Windows 7, Gateway ZX4971 All in 1 (factory OE components, never opened) Internal speakers no longer work after Windows Update

I have a Gateway ZX4971 that came from factory with Windows 7 installed, all specs and windows component info is below.
Everything worked fine for over a year then windows applied an update and I no longer have sound coming from my headphone jack or internal speakers.
I have tried restoring the system back to before the update and it didn't make a difference. I have also reinstalled windows and still no sound.
Audio troubleshooter does not discover any connection issues.
There are no errors in device manager, speaker properties, or Audio Properties.
Volume Mixer shows audio is being played with sound indicator.
I must use a USB audio dongle and external speaker to have sound

Hi,
According to your description, since system reinstallation is not helpful, it's probably a hardware problem, it would be better to check if it is the device itself problem.
Roger Lu
TechNet Community Support

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