Windows 7 does not recognize device

I have been successfully connecting my 8330 to a desktop PC running XP for quite a while. The device sw is v4.5.0.175. I recently got a new Lenovo T410 laptop, running Windows 7. I have downloaded the DM software (v5.0.1) and verified that my device SW is up-to-date, but the laptop is still not recognizing that the device is connected (via USB). I've tried it in all the USB ports on the laptop, and also followed all the steps detailed in KB13146, with no luck. I can't find anything in any of the forums that reference Windows 7. Can anyone provide help to resolve this problem?
Solved!
Go to Solution.

Hi and Welcome to the Forums!
Here is the list of troubleshooting atricles...hopefully something will be useful:
http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
KB02640 Troubleshooting USB connections
KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
KB00019 No PIN displayed in BlackBerry Desktop Redirector
KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. I can attest that DTM does indeed recognize a BB under Win7...mine is exactly so.
Hopefully something there is helpful!
Cheers!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Similar Messages

Cant Charge/connect ipod touch. Get an error saying "One of the USB devices attached to your computer has malfunctioned, and Windows does not recognize it" . HELP.

Ok . so my ipod touch 2G , used to be all ok . its just yesterday i went to charge my ipod it wouldnt do anything . Then after being plugged in for a bit , i got pop up saying " "One of the USB devices attached to your computer has malfunctioned, and Windows does not recognize it" .
Ive tried plugging this into 3 other computers same error message pops up .
PLEASE help me . thanks (:

Uninstall your USB drivers in your computer & reinstall.
contact your pc manufacturer for the steps.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

USB device (1 day old nano) has malfunctioned & windows does not recognize

Please can someone help a non-tech savy new ipod user. I have loaded the latest itunes, but not only does itunes not see my ipod, I get the following windows error when I plug it in. "One of the USB devices attached to this computer has malfunctioned and windows does not recognize it". It says no drivers are loaded for this device. I have followed the 5Rs including the windows updates with no luck. If anyone can help I would really appreciate it.
Thanks
sampsona

You listed as having an IBM r40. If I'm not mistaken, that's a laptop. The usb ports on many laptops aren't USB 2.0 or are low power ones. This can cause problems with a nano being able to charge.
One thing to try is to get a wall adapter to charge the nano separately, then connect to your computer for syncing only. You can find adapters locally and through Apple Store. http://store.apple.com/1-800-MY-APPLE/WebObjects/AppleStore.woa/wa/RSLID?mco=C39 415D1&nclm=iPodPower
You can also try buying a POWERED usb hub. Make sure it has it's own power source so that its ports have enough charge to support the nano.
Custom PC & iMac (DV Special Edition), iPod Nano 1st, iPod Click Wheel Windows XP Pro Work in a variety of PC and Mac environments

Windows says "device is not functioning" and "Windows does not recognize"

I lost my USB dock connector cable for my ipod. I just went out today and bought a brand new "Cygnett GrooveLink Strech Retractable USB Cable for iPod". I was pumped when I came home to finally be able to add music to my ipod again, but alas when I plug the iPod in, Windows pops up saying that the device is not functional and that Windows does not recognize it. I tried everything from rebooting the iPod to re-downloading iTunes and iPod updater. After searching this site for the past few hours, I figured I'd try and possibly find some real answers here. Please Help!!

Hey everyone,
I had the same problems all of you are having. I
just got a 5th generation video ipod. For a few
days, my computer a) wouldn't recognize it; b) froze
up when I connected it; c) mistook it for a mass
storage device ("drive E"). I bought a USB 2.0
notebook card which didn't work either and actually
seemed to make the problem worse because when I
connected the iPod to it my computer froze up.
I was very confused because my new iPod worked on my
brother's computer--which is much older than mine but
still recognized the iPod and connected to it.
Then I noticed that my brother's computer is running
an older version of the ipod software. I used his
disk to install "Ipod Updater 2005-06-26" rather than
the new version of the software on the Apple Web
site. Then I plugged my iPod into a USB 1.1 port.
To my surprise, my computer finally recognized the
iPod and is now loading music onto it. I cannot
believe this worked. I wonder if the latest version
of the software is faulty in some way.
Try it! I hope it will work for you too. You will
need an older version of the iPod updater software,
so borrow it from a friend with an older ipod.
I am having this problem also...It will work fine on the 1.1 but when i plug it into the 2.0 it has trouble recognizing it...

One of the usb devices attached to your computer has malfunctioned, and windows does not recognize i

I am a damsel in distress. Every time I turn on my printer, I get ths message: "One of the USB devices attatched to your computer has malfunctionedand windows does not recognize it: . All was fine until I put in new ink today. I had not used the printer for about ten days prior to this. I went through the HP line of troubleshooting but nothing has worked. I have Windows 7 64 bit
Thank you
Katt

Uninstall your USB drivers in your computer & reinstall.
contact your pc manufacturer for the steps.
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

I have a ipod nano 1st and 2nd generation and am trying to put music on it but every time windows says one of the usb devices attached to this computer has malufunctioned and windows does not recognize it code 43 can someone help me please

i have a ipod nano 1st and 2nd generation and am trying to put music on it but every time windows says one of the usb devices attached to this computer has malufunctioned and windows does not recognize it code 43 can someone help me please

Try putting it into "Disk Mode" http://docs.info.apple.com/article.html?artnum=93651
Then with it in this mode connect it to the PC and try to run the latest iPod updater to do a restore and update software if you have the option. the latest iPod updater is 2006-03-23 and can be downloaded here http://www.apple.com/ipod/download/

Iphone 3gs is not charging nor detected by i tunes and computer shows 'One of the USB devices attached to this computer has malfunctioned and windows does not recognize it'

Hello evi one .. My iphone 3gs is not charging and is not recognised by itunes .whenever i attach my iphone to my computer,it displays a message 'one of the USB devices attached to this computer has malfunctioned and windows does not recognize it ' . :-( it do charging sometime with charger but does'nt by computer . kindly please tell me the solution .. thanks

As I said above, some of the new lightning cables have been known to be causing problems for some users. Have it replaced if at all possible by bringing it into your local Apple Store's Genius Bar.
B-rock

When i attach my iphone 4 with computer it shows one of the USB devices attached to this computer has malfunctioned and windows does not recognize it,now what can i do ..plz help me

when i attach my iphone 4 with computer it shows one of the USB devices attached to this computer has malfunctioned and windows does not recognize it,now what can i do ..plz help me

I would first try unplugging All the USB devices plugged into your computer, and then plug back in just the iPhone and see if that is recognized. Also, do you have the latest version of iTunes for Windows installed on your PC, as you need to?
Hope this helps

Computer says 'one of the USB devices attached to this computer has malfunctioned and windows does not recognize it'. what do i do?

i have an ipod nano 7th gen and when i plug it in for itunes my computer says 'one of the USB devices attached to this computer has malfunctioned and windows does not recognize it'. what do i do?

As I said above, some of the new lightning cables have been known to be causing problems for some users. Have it replaced if at all possible by bringing it into your local Apple Store's Genius Bar.
B-rock

One of the usb devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.

I connected my sons Ipod Touch to my pc and it worked fine. Now, when I try to connect my iPad the following message comes up: One of the usb devices attached to this computer has malfunctioned, and Windows does not recognize it. For assistance in solving this problem, click this message.
I checked the cable. It surely is not the cable. If I connect the iPod again it works fine. If I use the same cable with my pc and ipad at work or my other son’s laptop, it is working perfectly. It is only on my laptop where the iPod was connected. Something tells me it got something to do with the drivers that went corrupt or something when I connected the iPod.
I searched the internet and I see a lot of people gets this message. Still no solved answers yet. Is there a place where I can download the drivers again or any other suggestions?
Windows 7 and iPad 2
Kind regards,

I was hoping it would be something like a USB device conflict, but now the shuffle is the only thing connected...
This article was one of the ones you linked to above in your initial post
http://support.apple.com/kb/TS1369
Under Part 9. Verify that USB drivers are installed, did you try the steps in If only "Unknown Device" appears? That appears to be your situation.
Also, you said that the shuffle initially worked well enough to do a sync, then it had the same problem again. If you can get it to work again initially, before doing anything else, try the following. Select the shuffle in the iTunes sidebar, under DEVICES. Over to the right, go to the Summary tab. By default, the checkbox for Enable disk use should be unchecked. If so, check it and Apply the change. See if that makes any difference.
(If Enable disk use was already checked, try unchecking it and Apply the change. Basically, set it the "other way" and see if there is any improvement.)
NOTE: When disk use is enabled, you have to eject the iPod in iTunes before disconnecting it physically.
If the disk use change makes a difference, that may provide a clue about the actual cause.

When I connect my Iphone 5 to my computer to tranfer pictures my computer says USB device attached to the computer has malfunctioned and Windows does not recognize it. What do I do??

I do not understand why my computer is telling me that my new iphone 5 has malfunctioned and Windows does not recognize it when I plug it in the computer.
I have tried several times and gotten the same message. Any suggestions?
thanks

Make sure you can see your device in the sidebar>>
Open Itunes on your computer
Click View
_Click View Sidebar
Then Try EXPANDING all sections in the following article, pressing CTRL>p, printing it all out and following the instructions step by step. Use the instructions that apply to your computer's Operating System, but don't skip any steps.
http://support.apple.com/kb/TS1538
You are installing the Apple Mobile Device USB driver, which I did not have to do previously, so something in the updates has been left out / or changed.

My computer will not recognize my iPod Nano when i connect it. I tried my laptop instead but it said the same thing - one of the USB devices attached to your computer has malfunctioned, and windows does not recognize it. Can i fix this?

My 16 gig iPod Nano 7th gen was put of power. I connected it to the computer and it started to turn on (the apple appeared in the middle of the screen). Then left it two minutes and the computer went into sleep mode. My iPod nano had gone off and now it will not turn on, or connect to the computer, so i cannot charge it. I am not sure if it is a problem with the usb cable. When I conntct the cable to the computer nothing happens, but then when i connect the iPod to the cable it says 'one of the USB devices attached to your computer has malfunctioned, and windows does not recognize it'. Please don't say its broken already

It probably needs to be reset. The procedure is different for different Nano models: http://www.apple.com/support/ipodnano/assistant/itunes/

Using iPod shuffle 4th generation for first time and receiving the error : one of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message

Using iPod shuffle 4th generation for first time and receiving the error : one of the USB devices attached to this computer has malfunctioned, and windows does not recognize it. For assistance in solving this problem, click this message.
Using win 7 and latest iTunes [10.6.3]. Have already gone through below links and did not find any solution.
http://support.apple.com/kb/HT2292
http://support.apple.com/kb/TS1369
http://support.apple.com/kb/HT1923
http://en.kioskea.net/forum/affich-17997-ipod-not-detected

I was hoping it would be something like a USB device conflict, but now the shuffle is the only thing connected...
This article was one of the ones you linked to above in your initial post
http://support.apple.com/kb/TS1369
Under Part 9. Verify that USB drivers are installed, did you try the steps in If only "Unknown Device" appears? That appears to be your situation.
Also, you said that the shuffle initially worked well enough to do a sync, then it had the same problem again. If you can get it to work again initially, before doing anything else, try the following. Select the shuffle in the iTunes sidebar, under DEVICES. Over to the right, go to the Summary tab. By default, the checkbox for Enable disk use should be unchecked. If so, check it and Apply the change. See if that makes any difference.
(If Enable disk use was already checked, try unchecking it and Apply the change. Basically, set it the "other way" and see if there is any improvement.)
NOTE: When disk use is enabled, you have to eject the iPod in iTunes before disconnecting it physically.
If the disk use change makes a difference, that may provide a clue about the actual cause.

One of the USB devices have malfunctioned and windows does not recognize it---MESSAGE

Upon plugin, One of the USB devices attached has malfunctioned and window does not recognize it message is displayed. I have tried different settings with the USB driver. Have reset the ipod. Have reinstalled itunes on computer and ipod.
HELP PLEASE!!!

Here:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7
or
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP

When you load Windows via Boot Camp Assistant program and run Windows does not recognize the "usb" outlets cannot identify the device through the Dvd or flash

When you load Windows via Boot Camp Assistant program and run Windows does not recognize the "usb" outlets cannot identify the device through the Dvd or flash

Did you install BC drivers on the Windows side?

One Device has malfunctiond & WIndows does not Recognize

Getting beyond Frustrated. Bought 2gb Nano today (noon) now 730 and I still have not been able to use it. I keep getting a message that says "One Device has malfunctiond & WIndows does not Recognize, Clickon this window". NO LUCK. I have reset, Reinstalled software, My Ipod is not showing up in my Itunes. I have also changed the power settings under device manager. HELP PLEASE

As it is new it could be a hardware problem. Is it possible for you to try the iPod on another PC. If not I'd suggest that you:
a) make sure the iPod is fully charged,
b) use a different USB port (if your laptop has more than one).
c) if you have any other USB devices connected (or a USB hub) disconnect all but the iPod.
d) if none of the above work try apple's 5Rs.
e) put the iPod into self-diagnostic mode (method for doing this varies between iPod types you'll need to use the apple website to find the right method for your iPod).
Of course if you are close to an apple shop it may be easier for you to get them to check your iPod.

Windows 7 does not recognize device

Similar Messages

Maybe you are looking for