Windows 7 BSOD problems

Hello i've been having several BSOD issues with my install of windows 7 ultimate x64 on my machine here lately. here are the minidmp files https://onedrive.live.com/redir?resid=5738a55d6b5e1f86!559&authkey=!AMK92CDNxSo5GF4&ithint=file%2czip
and it's got the following specs according to dxdiag https://onedrive.live.com/redir?resid=5738a55d6b5e1f86!560&authkey=!AHAZrfiaiyo1PSs&ithint=file%2ctxt. assistance would be appreciated. thanks in advance.
Lelon

This is most likely a hard ware issue and rarely, if ever related to software, but just to be sure, please uninstall ESET AV, and replace it with Microsoft Security Essentials.
How do I manually uninstall my Windows ESET product?
http://kb.eset.com/esetkb/index?page=content&id=SOLN2289&locale=en_US
Note: Please read the whole article linked above.
Microsoft Security Essentials.
http://windows.microsoft.com/en-US/windows/security-essentials-download
If the crashes continue, please refer to the WIKI Article linked below.
BugCheck Code 124,
Co-Authored by ZigZag3143& JMH3143
http://answers.microsoft.com/en-us/windows/wiki/windows_other-system/bugcheck-code-124/98c998d2-447a-40ce-ae1f-8211e355f14d
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
Machine Name:
Kernel base = 0xfffff800`02e16000 PsLoadedModuleList = 0xfffff800`0305a890
Debug session time: Sun Apr 5 09:36:31.309 2015 (UTC - 4:00)
System Uptime: 0 days 0:00:13.402
Loading Kernel Symbols
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa800e622038, 0, 0}
Probably caused by : hardware
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800e622038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
BUGCHECK_STR: 0x124_AuthenticAMD
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: 0
STACK_TEXT:
fffff880`0318d5b0 fffff800`030d7cb9 : fffffa80`0e622010 fffffa80`0cb15040 00000000`00000009 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`0318dad0 fffff800`02fb8157 : fffffa80`0e622010 fffff800`030322d8 fffffa80`0cb15040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`0318db00 fffff800`02f1f505 : fffff800`03093d00 00000000`00000001 fffffa80`0da37820 fffffa80`0cb15040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`0318db40 fffff800`02e94a95 : fffff880`00e30e00 fffff800`02f1f4e0 fffffa80`0cb15000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`0318db70 fffff800`03129b8a : 00000000`00000000 fffffa80`0cb15040 00000000`00000080 fffffa80`0ca62400 : nt!ExpWorkerThread+0x111
fffff880`0318dc00 fffff800`02e7c8e6 : fffff880`009b3180 fffffa80`0cb15040 fffff880`009be040 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`0318dc40 00000000`00000000 : fffff880`0318e000 fffff880`03188000 fffff880`03b2f730 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
BUCKET_ID: X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV
Followup: MachineOwner
2: kd> !errrec fffffa800e622038
===============================================================================
Common Platform Error Record @ fffffa800e622038
Record Id : 01d06fa57fd81928
Severity : Fatal (1)
Length : 928
Creator : Microsoft
Notify Type : Machine Check Exception
Timestamp : 4/5/2015 13:36:31
Flags : 0x00000002 PreviousError
===============================================================================
Section 0 : Processor Generic
Descriptor @ fffffa800e6220b8
Section @ fffffa800e622190
Offset : 344
Length : 192
Flags : 0x00000001 Primary
Severity : Fatal
Proc. Type : x86/x64
Instr. Set : x64
Error Type : BUS error
Operation : Generic
Flags : 0x00
Level : 3
CPU Version : 0x0000000000600f20
Processor ID : 0x0000000000000000
===============================================================================
Section 1 : x86/x64 Processor Specific
Descriptor @ fffffa800e622100
Section @ fffffa800e622250
Offset : 536
Length : 128
Flags : 0x00000000
Severity : Fatal
Local APIC Id : 0x0000000000000000
CPU Id : 20 0f 60 00 00 08 06 00 - 0b 32 98 3e ff fb 8b 17
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
Proc. Info 0 @ fffffa800e622250
===============================================================================
Section 2 : x86/x64 MCA
Descriptor @ fffffa800e622148
Section @ fffffa800e6222d0
Offset : 664
Length : 264
Flags : 0x00000000
Severity : Fatal
Error : BUSLG_OBS_ERR_*_NOTIMEOUT_ERR (Proc 0 Bank 4)
Status : 0xfa000010000b0c0f
2: kd> lmsmnt
start end module name
fffff880`00e5c000 fffff880`00eb3000 ACPI ACPI.sys Sat Nov 20 04:19:16 2010 (4CE79294)
fffff880`00ff0000 fffff880`00ffb000 amdxata amdxata.sys Fri Mar 19 12:18:18 2010 (4BA3A3CA)
fffff880`00fbd000 fffff880`00fc6000 atapi atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00fc6000 fffff880`00ff0000 ataport ataport.SYS Sun Aug 04 21:02:45 2013 (51FEF9B5)
fffff880`00c8f000 fffff880`00d04000 CI CI.dll Thu Jun 26 22:04:21 2014 (53ACD125)
fffff880`018db000 fffff880`0190b000 CLASSPNP CLASSPNP.SYS Sat Nov 20 04:19:23 2010 (4CE7929B)
fffff880`00c31000 fffff880`00c8f000 CLFS CLFS.SYS Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01363000 fffff880`013d5000 cng cng.sys Thu Jan 29 22:17:08 2015 (54CAF7B4)
fffff880`0190b000 fffff880`01919000 crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`018c5000 fffff880`018db000 disk disk.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`01925000 fffff880`0192e000 dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`01919000 fffff880`01925000 dump_ataport dump_ataport.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`0192e000 fffff880`01941000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`01286000 fffff880`012c5000 edevmon edevmon.sys Fri Jul 18 09:11:31 2014 (53C91D03)
fffff880`00dd6000 fffff880`00dea000 fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`00e00000 fffff880`00e4c000 fltmgr fltmgr.sys Sat Nov 20 04:19:24 2010 (4CE7929C)
fffff880`013e6000 fffff880`013f0000 Fs_Rec Fs_Rec.sys Wed Feb 29 22:41:06 2012 (4F4EEFD2)
fffff880`0188b000 fffff880`018c5000 fvevol fvevol.sys Wed Jan 23 22:11:24 2013 (5100A65C)
fffff880`015a7000 fffff880`015f0000 fwpkclnt fwpkclnt.sys Fri Apr 04 21:23:21 2014 (533F5B09)
fffff800`033fd000 fffff800`03446000 hal hal.dll Sat Nov 20 08:00:25 2010 (4CE7C669)
fffff880`014a6000 fffff880`014af000 hwpolicy hwpolicy.sys Sat Nov 20 04:18:54 2010 (4CE7927E)
fffff800`00bc4000 fffff800`00bce000 kdcom kdcom.dll Sat Feb 05 11:52:49 2011 (4D4D8061)
fffff880`01348000 fffff880`01363000 ksecdd ksecdd.sys Thu Mar 05 23:21:55 2015 (54F92B63)
fffff880`01460000 fffff880`0148c000 ksecpkg ksecpkg.sys Thu Mar 05 23:38:13 2015 (54F92F35)
fffff880`00c10000 fffff880`00c1d000 mcupdate mcupdate.dll Mon Jul 13 21:29:09 2009 (4A5BDF65)
fffff880`00fa3000 fffff880`00fbd000 mountmgr mountmgr.sys Mon Feb 02 21:14:35 2015 (54D02F0B)
fffff880`00ebc000 fffff880`00ec6000 msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`012ea000 fffff880`01348000 msrpc msrpc.sys Sat Nov 20 04:21:56 2010 (4CE79334)
fffff880`01494000 fffff880`014a6000 mup mup.sys Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`014b5000 fffff880`015a7000 ndis ndis.sys Wed Aug 22 11:11:46 2012 (5034F6B2)
fffff880`01400000 fffff880`01460000 NETIO NETIO.SYS Tue Nov 26 05:21:01 2013 (5294760D)
fffff800`02e16000 fffff800`033fd000 nt ntkrnlmp.exe Mon Feb 02 21:25:01 2015 (54D0317D)
fffff880`01038000 fffff880`011e1000 Ntfs Ntfs.sys Thu Jan 23 20:14:50 2014 (52E1BE8A)
fffff880`00f06000 fffff880`00f1b000 partmgr partmgr.sys Sat Mar 17 01:06:09 2012 (4F641BC1)
fffff880`00ec6000 fffff880`00ef9000 pci pci.sys Sat Nov 20 04:19:11 2010 (4CE7928F)
fffff880`00f8c000 fffff880`00f93000 pciide pciide.sys Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00f93000 fffff880`00fa3000 PCIIDEX PCIIDEX.SYS Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013d5000 fffff880`013e6000 pcw pcw.sys Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`00c1d000 fffff880`00c31000 PSHED PSHED.dll Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`0124c000 fffff880`01286000 rdyboost rdyboost.sys Sat Nov 20 04:43:10 2010 (4CE7982E)
fffff880`0148c000 fffff880`01494000 spldr spldr.sys Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`01601000 fffff880`01800000 tcpip tcpip.sys Fri Apr 04 21:26:44 2014 (533F5BD4)
fffff880`00ef9000 fffff880`00f06000 vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`015f0000 fffff880`01600000 vmstorfl vmstorfl.sys Sat Nov 20 04:57:30 2010 (4CE79B8A)
fffff880`00f1b000 fffff880`00f30000 volmgr volmgr.sys Sat Nov 20 04:19:28 2010 (4CE792A0)
fffff880`00f30000 fffff880`00f8c000 volmgrx volmgrx.sys Sat Nov 20 04:20:43 2010 (4CE792EB)
fffff880`01200000 fffff880`0124c000 volsnap volsnap.sys Sat Nov 20 04:20:08 2010 (4CE792C8)
fffff880`00d04000 fffff880`00dc6000 Wdf01000 Wdf01000.sys Fri Jun 21 23:13:05 2013 (51C51641)
fffff880`00dc6000 fffff880`00dd6000 WDFLDR WDFLDR.SYS Wed Jul 25 22:29:04 2012 (5010AB70)
fffff880`00eb3000 fffff880`00ebc000 WMILIB WMILIB.SYS Mon Jul 13 19:19:51 2009 (4A5BC117)
Mini Kernel Dump does not contain unloaded driver list

Similar Messages

Windows 7 BSOD Problem

Hi
Since yesterday, im having some BSOD's, with this content:
SYSTEM_SERVICE_EXCEPTION (3b)An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff96000196373, Address of the instruction which caused the bugcheck
Arg3: fffff8800553a030, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
win32k!HmgLockEx+a3
fffff960`00196373 0fb7430c movzx eax,word ptr [rbx+0Ch]
CONTEXT: fffff8800553a030 -- (.cxr 0xfffff8800553a030)
rax=fffff900c0200000 rbx=0000000000000000 rcx=fffffa80096a3060
rdx=fffff900c0200000 rsi=0000000002e00000 rdi=fffff900c0200000
rip=fffff96000196373 rsp=fffff8800553aa00 rbp=0000000000000000
r8=0000000000000001 r9=0000000000000000 r10=0000000000000000
r11=fffff8800553aa68 r12=000000000736ff00 r13=0000000000000000
r14=0000000000000001 r15=0000000000000001
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
win32k!HmgLockEx+0xa3:
fffff960`00196373 0fb7430c movzx eax,word ptr [rbx+0Ch] ds:002b:00000000`0000000c=????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: dwm.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff960003525c0 to fffff96000196373
STACK_TEXT:
fffff880`0553aa00 fffff960`003525c0 : fffff900`c3ee5c00 00000000`00000001 00000000`5912213a fffff900`c2864a40 : win32k!HmgLockEx+0xa3
fffff880`0553aa70 fffff960`00351abe : fffff900`c3ee5c00 00000000`00000000 0000213a`624d4653 00000000`0000001d : win32k!SFMLOGICALSURFACE::OwnsSurfaceCleanup+0x40
fffff880`0553aaa0 fffff960`003529c3 : 00000000`00000000 00000000`5912213a fffff900`c3ee5c00 00000000`0736ff4c : win32k!SFMLOGICALSURFACE:eInitialize+0x4e
fffff880`0553aae0 fffff960`002af13b : 00000000`00000000 fffff900`c00bf010 fffff900`c3ee5c00 00000000`00000020 : win32k!bhLSurfDestroyLogicalSurfaceObject+0x4b
fffff880`0553ab20 fffff960`002d0670 : 00000000`00000001 00000000`00000001 fffff880`0553ac60 00000000`00000000 : win32k!GreSfmCloseCompositorRef+0x10f
fffff880`0553ab60 fffff800`03273a93 : 00000000`052818e0 fffff880`0553ac60 00000000`052818b0 00000000`0736ff4c : win32k!NtGdiHLSurfSetInformation+0x1a8
fffff880`0553abe0 000007fe`fdaf4efa : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0372f478 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fdaf4efa
FOLLOWUP_IP:
win32k!HmgLockEx+a3
fffff960`00196373 0fb7430c movzx eax,word ptr [rbx+0Ch]
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!HmgLockEx+a3
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 50e64aeb
STACK_COMMAND: .cxr 0xfffff8800553a030 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3
BUCKET_ID: X64_0x3B_win32k!HmgLockEx+a3
Some solution to this problem?

Santy
This was related to dtsoftbus01.sys which is part of your virtual drive software (either Alcohol120 or Daemon tools, etc) I would remove it and replace with the following.
ALSO AND IMPORTANT. You need to update to SP-1 ASAP as there are many bugfixes that you need.
Service pack 1 Update.
http://windows.microsoft.com/installwindows7sp1
Learn how to install Windows 7 Service Pack 1 (SP1)
http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1
Additional Resources:
http://windows.microsoft.com/en-US/windows7/uninstall-sp1
http://windows.microsoft.com/troubleshootwindows7sp1
Please remove any CD visualization programs such as Daemon Tools and Alcohol 120%.
They use a driver, found in your dmp, called sptd.sys, that is notorious for causing BSODs.
Use this SPTD uninstaller DuplexSecure
http://www.duplexsecure.com/downloads
when you're done you can use this Freeware:
MagicISO Virtual CD/DVD-ROM (MagicDisc) in its place
http://www.magiciso.com/download.htm
Don't forget to turn off verifier by typing verifier /reset from an elevated command prompt
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Unable to load image \SystemRoot\system32\DRIVERS\dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : dtsoftbus01.sys ( dtsoftbus01+1324 )
Debugging Details:
BUGCHECK_STR: 0xc9_23e
DRIVER_VERIFIER_IO_VIOLATION_TYPE: 23e
FAULTING_IP:
dtsoftbus01+1324
fffff880`01bae324 4053 push rbx
FOLLOWUP_IP:
dtsoftbus01+1324
fffff880`01bae324 4053 push rbx
IRP_ADDRESS: fffff9800b454e10
DEVICE_OBJECT: fffffa8009181260
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER: from fffff800036fe3dc to fffff80003275840
STACK_TEXT:
fffff880`033b5768 fffff800`036fe3dc : 00000000`000000c9 00000000`0000023e fffff880`01bae324 fffff980`0b454e10 : nt!KeBugCheckEx
fffff880`033b5770 fffff800`0370847a : fffff800`036fc9f0 fffff880`01bae324 fffff980`0b454e10 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`033b57b0 fffff800`0370934e : 00000000`0000023e 00000000`00000000 fffff980`0b454e10 00000000`ffffffff : nt!ViErrorFinishReport+0xda
fffff880`033b5800 fffff800`0371471f : fffffa80`09390250 fffffa80`08ffe6a0 fffffa80`08ffe758 fffff880`01bb2228 : nt!VfErrorReport6+0x6e
fffff880`033b58d0 fffff800`03714b63 : fffffa80`08ffe6a0 00000000`00000002 fffffa80`09181260 fffff880`01bae3f4 : nt!IovpCallDriver2+0x13f
fffff880`033b5930 fffff800`0371ac2e : fffff980`0b454e10 fffff980`0b454e10 00000000`00000002 fffffa80`09181260 : nt!VfAfterCallDriver+0x353
fffff880`033b5980 fffff800`03719c42 : fffff980`0b454ee0 00000000`00000002 fffffa80`0938d550 fffffa80`08ffe6a0 : nt!IovCallDriver+0x57e
fffff880`033b59e0 fffff800`0371ac16 : fffff980`0b454e10 00000000`00000002 fffffa80`0938d400 fffff800`037163f5 : nt!ViFilterDispatchGeneric+0x62
fffff880`033b5a10 fffff880`010e05dd : fffff980`0b454f28 fffffa80`0939b180 fffff980`0b454e10 fffffa80`092a9850 : nt!IovCallDriver+0x566
fffff880`033b5a70 fffff980`0b454f28 : fffffa80`0939b180 fffff980`0b454e10 fffffa80`092a9850 fffffa80`00000020 : PxHlpa64+0x35dd
fffff880`033b5a78 fffffa80`0939b180 : fffff980`0b454e10 fffffa80`092a9850 fffffa80`00000020 fffffa80`00000001 : 0xfffff980`0b454f28
fffff880`033b5a80 fffff980`0b454e10 : fffffa80`092a9850 fffffa80`00000020 fffffa80`00000001 fffffa80`00000000 : 0xfffffa80`0939b180
fffff880`033b5a88 fffffa80`092a9850 : fffffa80`00000020 fffffa80`00000001 fffffa80`00000000 00000000`00000000 : 0xfffff980`0b454e10
fffff880`033b5a90 fffffa80`00000020 : fffffa80`00000001 fffffa80`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`092a9850
fffff880`033b5a98 fffffa80`00000001 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffff880`033b5ce0 : 0xfffffa80`00000020
fffff880`033b5aa0 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffff880`033b5ce0 00000000`00000000 : 0xfffffa80`00000001
fffff880`033b5aa8 00000000`00000000 : 00000000`00000000 fffff880`033b5ce0 00000000`00000000 fffffa80`08c43650 : 0xfffffa80`00000000
STACK_COMMAND: .bugcheck ; kb
SYMBOL_NAME: dtsoftbus01+1324
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: dtsoftbus01
IMAGE_NAME: dtsoftbus01.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4f10358a
FAILURE_BUCKET_ID: X64_0xc9_23e_VRF_dtsoftbus01+1324
BUCKET_ID: X64_0xc9_23e_VRF_dtsoftbus01+1324
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:x64_0xc9_23e_vrf_dtsoftbus01+1324
FAILURE_ID_HASH: {a4b0905c-b00f-9d8a-8c18-eafbbc358648}
Followup: MachineOwner
Wanikiya and Dyami--Team Zigzag

Windows 8.1 BSOD problem

Hello i have an ASUS S400 CA ultrabook and my BSOD problems have started after automated upgrade from windows 8 to windows 8.1 Here is the latest dump file. BSOD problem says "DRIVER_IRQL_NOT_LESS_OR_EQUAL(athw8x.sys)"
I have downloaded driver from the ASUS website but the problem remains unsolved. Please, give me some advice, thank you in advance
https://dl.dropboxusercontent.com/u/79149617/042314-24390-01.dmp

Hi,
The attached DMP file is of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check.
This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses.
3: kd> k
Child-SP RetAddr Call Site
ffffd000`2161c3d8 fffff803`78f627e9 nt!KeBugCheckEx
ffffd000`2161c3e0 fffff803`78f6103a nt!KiBugCheckDispatch+0x69
ffffd000`2161c520 fffff800`0272571f nt!KiPageFault+0x23a
ffffd000`2161c6b0 ffffc000`00000000 athwbx+0x9671f
ffffd000`2161c6b8 fffff803`7918a223 0xffffc000`00000000
ffffd000`2161c6c0 ffffe000`6666744e nt!FsRtlTeardownPerStreamContexts+0x53
ffffd000`2161c730 ffffc000`03ba6010 0xffffe000`6666744e
ffffd000`2161c738 fffff800`00db4dd2 0xffffc000`03ba6010
ffffd000`2161c740 fffff800`00cdbe24 Ntfs!NtfsDeleteFcb+0x460
ffffd000`2161c7c0 fffff800`00000002 Ntfs!NtfsTeardownFromLcb+0x1f4
ffffd000`2161c850 fffff800`00000001 CI!_guard_check_icall_fptr <PERF> (CI+0x2)
ffffd000`2161c858 fffff800`029692f0 CI!_guard_check_icall_fptr <PERF> (CI+0x1)
ffffd000`2161c860 ffffe000`00000000 athwbx+0x2da2f0
ffffd000`2161c868 fffff800`029685d0 0xffffe000`00000000
ffffd000`2161c870 fffff800`02968550 athwbx+0x2d95d0
ffffd000`2161c878 ffffd000`2161c890 athwbx+0x2d9550
ffffd000`2161c880 ffffd000`2161c951 0xffffd000`2161c890
ffffd000`2161c888 ffffd000`2161c900 0xffffd000`2161c951
ffffd000`2161c890 ffffe000`01581098 0xffffd000`2161c900
ffffd000`2161c898 00000000`00000000 0xffffe000`01581098
^^ athwbx.sys is the Qualcomm Atheros AR9485WB-EG Wireless Network Adapter. In every case I've dealt with this driver, the manufacturer never actually had the latest version, and downloading this driver always helped -
http://www.atheros.cz/atheros-wireless-download.php?chipset=61&system=7
^^ Atheros' website can be kind of confusing to say the very least, so let me know if you need help downloading it.
Regards,
Patrick
“Be kind whenever possible. It is always possible.” - Dalai Lama

Having BSOD problem

Hi Microsoft professional team,
I am using Windows 8.1 pro and I keep having the BSOD problem everyday. I uploaded the memory dump file to OneDrive.
Can you give me a hand on this to find out where the problem is?
Many Thx.
Daniel

DMS
Driver verified and Related to ZoneAlarm Firewall Driver. I would remove it and use the built in defender in its place
Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Ken\Desktop\New folder\031215-6609-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
************* Symbol Path validation summary **************
Response Time (ms) Location
Deferred SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*e:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
Machine Name:
Kernel base = 0xfffff801`0b61a000 PsLoadedModuleList = 0xfffff801`0b8f3250
Debug session time: Wed Mar 11 13:03:15.527 2015 (UTC - 4:00)
System Uptime: 0 days 0:02:12.192
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck A, {ffffcf8094653000, 2, 1, fffff8010b702dde}
*** WARNING: Unable to verify timestamp for vsdatant.sys
*** ERROR: Module load completed but symbols could not be loaded for vsdatant.sys
Probably caused by : vsdatant.sys ( vsdatant+13bc0 )
Followup: MachineOwner
0: kd> !analyze -v
* Bugcheck Analysis *
IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: ffffcf8094653000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8010b702dde, address which referenced memory
Debugging Details:
WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8010b97d138
unable to get nt!MmNonPagedPoolStart
unable to get nt!MmSizeOfNonPagedPoolInBytes
ffffcf8094653000
CURRENT_IRQL: 2
FAULTING_IP:
nt!MmBuildMdlForNonPagedPool+ee
fffff801`0b702dde 48890c17 mov qword ptr [rdi+rdx],rcx
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VERIFIER_ENABLED_VISTA_MINIDUMP
BUGCHECK_STR: AV
PROCESS_NAME: System
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
TRAP_FRAME: ffffd0014eba6290 -- (.trap 0xffffd0014eba6290)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=ffffef8094703000 rbx=0000000000000000 rcx=00000000b8e00000
rdx=fffff6e7c04a3818 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8010b702dde rsp=ffffd0014eba6420 rbp=0000007ffffffff8
r8=00000067c04a3818 r9=ffffcf8094652fd0 r10=0000000000000000
r11=fffff6fb73e02518 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz ac po cy
nt!MmBuildMdlForNonPagedPool+0xee:
fffff801`0b702dde 48890c17 mov qword ptr [rdi+rdx],rcx ds:fffff6e7`c04a3818=78010b8e00000000
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff8010b7764e9 to fffff8010b76a9a0
STACK_TEXT:
ffffd001`4eba6148 fffff801`0b7764e9 : 00000000`0000000a ffffcf80`94653000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
ffffd001`4eba6150 fffff801`0b774d3a : 00000000`00000001 0000000f`ffffffff ffffd001`4eba4000 ffffd001`4ebaa000 : nt!KiBugCheckDispatch+0x69
ffffd001`4eba6290 fffff801`0b702dde : ffffd001`4eba6c60 ffffcf80`94416ac0 00000000`00000000 fffff800`b6936bc0 : nt!KiPageFault+0x23a
ffffd001`4eba6420 fffff800`b6936bc0 : ffffe001`2e27d580 ffffd001`4eba6600 ffffcf80`8f6bedf0 00000000`00000000 : nt!MmBuildMdlForNonPagedPool+0xee
ffffd001`4eba6440 ffffe001`2e27d580 : ffffd001`4eba6600 ffffcf80`8f6bedf0 00000000`00000000 00000000`00000000 : vsdatant+0x13bc0
ffffd001`4eba6448 ffffd001`4eba6600 : ffffcf80`8f6bedf0 00000000`00000000 00000000`00000000 00000000`00000040 : 0xffffe001`2e27d580
ffffd001`4eba6450 ffffcf80`8f6bedf0 : 00000000`00000000 00000000`00000000 00000000`00000040 ffffe001`2e27d680 : 0xffffd001`4eba6600
ffffd001`4eba6458 00000000`00000000 : 00000000`00000000 00000000`00000040 ffffe001`2e27d680 ffffd001`4eba6600 : 0xffffcf80`8f6bedf0
STACK_COMMAND: kb
FOLLOWUP_IP:
vsdatant+13bc0
fffff800`b6936bc0 ?? ???
SYMBOL_STACK_INDEX: 4
SYMBOL_NAME: vsdatant+13bc0
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: vsdatant
IMAGE_NAME: vsdatant.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 538e623f
FAILURE_BUCKET_ID: AV_VRF_vsdatant+13bc0
BUCKET_ID: AV_VRF_vsdatant+13bc0
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:av_vrf_vsdatant+13bc0
FAILURE_ID_HASH: {cd69ac10-8557-151b-0942-e160e96e9310}
Followup: MachineOwner
0: kd> lmvm vsdatant
start end module name
fffff800`b6923000 fffff800`b69b8000 vsdatant T (no symbols)
Loaded symbol image file: vsdatant.sys
Image path: \SystemRoot\System32\drivers\vsdatant.sys
Image name: vsdatant.sys
Timestamp: Tue Jun 03 20:03:11 2014 (538E623F)
CheckSum: 00072B74
ImageSize: 00095000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
Wanikiya and Dyami--Team Zigzag

Z87 MPOWER MAX - Killer E2200 BSOD problem on Win 8.1

Hello all!
I have a BSOD problem on win 8.1 with the mentioned motherboard . specifically with the Killer E2200 e22w8x64.sys driver.
No matter where I get the driver for it (MSI installation DVD, killer gaming homepage...) I still have the problem. And it was a bit hard to identify this driver, After 20-30 BSOD-s a day I had to start windows driver verifier to realize wich driver is failing. Is anybody else experiencing this problem? Is there any solution to this, maybe a driver under development?
I couldn't find the option to attach something ( because extarnal links are not allowed apparently (would have been to skydrive) ), I would have attached a miniDump which has the referrence to this driver.
Thank You.
Regards,
Takács Attila

Quote
My question is: can I somehow make it work, can YOU msi developers make it work, or I really need to buy new RAM?
This is a Users-to-Users Forum. For contacting MSI tech: >>How to contact MSI.<<
Be waware that your system is a dual cahnnel one and a three stick (triple channel) setup is not optimal. Also it is meant for old X58 systems and most likely 1.65v. Clear cmos and retry with just two sticks.

Tecra S3 BSOD problems

Hi there,
I've got a problem with my S3 with 2Ghz CPU laptop. After some updates made last year (2009) suddenly it started to bring BSOD and windows didn't start at all. After recovery with the original CD, it works but after windows update BSOD comes back again....Now after recover the sistem several times this BSOD shows up every time. The only way I can use my laptop is to use the CPU frequence at minimum (BIOS settings - always low) Now every time I want to switch my CPU settings in maximum or dynamic freq. The BSOD comes up before windows start to load (randomly receive atapi.sys, kr10.sys or tcpip. sys errors) My BIOS Is v 3.20.
Could anywone help me? Thank you

Hi
Unfortunately, for me it looks like a HDD malfunction.
The missing OS error message appeared on my notebook 6 month ago. I was very surprised because it happened suddenly!
Finally I have had to change the HDD! It was a head crash!!! So I assume that same happened to you!
Good luck

I have lightroom 5 with 5.7 updated. I use windows. My problem is with the spot healer or remover. It worked perfectly when I click on it it don't have the additional circle with a line attached to it where I can move it to another place for better sa

I have lightroom 5 with 5.7 verson updated. I use windows. My problem is with the spot healer or remover in the develop. It worked perfectly for a while and then suddenly the other circle with a line attached to it where you can move it to a better spot stopped showing up. I uninstalled the software and re installed it again but it didn't fix the problem and its still the same. Help please.

Does the iPod work OK?
Does it charge when connect to the computer?
Does it appear in My Computer?
Look at the dock connector on the iPod. Compare with the iPod that does work/connect.
I suspect you have a 2G iPod. Those can only go to iOS 4.2.1
http://support.apple.com/kb/HT1353#iPod_touch_late2009
iPod touch (3rd generation)
iPod touch (3rd generation) features a 3.5-inch (diagonal) widescreen multi-touch display and 32 GB or 64 GB flash drive. You can browse the web with Safari and watch YouTube videos with Wi-Fi. You can also search, preview, and buy songs from the iTunes Wi-Fi Music Store on iPod touch.
The iPod touch (3rd generation) can be distinguished from iPod touch (2nd generation) by looking at the back of the device. In the text below the engraving, look for the model number. iPod touch (2nd generation) is model A1288, and iPod touch (3rd generation) is model A1318.

TS3074 im can u please help me out this issue im trying to install iTunes in windows 7 some error showing " windows installer package problem DLL require to complete this installation" this message showing.

im can u please help me out this issue im trying to install iTunes in windows 7 some error showing " windows installer package problem DLL require to complete this installation" this message showing.

Try the following user tip:
" ... A DLL required for this installation to complete could not be run ..." error messages when installing iTunes for Windows

Elem 4.0 in Windows 7 without problems ?

Is it possible tun run Photoshop Elem 4.0 in Windows 7 without problems ?
Warnings about compability problems.

Please refer to this related post
http://forums.adobe.com/message/4964761#4964761

Windows file permissions problems

We have an Xserve G5 that was running Server 10.3. I upgraded it directly to Server 10.5. Since then, I am having problems with some of our Windows users.
When they create a new folder, it puts them as the owner, but gives them NO rights. I am using ACLs to give full rights to the group that needs access, and also setting the POSIX group rights to read/write. So once they leave that folder, they can no longer get back in. I have SMB set to inherit rights from the parent, and the ACL is set to inherit as well. Other people in the group can access the folder, just not the owner! I change the owner permissions and all is well (for that folder at least). How do I need to set SMB so it follows the inheritance I set?
Once I have the folder set correctly, any new files created there have the POSIX group set to read only. The ACL inherits properly and still has full control. The owner is set correctly, usually. It is not consistent.
Once someone creates a file in any folder, if a Windows user modifies a file someone else created, it changes the owner name and gives them no rights. It also creates a new ACL record. If the original owner was a Mac user, it creates a new explicit ACL with all rights except execute and delete. If the file has ACL records already, it duplicates them and gives whatever rights it feels like (it seems). One new record may say Allow Delete only, and the next one say Allow Read except for execute. The only thing for certain is it will never match the original ACL. It always adds the new ACLs at the top of the list, and the duplicates are grayed out as if they were actually inherited that way. The most 'popular' file I've found so far had 128 "inherited" ACL records!
It is also denying access to some folders that the user has the correct permissions for. For instance, I can create/modify/delete files logged in on the Mac side, but when I log in on Windows, I have problems accessing files/folders. It shows everything as read only. Even if I change the properties in Windows, it will revert back to read-only when I apply the change.
We have a new Xserve that we will be moving the file services to. At that time, all the Windows users will be moved completely to the Mac side - currently the Windows users are accessing the Xserve and a Novell server.
Thanks in advance for any help.

Hi Thy,
Based on my research, the Trusted Installer is a service, for those resources which only allow Trusted Installer to modify, neither Administrator nor System can modify them.
I am wondering that how secure the network and physical environment is that you need to create a GPO to prevent users making permissions changes on system files. These system files normally only can be modified by Administrators,
System or Trusted Installer, which is secure enough when we don’t add users we don’t trust enough to Administrators group.
>What is the best way to undo this while leaving the audit failures turned on and still retaining the correct permissions on all the files?
As long as administrators on these machines are qualified, you can remove the Group Policy. If not, please don’t make any user you don’t trust as Administrator.
>What happens to the files that aren't owned trustedinstalled than now have the trustedinstaller default permissions under system32 and syswow64 if I were to remove the gpo? What file permissions would be retained?
We should keep the default permissions, if those files weren’t owned by Trusted Installer before, we should change the original owner back, vice versa.
Here are some related articles below I suggest you refer to:
New ACLs Improve Security in Windows Vista
http://technet.microsoft.com/en-us/magazine/2007.06.acl.aspx
SYSK 277: How-To Bring Back the TrustedInstaller
http://blogs.msdn.com/b/irenak/archive/2007/01/30/sysk-277-how-to-bring-back-the-trustedinstaller.aspx
Best Regards,
Amy

ISight - connects with windows users no problem?

I'd like to buy this webcam, but I heard it has problems connecting with windows users. Will I be able to talk to people on it through AIM? Thats what I'd like, if not, I probably wont get it. Anyone have any personal experience or have any answers or helpful tips - I'd appreciate anything - thanks.

It is not the iSight itself that gives you the impression that connecting with Micros~1 Windows users causes problems ... it is the availability of (cross platform) applications that makes connecting a bit more cumbersome.
I have PowerMac G5 with iSight and I connect with my Micros~1 Windows platform family equiped with and without USB webcam.
The challenge will be to find messaging / VoiP applications with bearable audio quality and reasonable video performance.
I started with Skype for Voice and Yahoo! messenger for bad video ( 1-2 fps and video size 320 x 240).
Skype has a video plugin (only for Windows)
Yahoo! Messenger does not have voice yet (2.5.3)
MSN is badmouthing because of the "M"
I have used iChat with another Apple believer ... and the quality of Voice and Video is unparralled.
The best two alternatives I found are:
a) AIM 5.9
b) Trillian (www.trillian.cc)
Both use a free AIM screen name.
AIM works fine, see also EZJim pages.
TrillianPro 3.1 reuses AIM screen names ... and ... it has both good audio and zoom-to-full-screen-video size with fps rates filling your bandwidth.
The only negative on Trillian so far, the "handshake" for connecting two people takes some time.
TrillianBase is free but has no Video capabilities. The Pro version is 25$.
Regards Coen
ps. if you want to test your setup use my AIM screenname: coenjeukens

TS3297 when i try to open itunes store error comes up saying windows experienced a problem and program stopped working

can some help me everytime I try to open itunes store an error comes up saying windows experienced a problem and program stopped working. Itunes opens this just happens when I go to the store

Hello Ducati848,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Best of luck,
Mario

Windows 7 detects problem with iPod shuffle and after troubleshooting say it can't fix and disconnects it. What's up?

Windows 7 detects problem with iPod shuffle and after troubleshooting say it can't fix and disconnects it. What's up?

You might get some help over on the shuffle discussions.
http://discussions.apple.com/forum.jspa?forumID=822

FROM WINDOWS (VISTA) A PROBLEM HAS CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. WINDOWS WILL CLOSE THIS PROGRAM AND NOTIFY YOU IF THERE IS A SOLUTION. FIRE FOX UPDATED TO THE LATEEST, I WOULD RATHER NOT HAVE AUTO UPDATES.

FROM WINDOWS (VISTA) A PROBLEM HAS CAUSED THE PROGRAM TO STOP WORKING CORRECTLY. WINDOWS WILL CLOSE THIS PROGRAM AND NOTIFY YOU IF THERE IS A SOLUTION. UPDATED TO THE LATEEST, I WOULD RATHER NOT HAVE AUTO UPDATES. [email protected] edit

You may select how and whether Firefox updates, although like most software it may be sensible to keep it up-to-date, it is more likely to remain secure and compatible with other software whilst up to date.
* for information on the options available see [[Updating firefox]] <--- clickable link ---

Mat****a UJ-8315: Error message - windows found a problem

I'm trying to copy a film to a dvd/cd and the windows always display the message: windows found a problem.....what might be wrong ?

Hi
Usually its not possible to copy the original DVD movies with the simply burning application because of the copy protection.
Did you get also this same error message if you will copy simple files on the CD or DVD? If not so I assume the medias are copy protected and therefore its not possible to burn the medias.
The second possibility is that you use not compatible medias. Usually in the user manual of your notebook you will find a list of tested and supported medias which should work properly.

Windows 7 BSOD problems

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