Windows 7 Desktop goes Black after a period of inactivity and the user accesses their machine again

Hi There,
Wonder if someone can offer some help to an unusual problem?
Users have Windows 7 machines which all have a desktop background theme...Blue with a company Logo.
User will go for lunch and leave their position, after a period of time screen saver and/or powersaver kicks in...all normal at this point.
After an hour they come back to their machine and they move the mouse/tap a key and bring the machine back to life (excuse my terminology :) ) and the desktop has gone from the default theme to a black desktop...Icons/Applications will behave fine.
The temporary workaround is:
1. Log off and on windows to restore the desktop back to normal.
or...
2. I do a restart of the service "Desktop window Manager Session Manager" which puts the desktop back to normal as well.
Has anyone seen this and worked a way how to do a permanent fix....have struggled on Google as all answers i find are around screen savers which IS NOT the problem.
Cheers,
Steve

Hi Brenton,
First of all thanks for your quick response.
I forgot to mention these are machines we maintain on a customer site and I am planning a visit there soon so will be looking at some of the options you mention and then post a fuller report back for you.
In the meantime...
Re 1 we may actually be able to consider not going to "sleep" as this is a 24/7 operation environment so would not be a big deal to do that so may try that on my site visit.
Re 2 we do have a master build IF we need to re-build/re-image...its a fairly locked down completed environment so new machines/rebuilds wont happen often. Just for info we re-did our build from scratch very carefully.
On site going to check the Firmware updates as you quite rightfully mention could be out-of-date and benefit from an update. We last updated them about October/November last Lear.
I have just remembered that sometimes the users resolve the issue by using the mouse and dragging an empty box around the screen and this restores the desktop colour etc...very strange one!!
Cheers,
Steve

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    Rebooted fine. Checked all my hard disks internal and external, verified and repaired permissions on main drive and clone. Since then nothing yet...But I still feel its either the Video Card or the Monitor as everything else is fully operational.
    I plan on taking it in to look at as my applecare is up in November but I cant point my finger on it. And really am trying to avoid lugging the mac pro and monitor in at the same time...(Not the easiest thing with lack of parking in nyc..)
    If the display was dying I feel like it would have konked out already.
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    I am leaning towards the video card as I noticed it flickered a little when opening plug in windows in pro tools or multiple windows in sfari but it doesnt make sense.
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  • My computer screen goes black after putting password

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    @LisaMG ,
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    When posting here if at all possible please provide your key system .
    You have your model and what version of Windows.  If possible could you post back with the product number and which version of windows 7.  Home, professional, Ultimate.  and any service packs that have been installed.
    Now here is a link that should help you out in finding what the problem may be and possible ways to solve the issue.
    HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo...
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    If the problem stays the same then you may be looking at a driver or motherboard issue.  
    Here is a link to a video that may be of some help as well.
    How to fix or troubleshoot a blank or black screen not powering up issues laptop
    Please post back as soon as you can and let me know how things go.
    Thank you again for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • Re: Satellite Pro A200 - Screen goes black after BIOS screen

    Hi,
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    Hello
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  • Iphone G3 screen goes black after ending every call.

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    Nathan C.,
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  • How to stop monitor from going black after no activity for a short time while reading a document?

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    This question was solved.
    View Solution.

    Hi,
    Open windows Control Panel, open Pesonalization, click the Screen saver link in the bottom right and in the following window, adjust the time in the 'Wait' box to a time you want before the screen saver appears and click Apply. Or if you prefer never to get the log-on screen, remove the tick next to 'On resume, display logon screen'.  Click Apply to save the change.
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    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • My 3rd generation ipad even though my battery is at 100 % the screen goes black after sitting for more than 15 mins. The only way to get it to come is by resetting the ipad. Is there a fix for this. It all started after the last two updates.

    my 3rd generation ipad even though my battery is at 100 % the screen goes black after sitting for more than 15 mins. The only way to get it to come is by resetting the ipad. Is there a fix for this. It all started after the last two updates.

    Try a Reset...
    Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
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    3: If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.
    From Here
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  • IPhone goes black after 5 seconds

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    Your iPhone has suffered damage and will need to be take or sent to Apple for replacement. If you have AppleCare+ coverage, the cost wll be $79 US. If you don't, the cost (if memory serves) will be $269.
    Regards.

  • My macbook 3.1 screen goes dark after a period of use; but if i readjust the screen (close it to about a 30 degree angle) the screen light is on again

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    You have a hardware problem. It needs to be fixed.
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