Windows 7 pro lightroom 4 and 5 are locking up at start up. will not continue past the blue window

windows 7 pro lightroom 4 and 5 are locking up at start up. will not continue past the blue window of lr5

Hi,
I would like to know if the backup program has been uninstalled?
I suggest updating your graphic card driver from manufacturer's site and scanning the computer with your security software. Also test the issue in
Clean Boot. If possible, try to reinstall problematic games.
Best Regards,
Niki
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Windows 7 pro lightroom 4 and 5 are locking up at start up. will not continue past the blue window

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