Windows 7 Explorer freezes from time to time when opening a file

Hello, I have a computer running windows 7 64 bit. When we are running our case management program (needles) and we go to open a case (pdf file) Windows explorer freezes. It's not happening all the time but it happening 2-4 times a week. I copied the event
viewer log and it below. Any point in the right direction I would be thankful enough.
Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x054dfb90
Faulting process id: 0xfa0
Faulting application start time: 0x01cf20f81128c26f
Faulting application path: C:\Windows\explorer.exe
Faulting module path: unknown
Report Id: ac080169-8ceb-11e3-8495-a4badbe4ae96

Hi,
Please check whether there's a dump under C:\Windows\MiniDump
Please download this reg file from this SkyDrive:
http://cid-128fc518635be2dc.office.live.com/self.aspx/.Public/MS%20Foren/Registry/LocalDumps.reg
and make a double click on the file to import it.
When an application crashes, Windows Error Reporting Service will create a dmp file under C:\Localdumps. Please upload the dump to your public Skydrive folder and post the link here.
Please also check whether there's a dump under C:\Windows\MiniDump, if there is, upload it here.
http://msdn.microsoft.com/en-us/library/bb787181%28VS.85%29.aspx
http://www.wikihow.com/Use-SkyDrive
Regard
Yolanda Zhu
TechNet Community Support

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