Windows 7 + iTunes incompatibility.

I just downloaded the latest version of itunes onto a beatsaudio envy laptop. However, when i click on the icon it wont open. I then right click on the icon and click "troubleshoot compatablity" it then basically tells me that it is incompatible, nothing else. I have deselected the compatibility option, and also tried opening it with system administrator. Please help!

Agreed.
I have a Dell laptop with i5 chip running windows 7 64 bit version.
After I installed Windows 7 Service Pack 1, my iTunes would not recognise my iPhone 3.
After various troubleshooting steps involving the phone, iTunes and checking for other software compatibility issues, I was at a loss.
On a whim I uninstalled the Windows Service Pack, and my iTunes and iPhone are both happy again.

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Error during OS 4.2 update; Ipod no longer recognized by windows or itunes;

I've had my 3G 8gb since last Feb and never updated the OS (3.1.3). Yesterday I tried updating to 4.2. (OS: Windows Vista 64bit Home Premium; iTunes: 10.1.1.4) There was an error (unfortunately did not make a note of). Now my ipod touch is stuck in "Recovery Mode" and cannot be seen by Windows or iTunes. Windows does detect new hardware but when I browse for the drivers, I get the error "Could not find driver software" after I pointed exactly where it was located in C:\Program Files\Common Files\Apple\Mobile Device Support and C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers. I've tried removing all Apple software from my computer and then reinstalling iTunes but I get the same results. I don't know what else to try. Any ideas? Thanks!

I found a solution last night through http://support.apple.com/kb/ts1538. But thank you for trying. The worst part was that I was doing the right thing all along but I think there is a bug in Vista (or I don't understand why I couldn't do it the way I was). On the window that appears after I clicked "Browse my computer for driver software", there are 2 options. The first says "Browse for driver software on your computer" which has an edit box under it and a "Browse" button next to the edit box which allows you to pick the parent directory that driver is in. The second option says "Let me pick from a list of device drivers on my computer". I knew where the drivers were so I was doing option one and it would not work (many repeated attempts after re-installing iTunes, etc.) - VERY FRUSTRATING. But now I'm up and running!!!

IPod Touch, not detected in Windows or iTunes...

First of all, hello to everyone...
i want to say that i read a lot EVERYWHERE about my issue and still i couldnt find a solution...
the problem is easy, i have a 3rd gen ipod touch, OS 4.2.1 now fully working... but, it's not detected in windows or itunes, as simple as that, and as u all have read in lots of other posts...
my ipod is now working because i took it to an apple store and they charged it in a MAC and they had no problem at all. the MAC detected the ipod, with all its content and my ipod's name...
but when i took it home -this has been hapenning since maybe... 5 MONTHS!-, i plug it in my PC and nothing happens...
ok, first of all, my spec... win vista home premium 64 bits, last version of itunes...
i tried ALL the solutions provided in APPLE official support page, and nothing happens... that means:
1- completely uninstall itunes and then reinstalling it... i ALSO FORMATED my entire hard drive twice!!!!
2- tried all USB ports and even an entirely different PC and nothing happened
3- bought 3 different IPOD to USB cables and nothing happened
4- tried setting ipod to restore, that way itunes SOMETIMES detected the ipod but i coulnt restore because of different error codes, so i had to take it several times to apple store to "unblock" it...
the only way it works -detection and charge- is with MAC computers or dock systems such as an iHome my gf has thats the way im charging it now, but otherwise it wont work...
i would really appreciate any help, since idont know what else to do!!
thx in advance!!

HI I was having some other problems getting my itouch to restore because it was not being recognized in itunes and kept erroring out. Now it has finally restored after I updated all kinds of drivers and removed and reinstalled itunes and apple software a million times,(yes this is all after installing itunes 8.1 and paying for an itouch upgrade as well) Now itunes says it cannot do anything with the ipod because it is getting an invalid response from the device. So it won't put anything back on my itouch or even show that I have plugged it in. I emailed tech support, If I find anything out I'll let you know, will you do the same for me?

IPod Nano 4Gb (2nd Gen) not detected by Windows or iTunes

I am hoping someone can help me with this as I am at my wits end.
When I plug my iPod into the usb port, it begins the charging process, but neither windows, nor iTunes will detect any new devices. I have tried the 4 R's (the fifth needs a connection with iTunes), putting it into disc mode, and even on 3 different windows computers, but no dice. To save the no doubt normal questions, The usb ports are 2.0, and brand spanking new, which i have tested sucessfully with other usb devices, so I know it's not the usb port. I have the latest drivers & updates installed, and the latest version of iTunes also installed.
Other potentially useful info:
The model is iPod nano 4bg alu 2nd gen
It's not new, i was given it as a gift by a friend who upgraded to the video model.
Though I can't be sure, I suspect that the dock cable isn't an apple product. Given that *very few* places where I live sell official iPod accessories, it is difficult for me to check.
Like I said, i really hope someone can help me, I really don't know how long i can go listening to my friends rather dubious music tastes...

hi,
try the following article my friend...it will definitely resolve your problem..
http://docs.info.apple.com/article.html?artnum=302420
http://docs.info.apple.com/article.html?artnum=61711
Regards,
Sam

5th Gen Ipod not recognized by windows or itunes. Have tried it all. Any Ideas?

Hello everyone. I have a 5th generation Ipod I recently purchased that I'm having what seems to be an common issue. When I connect the ipod to my computer via USB, the Ipod is not recognized in windows or Itunes. Occasionally the Ipod will charge when connected but not always. Though this is the same for the old wire I used and the new one I purchased today. Even when shown charging the Ipod is not recognized and there is no noise that a device has been connected. I have tried the 4 R's (without Restore) which I can't do, chaninging the drive letter, disabling start up software,uninstalling and reinstalling all Apple Software. I have tried connecting to another computer and have gotten the same result. When I check the diagnostic screen on the ipod it shows that a usb cable is detected. I have upgraded all my driver software, disabled and reenabled them. I'm almost 3 hours from the nearest store so that it out of the question. I'm curious if anyone has any other ideas and will try anything you think might be the issue and fix. Thank you for time.

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

TS1363 I'm trying to update to newest software, but during proccess, an error accured, now the iphone 4s wont do anything, it only shows plug into itunes. when i do, the device is not recognized by windows or itunes. any ideas?

im trying to update to newest ios version. but during the proccess, an unknown error accured, now the device wont do anything, just shows the plug into itunes screen. the device does not show in windows or itunes. the iphone wont do anything. i tried restarting, it shuts off and back on, but only shows plug into itunes thing. any ideas?

From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod?

Ipod charges but isnt recognized by windows or itunes

Ok so I see this is a huge problem..so here we go again:
My shuffle worked before and all of a sudden Windows or Itunes doesnt show that my Ipod Shuffle is connected. When I plug it into my USB port, the status light is amber and thats all that shows up. I have downloaded the newest versions of the updaters and itunes and still..not working. And when I try to use the updater, first it said NO ipod connected and now it says Ipod service error...I'm not quite sure what to do now, so any help I can get is appreciated!

Have you looked here:
http://docs.info.apple.com/article.html?artnum=93716

Device not recognized by Windows or iTunes - Blinking green light

When I try to connect my iPod shuffle to my computer (Windows XP), it's not recognized by Windows or iTunes. (i.e. device does not appear in Windows explorer or iTunes) While in the USB port, the Shuffle's green light blinks incessantly. My wife uses an iPod on this machine (under separate user name) and has no problems.
I've tried updating software (iTunes, iPod), restarting my computer and resetting the iPod to no avail. My machine is not on a network. The USB port(s) work fine as I can use my memory stick (no USB cable) with no problems. I've tried connecting my Shuffle under my user name as well as my wife's. Same problem.
Also, I had my Shuffle setup on an old computer (PC, Windows 2000) and it still works fine plugging into that. (I'm getting rid of it soon, hence why I'm discovering these new problems).
Please advise. Since my Shuffle is over a year old, I am not eligible for online chat or phone support without paying for an Apple Support agreement.
I know there's another thread with the same issue that was not resolved on the discussion board.
Thanks to anyone who can help.

Recently I used my ipod at work all night, just like normal. After work on the way home, like normal, I plugged it into my aux port on my car's head unit, and plugged it into power. 10 minutes later, in the middle of going over Ortgea Highway(hiway 74 between Orange and Riverside Counties), it just suddenly stopped working. When I plug it into any of my computers at home, nothing happens, it is not recognized or seen. When I plug it into power, it displays either a "sad ipod icon" or a battery with exclamation mark(!) icon. I have brand new power adapters both for the car and home, plus brand new usb cables, thinking that would help. It hasn't and now, since I opened those packages, I am out that $$ and ******. Since I received this unit as payment for electrical services rendered, I have no idea how old it is. Does anyone have any ideas? ([email protected])

Folder Warning, iPod not recognized by Windows or iTunes

Okay. My other computer froze up while the iPod was in "do not disconnect" mode, and I simply could not get it to shift out of that, so, I disconnected it.
Still stuck in that mode, even after being disconnected, so I reset it (held down the menu and select buttons), which apparently put it into disk mode. I can't access any menus, play any music, anything like that. All I get is the Apple logo and an icon of a folder with a warning triangle.
I've tried connecting it to my computer - Window's won't recognize it, and it doesn't show up in iTunes, just makes iTunes freeze. While connected, it goes back into "do not disconnect" mode, but as I can't eject it from Windows or iTunes, I have no choice but to simply pull the plug, at which point it then gives me the check-mark "okay to disconnect".
I've tried repeatedly to reset it with the various menu-select-play button combinations. I have tried letting the battery die and then plugging it back in. The troubleshooting guides here on Apple.com suggest Restoring it, but as iTunes (the newest, most updated iTunes) won't recognize it, I have no options or menus within the computer to choose to restore it.
Help?

Okay. Thank you for your continuing attempts to answer my problem. The iPod is already in Disk Mode, though I'm not sure this is really the mode I want to be in, as neither of the computers in my house are recognizing it. I tried the iPod Reset Utility, but it too sits there with a greyed-out "Reset" button as if no iPod is connected.
I have taken a look at the iPod Service site, but as mine's a bit older and not under warranty, it would appear that I can't get free service directly officially from Apple. I'm going to try talking to people at the local Apple Store, if their Genius Bar schedule isn't all booked up.
Thanks again, and if anyone has any more ideas, I'd appreciate them.

Ipod not recognized by Windows or ITunes (Ipod updater)

My Ipod Nano was being charged when my 2 year old hit the reset button on the computer. After the computer rebooted I found out what happened. Now my Ipod just flashes the Apple logo . . . it does nothing else. Neither windows nor Itunes recognizes that it is connected to the computer. I have tried the 5Rs, but it will not reset (holding down the menu and center button appears to turn the Ipod off, but when you release the buttons the logo starts flashing again). Is there anything that can be done before I go through the hassle of sending it into Apple for repair?
Ipod Nano Windows XP Pro

That is EXACTLY what has happened to mine. I have been on web tech support for 2 days; nothing works. I called Best Buy and talked to tech guy: explained the problem to him and he said it was a hard drive gone bad. He also said that Apple changed their policies and does not still allow them to do any more than just reset the iPod; otherwise it has to be sent back to Apple.
If you get an answer that really helps, I'd love to hear it!!
[email protected]

IPod not recognized by Windows or iTunes....I've tried everything...HELP!

When I connect my 30GB iPod (5th gen) to the PC's usb port, Windows or iTunes doesn't recognize it. I know the iPod's dock connector is working because it charges when plugged into the usb port and it also works when connected to my car stereo. I think the problem may have started after updating the firmware to the latest version. I have tried the following things and it still doesn't work:
1) Five Rs, except I can't Reinstall and Restore because the iPod isn't recognized by iTunes
2) Updated iTunes
3) Restarted ipodservice
4) Tried a new usb cable
5) Tried 2 other computers
6) Tried different versions of iTunes
7) Tried using MediaMonkey or Anapod
8) Disabled "Allow the computer to turn off this device to save power" for all USB Root Hubs on my laptop.
9) Deleted the 2 registry keys HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E980-E325 11CE-BFC1-08002BE10318}
HKEYLOCALMACHINE\SYSTEM\CurrentControlSet\Control\Class\4D36E967-E325-11CE-BFC1-08002BE10 318}
I'm running out of ideas! Please help!

I restarted "ipodservice.exe" from the Windows Services control panel. It's one of the suggestions from the Apple website. I didn't try installing iTunes from the installation cd, I just downloaded the latest version from the Apple website. Maybe I should try that.
I have a Dell Dimension 1.6GHz Pentium-4 running Windows 2000. I also tried it on a Dell Latitude D610 laptop running Windows XP Pro, but it still doesn't work. I don't think we have the same problem. It sounds like your problem is with your computer, not your iPod or iTunes.

IPod not recognized by Windows or iTunes, troubleshooting didn't help.

I have an 80 gig iPod classic. When I plug it into my computer it is not recognized by either Windows or iTunes. However, it does charge while connected. I have gone through every troubleshooting tip on the Apple website and nothing has worked. The only thing I was unable to try was restoring it because it needs to be recognized in iTunes in order to do so. Any suggestions?

I had the same problem.......
OK, after 8 hours.. It worked..... I was installling and uninstalling only itunes 9 but not all the apple components in my computer....... uninstall itunes 9 and all its components: Apple Mobile Device Support, Apple Software Update, Bonjour, iPod for Windows, iTunes, QuickTime.
Under the folder c:\Program Files delete the following folders:
Apple Software Update, Bonjour, iPod, iTunes, QuickTime
Search for any hidden folders named "Apple Computer" or "Apple" These may appear under AppData or Local/AppData, Delete these folders.
Restart your Windows machine and install itunes 9 and quicktime again..... good luck!!!!!

IPod no longer registering in Windows or iTunes

I am registering this as a new thread as the previous two related threads are marked as answered and it is obvious from the content that they are definitely not!
I have a problem with my 30GB iPod no longer registering in Windows or in iTunes since I updated to iTunes 7.1.1.5. In my case when I plugged in my iPod not only did iTunes not recognise it but iTunes froze and my whole laptop slowed until I forced iTunes closed.
I have tried all remedies previously mentioned but no success. The 'reset all settings' mentioned in previous thead has not worked either but at least iTunes does not now freeze when I plug my iPod in.
My iPod works with my daughters laptop operating on Windows 2000. Is this therefore a problem with the new iTunes and Windows XP? I notice all the other people with problems are running XP. If so is this a bug and can Apple release a fix?
Dell Latitude Windows XP Pro with SP2

I am adding to this thread as well because I am having exactly the same problem. Sorry if it seems a bit long, but I want all to have as much info as possible.
Things started "not" happening after install of Itunes 7.1.1.5. I can no longer see my ipod in windows or itunes. It works fine for playing. It charges and everything, but it has become a big no erasable mp3 player.
I have tried just about every option on all of the threads I have read on this forum. I have spent days on this and still no progress. Forget being solved, I hven't seen any positive results yet from any of these suggestions. I know they don't all apply to the same computers but I still have tried the 5 R's., delete USB controllers and reinstall, attempted new driver, but there wasn't one. I've tried every usb port available on the machine. I've tried the reset, the disk mode, everything on these forums. I think I might be missing steps but I'm usually pretty thorough.
Did I mention, I've tried this on 2 different machines? Both had itunes 7.1.1.5 installed. I'm afraid to try any other machines, in fear of having the same happen and if it is itunes, I potentially will mess up the machine(s) for nothing.
Any help with a new soltuion would be greatly appreciated.
My last resort would be to call Apple, but from comments on the forum, it might not be helpful. And sending it back for a new one doesn't seem to make a difference after reading the forums.
So please......any new ideas? Apple please help.

Cannot delete itunes from pc,message states. a network error occurred while attempting to read from the file C:\windows\installer\itunes.msi

ITUNES WILL NOT DELETE FROM ADD @ REMOVE PROGRAMS,
MESSAGE, READS a network error occured while attempting to read from the file C:WINDOWS\installer\iTunes.msi

All sorted now just needed to repair itunes from control panel

Windows XP: iTunes will not open - no error message

Hi,
I have a fresh install of Windows XP with no other programs installed but Firefox, a graphics driver, and a wireless adapter driver - all on C:. This computer was built for surfing the net and managing an iPod... that's pretty much it. Anyway, I have reinstalled several times both Windows and iTunes and every single time I can install successfully, the event log confirms that it installed successfully, and then when I go to open iTunes, nothing happens. Not even an error message. The hourglass starts and then it disappears and... nothing. Its as if I never opened it. The event log shows this int he application folder:
The description for Event ID ( 0 ) in Source ( iPod Service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Service started.
I'm not sure this has anything to do with it because it doesn't indicate an error, just that an event occurred and it has no description for it.
Please help me... TIA!

After trying sto start iTunes, open the Task manger and look on the processes tab, do you see iTunes.exe running?
If so you have a problem that is commonly due to an issue with cryptographic services.
If you have just done a fresh install, was the smart card service installer, iTunes requires it.
Here are my troubleshooting steps for silent launch failure with iTunes.exe running in the task manager:
Before checking if iTunes works, restart your PC or close the iTunes.exe process with task manager if it is running.
A couple of simple things to try:
http://support.apple.com/kb/TS1776?viewlocale=en_US
Stop the bonjour service, this FAQ has instructions:
http://support.apple.com/kb/HT2250?viewlocale=en_US
But usually it is due to a problem with cryptographic services.
Check to see if you have your smart card service and that it is not set to disabled. For some reason iTunes needs it.
Start>>Run>>Services.msc
you should find the smart card service in the list. Report back with your findings.
Malware can interfere with cryptographic services and also pervert a resolution so it is important to check that your system is clean before proceeding: Run a virus and spyware scan with up to date definitions.
Then work through *Method 4* in the following link:
http://support.microsoft.com/kb/822798
You should be able to copy and paste the individual lines to save on typing.
Make a careful note of any error messages you get, they are important for diagnosis. Report back any error messages especially the names of any dlls mentioned.
If there are no errors try starting iTunes.

Windows 7 + iTunes incompatibility.

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