Windows 7 is not allowing me to install Apple Mobile Service Support with iTunes. Help?
I'm using a Windows 7 brand new computer. Im able to install iTunes correctly, but I have an iPhone and the Apple Mobile Device Service Support will not install. I need that software in order to sync my phone. So far I have extracted the files and tried to install the service separately, and it couldnt because my system "has not been modified". Please help! I need my phone synced ASAP!
Thanks for taking the time to respond and for doing it so quickly!!
Oh wait, that article is incorrect for what I need it for. I probably should've clarified. I still have the old computer, but I don't want to have to continue using it.
Similar Messages
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Problem installing Apple Mobile Device Support with iTunes 11.1
I am running Windows 8 and was running the previous version of iTunes along with support for my iPad2, iPhone4s and iPhone5. Everything was working perfectly.
Yesterday, I performed the OTA upgrade of ios7 on my iPhone5. When I connected the phone to my PC, iTunes said that I needed to upgrade to 11.1. So I did, except that it rolled back saying that it was unsuccessful and to try again. I then downloaded the standalong iTunes64 installer. The new version of iTunes installed, however the Mobile Device Support was not working. iTunes did not recognize the phone and Windows device manager showed a driver problem.
So, I then followed the instructions in http://support.apple.com/kb/HT1923 to uninstall all things Apple from my PC. I then rebooted/reinstalled. Same thing happened. I uninstalled everything a second time, and then went thru the registry searching for "apple" and "mobile device" and removed all references. This took a while. I rebooted and reinstalled once again. Same thing once more. I then extracted the files from the iTunes64 installation exe and attempted to install just the mobiledevicesupport.msi. It keeps rolling back with an unspecified error. The error code in the Windows event log is 1603.
I then unpacked the mobiledevicesupport.msi file, went to device manager and told it to find the driver, pointing it directly at the new driver files. No good, I get some "operation not supported" type message.
I am out of things to try. Any ideas would be appreciated. Thanks.So, all is done!
With the "Microsoft Windows Installer CleanUp utility installer file (msicuu2.exe)"
I could clean uninstall the "Apple Mobile Device Support".
Hope, this will help other people.
(o: andreas -
I'm not able to install apple mobile device support on my PC. Each time rollback of instalation
I am having the same problem and have tried everything I can find to get the problem corrected:
Uninstall/install
delected directories manually
device manager driver update
copying working directories from another machine
cleaned and optimized registry
Tried to install older version of AMDS
Tried older version of itunes - would not install because library incompatible
Appears this is a problem that has been around for years, why is it not isolated and corrected?
Does anyone have another solution I can try?
Thanks -
how to install apple mobile device support in other drives other than C drive, how to install apple mobile device support in other drives other than C drive
as my C drive is full ...Move some of the "crap" off the C drive. Programs only install to the default OS drive.
Or upgrade the computer to a larger hard drive. -
I have just installed the new version of itune (11.1) and it keeps coming up with this message. "itunes requires a newer version of apple mobile device support. Please uninstall both apple mobile device support and itunes and then reinstall itunes." I have done this step 3 times, while following the support steps on how to fully remove all itunes and related programs. I keep getting the same issue.
Also, my computer recognizes my phone but itunes wont. When I try to do a driver update according to the support page it keeps telling me that "The folder specified doesn't contain a compatible software driver for your device. If the folder contains a driver, make sure it is designed to work with windows x64- based systems." On the support page it also suggests trying an alternate folder (program files(x86)/common files/ apple/ mobile device software/ drivers) That doesn't work either.
I am getting extremely frustrated.... Can someone PLEASE help!!!!
I also just upgraded my phone from and iphone4 to an iphone 5c.many thanks. That's also useful to know.
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe, and select "Extract to iTunesSetup". WinRAR will expand the contents of the file into a folder called "iTunesSetup".
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does an iTunes install go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Can't install Apple Mobile Device Support on Windows 7 Home 64bit
Hello everybody,
I have a problem installing the Apple Mobile Device Support in my laptop wih Windows 7 Home Edition 64bit ..you can see it in the screenshoot:
Any idea?
Itunes it's ok, but I can sync my Iphone.
Thx
LucaHello everybody,
I have a problem installing the Apple Mobile Device Support in my laptop wih Windows 7 Home Edition 64bit ..you can see it in the screenshoot:
Any idea?
Itunes it's ok, but I can sync my Iphone.
Thx
Luca -
I tunes 11.1.04 Cannot Install Apple Mobile Device Support. Help!
After about three days of uninstalling and reinstalling everthing to do with Apple on my pc (Windows 8.1) starting with the MSVCR80.dll problem, I have arrived at a position in which Itunes will play music and contact the store, but it won't link to my Ipod, my Iphone or my Ipad, because Apple Mobile Device Support is not there.
In each of my many clean installs of 11.1.04, the installation of that one component rolled back. When I tried installing AMDS from 11.1.04 on its own, it rolled back. When I tried a clean install of 11.1.03 to see if that would help, AMDS again rolled back.
I have run scannow which identified some corrupt Windows files (no doubt wrecked somewhere in the course of the disaster) and then restorehealth, which fixed them. But AMDS still rolls back: "The installer encountered errors before Itunes could be configured. Errors occured during installation. Your system has not been modified."
I have wasted hours on this, I have exhausted every approach I can think of, and all the relevant sources of support I've been able to track. I would be very grateful for any advice anyone can offer.See also Troubleshooting issues with iTunes for Windows updates if you haven't already done so.
After uninstalling iTunes and the related components it is useful to physically delete any files that may remain in the specified locations before attempting to reinstall.
If that still doesn't work you could try downloading 7-Zip (free), or a free trial of WinRAR, and unpack the iTunesSetup.exe or iTunesSetup64.exe file into its components then try installing them individually in alphabetical order (don't try to install SetupAdmin.exe or iCloud.msi). AMDS might not install right now, but you may get a more useful error message as to why not, and you might be able to run iTunes even if you can't update your devices at this stage.
Make sure you download a fresh copy of the installer as it was updated some time after the initial release.
tt2 -
Apple mobile device support failling itunes install
how do i get the mobile device support to install because it make itunes failing because i went to show package contents on the itunes 9.2 dmg which i downloaded from the apple site and i clicked on apple mobile device support i get this
Jul 15 00:27:13 /System/Library/PrivateFrameworks/PackageKit.framework/Resources/shove[2796]: [source=file] failed _RelinkFile(/var/folders/zz/zzzivhrRnAmviuee+++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root/System/Library/PrivateFrameworks/DeviceLink.f ramework/Versions/A/_CodeSignature/CodeResources, /System/Library/PrivateFrameworks/DeviceLink.framework/Versions/A/_CodeSignatur e/CodeResources): Operation not permitted
Jul 15 00:27:13 installd[2789]: PackageKit: Install Failed: (null)\nError Domain=PKInstallErrorDomain Code=120 UserInfo=0x1001b3ab0 "An unexpected error occurred while moving files to the final destination." Underlying Error=(Error Domain=NSPOSIXErrorDomain Code=1 "The operation couldn’t be completed. Operation not permitted") {\n NSLocalizedDescription = "An unexpected error occurred while moving files to the final destination.";\n NSUnderlyingError = "Error Domain=NSPOSIXErrorDomain Code=1 \"The operation couldn\U2019t be completed. Operation not permitted\"";\n arguments = (\n "-f",\n "-s",\n "/var/folders/zz/zzzivhrRnAmviuee+++++++++/Cleanup At Startup/PKInstallSandbox-tmp/Root",\n "/"\n );\n}
Jul 15 00:27:14 Installer[2757]: Install failed: The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
Jul 15 00:27:14 Installer[2757]: Displaying 'Install Failed' UI.
Jul 15 00:27:14 Installer[2757]: 'Install Failed' UI displayed message:'The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.'.Do a Software Update from the System prefs panel. My new MBP would not recognize my iPod touch or iPhone. There was additional file that needed to be installed.
MJ -
Stop automatically installing Apple Mobile Device Support all the time
I don't have an iPhone. I'm not planning on getting an iPhone so basically the Apple Mobile Device Support software is a waste of memory and hard disk space. Yet every time I upgrade iTunes it get's installed and I have to go an uninstall it again. You think it would get the hint.
If you must install this as part of iTunes please make it an option. It takes a long time to install and remove and I'd rather it just not install in the first place.Yes, make this apple mobile device support an option when upgrading iTunes. This is a waste of memory and disk space for those of us who don't have an iPhone.
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need help syncing my iphone to itunes
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.) -
Unable to install Apple Mobile, during a fressh iTunes install to XP
A popup displays the message that its unable to install Apple MObile Device because lacking privilege.
I have read previous discussions about similiar problems, and tried all. I have positively cleaned all traces of itunes and related apps, and tried to install from scratch with the latest iTunes 11, same error occurs.
Suggestions are much appreciated.
Thanks in advance for spending some cycles on this.
-SteveI have tried that, it didn't work. My problem is verbatim the original post, all of it. I understand they are possibly two different issues, but if the OP had the exact same problem, maybe it's related. I have tried every troubleshooter found on here so far. It all works until the very end where it is says Apple Mobile Device USB Driver is not digitally signed and fails to load. I did a complete recover on my computer and started over at factory settings. Same problem. It was at factory settings when it worked the first time, so I even went back and did the first iTunes install as the version I had when I got my phone and tried starting from there. Same exact problem.
I've uninstalled and reinstalled the driver, I've done a manual install, I've make sure everything was started and restarted in the Services option. I've reinstalled all the files for Apple Mobile Services and rewrote the registry files for it all copied from a working computer. None of it works.
And I don't really care about the disc drive issue, just the other half. The registry walk through works to get the error to go away for the disc drive, but then it screws up the drive's driver and it won't work at all anyway. I don't mind clicking through that error each time and using a different program to burn. But I do need iTunes to sync my phone. -
i cant sync with my i-tunes anymore...!!! it comes up i tunes requires a newer version of Apple mobile device support. can anyone help
Hi Markynewman,
If you're unable to sync with iTunes any more and the error states you need a newer version of Apple Mobile Device Support, I would check out this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
The first section has you troubleshoot your device, which is always a good idea but you might be able to skip since the error mentions Apple Mobile Device Support as the culprit. The second section is for troubleshooting iTunes and Apple Mobile Device Support.
Cheers,
- Ari -
Itunes Package Installer not Installing Apple Mobile Device Support
Okay, so I have unistalled iTunes, removed everything on my computer that apple told me to, then reinstalled iTunes. But I still get the same message when i plug in my iTouch, "This ipod cannot be used because the required software is not installed." Then it tells me to uninstall and then reinstall itunes; well i have done that literally over 10 times. All to the same result: no mobile device support. I called the 1-800 number for apple and was on the phone for over 2 hours and to find out they couldn't help right at that time because they had to investigate because they could not figure out why iTunes wasn't installing right. Believe me I've done everything possible. And on top of all this, my iTouch is being read as a digital camera. Oh and when i ran a diagnostic on iTunes, this is what it told me.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Gateway GT5654
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.29.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number DD0D7292E04DBB3B
Current user is not an administrator.
The current local date and time is 2009-12-27 00:12:19.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: de7ecbd7d1509092f28adf45ed3e49d9
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 7J848J673QU
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
it said that it couldn't find an ipod but windows found it and it's clearly plugged in. If anyone could help me, it'd be greatly appreciated.Okay, so I have unistalled iTunes, removed everything on my computer that apple told me to, then reinstalled iTunes. But I still get the same message when i plug in my iTouch, "This ipod cannot be used because the required software is not installed." Then it tells me to uninstall and then reinstall itunes; well i have done that literally over 10 times. All to the same result: no mobile device support. I called the 1-800 number for apple and was on the phone for over 2 hours and to find out they couldn't help right at that time because they had to investigate because they could not figure out why iTunes wasn't installing right. Believe me I've done everything possible. And on top of all this, my iTouch is being read as a digital camera. Oh and when i ran a diagnostic on iTunes, this is what it told me.
Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
Gateway GT5654
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver 1.29.0.0
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number DD0D7292E04DBB3B
Current user is not an administrator.
The current local date and time is 2009-12-27 00:12:19.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 6150SE nForce 430
** External Plug-ins Information **
No external plug-ins installed.
Genius ID: de7ecbd7d1509092f28adf45ed3e49d9
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod nano (4th Generation) running firmware version 1.0.4
Serial Number: 7J848J673QU
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
it said that it couldn't find an ipod but windows found it and it's clearly plugged in. If anyone could help me, it'd be greatly appreciated. -
Cant install Apple mobile device support on windows 7 64bit
I am not able to install it on windows 7 64 bits because i bought a 5.1 version ipod touch now i have to upgrade itunes and all, i get this error please help i might be getting a refund
[IMG]http://i45.tinypic.com/9se2ko.png[/IMG]I recently was able to fix a similar error. It was very difficult to diagnose, but the symptom was this error or a similar one depending on what I was doing. I also found that windows updates were failing and had several applications giving me a similar error when I was trying to load them. After visiting numerous sites and trying multiple things I finally stumbled on how to fix it. I will attempt to explain it here.
First, try running the sfc command. If this works you can avoid some fairly tedious extra steps.
- From the Windows Start menu, open Accessories, right click on a command prompt and select Run as administrator.
- From the command prompt, Run the 'sfc /scannow' command.With any luck this will run several minutes. It will produce a fairly detailed report of what it finds and fixes in the Windows\Logs\CBS\CBS.log file. To view that file you may need to copy and paste. Much may not make must sense if you aren't to computer literate but it will fix a host of issues.
- In MY case, this command was failing with the following error: Windows Resource Protection could not perform the requested operation.
I looked into why I got that error and that led me to finding out I had a TrustedInstaller issue:
- Open the Start menu and type services and open the Services application.
- Look in the list of services for Windows Module Installer. In my case, this application was not there.
- Look in the Windows\Servicing folder. There should be a file called ‘TrustedInstaller’ but in all likelihood there is not.
- Open Start and search your system for TrustedInstaller. Mine was in
- Copy the TrustedInstaller to the Windows\Servicing folder.
Your first attempt will likely fail with ‘Access Denied’ even if you try to do this as administrator. This is because TrustedInstaller user ‘owns’ the Windows\Servicing window. In order to copy you will need to view the security properties on the Servicing folder and set the owner to your administrative user:
Right click on the Servicing folder select Properties. Select the Security Tab. Select Advanced.
Select Owner and set the user to an admin user on your machine.
You can then paste TrustedInstaller into the folder. IMPORTANT: after doing so, set the owner back to Trusted Installer:
http://www.vistax64.com/tutorials/159360-trustedinstaller-restore-owner.html
Once you’ve done this, reboot. Open Services again and you will see Windows Module Installer is now in the services list.
Open a command prompt using instructions above and again run ‘sfc /scannow’. It’ll take several minutes.
Once I did the above, I found that Windows updates now installed and all the applications that I had been trying to install (iTunes, Cyberlink PowerDirector, Visual Studion C++ 2008 Redistributable were some) now installed without issue.
I hope this helps someone as I tried all sorts of stuff before stumbling on this combo of things. -
When installing apple mobile device support it says verify you have sufficient privileges?
Trying to install this program without iTunes. And it gives me this over and over.
Me too. And if someone comes back on here with the same solution of "uninstall and re-install", please provide further advice after you have done that 3 times and the program still has the same problem in addition to the "failure to load the C runtime library" R6034 issue. I have removed itunes 3 times however I do not have permission to remove the program files/apple file and the uninstall doesn't remove it.
You're not alone buddy.
Frustrated.
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