Windows 7 BSOD randomly occuring after installing iTunes 10.6 with iPhone 4 in dock

After installing iTunes 10.6 and IOS 5.1 on my iPhone 4, Windows 7 computer was randomly blue screening with the iPhone 4 in the attached dock. After removing the phone from the dock, system works fine.

Re-installed iTunes as you suggested and it worked. However, started experiencing random BSOD's. Disk check found a number of file errors on the boot drive - which it fixed. It then took a number of re-boots before computer became stable.
Then, upgraded iTunes on a HP workstation (no iPhone attached). On reboot windows had to attempt a boot repair 3 times before it would reboot. Couldn't even do a disk check without first reverting to the last restore point. It also corrupted Norton. The end result was 2.5 hours of wasted time.
Being an expert pc user, I can safely say that I believe Apple has some serious issues with 10.6.

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I am using windows 7 starter,just downloaded itunes 10.5.2,while install getting prompt,cannot read ipodservice.exe,and after install itunes is not read iphone or ipod while plugging in through usb cable. Any ideas ,whats going wrong?

I am using windows 7 starter,just downloaded itunes 10.5.2,while install getting prompt,cannot read ipodservice.exe,and after install itunes is not reading iphone or ipod while plugging in through usb cable. Any ideas ,whats going wrong?

problem solved.
I phone 4s screen froozen

After installing iTunes 10.7 the iPhone Configuration Utility will not open?

I installed iTunes 10.7 yesterday when prompted but can no longer open the iPhone Configuration Utility - nothing happens and there are no errors. Have re-installed the IPCU but it still won't open. Are others having this issue? Any suggestions? Thanks in advance . . . .

I tried,
1) Uninstall Apple Mobile Device Support
2) Uninstall iPCU
3) Reinstall iPCU
But still iPCU does not open. I think it is due to Itunes 10.7.
Also I could not get Itunes 10.6.3 from apple site.
I tried to uninstall complete apple softwares from my system.
Then installed itunes 10.3 and iPCU 3.5.
iPCU worked, but itunes did not recognize connected Iphone 4S.

Vista 64 BSOD on sync after installing itunes 8.0.2.20.

Note that this isn't the problem in the sticky above which apparently went away with iTunes 8.0.1.
I've never had a problem until now (iTunes 8.0.2.20). If I connect my iPod Video 30GB to my PC, the PC crashes.
I remember seeing a message about a USB driver. I can reproduce the crash and write down the message if it would help.
Can you help?
Message was edited by: davidji

Might have been a bad cable. I reinstalled. Got a crash again. Tried a different cable. It worked.

After installing itunes Windows 7 doesnt boot and stalls while loading atipcie.sys driver

After installing itunes my computer stalls when loading atipcie.sys driver. Computer will not boot up in safe mode or Last known good. Only resolution was to perform System Restore to a time before itunes was installed, thus deleting the itunes installation
Anyone know of a fix or workaround for this issue ?

Windows 7 64 bit core i7
BSOD while updating to iTunes 10 with suspended installation of Apple Mobile Device Support. Network drivers no longer working as a result. Attempted fix by downloading from a different machine and competing install via files transferred over on flash drive. No dice. Attempted removal of iTunes, QuickTime, Apple Mobile Device Support, Apple Application Support, Apple Software Update to see if this would fix. Followed this up with a restart. This seems to have improved matters as system is starting up faster. No dice. Try reinstall network drivers from Sony ViaoCare disk. Installed and restarted. No dice. Next, try Widows 7 Network and Sharing diagnostics. No dice. Next try manual removal & reinstall of network driver using Device Manager, restart. Can't seem to re-install Network Controller. Still trying to solve this.

How do I have itunes use/detect my external hard drive and place music on the external drive from the itunes store? There are no music files on my pc yet. I will like to do this after installing itunes 11 on my pc for the first time. I am using windows 7

How do I have itunes use/detect my external hard drive and place music on the external drive from the itunes store? There are no music files on my pc yet. I will like to do this after installing itunes 11 on my pc for the first time. I am using windows 7. HP computer intel Dual Core. Thanks for any help!

Hey idw3,
Welcome to Apple Support Communities, and thanks for the question. Follow the instructions on this article to move your iTunes Media folder to an external hard drive:
iTunes for Windows: Moving your iTunes Media folder
http://support.apple.com/kb/HT1364
Regards,
David

ITunes Error 7 (Windows error 127) after installing iTunes 64-bit for Windows

After installing iTunes 64-bit for Windows (latest build), I get an error pop-up saying:
iTunes was not installed correctly. Please reinstall iTunes
Error 7 (Windows error 127)
I've gone thru the uninstall, reboot and reinstall process three or four times now. Still nothing.
Furthermore, after clicking okay to the error, it continues to pop up on it's own every 45 seconds or so.
There was one other error I came across after trying to launch iTunes after installation.
See both error messages here:
http://screencast.com/t/DSg4PpKF5BeX

Brilliant. Thanks a lot. I've wasted a couple of hours on this nasty bug, & trying all the other suggestions across various threads again and again.
I now find I had the same registry entry hanging on, despite uninstalling & wiping everything again and again. Having now deleted this key, (I don't even have an iPod), & iTunes 11.1.14 now opens at long last.
But WHY is this bug not fixed? Enough people are suffering with this across the forum. WHERE is Apple support on this?
It should have been added to their page at
http://support.apple.com/kb/HT1923
by now, why hasn't it???
It's not good enough!
Re:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls]
"C:\\Program Files\\iPod\\bin\\iPodService.exe"=dword:80000000
AHA! This entry for iPodService.exe still exhisted. So I had no folders on the PC, no installs on the PC and no services running.... BUT this was still in the Registry.
Step 5 - Delete only the Registry entry above. NO REBOOT
Step 6 - Reinstall iTunes64.exe

After installing itunes 10 installation was successful but then tells me error 2 (windows error 2), After installing itunes 10 installation was successful but then tells me error 2 (windows error 2)

After installing itunes 10 installation was successful but then tells me error 2 (windows error 2).

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Windows error after installing itunes 8.0.2.20.

I' ve a problem after installing Itunes 8.0.2.20.
When i try to use Itunes i get the message windows with a log and use of itunes is broken.

Might have been a bad cable. I reinstalled. Got a crash again. Tried a different cable. It worked.

HT1923 how do you get the dvd drive back after installing itunes to windows 7

How do you get the dvd drive back after installing itunes to windows 7??

Safari/Preferences/General and set a new default.

Windows Xp bad sound quality after installing itunes 10.5

After installing itunes 10.5 to be able to get the ios5 update my itunes plays every file with really bad, distorted quality. I try other players even Quicktime works fine. What could be happening?

Try to download, and install the latest Realtek HD Audio driver.
Here is the download link:
http://www.realtek.com.tw/downloads/
Select the second options (High Definition Audio Codecs (Software))
And when you install this, i think everything will be good.

8.1 can't shut down after installing itunes

I recently reformatted and did a clean install of window's 8.1
I have done all updates, both windows and drivers and the machine is very smooth and stable.
After installing iTunes the computer will no longer shut down, it displays the logging off / shutting down screen but then just reboots.
I have attempted numerous resolutions to no avail, i.e. disabled NIC as bootable device, disabled the hybrid boot feature & flashed and tweaked some BIOS settings.
The computer will not even shut down when I give the command "shutdown /s /t 0"
I only had Windows Office and iTunes installed on the computer and suspecting that iTunes may be the culprit, I uninstalled it and now the computer shuts down without any issue.
I have since read several threads about iTunes and shutdown/restart issues with 64 bit versions of Windows although I have not found anyone else with my exact issue.
Is anyone aware of a resolution for this?
For now I will need to install iTunes so I can sync my phone and then uninstall so I can shut down!

Fingers crossed there will be an update for this, I was lucky that my install so was new that there weren't very many things that could have caused it because I don't think it would have ever occurred to me that iTunes was the issue.
I literally tried every other possibility before waking up in the middle of the night and realizing that the problem started right after I installed iTunes.
I have had issues with Apple software in the past where I attempt to disable it from launching automatically when I boot the computer and it will simply create another entry for itself in the startup list.
If I disable that one it makes another, and another and another.... It's like the freaking Apple hydra.
The want me to know how much I need them! lol

Computer can't find DVD/CD-ROM drives after installing iTunes

After installing iTunes, my computer no longer can detect my DVD-ROM and CD-RW drives. They've disappeared from the "My Computer" window.
I ran "System Restore" and the disc drives showed up, but now they're undetected once again after I re-installed iTunes. I've restarted, I've uninstalled and then reinstalled iTunes, I've run the built-in diagnostic self-checks on the drives, I downloaded updated drivers, I uninstalled and reinstalled drivers, spent 1 hour on the phone with Apple support, and finally spent 2 hours on the phone with Dell Support. Nothing. Please help--I want to be able to use my iPod with Windows.
Dell Dimension E510 Windows XP Windos XP Media Center Edition 2005
Dell Dimension E510 Windows XP
Dell Dimension E510 Windows XP

Hey there. May I interject? Anyone mind?
For the most part, what's occurring is one of two things. Either...
A) an application (such as Roxio, Nero, iTunes, etc.) is installing a driver file (as a .SYS) or replacing a working driver file that is referenced within your registry. For some folks, the replaced driver is still referenced by either an UpperFilterCheck or a LowerFilterCheck, and the device manager is actually seeking out that file that, well... no longer exists. Or, when you try and uninstall the application (iTunes is the frequent transgressor) everything is removed, including the related driver files, but the registry isn't altered... so the device manager continues to try and locate that driver file... which no longer exists.
or
B) a virus (or trojan) burrows its way into your file structure, and creates an element of itself disguised as a .SYS file. We've seen this happen before with viral elements disguising themselves as audio or video card driver files, in the efforts of masking themselves from lower-class anti-virus programs (or un-updated ones). In this case, they take on the name of a driver file that the optical drives are "familiar" with, and so, with the intention of being "fast, friendly, and efficient", the optical drives are tapped to utilize this new "driver" file... and it gets referenced in the registry as such.
However, when your anti-virus actually snaps to it, and removes the virus / trojan, and you go off on a virus-killing mission, galavanting through the registry and cleaning the little buggers out in Safe Mode and everything... you might remove the viral elements... but... the reference to them might still remain. The device manager is still looking for that "driver file", and will cause the optical drives to lock up in a Code 39 or Code 41 because of it.
Either way, the thing to do to reclaim your optical drives is located in your registry here:
HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE1 0318}
You'll want to have that open, and a mini-window of the following:
START -> CONTROL PANEL -> SYSTEM -> Hardware (tab) -> DEVICE MANAGER -> Offending Drive (with yellow tag by it) Right-Mouse-Click and PROPERTIES -> Driver (tab) -> DRIVER DETAILS
Notice that list. It references all the drivers that that particular drive is utilizing. There should be a single .DLL (dynamic link library) file and multiple .SYS files. It's the .SYS files we're focusing on, and they should be located in your C:\WINDOWS\System32\drivers\ folder stem. If you want to open a new window explorer, and go verify that each of those driver files still exists in that folder stem, you may.
At this point, compare the Driver File Detail list with the Registry Tree Location you're sitting in, and look at the UpperFilterCheck and LowerFilterCheck key values. Your offending key value will NOT be on your Driver File Detail list!!! It might be as small as "PFC" or something else, but that value is referencing to a driver file that no longer exists. Delete that offending key value. Close the registry.
Close the Driver File Details and Drive Properties windows. At this point, to finish this up, you need to Soft Uninstall (Right-mouse-click on the drive, and hit "Uninstall" ) the drive(s), let the Device Manager refresh... then hit ACTION -> Scan For Hardware Changes ...
This should start a new Found New Hardware cycle, and.... poof!... your drives should be back to normal
I don't know if this will help, I think it should.
Good Luck. Post back if you have a problem.
Rachyl

System crashes after installing iTunes 9.2

Hi,
After installing iTunes 9.2, I recieve random system freezes when using iTunes.
The complete system freezes, I need to perform a hard reset to use my computer again.
Here are some relevant pieces of my Console:
28/06/10 12:03:24 [0x0-0x15015].com.apple.iTunes[146] Mon Jun 28 12:03:24 imac-van-paul-schueremans.local iTunes[146] <Error>: kCGErrorIllegalArgument: CGSGetWindowBounds: NULL window
28/06/10 12:03:24 [0x0-0x15015].com.apple.iTunes[146] Mon Jun 28 12:03:24 imac-van-paul-schueremans.local iTunes[146] <Error>: kCGErrorFailure: Set a breakpoint @ CGErrorBreakpoint() to catch errors as they are logged.
28/06/10 12:03:24 [0x0-0x15015].com.apple.iTunes[146] Mon Jun 28 12:03:24 imac-van-paul-schueremans.local iTunes[146] <Error>: kCGErrorIllegalArgument: CGSGetWindowBounds: NULL window
28/06/10 12:03:24 [0x0-0x15015].com.apple.iTunes[146] Mon Jun 28 12:03:24 imac-van-paul-schueremans.local iTunes[146] <Error>: kCGErrorIllegalArgument: CGSGetWindowBounds: NULL window
28/06/10 12:03:24 [0x0-0x15015].com.apple.iTunes[146] Mon Jun 28 12:03:24 imac-van-paul-schueremans.local iTunes[146] <Error>: kCGErrorIllegalArgument: CGSGetWindowBounds: NULL window
28/06/10 12:03:24 [0x0-0x15015].com.apple.iTunes[146] Mon Jun 28 12:03:24 imac-van-paul-schueremans.local iTunes[146] <Error>: kCGErrorIllegalArgument: CGSGetWindowBounds: NULL window
28/06/10 12:03:24 [0x0-0x15015].com.apple.iTunes[146] Mon Jun 28 12:03:24 imac-van-paul-schueremans.local iTunes[146] <Error>: kCGErrorIllegalArgument: CGSGetWindowBounds: NULL window
These are the only iTunes-related errors I could find...
Many Thanks,
Yvan Janssens (this is not my Mac)

I'm running OSX 10.6.4 on MacBook Pro (a couple of years old) ... and my (original) iPhone is recognized just fine by the new iTunes 9. I too am anxiously awaiting arrival of my iPhone 4 ... and got the same kind of shipment information as other folks described on the iPad; i.e. being shipped direct from China via Hong Kong. I sure hope they've got the bugs worked out of that process since the iPad 3G fiasco. I was also amused (NOT!) by "additional information" in the shipping-email I got from Apple. Basically it says that if there is a delay in activating the phone via iTunes, "trust us" that Apple and AT&T will be working to get it activated as quickly as possible and will send out an email when it is activated --- in other words "don't call us, we'll call you".
David Brooks during his commentary last night on The News Hour made some comments about how business processes are really starting to break down in this country. I couldn't agree more. Last Thursday's mess was inexcusable! You'd think that the huge (and incredibly profitable) corporations like (BP), Apple, and AT&T would spend as much time and effort and money to get their processes in as good a shape as their products! Urrrrrr! Let's hope that the iPhone enrollment process goes better.

After installing iTunes 10, external drive error

The library which the previous iTunes 9 was connected to is on my external WD 2TB drive. After installing iTunes 10, I played around with the interface for a few minutes, and then I shut my computer off.
This morning, I turned on my computer and my external drive loaded up. But when it opened iTunes and started reading, the external started to be read, and it ejected automatically... and error window popped up warning me that it wasn't ejected properly.
From then on, this kept on occurring. The drive loads up but after a few minutes it gets ejected again. I don't know what happened.
I checked with Disk Utilities, and there was zero problems.
Could someone help me with this problem? I have changed to different firewire cables from very short, to long etc but still the same issues. I don't want to keep doing this as it might corrupt all my data...many years of of collected photos, music, movies etc...as well as a major part of my work files.
This is so sad, and I just wished I bought a second drive to clone the one I have. Lesson learnt.

Let's try a standalone Apple Application Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of the issue.
Download and save a copy of the iTunesSetup.exe installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleApplicationSupport.msi to do a standalone AAS install.
Does it install properly for you? If so, does iTunes launch properly now?
If instead you get an error message during the install, let us know what it says. (Precise text, please.)

Windows 7 BSOD randomly occuring after installing iTunes 10.6 with iPhone 4 in dock

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