Windows 7 in OS printer driver for Deskjet 6840 not printing properly

The Windows 7 (32 bit) in OS print driver for the Deskjet 6840 produces print in "Normal" mode that is blurred (not properly registered left to right and slightly vertically). When printing in "Draft" mode it is apparent that the driver is not setting the left and right margins correctly, so that each line is alternately shifted left or right on the page. If I switch to a 500C driver, the printer works fine (but of course high res images do not print properly). This is occuring on two wired network computers, both running clean installs of Windows 7 professional with all current updates including Service Pack 1. Microsoft says, "It's a HP printer, it's their problem". I'm just looking for an answer. Anyone have experience with this?

Hello Bhl3302,
Thanks for posting at NI forums! I think you should follow RavensFan advice on contacting the vendor for information on the driver’s support, or if you have a readme file, you could check on that. Also, are the Windows XP and Windows sharing the same architecture (32 or 64 bits)? Maybe the driver is not compatible with one of them, in case it changed. I did a quick search on the error message you're getting, and I found this forum in which they give some steps you could follow regarding the INF file. For instance, in one of the comments, they say they had a similar issue with another device and they found some work arounds.
Best Regards,
Alina M

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