Windows 7 ITUNES HELP!

Hello everyone,
So here is my problem, when I start up Itunes, the Itunes store loads but when "Genius" is gathering information from my library the app quits. A window pops up and informs me that a "problem has occured with Itunes".  it then goes on to tell me to "wait" while windows searches for a solution. then a second window pops up and informs me to "close program"  itunes will only close if i hit the "close program" button. NO OTHER WAY... I've searched here a few times for answers. I've uninstalled every single apple download/product i have...
Bonjour, Apple app support, itunes, apple software update, safari, and apple mobile device support...
then i reinstalled itunes. and i still get the same problem. I've even tried to just disable the Bonjour service. That worked for a bit and then stopped working for me.
I really hope this is clear enough for someone to help me out... please and thank you in advanced

can anyone help me out please!!!!!!

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