Windows 7 HP Officejet 6310 A-I-O Printer

I am trying to install the HP OfficeJet 6310 on a Fujitsu Siemenns Laptop running Windows 7 (64Bit) The Laptop is connected to a wirless router. The printer is connected to the router via a CAT 6 patch cable. I can print to the printer because I was able to install the driver by going through 'Add Printer'
The printer was detected on the network and a driver installed. However I only used this as I was unable to install the full software download due to a problem. When I run the driver application I encounter the following error message...
'The computer does not have the necessary USB software support to allow completion of a USB installation.....'
There are no issues in device manager and my USB ports all work with other devices
I am not trying to install via a USB port anyway
I cannot get past this part of the installation as my install is aborted automatically
Any solution?

Hi,
you may try skipping the system check and check if that may bypass the problem,
When the System Requirements Check window appears, click on the Cancel button while holding the Ctrl+Shift keys. This will bypass the sys. req. check and continue the installation. You may need to do this several times for the installation to proceed.
If that doesn't help I would recomemnd ensuring that you have the latest USB drivers for your PC, please clarify your PC model and I would try pointing you further as possible.
Shlomi
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HP OfficeJet 6310 All-In-One printer won't print in color with new cartridge

HP OfficeJet 6310 All-In-One printer on a iMAC OSX version 10.9.5 system
Hello,
As I don't print in color much but had need to I discovered my printer not printing in color. I trouble shooted and even replaced with an new HP95 new from Office Depot ( I never buy refilled). The printer still won't print color but it advances the paper as if it was printing - just no ink on paper. I have cleaned thoroughly the ink jet heads, cartridge area, and run all the alignment and printer utilities. The test page print does not show color either. I have no error messages. Don't know what else to do.
thanks
DH

Hi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
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Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

Uninstalled, reinstalled, 3 times. Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium. CD too old to use. Downloaded every option for drivers, software, updates, tools, etc. from HP. Plugged, unplugged, restart, etc. NOTHING worked. Scan Doctor error at Driver, Registry, Communication. Thoughts? Thanks
Error:

Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan errors. I would like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp officejet 6310. I keep getting a reset power error message, all the lights are flashing

HP Officejet 6310 All in One printer. Computer is a HP Pavillion a1410n. Operating system is Windows xp media center edition. Version 2002.
I keep getting a reset power message on my HP officejet 6310, flashing lights. Machine is unresponsive. I have tried to reset power by unplugging power cord and plugging it back in while holding down the # key and 3, 6 or 9 keys.
Tried taking out the ink cartridges and put them back in. Now the printer says my tri color ink cartridge is depleated. It is not.
The test page is perfect and the alignment page is fine when it prints out. I have always used genuine HP ink cartridges.
The main problem is it starts up fine then after set up it goes to the reset power message with the flashing lights. Sometimes I can clear it but then the camera icon flashes and the machine is still unresponsive. Please help !

I have the same problem with my HP 6310xi.
I never get to a point where I can print the page because it is always doing cartridge alignment.
If the cartridge alignment is canceled, The machine will complete it start up and provide a functional scanner and printer.
This condition is unstable and it may revert any time to the power reset lights flashing at which time you can do the cancel procedure, but this is a real bother.
I am truly getting unhappy with Hewlett-Packard and their printers. Their proprietary cables. Their proprietary voltages and their installation software that throws garbageware on your computer.
I have an Epson it seems to be working over 10 years now and my problem is becoming one of finding ink supplies. In addition, I can fit a full-page which you cannot do with the HP. There a genius engineers had decided that you do not need that last half-inch no matter how much you want it.
[Personal Information Removed]

OfficeJet 6310 Will Not Install on Windows 7

I have an HP OfficeJet 6310 that I am trying to install on a computer operating on Windows 7 64-bit. Using the Add A Printer feature, I am able to add the printer but it will only print - it will not scan. When attempting to scan from the all-in-one, I get a message that says "No Scan Options." I visited the HP website & downloaded the driver but when attempting to install the driver, I receive a message that says it did not fully install. I am trying to install the printer via a wired USB connection but during the driver installation, when told to plug in the USB cable the driver does not recognize that the cable has been plugged in. When using the driver downloaded from the HP website, I cannot install the printer to print or scan. I am a bit confused because the all-in-one worked perfectly on both XP and Vista. Please help.

I have the same problem. You need to reinstall it with the Vista downloads, not the windows 7

Officejet 6310 and windows 8.1 rt

how do i get my hp officejet 6310 to connect wirelessly to my surface 2 running windows 8.1rt. right now it cant find the printer. before the last update it did.

Hi frank8122, welcome to the HP Forums. Windows RT uses print drivers that are already in the operating system. If it is going to work, you can go to "Step two: Install the software" and follow the Windows RT instructions for "Wired (Ethernet) or wireless connection": Install the Printer Software in Windows RT or Windows 8 on a Tablet.
If that does not work, then the printer is not supported to work in Windows RT 8.1.
TwoPointOh
I work on behalf of HP
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Printer setup for Officejet 6310 HANGS: at SNMP reply Officejet 6310 from (ip address).

I running the software setup from the HP website for windows 7 x64 and I keep getting stuck at SNMP reply Officejet 6310 ip_address.

I have a few questions that will help me help you.
How are you connecting the printer to the network (USB cable/Ethernet cable/wireless)?
Did you try downloading the software to your local computer then running the install?
Did you setup the printer from its front panel display?
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Unable to check ink level hp officejet 6310 windows 8.1

I am unable to check ink level on hp officejet 6310 under windows 8.1 - The HP solution center is not available on this PC.
This question was solved.
View Solution.

Hi,
Downlaod and follow the HP Printer Install Wizard below, it will obtain and launch the full feature software installation. that includes the HP Solution Center software:
http://ftp.hp.com/pub/softlib/software12/COL50403/mp-122330-1/hppiw.exe
Please let me know of any change,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP Officejet 4500 All-in-One Printer - G510g installation windows 8.1 64bit

After operating a HP Officejet 4500 All-in-One Printer - G510g from both an old Windows XP notebook and from an ASUS Windows 8, 64bit laptop, subsequently updated to 8.1; I'm now trying to install it to run from a Toshiba Satellite NB10T-A notebook Windows 8.1 64bit, but without success.
The original installation CD does not provide an installation but on start up (presumably because it is only compatible with Windows XP and 7.
The www.hp.com site offers a download of a full driver for the printer, forWindows 8.162bit. This seems to download fine. The file unpacks, says it is installing, but on completion the driver is not available.
There are no options to uninstall, either in control panel/printers or in control panel/software.
Without the driver, the Windows 8.1 system recognises the printer and allows simple printing ffrom applications. However, it is not possible to use the scan options, giving the error message that the driver is not available. Neither HP Solution Center or HP Document Manager are installed.
I have tried HP Print and Scan Doctor. This recognises the printer on USB link, says that there are missing drivers, downloads, unpacks and installs drivers. But the printer icon in control panel/printers continues to have an alarm icon and indicates that the printer is still missing drivers.
I have also tried the HP Printer Installation Wizard. The result is similar.
Please advise how I can install the scan options of this equipment and confirm that the machine is compatible with windows 8.1 64bit.
Thank you
This question was solved.
View Solution.

Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
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Officejet 6310 prints solid black line instead of text.

Good day. My officejet 6310 has started printing a 3/8" solid black line instead of text. I've replaced both color and black cartridges. I've also run align and clean cartridges. Does anyone have helpful suggestions?

This type of result is often due to errors in the HP printer drivers. Several things can be tried. Sometimes, using a tested driver for an older, but compatible printer will do the job. A lot of folks used the use the HPLJ2 driver even with HPLJ3 and 4 systems. Another option is to try to print as a graphic. At this point, I can only suggest playing around with things. A lot of folks like the graphic driver aspect instead.
You might also consider printing to the printer in a PS mode rather than PCL if that option is available.
I am only suggesting things I have seen tried by various folks. I don't have a good explanation.

How can i add a wireless printer HP officejet 6310 all in one? is it possible

How can i add a wireless printer HP officejet 6310 all in one? is it possible..?

Hi @millep
To answer your question, no the Officejet 2620 is not a wireless printer;
- Source: Printer specifications
As for the USB cable, personally, I believe the intention is to bring down the cost of the printer by selling the USB cable separately. Many people already have printer USB cables kicking around the house, so instead of paying more for the printer and having an extra cable I believe the theory is reduce the cost and sell the USB separately for those who need to purchase one.
I hope this answers your inquiry.
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Sunshyn2005 - I work on behalf of HP

WINDOWS 2008 R2 DRIVER FOR OFFICEJET 4610 ALL IN ONE PRINTER

i am using hp officejet 4610 all in one printer. I need windows 2008 r2 driver for this.
please help
saleem

Hello Saleem,
Welcome to the Forums
I have checked the available drivers for your Officejet 4610 and did not see an available driver for Windows 2008 R2. I will post you the link to the drivers that are available below.
HP Officejet 4610 All-in-One Printer Drivers
Best wishes,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HT4528 is it possible to print from an i-phone or iPad to a printer that is not Airprint enabled? We have hp officejet 6310 hardwired to wireless router talking to ipad/iphone.

How do we print from our iphone or ipad? Printer is not listed as airprint enabled. HP officejet 6310 hardwired to wireless router that talks to the apples.

I use FingerPrint from collobos.com to print to my non-airprint printers. If you look at their FAQs, you will find information on a trial basis to see if it works for you.

Tying to re-install my hp officejet 6310 all in one with windows 7 op system

Fomerally had this working great. a tech had some type of patch which allowed this device to work with my Windows operating systerm instead of XP. I didn't make a back up disk and now I can't get it to load. Anyone come across this issue?

Hi, Please download software and driver from the following link and install on your computer: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-6300-All-in-One-Printer-series/1120059/model/1120060#Z7_3054ICK0KGTE30AQO5O3KA30R1 Regards.

Mobile printing to Officejet 6310

I can't print from my samsung galaxy note 2 to my officejet 6310. I purchased a bt450 Bluetooth adapter for the OfficeJet 6310, even though I'm able to pair them I still cannot print. I downloaded eprint which still did not work. Is there another app or software that will enable the samsung galaxy note 2 to point to the officejet 6310?

Hi Dhxxo,
Welcome to the HP Support Forums. I see that you would like to learn how to print from your Samsung Galaxy Note 2 to your Officejet 6310 printer.
I have included the HP ePrint Mobile App FAQ document. One of the questions in the document is “Can I print from the HP ePrint mobile app using USB or Bluetooth”. I have included the Android 4.3 (Jelly Bean) and Earlier: Printing with the Android Print Solution document. It will walk you through how to print from your mobile device to the printer.
Regards,
Happytohelp01
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I work on behalf of HP

Windows 7 HP Officejet 6310 A-I-O Printer

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