Windows 7 PRO 64-bit error on performing System Image

Question

Error message when attempting "A System Image" on a Windows 7 Genuine PRO 64- bit Sony Vaio new Laptop:
"The request could not be performed because of an I/O device error".
Trying to backup on a new 3Tb WD My Book Essential External HDD,
Model: WDBACW0030HBK-NESN
Tried 2 different USB ports, still the same error.
The request could not be performed because of an I/O device error (0x8007045D)
And there is another error code: 0x80078002A
Below is the event log.
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 12/25/2010 7:16:04 PM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T03:15:14.102239200Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-12-26T03:16:04.069127000Z" />
<EventRecordID>2142</EventRecordID>
<Correlation />
<Execution ProcessID="1796" ThreadID="184" />
<Channel>Application</Channel>
<Computer>Admin-VAIO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTime">2010-12-26T03:15:14.102239200Z</Data>
<Data Name="ErrorCode">2155348010</Data>
<Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 12/25/2010 7:10:24 PM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T03:09:30.572435800Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-12-26T03:10:24.142929900Z" />
<EventRecordID>2135</EventRecordID>
<Correlation />
<Execution ProcessID="1796" ThreadID="4016" />
<Channel>Application</Channel>
<Computer>Admin-VAIO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTime">2010-12-26T03:09:30.572435800Z</Data>
<Data Name="ErrorCode">2155348010</Data>
<Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 12/25/2010 6:59:46 PM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T02:58:55.413502900Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-12-26T02:59:46.066791900Z" />
<EventRecordID>2090</EventRecordID>
<Correlation />
<Execution ProcessID="5004" ThreadID="3976" />
<Channel>Application</Channel>
<Computer>Admin-VAIO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTime">2010-12-26T02:58:55.413502900Z</Data>
<Data Name="ErrorCode">2155348010</Data>
<Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
Log Name: Application
Source: Microsoft-Windows-Backup
Date: 12/25/2010 6:56:51 PM
Event ID: 517
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: Admin-VAIO
Description:
The backup operation that started at '?2010?-?12?-?26T02:56:05.545604700Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>517</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2010-12-26T02:56:51.581285500Z" />
<EventRecordID>2089</EventRecordID>
<Correlation />
<Execution ProcessID="5004" ThreadID="3744" />
<Channel>Application</Channel>
<Computer>Admin-VAIO</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTime">2010-12-26T02:56:05.545604700Z</Data>
<Data Name="ErrorCode">2155348010</Data>
<Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
PS: the System Image went fine for the same laptop on another older 1Tb WD
My Book Essential External HDD.
Please help me as i tried the following but still the problem exists:
1. Stripped the drive to 2Tb
2. Stripped the drive to 1Tb
3. Formatted the drive in Windows to NTFS
Laptop Info:
Windows 7 Professional
64-bit
i5 CPU, 2.53Ghz
4Gb RAM
Thanks,
Grr

Answer 1

Hi,
If there is no error after the disk checking, please temporary disable antivirus, update BIOS and device drivers such as hard drive from computer manufacturer’s
website to check the result.
If the issue persists, I suggest you boot in Safe Mode, and clear the temp folder. Delete every files that can be deleted.
C:\Users\%username%\AppData\Local\Temp
In addition, the following threads would be helpful as well.
http://social.technet.microsoft.com/Forums/en-US/itprovistaapps/thread/7b64e871-71be-4c5d-a4a3-502744da978b
http://social.technet.microsoft.com/Forums/en/itprovistaapps/thread/9e5b22f1-8fb3-4d70-8f79-b92c7dc6e840
Thanks,
Simida
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