Windows 7 Intermittant LAN Disconnect

I have about 20 Windows 7 laptops in a section of our office building. About half of these laptops experience random disconnects about once a week that last for about 5 minutes. During this time:
The laptop can ping its loopback address
The laptop can ping its ip address
The laptop can not ping its gatway address
After a few minutes is can hit its gateway again. The interesting thing is these laptops are on the same vlan but dont experience disconnects at the same time. There are also no errors recorded on the switch to indicate that the issue is on that
side. The cabling has recently been punched down to a new patch panel and has been re-certification to boot. What can I look at on the windows 7 side that could possilbly cause the random disconnect symtom?
Thank You in advance for any assistance.

Hi,
First, please check the following event log log before you try any suggestions.
In Event Viewer, click Applications and Service Logs, and then open Microsoft, 3.Click Windows, open Wired-AutoConfig, and then click Operational. 4.In the details pane, click the event to display the logged information.
Please update the motherboard (chipset) driver to see if the issue can be resolved. Also, bypass the router to check the result. If the issue persists, go into Safe Mode with Networking (Restart computer, press the F8 key when the boot menu pops up, select
[Safe Mode with Networking], and boot up) and check if the issue still occurs.
I also suggest you try the following steps.
1. Update the router’s firmware.
2. Temporarily turn off firewall and 3rd party antivirus on the machine.
In addition, run the Troubleshooting tool by going to Control Panel -> Troubleshooting -> Connect to the Internet.
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support

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hi jerrybong,
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I've attached some log files in case someone is particularly keen eyed at spotting issues (all data is anonymized)
6
Oct 30 2013
10:19:31
172.16.12.17
58124
10.5.128.21
8080
Built inbound TCP connection 123678229 for outside:172.16.12.17/58124 (172.16.12.17/58124)(LOCAL\jpk789) to inside:10.5.128.21/8080 (10.5.128.21/8080)
6
Oct 30 2013
10:19:31
172.16.12.17
58122
10.5.140.210
443
Teardown TCP connection 123678214 for outside:172.16.12.17/58122(LOCAL\jpk789) to inside:10.5.140.210/443 duration 0:00:00 bytes 11971 TCP Reset-O
6
Oct 30 2013
10:19:31
172.16.12.17
51368
10.5.141.155
53
Teardown UDP connection 123678191 for outside:172.16.12.17/51368(LOCAL\jpk789) to inside:10.5.141.155/53 duration 0:00:00 bytes 110
6
Oct 30 2013
10:19:31
172.16.12.17
58123
10.5.12.182
88
Built inbound TCP connection 123678217 for outside:172.16.12.17/58123 (172.16.12.17/58123)(LOCAL\jpk789) to inside:10.5.12.182/88 (10.5.12.182/88)
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Oct 30 2013
10:19:31
172.16.12.17
62455
10.5.141.155
53
Teardown UDP connection 123678189 for outside:172.16.12.17/62455(LOCAL\jpk789) to inside:10.5.141.155/53 duration 0:00:00 bytes 430
6
Oct 30 2013
10:19:31
172.16.12.17
58122
10.5.140.210
443
Built inbound TCP connection 123678214 for outside:172.16.12.17/58122 (172.16.12.17/58122)(LOCAL\jpk789) to inside:10.5.140.210/443 (10.5.140.210/443)
6
Oct 30 2013
10:19:31
172.16.12.17
56197
10.5.141.155
53
Built inbound UDP connection 123678212 for outside:172.16.12.17/56197 (172.16.12.17/56197)(LOCAL\jpk789) to inside:10.5.141.155/53 (10.5.141.155/53)
6
Oct 30 2013
10:19:31
172.16.12.17
58121
10.5.12.179
389
Built inbound TCP connection 123678196 for outside:172.16.12.17/58121 (172.16.12.17/58121)(LOCAL\jpk789) to inside:10.5.12.179/389 (10.5.12.179/389)
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Oct 30 2013
10:19:31
172.16.12.17
58120
10.5.12.199
80
Built inbound TCP connection 123678195 for outside:172.16.12.17/58120 (172.16.12.17/58120)(LOCAL\jpk789) to inside:10.5.12.199/80 (10.5.12.199/80)
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172.16.12.17
62458
10.5.12.182
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Oct 30 2013
10:19:31
172.16.12.17
62455
10.5.141.155
53
Built inbound UDP connection 123678189 for outside:172.16.12.17/62455 (172.16.12.17/62455)(LOCAL\jpk789) to inside:10.5.141.155/53 (10.5.141.155/53)
6
Oct 30 2013
10:19:30
IPSEC: An inbound remote access SA (SPI= 0x67ED9B28) between 80.21.182.245 and 75.12.34.56 (user= jpk789) has been created.
6
Oct 30 2013
10:19:30
IPSEC: An outbound remote access SA (SPI= 0x9C00507E) between 80.21.182.245 and 75.12.34.56 (user= jpk789) has been created.
6
Oct 30 2013
10:19:30
Group User IP <75.12.34.56> AnyConnect session resumed connection from IP <75.12.34.56>.
5
Oct 30 2013
10:19:30
Local:80.21.182.245:4500 Remote:75.12.34.56:62457 Username:jpk789 SA UP. Reason: New Connection Established
4
Oct 30 2013
10:19:30
Local:80.21.182.245:4500 Remote:75.12.34.56:62457 Username:jpk789 Warning Configuration Payload request for attribute 0x7041 could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:19:30
Local:80.21.182.245:4500 Remote:75.12.34.56:62457 Username:jpk789 Warning Configuration Payload request for attribute 0x7040 could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:19:30
Local:80.21.182.245:4500 Remote:75.12.34.56:62457 Username:jpk789 Warning Configuration Payload request for attribute 0x703f could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:19:30
Local:80.21.182.245:4500 Remote:75.12.34.56:62457 Username:jpk789 Warning Configuration Payload request for attribute 0x703e could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:19:30
Local:80.21.182.245:4500 Remote:75.12.34.56:62457 Username:jpk789 Warning Configuration Payload request for attribute 0x703d could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:19:30
Local:80.21.182.245:4500 Remote:75.12.34.56:62457 Username:jpk789 Warning Configuration Payload request for attribute 0x703c could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:19:30
Local:80.21.182.245:4500 Remote:75.12.34.56:62457 Username:jpk789 Warning Configuration Payload request for attribute 0x703b could not be processed. Error: Unknown/Unsupported Attribute
6
Oct 30 2013
10:19:18
172.16.12.17
64287
10.5.12.182
445
Teardown TCP connection 123673186 for outside:172.16.12.17/64287(LOCAL\jpk789) to inside:10.5.12.182/445 duration 0:02:01 bytes 14605 Tunnel has been torn down
6
Oct 30 2013
10:19:17
172.16.12.17
64278
10.5.141.144
445
Teardown TCP connection 123672510 for outside:172.16.12.17/64278(LOCAL\jpk789) to inside:10.5.141.144/445 duration 0:02:15 bytes 9237 Tunnel has been torn down
6
Oct 30 2013
10:19:14
172.16.12.17
64273
10.5.140.231
445
Teardown TCP connection 123672368 for outside:172.16.12.17/64273(LOCAL\jpk789) to inside:10.5.140.231/445 duration 0:02:16 bytes 7297 Tunnel has been torn down
6
Oct 30 2013
10:19:04
172.16.12.17
54449
10.5.141.155
389
Teardown UDP connection 123672541 for outside:172.16.12.17/54449(LOCAL\jpk789) to inside:10.5.141.155/389 duration 0:02:01 bytes 366
6
Oct 30 2013
10:19:04
172.16.12.17
137
10.5.141.155
137
Teardown UDP connection 123672421 for outside:172.16.12.17/137(LOCAL\jpk789) to inside:10.5.141.155/137 duration 0:02:04 bytes 486
6
Oct 30 2013
10:19:00
172.16.12.17
138
10.5.141.155
138
Teardown UDP connection 123672424 for outside:172.16.12.17/138(LOCAL\jpk789) to inside:10.5.141.155/138 duration 0:02:01 bytes 177
6
Oct 30 2013
10:18:58
172.16.12.17
63666
10.5.141.155
389
Teardown UDP connection 123672316 for outside:172.16.12.17/63666(LOCAL\jpk789) to inside:10.5.141.155/389 duration 0:02:01 bytes 366
6
Oct 30 2013
10:18:58
172.16.12.17
53105
10.5.141.155
389
Teardown UDP connection 123672300 for outside:172.16.12.17/53105(LOCAL\jpk789) to inside:10.5.141.155/389 duration 0:02:01 bytes 366
6
Oct 30 2013
10:18:47
172.16.12.17
61715
10.5.12.182
389
Teardown UDP connection 123671945 for outside:172.16.12.17/61715(LOCAL\jpk789) to inside:10.5.12.182/389 duration 0:02:01 bytes 312
6
Oct 30 2013
10:18:43
172.16.12.17
54262
10.5.12.179
389
Teardown UDP connection 123671801 for outside:172.16.12.17/54262(LOCAL\jpk789) to inside:10.5.12.179/389 duration 0:02:01 bytes 355
6
Oct 30 2013
10:18:42
172.16.12.17
57911
10.5.141.156
389
Teardown UDP connection 123671777 for outside:172.16.12.17/57911(LOCAL\jpk789) to inside:10.5.141.156/389 duration 0:02:01 bytes 365
6
Oct 30 2013
10:18:40
172.16.12.17
123
10.5.12.182
123
Teardown UDP connection 123671670 for outside:172.16.12.17/123(LOCAL\jpk789) to inside:10.5.12.182/123 duration 0:02:01 bytes 136
6
Oct 30 2013
10:18:40
172.16.12.17
58107
10.5.12.179
389
Teardown UDP connection 123671639 for outside:172.16.12.17/58107(LOCAL\jpk789) to inside:10.5.12.179/389 duration 0:02:01 bytes 356
6
Oct 30 2013
10:18:40
172.16.12.17
58825
10.5.12.179
389
Teardown UDP connection 123671633 for outside:172.16.12.17/58825(LOCAL\jpk789) to inside:10.5.12.179/389 duration 0:02:02 bytes 355
6
Oct 30 2013
10:18:39
172.16.12.17
60424
10.5.141.156
389
Teardown UDP connection 123671611 for outside:172.16.12.17/60424(LOCAL\jpk789) to inside:10.5.141.156/389 duration 0:02:01 bytes 365
6
Oct 30 2013
10:18:38
172.16.12.17
56635
10.5.141.156
389
Teardown UDP connection 123671566 for outside:172.16.12.17/56635(LOCAL\jpk789) to inside:10.5.141.156/389 duration 0:02:01 bytes 365
6
Oct 30 2013
10:18:38
172.16.12.17
61204
10.5.12.179
389
Teardown UDP connection 123671558 for outside:172.16.12.17/61204(LOCAL\jpk789) to inside:10.5.12.179/389 duration 0:02:01 bytes 355
6
Oct 30 2013
10:18:38
172.16.12.17
50615
10.5.12.179
389
Teardown UDP connection 123671545 for outside:172.16.12.17/50615(LOCAL\jpk789) to inside:10.5.12.179/389 duration 0:02:01 bytes 355
6
Oct 30 2013
10:18:38
172.16.12.17
57940
10.5.141.154
389
Teardown UDP connection 123671537 for outside:172.16.12.17/57940(LOCAL\jpk789) to inside:10.5.141.154/389 duration 0:02:02 bytes 313
6
Oct 30 2013
10:18:38
172.16.12.17
57939
10.5.141.156
389
Teardown UDP connection 123671536 for outside:172.16.12.17/57939(LOCAL\jpk789) to inside:10.5.141.156/389 duration 0:02:02 bytes 366
6
Oct 30 2013
10:18:38
172.16.12.17
64495
10.5.12.182
389
Teardown UDP connection 123671532 for outside:172.16.12.17/64495(LOCAL\jpk789) to inside:10.5.12.182/389 duration 0:02:02 bytes 356
6
Oct 30 2013
10:18:37
172.16.12.17
62965
10.5.12.182
389
Teardown UDP connection 123671521 for outside:172.16.12.17/62965(LOCAL\jpk789) to inside:10.5.12.182/389 duration 0:02:01 bytes 356
6
Oct 30 2013
10:18:37
172.16.12.17
54994
10.5.12.179
389
Teardown UDP connection 123671514 for outside:172.16.12.17/54994(LOCAL\jpk789) to inside:10.5.12.179/389 duration 0:02:01 bytes 356
6
Oct 30 2013
10:18:37
172.16.12.17
54993
10.5.12.179
389
Teardown UDP connection 123671513 for outside:172.16.12.17/54993(LOCAL\jpk789) to inside:10.5.12.179/389 duration 0:02:01 bytes 356
6
Oct 30 2013
10:18:37
172.16.12.17
63390
10.34.140.104
389
Teardown UDP connection 123671483 for outside:172.16.12.17/63390(LOCAL\jpk789) to inside:10.34.140.104/389 duration 0:02:01 bytes 385
6
Oct 30 2013
10:18:37
172.16.12.17
63389
10.33.140.104
389
Teardown UDP connection 123671482 for outside:172.16.12.17/63389(LOCAL\jpk789) to inside:10.33.140.104/389 duration 0:02:01 bytes 384
6
Oct 30 2013
10:18:10
IPSEC: An inbound remote access SA (SPI= 0x5650EE30) between 75.12.34.56 and 80.21.182.245 (user= jpk789) has been deleted.
6
Oct 30 2013
10:18:10
IPSEC: An outbound remote access SA (SPI= 0x42DBDD66) between 80.21.182.245 and 75.12.34.56 (user= jpk789) has been deleted.
6
Oct 30 2013
10:18:10
Group User IP <75.12.34.56> AnyConnect session lost connection. Waiting to resume.
5
Oct 30 2013
10:18:10
Local:80.21.182.245:4500 Remote:75.12.34.56:57103 Username:jpk789 SA DOWN. Reason: peer lost
6
Oct 30 2013
10:17:42
172.16.12.17
64250
10.5.141.186
445
Teardown TCP connection 123671908 for outside:172.16.12.17/64250(LOCAL\jpk789) to inside:10.5.141.186/445 duration 0:00:57 bytes 454851 TCP Reset-I
6
Oct 30 2013
10:17:20
172.16.12.17
137
172.16.13.255
137
Teardown UDP connection 123673268 for outside:172.16.12.17/137(LOCAL\jpk789) to outside:172.16.13.255/137 duration 0:00:00 bytes 0
6
Oct 30 2013
10:17:19
172.16.12.17
137
172.16.13.255
137
Teardown UDP connection 123673244 for outside:172.16.12.17/137(LOCAL\jpk789) to outside:172.16.13.255/137 duration 0:00:00 bytes 0
6
Oct 30 2013
10:17:18
172.16.12.17
137
172.16.13.255
137
Teardown UDP connection 123673218 for outside:172.16.12.17/137(LOCAL\jpk789) to outside:172.16.13.255/137 duration 0:00:00 bytes 0
6
Oct 30 2013
10:16:36
172.16.12.17
63060
10.5.141.155
53
Built inbound UDP connection 123671551 for outside:172.16.12.17/63060 (172.16.12.17/63060)(LOCAL\jpk789) to inside:10.5.141.155/53 (10.5.141.155/53)
6
Oct 30 2013
10:16:36
172.16.12.17
63010
10.5.12.182
88
Built inbound TCP connection 123671549 for outside:172.16.12.17/63010 (172.16.12.17/63010)(LOCAL\jpk789) to inside:10.5.12.182/88 (10.5.12.182/88)
6
Oct 30 2013
10:16:36
172.16.12.17
63009
10.5.12.182
88
Built inbound TCP connection 123671548 for outside:172.16.12.17/63009 (172.16.12.17/63009)(LOCAL\jpk789) to inside:10.5.12.182/88 (10.5.12.182/88)
6
Oct 30 2013
10:16:36
172.16.12.17
63008
10.5.141.156
389
Built inbound TCP connection 123671546 for outside:172.16.12.17/63008 (172.16.12.17/63008)(LOCAL\jpk789) to inside:10.5.141.156/389 (10.5.141.156/389)
6
Oct 30 2013
10:16:36
172.16.12.17
50615
10.5.12.179
389
Built inbound UDP connection 123671545 for outside:172.16.12.17/50615 (172.16.12.17/50615)(LOCAL\jpk789) to inside:10.5.12.179/389 (10.5.12.179/389)
6
Oct 30 2013
10:16:36
172.16.12.17
63007
10.5.12.182
88
Built inbound TCP connection 123671544 for outside:172.16.12.17/63007 (172.16.12.17/63007)(LOCAL\jpk789) to inside:10.5.12.182/88 (10.5.12.182/88)
6
Oct 30 2013
10:16:36
172.16.12.17
55425
10.5.141.155
53
Teardown UDP connection 123671487 for outside:172.16.12.17/55425(LOCAL\jpk789) to inside:10.5.141.155/53 duration 0:00:00 bytes 164
6
Oct 30 2013
10:16:36
172.16.12.17
50614
10.5.141.155
53
Built inbound UDP connection 123671543 for outside:172.16.12.17/50614 (172.16.12.17/50614)(LOCAL\jpk789) to inside:10.5.141.155/53 (10.5.141.155/53)
6
Oct 30 2013
10:16:35
172.16.12.17
56263
10.5.141.156
53
Built inbound UDP connection 123671461 for outside:172.16.12.17/56263 (172.16.12.17/56263)(LOCAL\jpk789) to inside:10.5.141.156/53 (10.5.141.156/53)
6
Oct 30 2013
10:16:35
172.16.12.17
60708
10.5.141.155
53
Built inbound UDP connection 123671460 for outside:172.16.12.17/60708 (172.16.12.17/60708)(LOCAL\jpk789) to inside:10.5.141.155/53 (10.5.141.155/53)
6
Oct 30 2013
10:16:35
172.16.12.17
56982
10.5.141.156
53
Built inbound UDP connection 123671459 for outside:172.16.12.17/56982 (172.16.12.17/56982)(LOCAL\jpk789) to inside:10.5.141.156/53 (10.5.141.156/53)
6
Oct 30 2013
10:16:35
172.16.12.17
64548
10.5.141.155
53
Built inbound UDP connection 123671458 for outside:172.16.12.17/64548 (172.16.12.17/64548)(LOCAL\jpk789) to inside:10.5.141.155/53 (10.5.141.155/53)
6
Oct 30 2013
10:16:35
172.16.12.17
60827
10.5.141.156
53
Built inbound UDP connection 123671457 for outside:172.16.12.17/60827 (172.16.12.17/60827)(LOCAL\jpk789) to inside:10.5.141.156/53 (10.5.141.156/53)
6
Oct 30 2013
10:16:35
172.16.12.17
64207
10.5.141.155
53
Built inbound UDP connection 123671453 for outside:172.16.12.17/64207 (172.16.12.17/64207)(LOCAL\jpk789) to inside:10.5.141.155/53 (10.5.141.155/53)
6
Oct 30 2013
10:16:35
172.16.12.17
137
172.16.13.255
137
Teardown UDP connection 123671443 for outside:172.16.12.17/137(LOCAL\jpk789) to outside:172.16.13.255/137 duration 0:00:00 bytes 0
6
Oct 30 2013
10:16:35
172.16.12.17
137
172.16.13.255
137
Teardown UDP connection 123671442 for outside:172.16.12.17/137(LOCAL\jpk789) to outside:172.16.13.255/137 duration 0:00:00 bytes 0
6
Oct 30 2013
10:16:35
172.16.12.17
137
172.16.13.255
137
Teardown UDP connection 123671441 for outside:172.16.12.17/137(LOCAL\jpk789) to outside:172.16.13.255/137 duration 0:00:00 bytes 0
6
Oct 30 2013
10:16:34
IPSEC: An inbound remote access SA (SPI= 0x5650EE30) between 80.21.182.245 and 75.12.34.56 (user= jpk789) has been created.
6
Oct 30 2013
10:16:34
IPSEC: An outbound remote access SA (SPI= 0x42DBDD66) between 80.21.182.245 and 75.12.34.56 (user= jpk789) has been created.
5
Oct 30 2013
10:16:34
Local:80.21.182.245:4500 Remote:75.12.34.56:57103 Username:jpk789 SA UP. Reason: New Connection Established
4
Oct 30 2013
10:16:34
Local:80.21.182.245:4500 Remote:75.12.34.56:57103 Username:jpk789 Warning Configuration Payload request for attribute 0x7041 could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:16:34
Local:80.21.182.245:4500 Remote:75.12.34.56:57103 Username:jpk789 Warning Configuration Payload request for attribute 0x7040 could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:16:34
Local:80.21.182.245:4500 Remote:75.12.34.56:57103 Username:jpk789 Warning Configuration Payload request for attribute 0x703f could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:16:34
Local:80.21.182.245:4500 Remote:75.12.34.56:57103 Username:jpk789 Warning Configuration Payload request for attribute 0x703e could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:16:34
Local:80.21.182.245:4500 Remote:75.12.34.56:57103 Username:jpk789 Warning Configuration Payload request for attribute 0x703d could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:16:34
Local:80.21.182.245:4500 Remote:75.12.34.56:57103 Username:jpk789 Warning Configuration Payload request for attribute 0x703c could not be processed. Error: Unknown/Unsupported Attribute
4
Oct 30 2013
10:16:34
Local:80.21.182.245:4500 Remote:75.12.34.56:57103 Username:jpk789 Warning Configuration Payload request for attribute 0x703b could not be processed. Error: Unknown/Unsupported Attribute
6
Oct 30 2013
10:16:34
Group User IP <75.12.34.56> AnyConnect parent session started.
6
Oct 30 2013
10:16:34
DAP: User jpk789, Addr 75.12.34.56, Connection AnyConnect: The following DAP records were selected for this connection: ContosoPolicy
6
Oct 30 2013
10:16:34
AAA transaction status ACCEPT : user = jpk789
6
Oct 30 2013
10:16:34
AAA retrieved default group policy (DfltGrpPolicy) for user = jpk789
6
Oct 30 2013
10:16:34
AAA retrieved user specific group policy (useGroup1s.Grp) for user = jpk789
6
Oct 30 2013
10:16:34
AAA group policy for user jpk789 is being set to useGroup1s.Grp;
6
Oct 30 2013
10:16:34
AAA user authentication Successful : server = 192.168.7.4 : user = jpk789

Windows 7 Intermittant LAN Disconnect

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