Windows 7 - 'iTunes Has Stopped Working' Window Repeatedly Popping Up
Hi there, I've encountered a problem that I couldn't fix myself so I'm hoping someone can impart with some knowledge.
The dreaded 'iTunes has stopped working' window pops up constantly, and continues to reappear again and again. Even navigating to this forum, finding the right place to post and typing this very question is a pain as it has popped up about 7 times since I started typing it. If I leave my laptop alone for a few minutes, I come back and there's about 15 windows open saying the same thing. This is super annoying as I'm trying to get some work done, but any ounce of productivity I have is stifled by this. I am very close to headbutting the screen before I throw my laptop into oncoming traffic on the street below.
I've tried restarting the system, shutting it down and leaving it off for a bit, ending any iTunes-related processes in Task Manager but all have failed.
I'm using Windows 7 Home Premium 64-bit SP1
HP Pavilion G6
4GB RAM
Any help will be greatly appreciated, thanks.
Hi there 46Villan,
I understand that you are seeing an issue with iTunes for Windows and you are getting a recurring error message on your computer. I understand how this would be frustrating to you and would stifle productivity. In order to help you troubleshoot this issue, I suggest that you perform the steps found in the following article:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues - Apple Support
http://support.apple.com/en-us/HT203206
If the issue continues after attempting those steps, you may need to consider uninstalling then reinstalling iTunes and its related components completely:
Remove and Reinstall iTunes and other software components from Windows XP - Apple Support
http://support.apple.com/en-us/ht1925
Thanks for coming to the Apple Support Communities!
Cheers,
Braden
Similar Messages
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Itunes has stopped working Windows is checking for a solution ....
After I just upgrade my itunes and restart the computer I click on itunes and get a message itunes has stopped working Windows is checking for a solution to the problem….’ This is then followed by another message ‘a problem caused the programme to stop working correctly. Windows will close the program and notify you if a solution is available.’
I try to open in "safe mode" and getting the same message.
I am trying to figure out what to do about my son's itouch he has lost it/stolen at school. Feeling worried and would like to be able to get in my itunes account now.This is the simplest fix, if you're still having a problem with it. I had the same problem, am running Windows 8.1. Just be sure to reboot after you copy the dll (dynamic link library) file indicated.
Copy QTMovieWin.dll from: C:\Program Files (x86)\Common Files\Apple\Apple Application Support
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Hi, I have a problem with iTunes on my computer each time when try open iTunes appear a window " iTunes has stopped working... close a program " someone can help me how fix it.
See HT203206: iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues.
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2 -
Itunes "has stopped working" windows solution? HELP ME
this has beeng going on for about a week, one day i went to itunes and all of all sudden said itunes has stopped working. I have uninstalled itunes and quicktime, and reinstalled. I also searched the forums and did everything what everyone suggests. I located all the files removed them, did a virus check, spyware, adware. Installed itunes and then quick time separtely but still nothing. I just dont know what else to do. Do i have to whipe my whole hard drive and start from scratch. I dont care about my songs because they arent from itunes but just imported cds i just feel like somewhere there is a corrupt itunes file or what not. please someone help me, i dont like having my ipod work with windows media player?
HELP HELPOk, the person above had the right idea:
Basically you need to remove ALL traces of iTunes and quicktime before reinstalling. Since you have Vista, its a little bit of a pain in the butt.
1) Go to your control panel and open "Program and Files" or whatever it is
2) Uninstall iTunes but do not reboot the computer yet.
3) Uninstall Quicktime, and any other apple products (Software Update and Media Devices)
4) Reboot.
5) Open "My Computer" and then your main drive (typically C:), scroll down to "Program Files." Verify iTunes and Quicktime folders do not exist. If they still exist, delete them.
6) Go back to C: and highlight the "Windows" folder
7) Go to the folder "System 32", and delete the Quicktime information in there.
8) Next, go to "Windows/User" and highlight each individual user's AppDate folder. Delete any "Apple" folders (it should only be Quicktime and iTunes information).
9) Finally, go to your user "Music" and move all your music to another location. Delete the iTunes cache files, including artwork. Reboot. You do not "have" to reboot, but why not.
10) Reinstall iTunes and Quicktime.
Please note: If you have just installed Ace Mega Codecs, that may be causing a conflict. It may just be a coincidence that I installed this (twice) and iTunes went down (twice), but who knows.
I hope that fixed your problems! -
ITunes has stopped working (windows 7)
Problems when accessing iTunes store with error message iTunes has stopped working.
Problem signature is:
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.1.0.56
Application Timestamp: 4ce4a7b6
Fault Module Name: atiumdag.dll
Fault Module Version: 7.14.10.532
Fault Module Timestamp: 46eb3a74
Exception Code: c0000005
Exception Offset: 00078f50
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
Can you help?I've also been getting the "itunes not working" message since yesterday when I try to import a cd or music files from a folder. After that message, itunes closes.
That's a different issue, das.
First you need to check your precise version number. In iTunes, go "Help > About iTunes", and wait for the version number to scroll up from the bottom.
If it says *iTunes 10.1.0.54* , we need to update you to version 10.1.0.56 .
If you have 10.1.0.54 installed, 10.1.0.56 probably won't appear for you in Apple Software Update. So you'll need to download the 10.1.0.56 installer from the Apple Website, as per the following document:
[iTunes 10.1 for Windows: iTunes may stop working and need to quit while importing or syncing audio|http://support.apple.com/kb/TS3591] -
10.2.1 error "iTunes has stopped working" Windows 7 with audio CD
Hi! Hoping someone can help me with this one. Just upgraded to 10.2.1.
iTunes opens ok but if I put in an audio CD, I get the windows error "iTunes has stopped working." It checks for help and then it states "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." Then it closes.
Any ideas?
Thanks!Here it is:
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron 570
iTunes 10.2.1.1
QuickTime 7.6.9
FairPlay 1.11.16
Apple Application Support 1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.52.0.0
Bonjour 2.0.4.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0028A5A8034DDBA8
Current user is not an administrator.
The current local date and time is 2011-04-07 20:35:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
ATI Technologies Inc., ATI Radeon HD 4200
** External Plug-ins Information **
No external plug-ins installed.
iPodService 10.2.1.1 (x64) is currently running.
iTunesHelper 10.2.1.1 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
** CD/DVD Drive Tests **
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TSSTcorp DVD+-RW TS-H653H, Rev D400
Audio CD in drive.
Found 18 songs on CD, playing time 78:37 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:12:47
Track 3, start time 07:55:58
Track 4, start time 11:40:28
Track 5, start time 15:29:22
Track 6, start time 20:37:56
Track 7, start time 25:54:27
Track 8, start time 29:58:64
Track 9, start time 35:45:17
Track 10, start time 40:25:27
Track 11, start time 46:05:25
Track 12, start time 49:56:00
Track 13, start time 53:45:22
Track 14, start time 59:38:65
Track 15, start time 63:30:13
Track 16, start time 67:17:33
Track 17, start time 71:04:38
Track 18, start time 74:46:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32 40 48.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8. -
"Itunes has stopped working" Windows Vista
Hello, my itunes stopped working about a week ago, and I haven't had the time to research it until now.
Itunes hasnt been able to start since then and I am just getting "Itunes has stopped working"
I've tried reinstalling itunes and quicktime a few times but that hasn't worked either.
I've also tried to delete any itunes and quicktime files that i can but I am not too good with that either..
I am assuming there is something more to it that I can't figure out so I decided to try here.
Below is my problem report:
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.3.1.55
Application Timestamp: 4deec351
Fault Module Name: StackHash_065a
Fault Module Version: 6.0.6002.18327
Fault Module Timestamp: 4cb73436
Exception Code: c0000374
Exception Offset: 000b06fc
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 065a
Additional Information 2: 77ab9f9e35afc9382e21f27a490987aa
Additional Information 3: be10
Additional Information 4: 9aa3c78089368d7699200e3d77d007be
Any help is appreciated, Thank youI have the same problem. Itunes hangs and then can't be closed down. Only reboot helps.
Log Name: Application
Source: Application Hang
Date: 7/8/2011 4:04:42 PM
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: xxxxx
Description:
The program iTunes.exe version 10.3.1.55 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: f8c
Start Time: 01cc3d68487ac350
Termination Time: 60000
Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Report Id:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Hang" />
<EventID Qualifiers="0">1002</EventID>
<Level>2</Level>
<Task>101</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-07-08T21:04:42.000000000Z" />
<EventRecordID>62767</EventRecordID>
<Channel>Application</Channel>
<Computer>xxxxx</Computer>
<Security />
</System>
<EventData>
<Data>iTunes.exe</Data>
<Data>10.3.1.55</Data>
<Data>f8c</Data>
<Data>01cc3d68487ac350</Data>
<Data>60000</Data>
<Data>C:\Program Files (x86)\iTunes\iTunes.exe</Data>
<Data>
</Data>
<Binary>55006E006B006E006F0077006E0000000000</Binary>
</EventData>
</Event> -
Itunes has stopped working windows 7 QUICK FIX
I really don't know if this will help all issues, but it sure did the trick for mine. After reading multiple workarounds and fixes for this problem (itunes crashing upon trying to play video with the message 'itunes has stopped working' - same issue with quicktime), I thought to myself, "there's GOT to be an easier way." And, in my case, there was. I went to the control panel, selected the uninstall a program feature, but instead of uninstalling, i selected itunes and clicked the 'repair' button. I did the same for quicktime. And now, both work as they should. Sometimes the simplest solution is the best. Hope it helps. And if it doesn't, don't blame me. I'm not an expert - just a guy trying to share a possible quick fix to your problem. GOOD LUCK!
Still having this issue
-
Here is a copy of the windows vista error report.
Product
iTunes
Problem
Stopped working
Date
4/19/2014 9:38 PM
Status
Report Sent
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 11.1.5.5
Application Timestamp: 53073d6a
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00062086
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
Extra information about the problem
Bucket ID: 95851104
I would appreciate any suggestions or ideas of where else to look for advice. Thanks!Hey jcaqualung,
Thanks for the question. I understand that you are experiencing issues with iTunes on your Windows Vista machine. The following resource may provide a solution. I would also recommend installing iTunes on the internal hard drive of your computer, as opposed to the external drive.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
Itunes has stopped working error keeps popping up and it shuts down my itunes
Hi, Everytime I go into my itunes store it gives me a error that itunes is shutting down. WHY? and what do I do to stop this and get back to purchasing itunes?
no error code just iTunes has stopped working
-
Itunes 10.1.0.56! "itunes has stopped working" windows 7
im having a problem with my itunes every time i try to sync my iphone it says itunes stopped working! its getting really irritating that i spent so much on my phone and i can't have music on it
things ive done to try to fix it:
uninstall everything that is related to apple on my computer and reinstall it!
tried the different itunes with out the "bugs?"
and much more!
if i don't figure something out soon im going make the switch to a windows phone!
Message was edited by: jacob369every time i try to sync my iphone it says itunes stopped working!
Head into your Action Center and look for iTunes problem reports generated at the time of the errors. Open them up and have a look through. Do they all seem to be saying pretty much the same thing? If so, paste the content of a typical problem report into a reply here so we can have a look. -
any help woukld be great
now i remember it the 5th gen has also had an error message saying it was corrupt, which i find ridiculous, as it has been working fine till now and has not until today been hooked up to my laptop for a while.
Hmmmm. It might be worth checking to see if you're getting a Windows drive letter confusion on that laptop. See the following document:
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear -
"iTunes has stopped working" Windows 7 - Problem and Solution
Problem:
When I moved my iTunes library from Windows XP Pro to Windows 7 Pro, iTunes would always crash. The "Detail" on the error message referred to
Fault Module Name = Quicktime.qts
To troubleshoot I deleted the iTunes Libray.itl file in the user profile. Then I would "Add Folder" and point to my iTunes directory to rebuild the library. I then noticed it would always crash on the same song when "Processing Artwork".
The problem was caused by specific .mp4 song files that I had purchased from iTunes.
Solution:
This is not easy but it works . . The bad .mp4 files still work in iTunes on Windows XP. So in iTunes on Windows XP, right-click > Info > Artwork > remove the artwork from the .mp4 file. Then move the file to your Windows 7 computer and load it into iTunes. It now works without crashing. You can then add the artwork again from iTunes or from a .jpg off of Google Images.
Fix your .mp4 files one at time until there are none left that cause the crash. Remember you find them by processing the artwork . . the bad file will show in the little windows at the top of iTunes after the crash.
I am not an iTunes expert as such . . maybe there is another way to remove and replace the bad images from the .Mp4 files purchased from iTunes other than using iTunes on XP.Still having this issue
-
Itunes has stopped working, windows is looking for a solution
I get this message each time I open itunes and it shuts down
Hi, sparky103064.
Here are a couple helpful troubleshooting articles that I would recommend when experiencing issues with iTunes becoming unresponsive or unexpectedly closing.
iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch
http://support.apple.com/kb/TS3219
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123
Cheers,
Jason H. -
ITunes has stopped working - Windows 7 - Please help
Problem signature:
Problem Event Name: BEX
Application Name: iTunes.exe
Application Version: 11.0.1.12
Application Timestamp: 50c8fc7e
Fault Module Name: QuickTime.qts_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 50890e09
Exception Offset: 70d61040
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Tried uninstalling and reinstalling 3 times, nothing. Can someone please help me? Thasnk you.I have the same problem. I have tried to re-install Quicktime but it won't allow me. When I go to the Control Panel to the Programs to delete it, it shows the icon but it won't uninstall it as it says that it isn't there saying that the resource isn't available. When I download Quicktime from scratch and try to install it again, it says that it can't install as there is a newer version installed (it says 7.3.3 as the one installed and its also the one I'm trying to install). I've followed previous articles in trying to delete every trace of quicktime and itunes (to include the temp files and common files) and still it says that its gone but won't reinstall saying that there's a newer version already installed and it can't proceed. I've totally deleted all traces of all Apple items (per an apple article) and reinstalled everything but the Quicktime is still being a pain and not working. Any help given would be greatly appreciated.
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