Windows 7 - HP Laserjet 8500 print driver problem

I have tried everything imaginable to correct this HP 8500n print driver problem with no success, please help!
I cannot correct or get rid of a reoccurring “Incompatible Print Settings” error dialog box message that repeatedly states that “There are one or more conflicting settings. One of the settings is: Output Bin: Mailbox 1, Accessory Output Bin: Not Installed”. The radio button options are “Restore my previous settings or Keep this setting, and I will change it later”. This same dialog message repeats 13 times for all the other various conflicts each time you click on printer properties to change to 2 sided printing or any other printer settings. This printer does not have any of these features attached or set into it.
I am a volunteer that manages a number of computers on our small church LAN, 2 computers operating on MS XP-SP3, 2 on MS Windows 7 Home Premium and my 2 problem computers that came pre-installed with Vista Home Premium of which I have performed an HP OEM upgrade to Window 7.
I have isolated this print driver problem to the Vista operating system and even when computers are upgraded to Windows 7 does not correct this driver error. I have also tried every possible print driver variant of the HP 8500, HP8550, PCL, PS to include the Microsoft versus HP versions with no success. In each case I get this error yet neither of the XP computers or the computers that had Windows 7 as a original operating system have no problems with their print drivers for this printer.
Yes, I have repeatedly searched and upgraded the operating system and print drivers. In desperation I have even tried to find the correctly behaving Windows 7 print driver and transfer it to these Vista upgraded to Windows 7 machines. However I could not isolate the driver location.
The only thing I can conclude is that this errant HP print driver was resident within Vista and remains resident even after a HP OEM Windows 7 upgrade. Additionally, all of these computers are configured to access this printer via its static IP address on the network. The XP computers are 32 bit, all of the Vista upgraded to Win 7 and OEM Win 7 computers are 64 bit machines all with respective OS.
Can anyone please help me correct this problem?

Hi,
Unfortunately I can't see your uploaded image yet as it is awaiting approval from HP.
From what I can see you are correct that HP does supply drivers for this printer and that the drivers for your printer are already included with Windows 7. On the machines affected, try the procedure below to see if it helps at all
Next download revo uninstaller on the link below and install it.
http://www.revouninstaller.com/download-freeware-version.php
Disconnect the printer from the PC.
Run Revo and see if it finds any HP Printer Software installed. If it does, right click the software icon and select uninstall. During the process you may be asked to delete registry entries. If you are, just select all and click delete. Do the same for any left over files and folders. Once completed, reboot the PC.
Re-connect your printer to the PC and follow the guide below.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?&objectID=c02536257
If this helps you will need to repeat the process on each of the affected machines.
Best wishes,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

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Windows 8/8.1: Printer Offline Problems

Windows 8/8.1: Printer Offline Problems
Are you getting an error that your network or wireless printer is offline when you try to print?
When you print to your network printer, does it fail, and when you check the printer status it says Offline?
Do you have problems printing to your wireless printer after your PC has been asleep?
If you answered YES to any of the above questions, then you have a problem with your network printer being offline. After some investigation into this problem, we recommend updating windows. Run Windows update to check that your version of Windows 8 is up to date.
There are a few windows updates that may help with this problem
1) Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
2) Install this Microsoft patch for the WSD service. http://support.microsoft.com/kb/3000461
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Assign the printer a static IP address
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Get the printer IP address.
Press the Wireless button on the printer control panel to view the network settings.
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Print a Network Configuration Page or Wireless Test Report page.
Once you have the printer's IP address, open a new web browser window or tab.
Type the IP address in your web browser's address bar, and then press Enter.
Make sure that you type the IP address into the browser's address box. If you type it into a tool bar search box, the EWS will not open.
If the message 'There is a problem with this website's security certificate' appears in the web browser when you try to open the embedded web server (EWS), or when you navigate within the EWS, click ' Continue to this website (not recommended)'.
note:
Choosing 'Continue to this website (not recommended)' will not harm your computer while you navigate within the EWS for your printer. If you encounter this error outside of your printer's EWS, your computer could be at risk.
If the browser fails to open the EWS after you click 'Continue to this website (not recommended)', refresh the browser window.
The Embedded Web Server (EWS) for the printer opens and confirms that the printer is on the same network as the computer.
In the EWS, click the Network tab.
In the Wireless section, click the Network Address (IP) or IPv6 configuration, depending on your network setup.
Click Manual IP, and then click Suggest a Manual IP Address. A manual IP address, Subnet Mask, and Default Gateway displays.
After the manual IP address populates, click Manual DNS Server.
note:
Keep a record of the manual IP address for reference.
On the Network Configuration Page you printed earlier, locate the DNS Server addresses, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
If the DNS addresses are not listed on the Network Configuration Page, or if you have trouble accessing the network or Internet with the original DNS addresses, use one of the following methods to obtain DNS addresses.
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Configure the printer using publicly available DNS server addresses. To find available DNS server addresses, search online for 'public DNS servers'.
After you find public DNS server addresses, type the addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Method two: Get the network DNS information via your computer
Select your operating system, and then use the following directions to obtain the DNS server addresses.
Right-click the Start button () or the lower left corner of the screen, click Run, type cmd, and then press Enter.
When the command window opens, type ipconfig /all, and then press Enter. Information about the computer's network displays.
Scroll to and locate the DNS Server addresses.
In the EWS, type the DNS addresses in the Manual Preferred DNS Server and Manual Alternate DNS Server fields, and then click Apply.
Print a test page to make sure that the printer's IP address is the same as you assigned.
Right-click the Start button () or the lower left corner of the screen, click Search, type HP and click your printer in the results. Click Utilities, and then click Update IP address to update the address in the software.
Adding a Wireless Network Printer using Control Panel
Go to Control Panel and choose Devices and Printers
Click on Add Printer
The PC will search the local network and display the network printers.
Choose the printer and select Next
The system will then try and auto select a compatible driver
Select the current driver and Click Next
The system will then ask for a name for the printer. The user can change the name and then click Next
The User can then choose to share the printer
The user can select to make this new printer the default and then click Finish.
The new printer is now setup but this printer may be using the In OS driver (Class) rather than the HP Full Function driver.
To change the printer to use the HP Full Function driver follow the following instructions. I would recommend changing the driver to the HP Full Function driver as the User can then use features such as Custom paper sizes.
Go back into Control Panel and choose devices and Printers, right click on the newly created printer and choose Printer Properties
Choose the Advanced Tab
Click on the driver section drop down and choose the Driver for the printer that does not have the words Class driver after it.
Click apply and then OK and the driver will be changed to the HP Full Function driver for the printer.
The user should try this configuration and see if they still experience problems.
Please Note:
DO NOT Remove the Original Printer Icon from Devices and Printers as the HP Printer Assistant will stop working.
JonW
I work for HP

I have the printer offline problem. It started when I ran out of toner. I have now installed a new toner cartridge.
Your solution does not help me because I have tried to install Win8.1 and it failed.
I would just reinstall my printer but I have a long list of items in my print queque and I don't want to lose them.
Is there another solution?
Or is there a way I can save the print queue?
Mike

HP LaserJet P1009 printer driver for Windows 7 (64 bit)

Hi,
I'm unable to dowload a driver for my HP LaserJet P1009 printer onto my laptop (Windows 7, 64 bit). Please can you help?
Thanks,
Katy

@katymanchester
Unfortunately, there are not windows 7 drivers available for the Laserjet P1009. Please see the below document for more information on whichLaserjet products have which type of support in windows 7
Laserjet Driver and Software Support in Windows 7
Sorry
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

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Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution

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Hi, the only driver available comes with Windows 7.
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If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
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This question was solved.
View Solution.

If you have the original HP software CD, look in the ccc/utils folder for an L3_unintsall (or similar). Run it for a very thorough uninstall.
Reboot.
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Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

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So this issue is that your newly Windows 7 doesn't detect the shared printer, are you able to add this printer manually? Type "Add a printer" in start button\search box, then in the Add printer Wizard, select
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HP LaserJet P2015dn printer driver missing .To implement in network.

Hi All,
Recently i had format my SUSE linux PC which is Motherboard problem.
My printer was connected in that PC only.
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Thanks in advance,
Regards,
Jp21

Hi jp21,
I hate to hear you are having issues. Please Click Here for available software for this unit. Due to the variety of Linux systems and supported printers for those types of systems, you may be redirected to other sites. For this type of OS you may need to download an updated version of HPLIP or install it if missing. Please Click Here to determine if you need to install or update HPLIP. Please see the steps below to navigate previous software link and confirm the current IP address. If you are not able to ping the printer's current IP address skip to the user guide link to troubleshoot networking issues.
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5. Determine if HPLIP download/update is required from link above
6. If required click download
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1. From product control panel-print configuration page
2. Press and hold Go button for 5 seconds
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Please Click Here for the printer user guide. It contains useful information for solving network issues.
Note: There are other printer setup tools for Linux systems such as CUPS or KDE wizard. These are not affiliated with HP, however they may help resolve your issue. HP and I are not responsible for any damage caused by the use of these tools.
The following 3rd party website regarding cup filters may be useful however it is not affiliated with HP-HP and I are not responsible for any damage caused by the use of this website.
Click Here
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
I work for HP.

Windows 7 in OS printer driver for Deskjet 6840 not printing properly

The Windows 7 (32 bit) in OS print driver for the Deskjet 6840 produces print in "Normal" mode that is blurred (not properly registered left to right and slightly vertically). When printing in "Draft" mode it is apparent that the driver is not setting the left and right margins correctly, so that each line is alternately shifted left or right on the page. If I switch to a 500C driver, the printer works fine (but of course high res images do not print properly). This is occuring on two wired network computers, both running clean installs of Windows 7 professional with all current updates including Service Pack 1. Microsoft says, "It's a HP printer, it's their problem". I'm just looking for an answer. Anyone have experience with this?

Hello Bhl3302,
Thanks for posting at NI forums! I think you should follow RavensFan advice on contacting the vendor for information on the driver’s support, or if you have a readme file, you could check on that. Also, are the Windows XP and Windows sharing the same architecture (32 or 64 bits)? Maybe the driver is not compatible with one of them, in case it changed. I did a quick search on the error message you're getting, and I found this forum in which they give some steps you could follow regarding the INF file. For instance, in one of the comments, they say they had a similar issue with another device and they found some work arounds.
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Need to export windows 7 x64 builtin printer driver to a x86 print server

Hi,
We're planning our migration to windows 7 x64. But our environment doesn't have a x64 server neither a Server 2008; we only have x86 server 2003.
We are having trouble with printer Konica Minolta Bizhub 161f. I spoke with Konica support, they advised me they do not have a x64 driver for this model yet. The tech told me i can use the
HP LaserJet Family PCL5 driver built-in windows 7. I connected the network printer and selected the built-in driver from the list. So far this works as a charm.
Here's my concern, in order to upload x64 drivers to a 32bit server, i need to first to connect the printer from the print server to my x64 computer. But when i try this, i don't have the
prompt to select a driver from win7 built-in drivers. When i choose connect to... it asks me to locate a INF file on my computer. I don't have the INF file since its built-in windows. I tried to look within Windows's file system, under "Windows\INF\" but i
couldn't find what i need.
1. How can i export or find a built-in driver file within windows 7?
2.Is there is a better way to upload x64 drivers to a 32bit Server 2003?
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Hi Benoit,
Thanks for the post.
Here is how we find the built-in driver file within Windows 7:
1. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\Windows X64\Drivers\Version-3\{Printer Driver Name}, in the right panel, check the value of "InfPath". Now we will get the specific path of INF file.
2. On a x32 Win2k3 server
Click on Start, Control Panel
Double click on Printers
Press the ALT button
or
Click on Organize, Layout, Menu Bar
Click on File, Run as administrator, Server Properties...
Click on the Drivers tab
Click on Add...
Click on Next
Uncheck the 'x86 Type 3 - User Mode'
Check the 'x64 Type 3 - User Mode'
Click on Have Disk...
Click on Browse... (to the x64 Win7 machine)
\\X64Win7\c$\windows\system32\driverstore\filerepository\prn*.inf_{GUID}
For example:
\\X64Win7\c$\windows\system32\driverstore\filerepository\prnhp001.inf_5fecfc5e\prnhp001.inf
Click on Open
Click on Ok
Under "Printers"
Select the print driver that you want to install
Click on Next
Click on Finish
Now you should be able to see the x64 print drivers installed under the "Processor" column.
Click on Close
In this case, we need to pay attention to the match of INF file name. As the Konica Minolta Bizhub 161f 32-bit printer driver has been installed on Windows Server 2003, but you try to install HP LaserJet Family PCL5 64-bit printer driver. The two INF files
will not be the same, which causes the x64 driver can be instaled as an additional driver. So we need to change the INF file name to match the 32-bit one. I cannot guarantee that the method can totally work on this case as it may involve some custom settings
from printer manufacturer. If needed, I suggest you contact Konica Support when you go through it.
Hope this helps.
Miles
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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Hi Greg, Still no answer to my printing problem.
The Optra T driver is probably right.
I trashed the drivers and did a fresh download and reinsatlled. It is an Optra T driver.
Since you can't print using generic postscript, I don't think you
have a driver problem. If the printer supports LPD or
IPP, you probably need to enter a device queue name
in Printer Setup. (No queue name for HP Jetdirect
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Look in the printer manual or google for it.
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C# console app - print job vanishes in Windows 8 regardless of print driver used; works in Windows 7

I have the following which sends a print file to a specific printer. It works perfectly in Windows 7, but not in Windows 8. The print job shows in the print queue until the print job is closed. Then the print job literally vanishes from the print
queue. This issue occurs with all print drivers, including generic text only. Conversely, I can still use the "winspool.drv" DLL directly under Windows 8 and it works. Please advise. Thank you.
Here is my code:
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.IO;
using System.Printing;
namespace PrinterLib
public static class PrintToSpooler
public static string SendFileToPrinter(string szPrinterName, string szFileName, string docName)
try
// Create the printer server and print queue objects
//PrintQueue defaultPrintQueue = LocalPrintServer.GetDefaultPrintQueue();
//PrintQueue mypq = new PrintServer().GetPrintQueue(szPrinterName);
//using (var printq = defaultPrintQueue)
using (var printq = new PrintServer().GetPrintQueue(szPrinterName))
using (PrintSystemJobInfo job = printq.AddJob(docName))
using (var memoryStream = new MemoryStream())
FileStream fs = new FileStream(szFileName, FileMode.Open, FileAccess.Read, FileShare.None);
fs.CopyTo(memoryStream);
fs.Close();
Byte[] myByteBuffer = memoryStream.ToArray();
// Write a Byte buffer to the JobStream and close the stream
job.JobStream.Write(myByteBuffer, 0, myByteBuffer.Length);
job.JobStream.Flush();
printq.Commit();
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catch (Exception ex)
return ex.Message;

Hello folks,
I have been facing the same problem until right now. All above suggested methods failed (as it did for Jeff0123) . But after long research on that issue I think I found the reason (but no proper solution yet).
MS Windows 8 and 2012 use a new printer driver generation based on XPS. Which means drivers like "generic text-only" won't work properly depending on the method the data is sent to the printer. In my case the
same way like Jeff0123 tried to access the printers.
See link http://support.microsoft.com/kb/2779300
One solution might be to use API calls. I have also found a site which shows an example project for thermal slip printing. The VB.NET source code there features a wrapper class for all API calls. The functions you find behave pretty similar to the ones of
the posted C# code example of Jeff0123. I did a small test so far and for my needs that works fine.
Although the page is in German you can find the mentioned class by searching for "Public
Class RawPrinter". Beside the comments the class methods are written in English. You find the class here: http://www.vbarchiv.net/tipps/tipp_2375-kassenbon-drucker-mit-vbnet-oder-c-per-esc-pos-befehle-ansprechen.html
Hope that might help for at least a few of you. So long!

Print Driver Problem

I have an HP Laserjet 3200 printer. I downloaded the correct driver and loaded it with no problem. However, when I try to print a document, the document comes out with pages of code. The printer works with my PC, but I am not sure what to do to get it to work with my IMac.
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Anytime I have had this issue it turns out that the wrong driver was selected. With HP it can be confusing as it seems, at least for me, that if I use the driver that matches the printer it does not seem to ever work. I would try one of the generic Laserjet II or III gimp-print drivers included with OS X and see if one of them works.

Windows 7 - HP Laserjet 8500 print driver problem

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