Windows 7 on my HP ENVY TouchSmart 17-j137cl

Can I install windows 7 64x on my HP ENVY TouchSmart 17-j137cl (17.3" Notebook PC - Intel Core i7 4710MQ 2.5GHz 16GB 1TB)? Now there is a window 8. Will i find drivers?

Hi , Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP ENVY TouchSmart 17-j137cl Notebook and needing Windows 7 drivers. As this system came with Windows 8 downgrading could be challenging. Some of the drivers are not available for Windows 7 systems and you would be missing some of the special features. Here is a link so you can understand your downgrade rights.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating with Windows 7. Here is a link to you product driver page. Here is a document from Microsoft that might help with older programs working with Windows 8.1. I hope this helps. Thanks.

Similar Messages

HP Envy Touchsmart 4-1118TU - Audio not working - Windows 8.0

Hello,
The audio on my HP ENVY touchsmart notebook has stopped working - notebook is approx 12 months old.
This occured seceral months ago, uninstalled the driver, reinstalled the driver and it fixed the problem.
Has now happened again, sometimes resetting fixes the problem but after several events it has now stopped working.
Tried uninstalling and reinstalling the driver again, but has not worked this time.
Currently running Windows 8. Have thought updating to Windows 8.1 may help rectify any bugs - but have not tried the upade as of yet.
Any help would be appreciated.
Jamie

Hi,
Please use the following instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03257712
Regards.
BH
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HP ENVY TouchSmart 15-j009wm Doesnt read USB Flash Drive After Downgrade to Windows 7

I Have Downgraded Installed Windows 7 Through Flash Drive But i need help. Windows 7 Doesnt read my Flash Drive anymore? It can read my USB Keyboard but doesnt read USB Flash Drive. I Have no Internet On The Computer, So that means i cant update my drivers. And i have some drivers in my flash drive i want to install, but i cant. I have read this: http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/HP-ENVY-TouchSmart-15-j040us/td-p/4576592 It doesnt do me any good anymore because i cant acces my drivers from USB

Hi: Looking at your other posts it appears you have painted yourself into a corner. Since there is no legacy or auto USB setting in the BIOS, your only option would be to remove the hard drive, put it in a USB to sata notebook hard drive enclosure, plug it into another PC so it can be read, download the applicable drivers you need and copy them to you user profile on the removed hard drive. The service manual, chapter 5 provides the removal and replacement procedures for the hard drive. http://h10032.www1.hp.com/ctg/Manual/c03733656 Reinstall the hard drive, run the drivers, and you should be good to go. These would be the drivers you need for your model... SM bus controller: Install this first and reboot. http://h20565.www2.hp.com/hpsc/swd/public/detail?swItemId=cp_127691_1 USB3: Install both of these and reboot. http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_139250_1&swEnvOid=4058 http://h20565.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943835&swItemId=ob_133037_1&swEnvOid=4058

Msata HP ENVY TouchSmart 15-j003ed windows 8.1

Hi,
I have a Envy TouchSmart 15-j003ed wiht an msata slot. It has windows 8.1. When i put in the msata card, my laptop wont start up. I can see the drive in the bios. It look like an issue from windows 8.1. Can that be the problem?

I am facing the same issue with a HP Envy TouchSmart 15-j063cl, Windows 8.1, fully patched.
Just installing the new unformatted mSATA SSD prevents Windows 8.1 from starting correctly.
When I remove the SSD, everything is back to normal.

How do I play dvds on hp envy touchsmart 15 notebook with an external player and Windows 8.1.

I have a HP Envy Touchsmart 15 NOtebook PC. I bought an external HP DVD player model dvd600s-H01 5 but I cannot play DVDs.

Hi @pattyathome
Welcome to the HP Support Forums!
I understand that you are having trouble with an external dvd player attached to your notebook.
What is the full product number for your notebook? Please read the following if you need help in finding that.
How Do I Find My Model Number or Product Number?
Does your notebook already have a built in dvd drive?
Did you install the drivers and software that came with the external dvd player? If there was originally no DVD player in your notebook, it is likely that there is no dvd player application loaded.
So in that event I would recommend installing from the software disk with the DVD drive.
Malygris1
I work on behalf of HP
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Unknown devices on Windows 8.1 on HP ENVY TouchSmart 15-j078ca

Hi, my HP ENVY TouchSmart 15-j078ca is showing 5 device errors under other devices. I will copy the hardware id for the 5 devices and if someone could tell me where I can download the device drivers for these 5 devices that would be greatly appreciated.
Device 1: PCI Simple Communications Controller
Hardware ID:
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C&REV_04
PCI\VEN_8086&DEV_8C3A&SUBSYS_1963103C
PCI\VEN_8086&DEV_8C3A&CC_078000
PCI\VEN_8086&DEV_8C3A&CC_0780
Device 2: SM Bus Controller
Hardware ID:
PCI\VEN_8086&DEV_8C22&SUBSYS_1963103C&REV_05
PCI\VEN_8086&DEV_8C22&SUBSYS_1963103C
PCI\VEN_8086&DEV_8C22&CC_0C0500
PCI\VEN_8086&DEV_8C22&CC_0C05
Device 3: Unknown Device
Hardware ID:
ACPI\VEN_HPQ&DEV_6001
ACPI\HPQ6001
*HPQ6001
Device 4: Unknown Device
Hardware ID:
ACPI\VEN_HPQ&DEV_6007
ACPI\HPQ6007
*HPQ6007
Device 5: Unknown Device
Hardware ID:
USB\VID_138A&PID_0050&REV_0060
USB\VID_138A&PID_0050

Hi:
None of the driver pages seem to be working for me.
Below are the links to the drivers you need...I got them from a business notebook which has the same hardware as yours.
PCI Simple Communications Controller:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_146774_1&swEnvOid=415...
SM Bus Controller: Install this driver first and reboot.
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_123677_1&swEnvOid=415...
ACPI\VEN_HPQ&DEV_6001:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_124774_1&swEnvOid=415...
ACPI\VEN_HPQ&DEV_6007:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_127112_1&swEnvOid=415...
USB\VID_138A&PID_0050&REV_0060:
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405166&swItemId=ob_134806_1&swEnvOid=415...

HP ENVY TouchSmart 4 Ultrabook - Sound and Video Lags and Distortions

This issue has been previously reported and noted as solved, but it is not solved. See the link to the other post below.
Ways in which I attempted to address this myself...
I first re-installed all drivers and updates, including BIOS updates. After that didn't fix the problem, I did a full wipe/re-install of windows 8, and again, updated all drivers from the HP website. This issue happens on both Windows 8 and Windows 8.1. I then did an exchange, and even the new exchange ultrabook is experiencing this issue. HP technicians, there is something faulty with this device. Please acknowledge and address ASAP.
http://h30434.www3.hp.com/t5/Notebook-PC-Sound-and-Audio/Distorted-sound-on-my-Envy-TouchSmart-4-Ult...

Its crazy
Check the System
HP Software Framework must for IDT Sound Driver
Intel Chipset Installation Utility and Driver must the new for Windows 8.1
Intel Management Engine Interface (MEI) must the new for Windows 8.1
UEFI for your Notebook
Adds the Audio Test.
Provides improved support for tablet systems
or test October 10, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63852.exe
Please test the same with HP System Event Utility
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63805.exe
Newest IDT November 11, 2013
ftp://www.compaq.com/pub/softpaq/sp63501-64000/sp63940.exe
deactivate or remove antivirus application for installation, Download Select the correct manufacturer and remove the software
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HP ENVY TouchSmart Ultrabook. I accidentally deleted my audio.

Product/Model: HP ENVY TouchSmart 4-1115dx
3rd generation Intel Core i5-3317U
I was cleaning up my laptop by uninstalling things from the control panel, and I accidentally uninstalled my audio drivers and everything that has to do with audio. I tried to exit out, knowing that I pressed the wrong thing to uninstall, but it wouldn’t let me exit or press cancel. So now in the bottom right side on the desktop layout on the audio icon it says: No Audio Output Device is installed. It also has an X circled in red that appears on the icon. In addition when I go to the HP Utility Center, my Beats Audio icon doesn’t appear. When I go to the troubleshooting report for playing audio it states:
Check audio device
Issue not present There might be a problem with your audio device.
One or more audio service isn't running
Issue not present Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.
I would very much appreciate it if I could somehow re-install my audio back! It’s essential.
Thank you.

Jman,
Welcome to the HP Forum.
You are not the first one to become a bit overly enthusiastic about Housekeeping chores. Smiling.
First, try using your Recovery Manager to reinstall your original Audio Driver.
Using Recovery Manager to Restore Software and Drivers (Windows 8)
Restart the computer after the driver loads.
You may have to complete / check the settings, see the Guide at the bottom.
You can also get your Driver from your computer's support webpage:
HP ENVY TouchSmart Sleekbook 4-1115dx Drivers
Look in Category Driver - Audio
Select the most recent driver revision
Download and Install the driver
Restart / Reboot the computer and log in
More Help:
Notebooks - No Sound from Speakers (Windows 8)
Good Luck!
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It is a great “Thank You” to the HP Experts who are here to help!
Kind Regards,
Dragon-Fur

Cannot detect any wireless networks on my HP ENVY TouchSmart m7 j120dx

Hello,
My laptop won't pick up any wireless networks at all - I'm having what seems like a few different problems:
1. Because the laptop won't pick up any wireless networks, I can't of course connect to the internet without using my ethernet cable.
2. When I try to turn my adapter on using the F12 key, all it does is toggle airplane mode - which isn't going to help me connect to the internet.
3. When I go to 'Network' under PC Settings, I can toggle airplane mode but the bluetooth is greyed out and can't be toggled and it doesn't even give me an option to turn back on my wifi adapter.
4. When I went into the Network and Sharing Center to enable the adapter that way under 'Change Adapter Settings', I couldn't even see the adapter listed there. All it showed was Ethernet and Hamachi because I use LogMeIn Hamachi on my computer.
By this point, I was like "Oh, great - the adapter might somehow not even be there even though it was last night," (I was online wirelessly the night before) so I went into the device manager and then expanded Network Adapters I only saw the same two Ethernet and LogMeIn adapters.
5. So next, I tried downloading the adapter - but the problem is, I have no idea what kind my laptop is supposed to have. Going to the download drivers section in the support area of the hp website, I found many options and none of them seemed to work. I also tried redownloading the Wireless Button Driver (whatever that's called) and that didn't work.
5. I even tried doing a system restore to a point of about a week ago - this also did not solve my problem because the same things were happening and the same things I tried above still are not solving the problem either.
I know countless other people have had the same problem(s) mentioned above (simple Google search told me that) with their HP ENVY Notebook PCs, so I'm hoping that someone can help me and finally solve this problem for me.
The model is HP ENVY TouchSmart m7 j120dx, the model number is E8A11UA#ABA, and my computer is running Windows 8.1 64-bit.
On another note, here's the names of the only 2 adapters that show up in my device manager list (one is for LogMeIn Hamachi);
Realtek PCIe GBE Family Controller (Ethernet)
LogMeIn Hamachi Virtual Ethernet Adapter (Hamachi)
The wireless was working fine before with Hamachi installed, so I doubt that has any significance.
If there's any other information you need that I did not mention above, feel free to ask me. I look forward to someone replying as soon as possible and being able to find a solution to this problem for me!
EDIT: One other thing I should mention is that the wifi in my location is working fine for every other device I try (phone, gaming console, other people's laptops/desktops, etc.

Hello dginther,
Welcome to the HP Forums!
I understand wireless is not working properly. If the issue just began occurring, I would perform a system restore. I want you to bring the computer back to the earliest restore point possible, in an attempt to dodge whatever caused the issue. Here is a document on how to perform a System Restore: System Restore
Next, please try the steps in this HP document: Troubleshooting Your Wireless Network and Internet Connection (Windows 8)
These steps should be enough to resolve the issue. If not, you can try a manual reinstall of the driver:
1. Go into Device Manager, then Network adapters.
2. Right-click on the wireless driver, and select "Uninstall".
3. Restart the computer. This will force the driver to reinstall itself.
Please let me know the results of your troubleshooting. Thanks!
Mario
I worked on behalf of HP.

HP Envy Touchsmart 15-J104sa Memory Card Reader not working

I took delivery of an HP Envy Touchsmart 15-J104sa running Windows 8.1 this week and the internal memory card reader isn't working. It doesn't recognise any SD cards (I've tried more than one) and continues as if nothing has been inserted; showing no error messages. All of the cards work on my previous HP laptop. The only way to get the laptop to show an inserted SD card is to run the driver update software (http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63415.exe) every time an SD card is inserted; this must be done with the card in the reader. If the software is run and then the card is inserted nothing happens. If the card is ejected and then re-inserted (or a new card inserted) it isn't recognised and the process has to be restarted and the driver reinstalled even though nothing has changed.
Can somebody please help me with this issue or I will have to return the laptop to HP. I do a lot of photography so being able to read an SD card quickly and reliably is extremely important for me; it's not a problem I expected from a brand new laptop straight out of the box.
Thank you all.
This question was solved.
View Solution.

Unfortunately non of the driver updates solved the problem but a BIOS update through the HP Support application seems to have remedied the issue. Whilst I appreciate there were no specific drivers available I find it hard to accept that HP should be able to release a model where they know the hardware will not be fully supported by the OS and in this case not function.

Brightness not working on HP ENVY TouchSmart 15-j178ca

Hi,
Brightness was working fine on my HP ENVY TouchSmart 15-j178ca with Windows 8.1 64 bits (F2 key, F3 key and Windows brightness slider). NVIDIA GeForce Experience showed there was an update available. After doing the update I have lost all brightness control. Tried reverting to old drivers, tried hp latest drivers and even tried Intel and NVIDIA latest drivers without any success. Here's the details :
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp63553 package)
Intel(R) HD Graphics 4600 10.18.10.3304 (from hp sp65232 package)
Intel(R) HD Graphics 4600 10.18.10.3907 (from Intel)
NVIDIA GeForce GT 740M 9.18.13.3233 (from HP sp65231 package)
NVIDIA GeForce GT 740M 9.18.13.4411 (from NVIDIA)
I have always uninstalled drivers before reinstalling new ones and my BIOS is up to date... Any ideas?
Thanks,
fcorbeil

Hi
Please find the link given below might help you in case you have already tried these steps let me know.
Link
Let us know how it goes!
"I work for HP."
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Manjunath

[BIOS Update Failure] HP ENVY TouchSmart 15-j021tx stuck at black screen on startup

Hello
So I decided to update the BIOS on my laptop because it was on the recommended list of driver updates. It started off smooth at first, but then the screen turned black and just stayed like that for like an hour. Having read from other posts that BIOS updates should take a minute if properly executed, in the fear that my update is not working properly I decided to shut it down. (I had to pull out the battery to shut it down because even the power off button was not working).
But then when I switched it back on the screen remained black forever with the LED near capslock flashing twice. I tried pressing windows key and B key method but didn't make a difference, pulling out the battery and the AC power method didn't work also. I did refer to the HP help document that said "if your capslock LED is flashing twice, it means it is trying to recover the BIOS so just wait until it reboots itself properly". Well I have been waiting for 20 hours now and I am pretty sure this is not going to work out either.
Any help on what I could do at the moment? I don't want to send it to HP to get repaired cuz that will take weeks while I need it working ASAP since my semester at uni has started already and I am an IT major!
And shame on you HP...why recommend it to me when the update is not proven to be 100% safe....
It is on Windows 8.1 64 bit,
HP ENVY TouchSmart 15-j021tx Notebook PC

Hi, I have the same issue, updated BIOS this morning and now have BLACK SCREEN
Please get back to me ASAP as i rely on this lpatop for my work!
Many thanks
Lee

HP ENVY TouchSmart & HP ENVY 4500 e-All-in-one-Printer

My HP ENVY 4500 e-All-in-one-Printer has been installed & uninstalled twice. It is presently uninstalled. When you first install & print test is prints from my HP ENVY TouchSmart w/Windows 8.1. After the initial installation is tells me its offline. I have this same printer installed on an older laptop running Windows 7 & it prints perfectly every time. I run a test result paper on my printer and it tells me there are NO PROBLEMS found. So, it has to be my laptop.
I have looked at every help page I can and have tried everything it says will fix it included the HP Doctor and nothing works.
I ask our tech guy at work and he is also puzzled. I am no where near a tech so I would really appreciate your assistance.
Thank You!

Hi NittanyLions1,
I would like to help you with this conundrum. From your description, it sounds like the software is installing properly but tells you the printer is offline. This sounds to me like a communication issue. You mentioned that you have another Envy 4500 and it works fine with an older laptop running Windows 7. What operating system is on the computer you are trying to use this printer with, and are both of these printers on the same network or is the other one with the Windows 7 in a different location?
While I wait to hear back from you, please complete the solutions offered in the following document; 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP ENVY TouchSmart m7t-j000 Notebook PC - Adding a second hard drive

Product Number: E4S80AV
I'm having a hard time finding a SATA III cable and caddy for a second hard drive for my laptop. Any ideas? Right now, I just have an extra 1.8 inch drive I can't use.
Robert

Please see HP ENVY Notebook HP ENVY TouchSmart Notebook HP ENVY 17 Notebook PC HP ENVY TouchSmart m7 Notebook P... for a complete list of parts used in these models. Additionally the MSG states;
Hard drives
Supports 6.35-cm (2.5-in) hard drives in 9.5-mm (.37-in) and 7.0-mm (.28-in) thicknesses (all hard drives use the same bracket)
Customer-accessible
Serial ATA
Supports the following hard drives:
● 1-TB 5400-rpm, 9.5-mm
● 750-GB 5400-rpm 9.5-mm
● 500-GB 5400-rpm 9.5-mm and 7.0-mm
Dual hard-drive configurations:
● 2TB: (1-TB 5400-rpm x 2)
● 1500GB: (750-GB 5400-rpm x 2)
Please click the white KUDOS star to show your appreciation
Frank
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This is a user supported forum. I am a volunteer and I don't work for HP.
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Envy Touchsmart 15 not rendering IE graphics correctly

I have an HP Envy Touchsmart 15 (15-j151nr) that has both the Intel 4600 and the Nvidia GT 740M display adapters. The desktop graphics is done by the Intel chip.
In IE 11, I display THIS LINK . It should be a yellow rectangle with rounded corners and a drop shadow. It SHOULD look like this:
However, on MY computer, it looks like this:
If I go to the IE settings, in the advanced section and check that I want to use software rendering instead of GPU rendering, then IE displays correctly.
According to HP, I have the latest Intel driver. The Intel site has a newer version, but it wont install on my system (sys to get my drivers from the manufcturer).
Here is the Intel Driver's System Report:
tel(R) HD Graphics 4600
Report Date: 4/23/2014
Report Time[hh:mm:ss]: 18:23:28
Driver Version: 10.18.10.3304
Operating System: Microsoft Windows 8.1 Pro(6.3.9600)
Default Language: English (United States)
Installed DirectX* Version: 11.2
Supported DirectX* Version: 11.0
Shader Version: 5.0
OpenGL* Version: 4.2
OpenCL* Version: 1.1
Physical Memory: 16316 MB
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
Processor Speed: 2394 MHz
Vendor ID: 8086
Device ID: 0416
Device Revision: 06
* Processor Graphics Information *
Processor Graphics in Use: Intel(R) HD Graphics 4600
GOP Version: 5.0.1032
Current Graphics Mode: 1920 by 1080
* Devices Connected to the Graphics Accelerator *
Active Notebook Displays: 1
* Built-in Display *
Monitor Name: Generic PnP Monitor
Display Type: Digital
Connector Type: Embedded DisplayPort
Serial Number: CMN15BB
Gamma: 2.2
DDC2 Protocol: Supported
Device Type: Built-in Display
Maximum Image Size:
Horizontal: 13.39 inches
Vertical: 07.48 inches
Monitor Supported Modes:
1920 by 1080 (40 Hz)
1920 by 1080 (60 Hz)
Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Not Supported
Raw EDID:
00 FF FF FF FF FF FF 00 0D AE BB 15 00 00 00 00
22 16 01 04 90 22 13 78 02 46 35 9E 57 57 94 27
14 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 14 37 80 B8 70 38 24 40 26 3C
46 00 58 C2 10 00 00 1A B8 24 80 B8 70 38 24 40
26 3C 46 00 58 C2 10 00 00 1A 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02
00 0C 33 FF 0F 3C 96 1D 17 3A 96 00 00 00 00 09
* Other names and brands are the property of their respective owners. *
Any suggestions?

I noticed that the report says that the curent DirectX version is 11.2, but the driver only supports up to 11.0.
I don't know if this has anything to do with my peoblem or not...

Windows 7 on my HP ENVY TouchSmart 17-j137cl

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