Windows 7 not recognizing device - Dell Wireless 5620 EVDO HSPA Mobile Broadband Mini Card

Windows 7 is not recognizing my Dell Wireless 5620 EVDO HSPA Mobile Broadband Mini Card (Qualcomm Gobi 2000). I can't even uninstall the driver, it says that I don't have "sufficient permission" to stop device or something to that effect
(though I'm an administrator). I also can't re-install the same or different driver. I might have installed the wrong driver, though this is supposed to be the correct one according to Dell after typing in my service tag. I went to the FTP
to get one specifically for "Verizon Wireless", but I can't uninstall the prior driver.
How can I fix these issues? Thanks.

Hi,
Any update?
Have you tried safe mode mentioned in the first reply? What is the status of the driver in device manager? For "Verizon Wireless", have you installed any verizon software or related verizon device? Uninstall this kind software, then uninstll driver again
as a test.
Contact this support, maybe they can give some different ideas.
Verizon Wireless Support
http://www.verizonwireless.com/support/
NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft
does not control these sites and has not tested any software or information found on these sites.
Yolanda Zhu
TechNet Community Support

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