTail+0x158
fffff880`0e4146f0 fffff802`e26f415a : fffff880`000004a2 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtReadFile+0x661
fffff880`0e4147f0 fffff802`e26ef1bf : fffff880`0e414918 00000000`00000003 fffff802`e2665870 fffff802`e248310e : nt!PfSnGetPrefetchInstructions+0x19a
fffff880`0e414900 fffff802`e26f1935 : fffffa80`074be080 fffff880`0e4149e0 00000000`00000000 fffff880`0e414a30 : nt!PfSnBeginScenario+0x18f
fffff880`0e4149b0 fffff802`e26a0070 : fffffa80`074be080 00000000`3cc531e5 fffff880`0e414cc0 fffffa80`074be080 : nt!PfSnBeginAppLaunch+0x115
fffff880`0e414a70 fffff802`e268c2cf : fffffa80`074be080 fffffa80`0723c6e0 00000000`00000000 fffffa80`07110080 : nt!PfProcessCreateNotification+0x70
fffff880`0e414aa0 fffff802`e22f4915 : fffff880`02e57180 fffffa80`07110080 fffff802`e268c1cc fffffa80`07110080 : nt!PspUserThreadStartup+0x103
fffff880`0e414b00 fffff802`e22f4897 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThread+0x16
fffff880`0e414c40 000007fd`9e59d5e8 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartUserThreadReturn
000000c9`60f5fa28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`9e59d5e8
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: nt!MiReleaseReadListResources+14
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: nt
DEBUG_FLR_IMAGE_TIMESTAMP: 51a966cd
IMAGE_VERSION: 6.2.9200.16628
STACK_COMMAND: .cxr 0xfffff8800e413670 ; kb
IMAGE_NAME: memory_corruption
BUCKET_ID_FUNC_OFFSET: 14
FAILURE_BUCKET_ID: 0x24_nt!MiReleaseReadListResources
BUCKET_ID: 0x24_nt!MiReleaseReadListResources
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x24_nt!mireleasereadlistresources
FAILURE_ID_HASH: {12e84aa1-b4fa-6138-fa2a-d3b77e82b2b2}
3.Analyze 120213-48687-01.dump
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck C2, {d, fffff901007059c0, 64704344, fffbfa8015d6a940}
Probably caused by : win32k.sys ( win32k!W32pProcessCallout+86 )
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 000000000000000d, type of pool violation the caller is guilty of.
Arg2: fffff901007059c0
Arg3: 0000000064704344
Arg4: fffbfa8015d6a940
Debugging Details:
OVERLAPPED_MODULE: Address regions for 'dump_iaStor' and 'dump_iaStor.' overlap
FAULTING_IP:
win32k!W32pProcessCallout+86
fffff960`0014bad6 33d2 xor edx,edx
BUGCHECK_STR: 0xc2_d
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: WerFault.exe
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff80295c78027 to fffff80295a60440
STACK_TEXT:
fffff880`10ffe908 fffff802`95c78027 : 00000000`000000c2 00000000`0000000d fffff901`007059c0 00000000`64704344 : nt!KeBugCheckEx
fffff880`10ffe910 fffff960`0014bad6 : fffff901`007059c0 fffffa80`15d6adb0 fffff901`007059c0 00000000`64704344 : nt!ExFreePoolWithTag+0xec7
fffff880`10ffe9f0 fffff960`00184630 : fffff880`10ffeb40 fffffa80`15d6a940 00000000`00000000 00000000`00000000 : win32k!W32pProcessCallout+0x86
fffff880`10ffea20 fffff802`95e9db5a : fffffa80`15d6a940 fffffa80`15d6adb0 00000000`00000000 00000000`00000008 : win32k!W32CalloutDispatch+0x2f1
fffff880`10ffea80 fffff802`95e72004 : fffffa80`0a18ed20 00000000`00000001 00000000`00000000 00000000`00000000 : nt!ExCallCallBack+0x3a
fffff880`10ffeab0 fffff802`95e9d86d : 00000000`00000000 fffffa80`15d6a901 00000000`00000000 fffffa80`152d7080 : nt!PspExitThread+0x414
fffff880`10ffebd0 fffff802`95a5f453 : fffffa80`15d6a940 fffffa80`152d7080 fffff880`10ffecc0 00000000`7f62b000 : nt!NtTerminateProcess+0xfd
fffff880`10ffec40 000007fd`bb652eaa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`00cde078 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fd`bb652eaa
STACK_COMMAND: kb
FOLLOWUP_IP:
win32k!W32pProcessCallout+86
fffff960`0014bad6 33d2 xor edx,edx
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: win32k!W32pProcessCallout+86
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5216eef4
IMAGE_VERSION: 6.2.9200.16699
BUCKET_ID_FUNC_OFFSET: 86
FAILURE_BUCKET_ID: 0xc2_d_win32k!W32pProcessCallout
BUCKET_ID: 0xc2_d_win32k!W32pProcessCallout
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xc2_d_win32k!w32pprocesscallout
FAILURE_ID_HASH: {9d5e1858-9d8c-dc1b-8469-c4e8abf71b98}
Based on the above prompt messages, you can refer to the following article and get detailed information of Bug Check 1A, Bug Check 24 and Bug Check C2.
Bug Check 0x1A: MEMORY_MANAGEMENT
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557391%28v=vs.85%29.aspx
Bug Check 0x24: NTFS_FILE_SYSTEM
http://msdn.microsoft.com/en-us/library/windows/hardware/ff557433(v=vs.85).aspx
Bug Check 0xC2: BAD_POOL_CALLER
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560185(v=vs.85).aspx
Based on current state, I suggest you should update volsnap.sys and win32k.sys drivers. Then check if this issue can be solved. Meanwhile, you also should check the memory
in your computer. For detailed operations, please refer to the following article.
Run Diagnostics to Check Your System for Memory Problems
http://technet.microsoft.com/en-us/magazine/ff700221.aspx
If this issues is a state of emergency for you. Please contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist
with your request.
To obtain the phone numbers for specific technology request, please refer to the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Hope this helps.
Best regards,
Justin Gu -
Pavilion elite e9110t windows 7 blue screen crash
hp pavilion elite e9110t upgraded to win 7 i recieved 2 blue screen crashes today on goggle chrome with the following error codes
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000000000000B0
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF88001770E9D
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
what do i need to do????? i am using chrome to type this.
This question was solved.
View Solution.Joey, welcome to the forum.
Did you try uninstalling and reinstalling Chrome? Sometimes a glitch will occur during the original install. This can cause the problem that you are experiencing.
Also, you may want to try Internet Explorer or Firefox to see if you receive the same error message. This will tell you if it is a problem with Chrome or a system problem.
Please click "Accept as Solution" if your problem is solved.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee. -
I am using an old computer but it has dual processors and 4 gb of ram. I am using Windows XP home edition, sp2 atm. I have a Galaxy 200 vid card, sound-blaster X-Fi, Gigabyte mother board. Atm, all I have is IE 6.
After the blue screen crash, I had trouble rebooting my computer. When I was able to reboot, the firefox 6.0 would not run and I could not uninstall it. I did a restore system and was finally able to uninstall it - at the time I still had the 5.0 installer on my desktop so I installed it- I don't have it now.
I tried the firefox 6.0 before I had gotten all the updates for sp3- as I have had trouble getting the last windows updates to install.
I am not a techie - what I have done is trial and error to try to get my software to work. I would either like to get a working version of firefox 6.0 or a safe download of firefox 4.0 as that worked and I had no problems with it.
Can you assist?Can you attach a screenshot or link to the instructions you are following?
You are on the 3.6 release and Firefox 7.0.1 is out. You can download and install the latest release from http://www.mozilla.org/en-US/firefox/new/ if you would like to update now. The 3.6 version will be maintained for a while longer, but you should update when you can. -
Windows "Blue screen of Death" when booting computer attached to LabVIEW PXI realtime system
Good Morning (at least in the western hemisphere)!
I'm having a problem on two test systems where intermittently, at least on one machine, I get a Windows "Blue Screen of Death" error message when booting the machine connected to a PXI RT system. I reloaded the RT systems software yesterday (LV RT 7.1.1, NI-VISA 3.3.1) and am having this problem on two different setups, two laptops, two PXI chassis. Our short term work around has been to boot with the network cable removed at one end or the other, but these are the baseline models for a larger test system in the design/construction stage that will not be used by knowledgeable engineers but by (probably more knowledgeable!) technicians. Any ideas would be a help
Thanks again,
Putnam
Certified LabVIEW Developer
Senior Test Engineer
Currently using LV 6.1-LabVIEW 2012, RT8.5
LabVIEW ChampionBlue screens are almost always caused by drivers and not by applications, so chances are there's a problem on the driver level. The crash log file will be instrumental to diagnosing this problem.
Turn on the crash event logging as described in this Microsoft KB:
http://support.microsoft.com/kb/314084/EN-US/
...and then post the details from the crash found in the Windows Event Viewer here. That will help us narrow the problem down.
--Paul Mandeltort
Automotive and Industrial Communications Product Marketing -
Access to istore causes blue screen crash
I am running an ipod and itouch - PC is Windows XP.
With the newest version of itunes, everything works fine between itunes on the PC and the devices, EXCEPT trying to access the store for music or podcasts. I see the headings of the store displayed, then I get a blue screen crash. This happens with the devices attached, or not.The first thing to do is get the error codes from the crash.
Here is an older post from b noir that explains how to find the error codes.
http://discussions.info.apple.com/message.jspa?messageID=1422425 -
Firefox Causes "BLUE SCREEN CRASH"
Hello There.
To my utter dismay I am forced to use Chrome to access this forum. The reason is the moment I use Firefox (3) my computer crashes and I get the dreaded windows blue screen. I have been using ff for a long time now without problems. Yesterday I updated adobe flash player, but have now uninstalled flash player in the hope that the problem is resolved. No luck. I can use my computer in normal manner without problems, but the moment I use ff it crashesI have this problem too, just installed Windows 7 Home Premium x64 two days ago. Yesterday I did a massive windows update and I believe the BSODs started after that. I've isolated it down to Firefox, partly because I had a similar problem with Vista x64 prior to the Win 7 upgrade and had removed Firefox from the machine completely w/o giving it too much thought.
Last night I found a way that 100% crashes windows within 5 mins, 5 times in a row, open firefox, open certain tabs and just wait. BSOD.
Note I also use Thunderbird but that doesn't seam to crash windows.
I found two separate threads on other forums suggesting this might have something to do with fonts. Not sure why Firefox is the only application suffering from it though. So from another thread following steps were suggested that are shown below, I haven't tried these. Another user on a different forum suggested running windows repair and through that somehow fixing the fonts. I'll report later if this issue helps solve the problem.
1. this may seem random, but might be worth a shot... i think this problem
often occurs because of registry errors with the fonts... this solution fixes
that. if you browse to windows/fonts and immediately get a blue screen, then
the fonts are your problem
2. first try going to control panel > fonts >font settings (on left) > restore
default fonts
3. if you can't access fonts in the control panel then try this... in explorer go
here: \\%COMPUTERNAME%\C$\Windows\Fonts (replacing %computername% with your computername).
4. then hit ctrl+a to select all the fonts.
5. once they're all selected right click and select "install".
6. when the dialogue box pops up saying that "[such and such] font is
already installed, would you like to reinstall it?" click the box for "do this for
all current items", and hit "yes"
7. reboot (just for grins), and you should be good to go -
Clicking on firefox icon causes blue screen crash
This began Friday, Feb. 25, about mid day. The only changes to the system that morning were an update to an Adobe plugin, either Flash player or Shockwave, I'm not sure, and an update to the Scottrade Elite desktop trading app. Both of those changes occurred about 0900. The problems began about 1130 when the system, Windows 7 Home Premium had a blue screen crash. From that time on, I have uninstalled each of the apps mentioned. I cannot open Firefox to work on the plugins becuase every time I click on the icon I get a blue screen crash with the words "Page fault in non paged area" at the top. I've also uninstalled and reinstalled the Firefox app with no apparent beneficial effect. The Scottrade trading app has been reinstalled and works well, causing no further probs.
Hello mrcart,
i think it is unlikely that firefox itself is causing an operating system crash, i had some time back an similar issue where a system of a friend of mine was crashing while using IE - thats the only app he used ... the system in his case had faulty ram, and i suspect you are facing some sort of hardware problem or faulty device driver.
Please read this (also lists steps what you can do):
http://technet.microsoft.com/en-us/library/cc957625.aspx
(personally) I would suggest you start by checking your ram, you can do this in two ways:
Search in your Windows 7 Start Menu for "ram", you should find something like "Diagnose your computer´s memory problems"
... Or, you use the memtest86+ tool from here (e.g. download the iso, burn it and boot from the cd):
http://www.memtest.org/
Check your eventlog for errors (e.g. disk errors, timeouts, etc).
If you cannot track the problem down (i would suspect a hardware problem or faulty device driver ... e.g. it could be your video card driver doing something wrong) you should seek help at your computer manufacturer, an experienced friend, or using some forum.
kind regards,
John Kirk. -
Windows Blue Screen - when trying to re-sync an IPOD after doing 5 R's
My windows based Itunes failed to recognize my ipod, so I trouble shooted and finally ended up doing the 5 R's.
This resulted in a "Blank Ipod" (after restore).
I was able to successfully get Itunes to recognize my ipod after the restore. That is when a "major problem" occurred.
When my 37 gigs of MP3s on my PC attempt to automatically update onto my "blank ipod", my system crashes giving me the dreaded windows BLUE SCREEN! The error messgae indicates that a physical memory dump occurred and the system shuts down.
I figure it has something to do with all of those gigs trying to update onto the ipod. SO, I start to manually transfer (drag and drop) about 100 mp3s at a time onto the ipod within itunes. It still crashed after the 3rd batch of 100 mp3s.
Has anyone experienced this? Does it have anything to do with Mirosoft's newest IE vunerability? I use Firefox usually, but sometimes HAVE to use IE. What can I do?
This really *****.
thanks for your help.
Zeppy
Dell Dimension Windows XPhi zeppy!
hmmmmmm. a 0x7E? that's not the most commonly reported BSOD code here.
but the MS KB seemed to have at least one clue for us.
(1) sometimes people can get blue screens when they plug in an ipod if their FireWire, USB, or dock has gone bad. i see from that STOP message resource that the 0x7E can be associated with dodgy USB.
by way of tracking down that possibility, do you still get the BSOD if you connect to a different port? (or, if you've got a dock, connect directly to a port instead?)
(2) on general principles, we'd better check for malware. download fresh definitions and run vigorous virus and spyware scans. if your security software providers offer online scans, run those as well. (they can sometimes pick up an infection in cases where the security software on the PC has been compromised.)
(3) especially if you've recently installed any new hardware on your PC, head into Device Manager to check to see if there's any alert/warning messages showing up next to any of your devices. if you see any, what do they say?
(4) let's also let's also capture a minidump of the crash and send it to the Discussions Hosts, so they can throw it over the fence for the Apple engineers to analyze.
To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.
And then send it to a Discussions Host. It doesn't hurt to put the URL to this discussion thread, so that whoever gets it has some context. Also give as much information about the context of the crash (in the email) as you can.
love, b -
Blue screen crash reinstalling quicktime on notebook
Can anyone help? for a month and a half I have been trying to reinstall quicktime and itunes on my toshiba window xp laptop. Everytime I get a blue screen crash at the end of the quicktime install around where it says something like initializing quicktime types. When I submit this error to microsoft the report says it is due to Antivirus software, I am running Window onecare live. I have tried every fix I can find out there including removing onecare and I still get the crash. I really do not care to rebuild the system. Please help, I am getting tired of the music on my ipod! Thx
I have been having this "problem" since running a QuickTime update in January 2007. I've spent countless hours de-installing anti-virus software, minimizing my hardware footprint (removing printers, scanners, etc.), detoxing my system with Microsoft Uninstallers, Registry Cleaners, and running Windows XP in a minimized manner.
On Thursday April 10, 2008 I spent four hours on the telephone with a competent, qualified Microsoft XP engineer (plus an XP supervisor in the background). Microsoft was very diligent and completely hospitable working with me to resolve this issue. In the end, Microsoft recommended I talk with Apple directly.
On Friday April 11, 2008 I spent one hour with an Apple engineer. Once again, the customer service was excellent, but the results are the same. Microsoft and Apple engineers are "Befuddled". We've tried eliminating all Apple software from my PC via files and the registry, rebooting, and then attempting a fresh install. The PC reboots when "Initializing Quicktime Types" is displayed towards the end of the installation process.
We've even set up a new user and attempted to install Quicktime on a USER with no associated "software overhead". No success.
I've tried the Quicktime Only install, and Quicktime with Itunes installation. Same results. I am taking my PC to Baybrook Mall (Friendswood, Texas) on April 20 for the MAC Genius Bar people to review this problem on my PC. My expectations are very low... since I'm usually much more PC and XP competent than most people. My background occupation is Information Technology from 1975 to date. I evened owned and operated computer stores with "New Build" and "Repair" shops. I'm very seasoned working on PC's and associated software, and this is the first problem where I join the "Befuddled".
If anyone has a solution for this problem, please contact me and make a posting for everyone else.
Thanx. -
Repeated blue screen crash when running labview 8.2 on Dell optiplex GX620
Hi, I have recently experienced a series of 'blue screen' crashes on a Dell Optiplex GX620 while running Labview 8.2. The dell is running Windows XP SP2 with an ATI Radeon X600 graphics card. Labview is interfacing with a NI DAQPad 6015 device. The computer is a dedicated Labview machine so there is no other third party software that has been installed that could be causing the problem. Also, the computer is one of three identical machines, the only one that has labview installed and the only one that is crashing. Upon rebooting after the first 'blue screen' crash an error report indicated that there was a problem with the ATI graphics driver and suggested updating the driver to the latest version. This was done. Upon rebooting after the second 'blue screen' crash an error report indicated that there was a problem with the RAM. Both of these crashes occurred while running a labview application. A further two incidents have occurred where the computer has restarted for no apparent reason while running a labview application. I was wondering if you were aware of any known issues/incompatibilities with my specific machine and labview 8.2, or if there could be any other known issues with labview that might be causing the crashes. It should also be noted that this is a new setup and these crashes have occurred in relatively short time frame. Thanks for your help!
Hi,
To have a better understanding of what is causing the blue screen crash and the Windows restart, we may need to retrieve the memory dump caused by the crash in Windows XP. Before we actually get into that, we may need to disable Automatic Reboot by Windows when it crashes. I have attached a link that describes how to disable computer reboot after a crash and I have also attached a link of how to retreive the memory dump. Let me know how it goes!
Why Does My Computer Automatically Reboot For No Reason?
How Can I Create a Kernel Memory Dump When Windows Crashes?
(Note that we want to select Complete memory dump, not Kernel Memory dump)
Regards,
Nadim
Applications Engineering
National Instruments
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