Windows 7 / HP OfficeJet Pro 8600: Unsuccessful Network Installation

OS: Windows 7 Professional 64-bit
Printer: HP OfficeJet Pro 8600
My goal is to enable the "Scan to Computer" feature of my HP OfficeJet Pro 8600 on Windows 7, which doesn't find my computer when I try to use it from the printer's front panel touchscreen. The printer's connected to my local wifi network.
In the setup program on the included CD, I've opted NOT to install any software aside from the "HP OfficeJet Pro 8600 Basic Device Software", which installs fine. I also opt NOT to install the "ePrint" web services or allow it to connect to the network for updates or share usage statistics or any of that.
During the setup program, the "Network Check" correctly finds the printer on my local wifi network, but the following "Network Printer Installation" part always fails, resulting in "Unsuccessful Network Installation", no other details. The result is the same if I retry with Microsoft Security Essentials' "Real-time protection" off, or with Windows Firewall off. No other anti-virus is running.
The "HP Scan" program fails immediately with the error message "The HP OfficeJet Pro 8600 was not found."
Under Control Panel > "Devices and Printers" I see an HP OfficeJet Pro 8600. Windows installs and prints with this printer just fine without the provided CD.
Under Control Panel > "Device Manager" the printer is NOT listed under "Imaging Devices".
My Windows Image Acquisition (WIA) service is running.
Any clues?
This question was solved.
View Solution.

(I never managed to solve this, how did this get marked "Solved?")
I'd be happy with either means of starting a scan. Here are some things I've tried since my last post (sorry, I gave up on this for 2 months and am now trying to get it working again):
I've got the printer connected by USB as well as on the network, and running the software installer with the USB connection option just gets stuck forever at the "Connect the USB Cable" screen. The USB cable is connected.
Under "Scanner Actions" on the HP Printer Assistant application, clicking "Manage Scan to Computer" reports: "Scan to Computer is enabled. You can start a scan from the printer. Your computer is not listed as an available computer on the printer's control panel. Please restart your printer and try again." Tried restarting/unplugging the printer, but that doesn't change anything.
The HP Print and Scan Doctor's first screen reports the State as "Installed" for USB and "Not Installed" for the network. It returns these results for the various steps of "Fix Scanning":
Device Manager: Pass
Driver check: Fail ("The Scan driver is unable to communicate with the product.")
Windows (WIA) scan: Fail (no information given, other than instructions to reboot)
HP Twain scan: Fail ("Scanner communication cannot be established..." dialog)
Registry: Pass
HP Scan: Pass
Since my last post I've also updated the printer's firmware, which seemed to work fine. It's now on firmware version CLP1CN1304AR.
The Windows event log reports several warnings from the software installer saying "Failed to connect to server. Error: 0x800401F0" with Event ID 1015, is this important? Tried it again with Windows Firewall off for both public and private networks, no difference.

Similar Messages

Hp Officejet Pro 8600 Plus network printing problems

I hard wired my Hp Officejet Pro 8600 plus with an ethernet cable to my router to enable other computers on my network to print to my printer. Several problems have resulted because of this:
1. I cannot find my printer in the Device Manager: it shows as an "unknown device"
2. Sometimes pdf files will print and sometimes they will not. Word and Excel files sometimes print, and sometimes don't.
3. Sometimes documents will spool, but then I get the following message: "Unable to communicate with printer." Then it asks me to make sure all cables are connected and power is on, which is the case.
I have tried all kinds of troubleshooting with information found in Hp forum and on Hp website. Finally, using the HP Print and Scan doctor, I deleted and reinstalled the printer and updated the Full software and drivers. Then I got a message saying "the printer is on your network, but the network software is unable to find it using the typical network discovery method. You can install the printer and operate it normally over the network using the IP address of your printer." I inserted the IP address and it took me through various steps to final installation. I typed a short message into a new document on Microsoft Word and it printed, Then I tried to print some information from the HP website, but this did not print; it didn't even spool.
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I have an Hp computer, running on Windows 7 Ultimate (64bit). I prefer to use my printer over a network ethernet cable instead of wireless. Please help!

techlearner3 wrote:
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I believe this is the cause of your problem. First, try another known working port in the router. Next, change the Ethernet cable with a known good cable.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

OfficeJet Pro 8600 wireless network wizard only allows 25 characters of 26 character WEP encryption

HP OfficeJet Pro 8600
OS = Windows Vista
Router = Linksys Wireless G 2.4 Ghz
I am replacing wireless 8500 home network printer with a new 8600 wireless printer
When using the 8600 wireless setup wizard I cannot get any further than attempting to enter my Router's 26 character encryption code because it only allows 25 characters to be entered. I seem to recall having the same setup problem with the 8500 three years ago, but I do not recall what the solution was.

HP Total Care reply was that new all-in-one printers now support 25 characters. Router tech support says the router's wireless security settings can be changed into a 10 digit key. For an out of warrantee router like mine I would have to access it by using its internet address and user password which is long forgotten and fails me from accessing. So, I am considering upgrading to a newer 5 Ghz router and will use a smaller WPA2 key.

HP Officejet Pro 8600 Plus Network Issue

Hi I've had this printer for a long time, and I recently began to use the wireless features such as printing over my network instead of wired printing as a result of having more computers in the house, and the feature works fine, but every time I restart the printer (I turn it off daily to save power), the connection doesn't work, and the screen says something like "Not Applicable". If I manually connect the printer to the network, then it works. But I want the connection to be consistent, not where I have to manually reconnect the printer to my router every single time I turn the printer on. Any solutions? The online tools that HP provides don't really help.
This question was solved.
View Solution.

It works, thanks.

Unable to find network printer HP OfficeJet Pro 8600

HP Officejet Pro 8600
Windows 7 64bit
updated router firmware
Troubleshoot all item s listed by HP and with Windows
I have been unable to print wireless from my laptop. Wireless network test results gives me a pass in all categories. Network name is the same on printer and laptop. IP address on printer and tcp port are the same. Tried firewall on and off. AVG antivirus on and off. Unplugged printer, router, usb, restarted laptop. Nothing has solved the problem.
I can see that the printer has an ip address. My router has an ip address and my laptop has an ip address. Should they all be different? I am using the ip address from the printer to set up the wireless printing when asked to enter the address.
This has been the most frustrating process I have ever delt with. It should not be this difficult to set up. Please help.
Thank you in advance for a quick solution.

Shurlee, I want you to do is re-run the wireless setup wizard on your printer. Then uninstall it, and reinstall it again using the software I am going to link you to below. From what you describe it sounds like either an installation issue or an issue with your network. If this helps feel free to mark my post by hitting the star below my name which gives me a kudos - kinda like a job well done on here.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Download these files and install them. By the way these are for the N911a, but if you have the 8600 Plus or Premium you will need different drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4323659
Install that and let me know the result!
Have a great day!

Is Windows Server 2012 compatible with HP Officejet pro 8600 plus printers

Hello,
I am wondering whether HP officejet pro 8600 plus printers compatible with Windows server 2012 - I have the driver installed on the server and deployed - installation of the driver and all was successful but it won't print from the server or on a user's computer from the deployed printers list. No error message comes up, I just click print and nothing happens. If I install it individually on the user computers - it seems to print as a 'network printer' but won't print from the server, and if it can not print from the server then it can not print from the deployed printers list. I was looking up on driver compatibility list online earlier and could not find Windows Server 2012 mentioned on the list - only server 2008 and below.
Essentially what I am trying to find out is whether this officejet pro 8600 plus printer is compatible with our server.
Many thanks,
Michael Peters

Hello Michael, and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial issue. You can do this at the HP Commercial Forums.
I hope this helps!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

OfficeJet Pro 8600 N911g cannot complete s/w installation on laptop running XP

Initially, successfully installed the 8600 s/w on a Dell D810 laptop running XP which is linked both via Ethernet and wirelessly to the same LAN as the printer. The printer is wirelessly linked to a port on a WAP device connected to the LAN/router. After setting up the router with DNS 8.8.8.8 and 8.8.4.4 addresses, successfully set-up e-Print function thru Verizon high speed internet connection. This confirms that the my LAN and Internet can see the printer connection through the WAP. Guess I should have left well enough alone, but I decided to also install the printer on my desktop, a Dell XPS desktop (also running on XP) that is linked thru a wired Ethernet connection to the same LAN.
The XPS s/w install was flawless and I can print from the desktop and HP e-print functions continue to work on the 8600, but I can no longer print from the laptop. As I mentioned, the s/w did load successfully on the laptop when I initially installed the printer. Following a suggestion on HP's website, I uninstalled the HP 3800 s/w in an attempt to reinstall the printer on the laptop. However, I have not been able to successfully reload the s/w on the laptop, despite numerous attempts.. The program can find the printer on the LAN, it always comes up with the same result: "The printer was unable to be installed over the network". I confirmed that there is no firewall or security setting blocking the s/w load.
As part of my problem resolution, I've also followed the procedures contained in HP Troubleshooting Your Wireless Connection but still cannot complete the installation process on the laptop. In my latest attempt to resolve the problem, I marked the 8600 as shared on the XPS desktop system, as suggested in another post, but suspect that would only affect USB-connected printers, not those that are wirelessly connected.
When I downloaded the HP Hardware Diagnostic Utility (HPHDU), it also was able to find the printer on the LAN but displayed a message: "We're sorry but the OfficeJet Pro 8600 N911g in not supported by this utility".
Can anyone offer a suggestion as to why the 8600 install worked successfully when initially loaded on my laptop but I cannot reload it? That could provide a clue as to what is blocking the reinstallation on the laptop. As I said, the desktop s/w loaded successfully and I can access the 8600's functions from there. Each of the HP utilities I downloaded from HP and have run on the laptop can find the 8600, but none can complete the s/w load so that I can use the printer from the laptop.
The LAN also has an Ethernet link to a HP OfficeJet 7310 that can be accessed from any PC on my network, so I reluctant to entirely remove all HP software so I can at least have one printer operational. I feel like I am on the bleeding edge of technology so any help is appreciated!
Thanks.

Hi,
Thank you for posting,
I see that you have issues with reinstalling the Officejet pro 8600 drivers on your DELL Laptop.
In order to resolve the issue, please follow the steps given below:
1. Please uninstall the printer drivers by going to Add or Remove programs in control panel. Then click on start and click on Run. In the run window, please type Taskmgr.exe and click on OK. In the task manager window, please click on the Process tab and check if there are any HP Processes running. If there are any HP Processes running, please select the process and click on end process.
2. Then click on Star and click on printers and faxes. Then the printers and faxes window, please click on File in the menu bar and then click on Server Properties. In the server properties window, please click on the Drivers tab and check if the HP Deskjet drivers are included. If you find any, please select the drivers and click on remove and then click on apply and click on OK.
3. Then go to C:\ProgramFiles\HP and delete the folder with the name of the name of the printer.
4. Then go to C:\Program Data\ and delete the folder with the name of the name of the printer.
5. Then go to C:\Windows\System32
And delete the HP DLL files related to the printer.
6. Then go to C:\Windows
And rename the twain_32 folder to twain_32_old.
7. Then click on start and click on Run. In the run window type %temp% and press enter. In the Temp folder delete all the files.
8. Delete HP Printer Software entries in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the Registry Editor window go to
HKEY_CLASSES_ROOT\Installer\Products and then click on each folder and check if that entry belongs to HP. If you find any entry related to HP, please delete it.
9. Then go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
and then click on each folder and check if that entry belongs to HP Printer. If you find any entry related to HP printer, please delete it.
10. Then go to C:\Documents and Settings\All Users\Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
11. Then go to C:\Documents and Settings\User name of the computer\AppData\ Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
12. Assigning the permissions in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the registry editor window, please right click on HKEY_CLASSES_ROOT and click on permissions.
c. In the Permissions window, please select each user and assign full permissions.
d. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
e. Then right click on HKEY_CURRENT_USER and click on permissions.
f. In the Permissions window, please select each user and assign full permissions.
g. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
h. Right click on HKEY_LOCAL_MACHINE and click on permissions.
i. In the Permissions window, please select each user and assign full permissions.
j. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
k. Right click on HKEY_USERS and click on permissions.
l. In the Permissions window, please select each user and assign full permissions.
m. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
n. Then right click on HKEY_CURRENT_CONFIG and click on permissions.
o. In the Permissions window, please select each user and assign full permissions.
p. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
q. Close the Registry editor.
13. Then Click on start and click on run. In the run window type MSCONFIG and press enter. In the system configuration Window, please click on the Startup Tab and then click on Disable All and then click on Apply.
14. Then click on the Services tab and then check the box “Hide all Microsoft services” and then click on Disable all and then click on Apply and then click on OK.
15. Please restart the computer. Then click on Start and click on run. In the run window type Services.msc and Press enter.
16. In the services window, please right click on each service mentioned below and click on restart.
a. Windows Image Acquisition
b. Shell Hardware Detection
c. Remote procedure call (RPC)
17. After restarting the above services download the drivers from hp.com and start the installation.
Once the installation is completed, please try to scan and check.
Please follow the steps given above and that should resolve the issue.
If the issue still persists, please follow the steps given below:
1. Click on Start and click on Run. In the run window, please type services.msc and click on OK.
2. In the services window, please right click on the “Windows Image Acquisition Service and then click on Properties.
3. In the Properties window, please click on Dependencies window and check the dependencies.
It should be “Remote Procedure Call” and “Shell Hardware Detection”. If you find anything else, then you will have to change the dependencies of the services.
4. Close the Properties window and then make sure the Remote Procedure Call service and the Shell Hardware Detection services are Started. If any of these services are not started, please restart these services and then restart the Windows Image Acquisition service.
5. Please close the services window and then click on start and click on run. In the run window type regsvr32 shimgvw.dll and press enter.
6. You will see a Popup window on the screen, click on OK and close the window and then try to start the Windows Image Acquisition service.
If the Dependencies of the Windows Image Acquisition service is different from the one mentioned above, then please follow the steps given below to change the dependencies:
a. Click on Start and click on run. in the Run window type Regedit and click on OK.
b. In the Registry window, please go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc
c. In the right hand side of the Registry editor window, please right click on DependOnService and click on Modify.
d. Then in the Value data filed enter
RpcSs and press enter and then type
ShellHWDetection
e. Then click on OK.
f. Then go to services and try to restart the Windows Image Acquisition service.
Afetr restarting the Windows Image Auquisition service, please try to reinstall the printer drivers.
Please follow the steps given above and that should resolve the issue.
Thank you.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Windows Server 2012 Standard - HP OfficeJet Pro 8600 Plus printer not working after promoting to Domain Controller / AD Services

An associate and myself installed the built-in drivers for the HP OfficeJet Pro 8600 Plus multi-function (network) printer on a Windows Server 2012 Standard server installation and everything worked fine whenever I want to print anything directly from the
Windows Server machine (there's a reason for this, so please understand that ;) ).
We were able to print without any problems from the Windows Server 2012 machine, using the drivers from Microsoft. Mainly, because HP has not listed any specific support for Windows Server 2012, only Windows Server 2008 R2, however, the drivers that
came with Windows 2012 seem to work very well.
PROBLEM: I later had to promote the Windows Server 2012 to a Domain Controller, and created the Active Directory configurations, even enabled the Print Services. After doing all of that, the HP printer will not print anything. It's like all print
requests directly from the Windows Server go to Nil.
Has anyone encountered a problem like this before? The only thing I can think of is that after perhaps something affected printing directly once we promoted the server to being a DC, and added other features / roles. I even tried installing the
HP drivers for Windows Server 2008 R2, and the results are still the same...nothing prints. Trust me, the printer is set as the Default Printer and even when choosing to print, we make sure the HP OfficeJet Pro is selected, and is on, as other Windows
Client PC's can print to it directly.
Does anyone have any suggestions we could try? Thanks in advance.

While it is quite a while since this was posted - I can concur a similar issue exists.
We have spent the better part of a day trying to work out why other HP printers work fine but our 8620 prints are not printing and going to Nil. The print server is hosted on a shared DC. Comparing to the initial posters details, for some reason
it seems to be most commonly related to the OfficeJet Pro 8600/8610/8620/8630 series printers.
I ended up doing a print server migration from the domain controller to stand alone host and all printers now work from a single server rather than a mix. Domain controller OSes varied from 2008, 2012, 2012 R2 (tested with multiple) and only after
all of those failed then tried a stand alone server os machine as a last resort which worked fine. Printing directly from Win 7 / 8 /8.1 clients to the IP always worked.

Hp Officejet Pro 8600 on Windows 8.1 driver not installed

Using Windows 8.1 and HP Officejet pro 8600. The printer is installed on a wireless network. But on Device Manager, it says "driver not installed". Most printing tasks are successful, but for some I need to have the driver installed on the computer. I have tried troubleshooting, but am unsuccessful. I would appreciate help. Thanks

Hi emax,
Print a configuration page to get the printer's IP address. Printing a Network Configuration Page.
If you have a valid IP address for the printer then try and access the Embedded Web Server for the printer.
Type the IP address into your web browser's address bar. (Internet Explorer)
If it loads the printer's network page then the printer is on the network.
Power cycle the router, computer and printer.
Try printing again.
If the issue persists, add a new device if the IP address is valid.
Right-click the Start button () or the lower left corner of the screen, and then click Search.
In the Search box, type HP, and then click the icon for your printer. The printer software opens.
Click Utilities, and then click Printer Setup & Software Selection.
Click Connect a new printer.
Test the printer over the wireless network.
Please provide the following information so I can assist you better.
What is the printer's first 3 sets of numbers for the IPV4 address?
Could you access the printer's EWS?
Were you able to add a new device?
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Hp officejet pro 8600 scan to windows 8 computer

can anyone out there assist, attempting to get my hp officejet pro 8600 to scan to my windows 8 computer?

Ron,
I am having a similar problem.
My printer is on the network, I've installed all the software (full feature), but I can't seem to find where you guys put access to the 'control pannel' where I can print, scan, etc... directly from my laptop.
It popped up after installation of the software, but when I closed it I expected to have a desktop icon, or sys tray access. I can't find a way to open up that control pannel again. I have the all in onwe deskjet pro 8600.
Help? Thanks,
H

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
I already tried closing down everything and unplugging the router, then plugging the router and turning everything on again but it didn't help.

Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8600 is not recognised on the network

HP Officejet Pro 8600 Printer runs on home network (wired) through PC with Windows Vista Business , Service Pack 2. I have printed off HP Configuration Page and the WINS status shows Primary (and Secondary) Server Addresses as 0.0.0.0
Printer is visible on the network with an IP Address of 192.168.0.10 so I guess the question is how do I change the Primary Server Address on the printer itself? Or is there something else I should be doing?
I have another printer (Photosmart 2610) on the network which works fine. I have swapped cables over between both printers and the Photosmart 2610 works with fine; Officejet 8600 does not work at all.
I have run HP Diagnostic Utility - it finds Photosmart 2610 but not Officejet 8600.
I'd appreciate any help going ...

Do you have a wireless router? Have you tried just setting it up wirelessly?
I work for HP.
If the advice given resolved the situation, please mark it as a solution and Kudos so that it may be located easily by others with the same problem. Thank you. .....

HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

Hi
We have an HP Officejet Pro 8600 Plus (purchase here in UK approx 9-12 months ago) which has sort of worked OK wirelessly but finance industry compliance requirements now require me to connect to it by normal ethernet cable.
When I disable wireless and plug in a (tested and working) ethernet cable it does nothing. I have done a factory reset (via the screen menu) to remove any previous settings. Turned off, turned on, still nothing.
I have restored Network defaults also using the menu command within settings - network; no difference.
In Network - wired summary the screen says:
IP: Not applicable
MAC: xxxxxxxxxxx (not for sharing here)
Hostname: xxxxxxxxx (not for sharing here)
Wireless Direct: Off
I have tried it with IP settings turned to Automatic (DHCP) - no joy.
I have tried it with IP settings turned to Manual(Static) - when i then type in the static IP address that is within the router range (but outside the DHCP reserved range) as soon as I press Done, the settings are lost i.e. 192.168.0.102 - push 'Done' and the IP goes back to 000.000.000.000
The same when entering the default gateway and subnet masks.
I have restored to defaults several times, tried manual and DHCP several times, no joy.
Please let me have some serious suggestions at the earliest opportunity. Just to reiterate I have tested the network connection and cables with other ethernet equipment and they are working. My questions include:
1. Anyone know how to make this printer actually store the manually entered IP addresses etc?
2. What am I missing about the wired setup?
3. Is this a known issue? Is it an issue with the hardware ethernet socket or something?
4. Also in this forum there are references to a Hard Factory reset that is apparently different to the menu 'Reset to Factory Defaults' but links to an article about it just give a 404 error, not found. [Does HP actually have two different levels of Factory Default and if so, God knows why! Does anyone know a working link to this information please?

Hello Qw8, welcome to the forums!
I read your post about not being able to successfully install your Officejet 8600 Plus to your wired network. I will do my best to find suggestions for you to try. I would first like to know which Operating System you are installing the printer on to help me with my research.
If you haven't already, run the installation (HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers) with your security and firewalls disabled to see if the proper connection can be made.
I do see you ask about other resets and there are others however, at this stage they may not be needed. If they are, I can send you a private message at that time with that information.
Please let me know your OS and we will go from there!
Have a wonderful weekend
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8600 - Printer is on Network but not Discoverable with Typical Discovery Method

Hi all.
I need help! I have fought with this printer (HP Officejet Pro 8600) for about an hour. The error message I get says that the printer is on my network but is not discoverable using the typical network discovery method. I can set it up using the IP address (and will), but we frequently reset the router, and I don't want to deal with the printer everytime I do this. I figured it was something with the Windows firewall. I temporarily disabled it and tried again - nothing different. I am also running AVG free edition, but it does not have a firewall. Any help is appreciated! Forgot to add... I'm running Windows 7.

Hi Kelly,
The printer should be able to reconnect to the router by itself after the router is reset. Why do you have to reset the router? It might be part of the issue with the printer.
There are multiple ways for the software to discover the printer. There could be a setting in the router or even software services in the computer that are causing the normal methods to not work.
After you reset the router, does the printer not reconnect? The blue wireless light would continually blink if the printer cannot reconnect to the router after the reset.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

Windows 7 / HP OfficeJet Pro 8600: Unsuccessful Network Installation

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