Windows 7 Pro x64 does not detect HP Mobile Data Protection Sensor (accelerometer)

Hello there.
I installed win7pro x64 yesterday and already came across a serious problem that makes my way of using the notebook a bit dangerous for my precious data.
When I was working on HP-branded Vista 32bit (from recovery partition etc), there was a device called HP Mobile Data Protection Sensor together with HP ProtectSmart (or Protect Smart) software. In other words, the HDD accelerometer that parks HDD's heads when it "feels" it's falling or something, and software for it. It worked brilliantly.
Until I decided to install Win7... Then, surprisingly after a driver-install failure and taking a look at the Device Manager I noticed that there's no such device! I checked it three times, looked at every device's property, even reinstalled Vista 32bit back - it showed again - and installed Win7 - not detected again. There's nothing that has Device ID's HPQ004! I remember people saying that after fresh Windows install, there were 6 unknown devices or more. I had only 5. [Fingerprint device, 3x MemCard reader and IR receiver]. There was no accelerometer... Also, when I try to install the drivers/software, the windows pops up:
ProtectSmart Hard Drive Protection: with text Property.AccelerometerNotPresent
and then another one saying something like Features were not installed because of installation error or unsupported feature.
So now I'm stuck with a notebook that is unsafe to travel with, because the disk is no longer protected
I already installed all the drivers available from HP page, even downloaded newest ones from Intel (chipset) etc.
Is there a solution to this? Has anyone else encountered this problem?
Windows 7 is officially out and available as RTM version, not beta, so I think HP should open support for it and release new drivers for win7! And most importantly, fix this issue ...
This question was solved.
View Solution.

Well, thanks to myself, I fixed it. After some thinking I remembered that ACPI = BIOS-related. It appears that there is a problem with the newest (F16) BIOS.
F.16 changelog is below:
  Version: F.16 A  (26 May 2009)       Fixes  
Updates the Intel MRC Code to version 2.7.
Updates the Intel AHCI OP ROM to version iSrc 1.20_E.0012 11252008.
Updates the BIOS to support Microsoft Windows Vista Operating Systems with Service Pack 2 (SP2).
 I went back to version F.14 and... boom! New (unknown) device found And guess what, it's ACPI/HPQ0004... So now my HDD is protected again ^^ yay!
I don't know which of these changes cause that, but it looks that that can be fixed.
I'll go back to F.16 again to see if the device will disappear and then contact HP support on that case.
EDIT: Well, F.16 breaks things again, so it's definetely a BIOS problem. Thanks for... umm... well... at least spread the word, guys I hope this helps if someone has the same problem.
Message Edited by dark_skeleton on 08-22-2009 07:08 AM
Message Edited by dark_skeleton on 08-22-2009 07:11 AM

Similar Messages

  • Can't install Win 8 - Satellite Pro C660 does not detect HDD

    Hello,
    My HDD has died, so i decided to upgrade my Satellite Pro C660-1D9 to an SSD.
    I made a bootable USB with Win8, and booted just fine.
    The problem is that it does not detect my SSD so i can proceed with the install.
    SSD shows up in BIOS, but not in Windows install.
    It says there's a driver missing.
    I downloaded AHCI drivers (XP, only ones available) and even then, after selecting the only driver that appears, it says no new devices found.
    I tried changing SATA mode from AHCI to Compatibility mode and it's the same..
    What can i do?
    Thanks for the help.
    Best regards,
    Bruno Moreira

    Older Windows XP required an AHCI driver from Intel but I think this isnt a missing SATA driver issue because as far as I know Windows 8 as well as Win 8.1 already contains the drivers in order to recognize the HDD or SSD drive.
    Furthermore the OS installation should be possible even if the driver would not be added... for this procedure you have to use the "compatibility mode".
    As you said, the compatibility mode did not work too, so I think there is another problem.
    However, Toshiba driver page provides also an Intel RST (Intel Rapid Storage Technology) driver (Windows 8 - Upgrade) which you could try to add while OS installation.
    But Im wondering if you would be able to install this Win 8 on common SATA HDD.
    Did you try to format the SSD drive using another computer and then to install Win 8?
    Try it out.

  • MacBook Pro 2011 does not detect external monitor

    I have a MacBook Pro 13'' early 2011 runing Lion 1.7.2.
    I have an HP v185ws external monitor connected via an Apple Thunderbolt to VGA connector.
    Since last month's Thunderbolt firmware update, my external monitor is no longer detected.
    Does anybody has a solution to this problem?
    Thanks.

    I have a problem connecting external display (Dell U2311H) to my 13" MacBook Pro (Early 2011).
    I use Tecklink Mini DasplayPort to HDMI adapter (http://www.techlink.uk.com/products/wires_cables/wiresmedia/wiresmedia_media/wir esmedia_mini_displayport_plug_to_hdmi_plug), but since U2311H doesn't have HDMI input, I also use Manhattan DisplayPort to HDMI Adapter (http://www.manhattan-products.com/en-US/products/8101-displayport-adapter).
    And nothing.
    The display is not detected, no picture or even external monitor presence at all.
    I even reset PRAM, and installed 10.8.2 Supplementary update.
    I also plugged and unplugged all I could, with no luck.
    As I can see on Apple discussion, it is a common problem with 2011 MacBook Pro's.
    It seems like the problem is in Thundebolt port, it somehow does not work properly.

  • MacBook Pro Mid2012 does not detect external monitor

    After i upgraded to MAVERICKS now using my " BELKIN HDMI TO THUNDERBOLT ADAPTER "
    when i connect it to TV the monitor flashes black and nothing happens no signal on TV go to settings display and sound there is nothing and when i disconnect HDMI it flashes black again ,,, help please ..
    i doent know if its from MAVERICKS OR HDMI CONVERTER OR SMT TV OR THUNDERBOLT PORT

    I have a problem connecting external display (Dell U2311H) to my 13" MacBook Pro (Early 2011).
    I use Tecklink Mini DasplayPort to HDMI adapter (http://www.techlink.uk.com/products/wires_cables/wiresmedia/wiresmedia_media/wir esmedia_mini_displayport_plug_to_hdmi_plug), but since U2311H doesn't have HDMI input, I also use Manhattan DisplayPort to HDMI Adapter (http://www.manhattan-products.com/en-US/products/8101-displayport-adapter).
    And nothing.
    The display is not detected, no picture or even external monitor presence at all.
    I even reset PRAM, and installed 10.8.2 Supplementary update.
    I also plugged and unplugged all I could, with no luck.
    As I can see on Apple discussion, it is a common problem with 2011 MacBook Pro's.
    It seems like the problem is in Thundebolt port, it somehow does not work properly.

  • IE 11 on Windows 7 x64 does not display FeedBurner feeds correctly

    Dear All,
    I have just installed Internet Explorer 11 on my Windows 7 x64 system. It all went smoothly except for certain feeds not displaying correctly. After a bit of investigation it seems FeedBurner feeds are the ones which do not work.
    Any of the FeedBurner feeds I was subscribed to previously display a webpage instead of the standard feed view, and cannot be marked as read. Also, if I try to subscribe to a new FeedBurner feed, there is no "Subscribe to this feed" link to click
    on, only the same webpage.
    I have also noticed that the only Medium.com feed I am subscribed to only displays the XML code of the feed, not the standard feed view. There is only one of those, so I cannot say if it is general or not; but the FeedBurner issue is general though.
    Is this a general occurrence? If so, when can we expect a solution?
    Thank you for your help.
    FD

    Dear Rob,
    These forums appear as one of the available avenues for "Ask the community" in the Help > Online support menu. Besides, there are already tickets in the Microsoft Community for Home Users and Consumers about this, but no valid answers:
    http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/bug-feedburner-rss-feeds-failing-to-format/53d33c48-21dd-4273-a3f0-eb5a80bb7ce7
    http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/google-rss-feeds-dont-reneder-to-good-in-ie-11/0bc517fc-8cc6-42b1-9cab-03f5f5350157
    I tried the Compatibility View settings, but they do not help at all.
    For example, if you try
    http://feeds.feedburner.com/aei-ideas/posts you get this:
    while what I expect is something like this:
    Other feeds that also exhibit this problem are:
    http://feeds.feedburner.com/LuboMotlsReferenceFrame
    http://feeds.feedburner.com/WarNewsUpdates
    I have no idea what an XML data island is, but IE10 (what I was using before the upgrade) did display
    https://medium.com/feed/war-is-boring correctly, while IE11 now only displays XML code.
    Thank you for your help.
    FD

  • Windows 10 upgrade does not detect external hdmi monitor

    Hi I have just upgraded my laptop yoga 2 11 to windows 10.I use an external hdmi monitor at the office desk with the previous windows 8.1 and no problems, but once I upgraded two hours ago to windows 10I my external monitor is not detected by windows10. what should i do?? Best regards, Martin

    I have ENVY 15 K101TX; and I'm facing the same problem after upgrading to WIN10.Whenever I try to shut down the Laptop, it just doesn't shutdown completely. The screen goes blank but the power light and fan stays on. I have to press & hold to shut down the laptop. And we all know it's not a solution.And it also doesn't come back after sleep mode. I have to force shut down and start it again.I have checked all the power options and have tried all the things possible.Any one?

  • Ios 6 does not recognise my mobile data connection

    Updated my 3GS to IO(S 6 and, although the mobile data is unchanged and shown in settings, the 3GS now says I don't have a mobile data connection.  Ridiculous!  Why don't Apple get these things right?
    Any ideas for a solution folks?

    can people contact you? If so, then there is no specific issue.
    I don't have the answer, but maybe you will get an answer by asking directly on the WhatsApp forums.
    The search box on top-right of this page is your true friend, and the public Knowledge Base too:

  • Windows nor iTunes does not detect my iphone when I plug it in

    Please help, when I first got my iphone 4, itunes and my computer can detect it. Then one day, it didn't detect it anymore. I have tried everything this website has to offer. I even called Apple tech support, and their final solution to my problem was to upgrade to Windows 7. That is BS. It use to work, but I don't know why it is not working now. I have tried all the 5 R's( reinstall, restore, ...etc), but still nothing.
    Here is a list of things I have done already:
    1) Reinstalled iTunes and all apple mobile software according to Apple tech support
    2) was on the phone with apple tech support for close to 2 hours, when finally, they recommended I upgrade to windows 7
    3) tried all USB ports in my computer with no change
    4) prayed to God for guidance and strength
    Please, anybody, please help me. thank you

    Hi. Just go a bit further by process of elimination which you've already started. Here's a couple more things you can try.
    1. Different USB cable?
    2. Try plugging into another computer just to see if your iPhone will get recognised then.
    If it still deosn't work then I can only assume that the handset itself has developed some kind of fault, in which case, just book a 'Genius' appointment at your local Apple store asap and get it replaced.

  • Officejet pro x64 does not print 2 sided

    I set up my hp officejet Pro 8615 printer two days ago,i tired to print 2 sided page i push the the 2 side print button nothing, it only print one side.

    Hi @mark04, 
    Welcome to the HP Support Forums.  I see that you would like to know how to print duplex with your Officejet 8615 printer.
    I’ve included the Printing on Both Sides of the Paper (Duplexing) for HP Officejet Pro 8610, 8620, 8630, 8640, and 866... document which will walk you through how to print on both sides of the paper.
    I hope the above helps.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Just got second hand iphone4s. Tried to connect to iTunes on laptop running windows 8.1. Does not detect iPhone, iPod or iPad. Can anyone help please?

    Just got a second hand iPhone 4s and tried to connect to iTunes on laptop running windows 8.1 does not detect iPhone, iPad or iPod. Can any help please? iPhone is  version 7.1 and running latest itunes

    Hello HungryHoover,
    It sounds like you are not able to see any iOS devices in iTunes on your PC. I recommend the following article to help you troubleshoot that named:
    iOS: Device not recognized in iTunes for Windows
    http://support.apple.com/kb/ts1538
    Thank you for using Apple Support Communities.
    Regards,
    Sterling

  • Tecra Z50-A-11V: New SSD but Win 8.1 does not detect it

    We bought a Crucial M550 256GB disk and want to replace in a Toshiba Tecra Z50-Av1
    We do not want to make any transfer of data or cloned.
    We want to do a clean install with Windows 8.1
    The BIOS recognizes the SSD
    But when you install Windows 8.1 does not detect any disk connected to the unit and requested additional drivers. Windows not detect drive
    https://www.dropbox.com/s/mlvk6v3lxzi1rrh/2014-05-04%2009.47.18.jpg
    https://www.dropbox.com/s/fr2eo5l9xonaoln/2014-05-04%2009.48.59.jpg
    https://www.dropbox.com/s/8usxog8wm06funr/2014-05-04%2010.06.09.jpg
    i too test with lasted version of this driver (old F6 in boot to locate hdd driver)
    https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23496&lang=eng&wapk w=f6flpy-x64.zip
    and with toshiba package
    http://support.toshiba.com/support/viewContentDetail?contentId=4004211
    you can see than i have 3.20 version of BIOS. interestingly I see that the last one is the Toshiba has released version 3.1
    But always the drive CRUCIAL is not reconized by the boot instalation of windows
    The problem is similar with ubunto, kubuntu, .... the drive is detected with the BIOS but not for the OS.
    any help?
    Thanks

    Hi
    Did you solve this issue?
    Could you install the Windows 8.1 system on this SSD drive?
    I think the additional driver installation while setup procedure isnt necessary since Win 8.1 should already contain the essential drivers.
    From my point of few there could be an compatibility issue (maybe SSD firmware update would solve this).
    How about the usage of other SSD drives? Do you have the same problem using other SSD drives from other manufactures?
    Feedback would be appreciated.

  • Thinkpad Edge S430 - Windows does not detect external display connected via HDMI

    On a Thinkpad S430 with HD4000 integrated graphics, an external display connected via a HDMI cable is not detected at all when using Windows. The system is fully updated as of the time of posting this message, both via the Lenovo Update tool as well as Windows update.
    The Intel driver version is 8.15.10.2696. It appears that this is the latest version, since it does not offer an update when I try to auto-update it via Device Manager.
    NB: I am running Ubuntu 12.04 with kernel 3.4.0 on the same machine, and the external display works perfectly fine with this software configuration.
    Hence I think that it's very likely that this is a Windows-specific driver issue.
    Would Lenovo happen to have a driver update in the works? Alternatively, I will be thankful for any suggestions about possible resolution of this problem.

    skn2011 wrote:
    My Macbook Pro notbook 13.3" does not detect external display throught it's mini display port to HDMI connector when connected to Sony Bravia 32" LCD TV.Can anyone help me get the answer as i tried reading everywhere on internet and none does not seems to work.Please help me out guys.
    Are you using the Apple adaptor or a 3rd party

  • Satellite Pro C660-1NQ does not detect WLan network

    Hi Guys,
    We have a Toshiba Satellite Pro C660-1NQ here which does not detect the wireless network at all,
    I have checked device manager and the wireless card does not show in here.
    I tried scanning for new hardware,but nothing was found. I tried turning the wireless off/on with the function and F8 keys but still not showing in device manager or finding any new hardware.....
    Any ideas as to what i can try next?
    Cheers,
    Ash

    Hi
    It seems that the notebook would support the Atheros 802.11agn Wlan card.
    Usually the Atheros Wlan card should be listed in device manager under in the menu Network Adapters.
    If its not listed then I recommend installing the WLAN driver which can be downloaded here:
    http://aps2.toshiba-tro.de/wlan/?page=downloads
    Choose the Atheros Wireless LAN Adapter Windows 7 (32/64) 9.2.0.419.0 or newer
    Hope this helps to detect the Wlan chip!!!

  • Macbook pro does not detect TV

    Hi,
    I have macbook pro Mid 2010. It used to work fine with Sony Bravia TV but today when I tried it was not detecting my TV.
    I do not see any "Arrangements" tab under System Preferences -> Displays. Here are my macbook pro details:
    Processor  2.53 GHz Intel Core i5
    Memory  4 GB 1067 MHz DDR3
    Graphics  Intel HD Graphics 288 MB
    Software  OS X 10.9.5 (13F34)
    I tried to reset PRAM but no help. Any suggestions on what may be happening?
    Thanks,
    Gaurav

    skn2011 wrote:
    My Macbook Pro notbook 13.3" does not detect external display throught it's mini display port to HDMI connector when connected to Sony Bravia 32" LCD TV.Can anyone help me get the answer as i tried reading everywhere on internet and none does not seems to work.Please help me out guys.
    Are you using the Apple adaptor or a 3rd party

  • When i connect my philips 170c monitor to my macbook pro 13" early 2011, it does not detect the second monitor?

    help! i've googled around, but none seems to solve my problem
    my macbook pro is early 2011, 13", running lion.
    the philips monitor is vga only, so i have a mini display port to vga adaptor and connecting it to the vga.
    the screen on my mbp does turn blue, but no input is detected on the external monitor.
    any advice?

    If it does not detect the display automatically, try going to system preferences>displays, click detect displays.

Maybe you are looking for

  • Consuming ABAP Webservice from Android device

    Dear Experts, I am ABAP developer (limited knowledge on android) trying to connect  Android device to a.SAP Webservice Through trial and error and help from SDN and Android forums i managed to link up the ABAP webservice and android using KSOAP2 API.

  • APEX Calendar Help - I'm stuck!

    Hello, First let me preface this by saying I am not an APEX expert and have been learning on the fly for the past few weeks. As a trainer for my organization it was important to have a dynamic training and events calendar with some specific features.

  • CS3/Matrox: install question

    I have a small C drive (40 GB) with very little installed on it other than Windows XP, CS3 and Matrox 3.5. My C drive is nearly out of space, so I would like to uninstall Matrox and CS3 and reinstall them onto a much larger internal drive I have (750

  • Can't see Apple videos

    I am not able to 'see' any videos from the Apple site e.g. tutorials, keynote address etc. Sound is fine, and I don't have problems at other sites. Tried the suggestions made in this forum previously (http://discussions.apple.com/thread.jspa?messageI

  • 3560x dying

    Hi everyone. We just got many 3560x switches for a project. Curiously and in a very rate event (at least for me ) 4 of them died after workijg normally. 3 for some days and the last one for 3 weeks. Power supplies are ok and light up, they work on ot