Windows 7 problem with EFS (Encrypting file system)

Hello colleagues!
I think this topic is related more to the security.
The problem is a bit unusual and google doesn't give me a clear answers, but maybe anyone came across
with similar problem...
In general, I suspect that my problem is EFS (Encrypting file system), ie
service that automatically encrypts files using a digital signature (certificate).
A little background:
- On the work PC it was necessary to reinstall
the system, according to corporate rules all the content we have is encrypted using EFS (Encrypted files are highlighted with green color as you know).
I have copied all the data on a portable drive and also copied the certificates (certmgr.msc).
The system was reinstalled. The only change - it was x32 and became x64.
- It was necessary to free up some space on the hard drive (the file
system on it is NTFS), so, I temporary copied all the files on my home PC. My work certificate was installed on it too, because
I work from home
sometimes.
When the work PC was repaired, I've moved all the files back in
the same way (ie on the portable HDD, then to the work PC).
All files were working, but when I needed MS Word documents, it became clear that something was wrong.
When I've opened the document, it gaveme a window with weird symbols and prompts me to select the encoding ... of course -
no encoding was fit.
Started to explore all the documents, it appears that some part of them were working,
someof them not - all the old documents were working, ie the ones, which
were created before deploying EFS (newly created or copied files immediately encrypted).
So, now I am sure that the
documents were somehow re-encrypted, at least on a portable hard drive, they do not look as encrypted (not highlighted in green), but it's still not open.
Completely stopped opening all the documents that have
been encrypted (for all types of files, ie it is not just an MS Word, but also pdf, presentations, charts, and even the pictures).
Tell me, who faced similar?
How can it all back? I have no possibility to restore those documents from another sources.

Try copy those corrupted files and make sure you are using the same certificate and then re-encrypt the copied files and try decrypt them.
If possible, use the same account as you used for encryption.

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EFS(Encrypting File System ) Folder can work for cloning Windows 7 PC?

Dear All,
I am using EFS (Encrypting File System) on a Windows 7 notebook to encrypt a folder.
I would like to clone this notebook to several other notebooks.
Will the EFS still work on the cloned PC?

Hi,
As I know, after cloning the system, the SID may be changed. So, the EFS folder unable to open.
But if you have the EFS certificate, you can still use the folder with no issue.
In theory, the EFS can work on the cloned PC, please backup the certificate first.
Back up Encrypting File System (EFS) certificate:
http://windows.microsoft.com/en-in/windows/back-up-efs-certificate#1TC=windows-7
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Blair Deng
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Hello,
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I think I figured it out after reading other forums. Thanks!

EFS Encrypted Files over home workgroup network via WebDAV avoiding Active Directory fixing Access Denied errors

This is for information to help others
KEYWORDS:
- Sharing EFS encrypted files over a personal lan wlan wifi ap network
- Access denied on create new file / new fold on encrypted EFS network file share remote mapped folder
- transfer encryption keys / certificates
- set trusted delegation for user + computer for EFS encrypted files via
Kerberos
- Windows Active Directory vs network file share
- Setting up WinDAV server on Windows 7 Pro / Ultimate
It has been a long painful road to discover this information.
I hope sharing it helps you.
Using EFS on Windows 7 pro / ultimate is easy and works great. See
here and
here
So too is opening + editing encrypted files over a peer-to-peer Windows 7 network.
HOWEVER, creating a new file / new folder over a peer-to-peer Windows 7 network
won't work (unless you follow below steps).
Typically, it is only discovered as an issue when a home user wants to use synchronisation software between their home computers which happens to have a few folders encrypted using windows EFS. I had this issue trying to use GoodSync.
Typically an "Access Denied" error messages is thrown when a \\clientpc tries to create new folder / new file in an encrypted folder on a remote file share \\fileserver.
Why such a EFS drama when a network is involved?
Assume a home peer-to-peer network with 2pc: \\fileserver and \\clientpc
When a \\clientpc tries to create a new file or new folder on a \\fileserver (remote computer) it fails. In a terribly simplified explanation it is because the process on \\fileserver that is answering the network requests is a process working for a user on
another machine (\\clientpc) and that \\fileserver process doesn't have access to an encryption certificate (as it isn't a user). Active Directory gets around this by using kerberos so the process can impersonate a \\fileserver user and then use their certificate
(on behalf of the clienpc's data request).
This behaviour is confusing, as a \\clientpc can open or edit an existing efs encrypted file or folder, just can't create a new file or folder. The reason editing + opening an encrypted file over a network file share is possible is because the encrypted
file / folder already has an encryption certificate, so it is clear which certificate is required to open/edit the file. Creating a new file/folder requires a certificate to be assigned and a process doesn't have a profile or certificates assigned.
Solutions
There are two main approaches to solve this:
     1) SOLVE by setting up an Active Directory (efs files accessed through file shares)
          EFS operations occur on the computer storing the files.
          EFS files are decrypted then transmitted in plaintext to the client's computer
          This makes use of kerberos to impersonate a local user (and use their certificate for encrypt + decrypt)
     2) SOLVE by setting up WebDAV (efs files accessed through web folders)
           EFS operations occur on the client's local computer
           EFS files remain encrypted during transmission to the client's local computer where it is decrypted
           This avoids active directory domains, roaming or remote user profiles and having to be trusted for delegation.
           BUT it is a pain to set up, and most online WebDAV server setup sources are not for home peer-to-peer networks or contain details on how to setup WebDAV for EFS file provision
         READ BELOW as this does
Create new encrypted file / folder on a network file share - via Active Directory
It is easily possible to sort this out on a domain based (corporate) active directory network. It is well documented. See
here. However, the problem is on a normal Windows 7 install (ie home peer-to-peer) to set up the server as part of an active directory domain is complicated, it is time consuming it is bulky, adds burden to operation of \\fileserver computer
and adds network complexity, and is generally a pain for a home user. Don't. Use a WebDAV.
Although this info is NOT for setting up EFS on an active directory domain [server],
for those interested here is the gist:
Use the Active Directory Users and Computers snap-in to configure delegation options for both users and computers. To trust a computer for delegation, open the computer’s Properties sheet and select Trusted for delegation. To allow a user
account to be delegated, open the user’s Properties sheet. On the Account tab, under Account Options, clear the The account is sensitive and cannot be delegated check box. Do not select The account is trusted for delegation. This property is not used with
EFS.
NB: decrypted data is transmitted over the network in plaintext so reduce risk by enabling IP Security to use Encapsulating Security Payload (ESP)—which will encrypt transmitted data,
Create new encrypted file / folder on a network file share - via WebDAV
For home users it is possible to make it all work.
Even better, the functionality is built into windows (pro + ultimate) so you don't need any external software and it doesn't cost anything. However, there are a few hotfixes you have to apply to make it work (see below).
Setting up a wifi AP (for those less technical):
   a) START ... CMD
   b) type (no quotes): "netsh wlan set hostednetwork mode=allow ssid=MyPersonalWifi key=12345 keyUsage=persistent"
   c) type (no quotes): "netsh wlan start hostednetwork"
Set up a WebDAV server on Windows 7 Pro / Ultimate
-----ON THE FILESERVER------
   1 click START and type "Turn Windows Features On or Off" and open the link
       a) scroll down to "Internet Information Services" and expand it.
       b) put a tick in: "Web Management Tools" \ "IIS Management Console"
       c) put a tick in: "World Wide Web Services" \ "Common HTTP Features" \ "WebDAV Publishing"
       d) put a tick in: "World Wide Web Services" \ "Security" \ "Basic Authentication"
       e) put a tick in: "World Wide Web Services" \ "Security" \ "Windows Authentication"
       f) click ok
       g) run HOTFIX - ONLY if NOT running Windows 7 / windows 8
KB892211 here ONLY for XP + Server 2003 (made in 2005)
KB907306 here ONLY for Vista, XP, Server 2008, Server 2003 (made in 2007)
2 Click START and type "Internet Information Services (IIS) Manager"
3 in IIS, on the left under "connections" click your computer, then click "WebDAV Authoring Rules", then click "Open Feature"
       a) on the right side, under Actions, click "Enable WebDAV"
4 in IIS, on the left under "connections" click your computer, then click "Authentication", then click "Open Feature"
       a) on the "Anonymous Authentication" and click "Disable"
       b) on the "Windows Authentication" and click "Enable"
      NB: Some Win 7 will not connect to a webDAV user using Basic Authentication.
        It can be by changing registry key:
           [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WebClient\Parameters]
           BasicAuthLevel=2
       c) on the "Windows Authentication" click "Advanced Settings"
           set Extended Protection to "Required"
       NB: Extended protection enhances the windows authentication with 2 security mechanisms to reduce "man in the middle" attacks
5 in IIS, on the left under "connections" click your computer, then click "Authorization Rules", then click "Open Feature"
       a) on the right side, under Actions, click "Add Allow Rule"
       b) set this to "all users". This will control who can view the "Default Site" through a web browser
       NB: It is possible to specify a group (eg Administrators is popular) or a user account. However, if not set to "all users" this will require the specified group/user account to be used for logged in with on the
clientpc.
       NB: Any user account specified here has to exist on the server. It has a bug in that it usernames specified here are not validated on input.
6 in IIS, on the left under "connections" click your computer, then click "Directory Browsing", then click "Open Feature"
       a) on the right side, under Actions, click "Enable"
HOTFIX - double escaping
7 in IIS, on the left under "connections" click your computer, then click "Request Filtering", then click "Open Feature"
       a) on the right side, under Actions, click "Edit Feature Settings"
       b) tick the box "Allow double escaping"
     *THIS IS VERY IMPORTANT* if your filenames or foldernames contain characters like "+" or "&"
     These folders will appears blank with no subdirectories, or these files will not be readable unless this is ticked
     This is safe btw. Unchecked (default) it filters out requests that might possibly be misinterpreted by buggy code (eg double decode or build url's via string-concat without proper encoding). But any bug would need to be in IIS basic
file serving and this has been rigorously tested by microsoft, so very unlikely. Its safe to "Allow double escaping".
8 in IIS, on the left under "connections" right click "Default Web Site", then click "Add Virtual Directory"
       a) set the Alias to something sensible eg "D_Drive", set the physical path
       b) it is essential you click "connect as" and set
this to a local user (on fileserver),
       if left as "pass through authentication" a client won't be able to create a new file or folder in an encrypted efs folder (on fileserver)
             NB: the user account selected here must have the required EFS certificates installed.
                        See
here and
here
        NB: Sharing the root of a drive as an active directory (eg D:\ as "D_Drive") often can't be opened on clientpcs.
      This is due to windows setting all drive roots as hidden "administrative shares". Grrr.
       The work around is on the \\fileserver create an NTFS symbollic link
          e.g. to share the entire contents of "D:\",
                on fileserver browse to site path (iis default this to c:\inetpub\wwwroot)
                in cmd in this folder create an NTFS symbolic link to "D:\"
                so in cmd type "cd c:\inetpub\wwwroot"
                then in cmd type "mklink /D D_Drive D:\"
        NB: WebDAV will open this using a \\fileserver local user account, so double check local NTFS permissions for the local account (clients will login using)
         NB: If clientpc can see files but gets error on opening them, on clientpc click START, type "Manage Network Passwords", delete any "windows credentials" for the fileserver being used, restart
clientpc
9 in IIS, on the left under "connections" click on "WebDAV Authoring Rules", then click "Open Feature"
       a) click "Add authoring rules". Control access to this folder by selecting "all users" or "specified groups" or "specified users", then control whether they can read/write/source
       b) if some exist review existing allow or deny.
           Take care to not only review the "allow access to" settings
           but also review "permissions" (read/write/source)
       NB: this can be set here for all added virtual directories, or can be set under each virtual directory
10 Open your firewall software and/or your router. Make an exception for port 80 and 443
       a) In Windows Firewall with Advanced Security click Inbound Rules, click New Rule
             choose Port, enter "80, 443" (no speech marks), follow through to completion. Repeat for outbound.
          NB: take care over your choice to untick "Public", this can cause issues if no gateway is specified on the network (ie computer-to-computer with no router). See "Other problems+fixes"
below, specifically "Cant find server due to network location"
       b) Repeat firewall exceptions on each client computer you expect to access the webDAV web folders on
HOTFIX - MAJOR ISSUE - fix KB959439
11 To fully understand this read "WebDAV HOTFIX: RAW DATA TRANSFERS" below
      a) On Windows 7 you need only change one tiny registry value:
           - click START, type "regedit", open link
           -browse to [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\MRxDAV\Parameters]
           -on the EDIT menu click NEW, then click DWORD Value
           -Type "DisableEFSOnWebDav" to name it (no speech marks)
           -on the EDIT menu, click MODIFY, type 1, then click OK
           -You MUST now restart this computer for the registry change to take effect.
      b) On Windows Server 2008 / Vista / XP you'll FIRST need to
download Windows6.0-KB959439 here. Then do the above step.
         NB microsoft will ask for your email. They don't care about licence key legality, it is more to keep you updated if they modify that hotfix
12 To test on local machine (eg \\fileserver) and deliberately bypass the firewall.
      a) make sure WebClient Service is running
            (click START, type "services" and open, scroll down to WebClient and check its status)
      b) Open your internet software. Go to address "http://localhost:80" or "http://localhost:80"
            It should show the default "IIS7" image.
            If not, as firewall and port blocking are bypassed (using localhost) it must be a webDAV server setting. Check "Authorization Rules" are set to "Allow All Users"
      c) for one of the "virtual directories" you added (8), add its "alias" onto "http://localhost/"
                e.g. http://localhost/D_drive
            If nothing is listed, check "Directory Browsing" is enabled
13 To test on local machine or a networked client and deliberately try and access through the firewall or port opening of your router.
      a) make sure WebClient Service is running
            (click START, type "services" and open, scroll down to WebClient and check its status)
      b) open your internet software. Go to address "http://<computer>:80" or "http://<computer>:80".
              eg if your server's computer name is "fileserver" go to "http://fileserver:80"
              It should show the default "IIS7" image. If not, check firewall and port blocking.
              Any issue ie if (12) works but (13) doesn't, will indicate a possible firewall issue or router port blocking issue.
     c) for one of the "virtual directories" you added (8), add its "alias" onto "http://<computername>:80/"
               eg if alias is "C_driver" and your server's computer name is "fileserver" go to "http://fileserver:80/C_drive"
               A directory listing of files should appear.
--- ON EACH CLIENT ----
HOTFIX - improve upload + download speeds
14 Click START and type "Internet Options" and open the link
      a) click the "Connections" tab at the top
      b) click the "LAN Settings" button at the bottom right
      c) untick "Automatically detect settings"
HOTFIX - remove 50mb file limit
15 On Windows 7 you need only change one tiny registry value:
      a) click START, type "regedit", open link
    b) browse to [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\WebClient\Parameters]
       c) click on "FileSizeLimitInBytes"
       d) on the EDIT menu, click MODIFY, type "ffffffff", then click OK (no quotes)
HOTFIX - remove prompt for user+pass on opening an office or pdf document via WebDAV
16 On each clientpc click START, type "Internet Options" and open it
         a) click on "Security" (top) and then "Custom level" (bottom)
         b) scroll right to the bottom and under "User Authentication" select "Automatic logon with current username and password"
         SUCH an easy fix. SUCH an annoying problem on a clientpc
   NB: this is only an issue if the file is opened through windows explorer. If opened through the "open" dialogue of the software itself, it doesn't happen. This is as a WebDAV mapped drive is consdered a "web folder" by windows
explorer.
TEST SETUP
17 On the client use the normal "map network drive"
            e.g. server= "http://fileserver:80/C_drive", tick reconnect at logon
            e.g. CMD: net use * "http://fileserver:80/C_drive"
         If it doens't work check "WebDAV Authoring Rules" and check NTFS permissions for these folders. Check that on the filserver the elected impersonation user that the client is logging in with (clientpc
"manage network passwords") has NTFS permissions.
18 Test that EFS is now working over the network
       a) On a clientpc, map network drive to http://fileserver/
       b) navigate to a folder you know on the \\flieserver is encrypted with EFS
       c) create a new folder, create a new file.
           IF it throws an error, check carefully you mapped to the WebDAV and not file share
              i.e. mapped to "http://fileserver" not "\\fileserver"
           Check that on clientpc the required efs certificate is installed. Then check carefully on clientpc what user account you specified during the map drive process. Then check on the \\fileserver this
account exists and has the required EFS certificate installed for use. If necessary, on clientpc click START, type "Manage Network Passwords" and delete the windows credentials currently in the vault.
       d) on clientpc (through a webDAV mapped folder) open an encrypted file, edit it, save it, close it. On the \\fileserver now check that file is readable and not gobble-de-goup
       e) on clientpc copy an encrypted efs file into a folder (a webDAV mapped folder) you know is not encrypted on \\fileserver. Now check on the \\fileserver computer that the file is readable and not gobble-de-goup (ie the
clientpc decrypted it then copied it).
        If this fails, it is likely one in IIS setting on fileserver one of the shared virtual directories is set to: "pass through authentication" when it should be set to "connect as"
        If this is not readable check step (11) and that you restarted the \\fileserver computer.
19 Test that clients don't get the VERY annoying prompt when opening an Office or PDF doc
      a) on clientpc in windows explorer browse to a mapped folder you know is encrypted and open an office file and then PDF.
            If a prompt for user+pass then check hotfix (16)
20 Consider setting up a recycling bin for this mapped drive, so files are sent to recycling bin not permanently deleted
      a) see the last comment at the very bottom of
this page:
Points to consider:
   - NB: WebDAV runs on \\fileserver under a local user account, so double check local NTFS permissions for that local account and adjust file permissions accordingly. If the local account doesn't have permission, the webDAV / web folder share won't
either.
- CONSIDER: IP Security (IPSec) or Secure Sockets Layer (SSL) to protect files during transport.
MORE INFO: HOTFIX: RAW DATA TRANSFERS
More info on step (11) above.
Because files remain encrypted during the file transfer and are decrypted by EFS locally, both uploads to and downloads from Web folders are raw data transfers. This is an advantage as if data is intercepted it is useless. This is a massive disadvantage as
it can cause unexpected results. IT MUST BE FIXED or you could be in deep deep water!
Consider using \\clientpc to access a webfolder on \\fileserver and copying an encrypted EFS file (over the network) to a web folder on \\fileserver that is not encrypted.
Doing this locally would automatically decrypt the file first then copy the decrypted file to the non-encrypted folder.
Doing this over the network to a web folder will copy the raw data, ie skip the decryption stage and result in the encrypted EFS file being raw copied to the non-encrypted folder. When viewed locally this file will not be recognised as encrypted (no encryption
file flag, not green in windows explorer) but it will be un-readable as its contents are still encrypted. It is now not possible to locally read this file. It can only be viewed on the \\clientpc
There is a fix:
      It is implimented above, see (11) above
      Microsoft's support page on this is excellent and short. Read "problem description" of "this microsoft webpage"
Other problems + fixes
PROBLEM: Can't find server due to network location.
     This one took me a long time to track down to "network location".
     Win 7 uses network locations "Home" / "Work" / "Public".
     If no gateway is specified in the IP address, the network is set to '"unidentified" and so receives "Public" settings.
     This is a disaster for remote file share access as typically "network discovery" and "file sharing" are disabled under "Public"
     FIX = either set IP address manually and specify a gateway
     FIX = or force "unidentified" network locations to assume "home" or "work" settings -
read here or
here
     FIX = or change the "Public" "advanced network settings" to turn on "network discovery" and "file sharing" and "Password Protected Sharing". This is safe as it will require a windows
login to gain file access.
PROBLEM: Deleting files on network drive permanently deletes them, there is no recycling bin
       By changing the location of "My Contacts" or similar to the root directory of your mapped drive, it will be added to recycling bin locations
      Read
here (i've posted a batch script to automatically make the required reg files)
I really hope this helps people. I hope the keywords + long title give it the best chance of being picked up in web searches.

What probably happens is that processes are using those mounts. And that those processes are not killed before the mounts are unmounted. Is there anything that uses those mounts?

How to share EFS encrypted files over a network (\\workstation\c$\encrypted-file.txt)

Hello,
we decided to theft-protect our workstations by using EFS encryption on some important documents and directories.
Just to be sure: I hope that data will not be readable in the case that someone physically gains access to the disk or computer with encrypted data and does not know user's name & password to log in or does not have the right encryption certificate with
private key. Please correct me, if I'm wrong.
All workstations are Windows 7 Professional joined to the domain controlled by Windows 2008R2 DC. We are a bit lazy, so we have generated a local, self-signed EFS certificate on a single workstation and installed this (the same) certificate on all workstations.
Now, we are able to share EFS encrypted files for example via a NTFS formatted flash drive.
Later, we have setup a Certificate authority (we can potentially issue new EFS personal, domain-based certificates that are published in AD), and established DRA as well (published DRA via a Group Policy).
All logged-in users have the same (non-domain) certificate installed in their "My User Account" certificate store, cipher /y command shows the same thumbprint value.
However, we would like to be able access files remotely, in a "lazy" way using an administrative share like
\\workstation\c$\users\bob\document.txt. We all are Domain Admins, so NTFS and SMB privileges should be OK, unencrypted files are accessible OK.
I have tried to issue a new certificates via the Cert Authority, putting them into "Trusted People" container etc., adding them to the "Users who can access this file:" list on the encrypted file and nothing worked.
So is it possible to share EFS encrypted files over a workstation's share (i.e.
\\workstation\something)?
What should I do to get it working? :-)
Thank you for any ideas.
Jan

OK, I understand that. However, I have read this article
Using Encryption File System (Technet)
and there is stated "Remote EFS operations on files stored on network file shares are possible in Windows 2000 or later domain environments only. Domain users can remotely encrypt or decrypt files,
but this capability is not enabled by default"
There are notes about computer trust etc., so I am seeking for someone who would help me a little bit with this.
Just imagine the simplest possible "single-user" case: there are two Win7 computers A, B joined into the domain and just single user BOB. Bob uses those two computers and need to access own documents like
\\A\DocumentsA or
\\B\DocumentsB. Standard setup - folder sharing: everything is working fine, share and NTFS permissions are set up, BOB can work with his own "remote" documents from both computers (\\A\DocumentsA from computer B and
vice versa).
BOB decides to encrypt his documents. So BOB logs in computer A, starts "Manage file encryption certificates Wizard", gets an EFS Certificate from CA and encrypts his c:\Documents (shared as
\\A\DocumentsA). I assume the EFS certificate is stored on computer A in BOB's local profile, therefore I ask:
Now, BOB moves to the computer B and logs on.
Q1: Will be \\A\DocumentsA accessible for BOB from B?
Q2: If not, what should do now? Should I do something in AD for computer accounts (A and/or B) ?
Thank you.

Tempo problems with imported wav files

Hey everyone, sorry if there's a quick fix for this in the forums that I couldn't find, but I've been having some tempo problems with imported .wav files.
Long story short, my system couldn't handle playing all the tracks for a song while recording drums, so I bounced out an mp3 of the song and put it in a new Logic file so my drummer could just play along to that as I recorded him. Unfortunately, the original song is at 167 bpm, but I forgot to change the bpm in the new Logic file with the .mp3 file of the song to 167 bpm, so it was left at the default 120 bpm.
So, the drums were recorded at the correct 167 bpm, but Logic thinks that those new drum .wav files should be played at 120 bpm, so when I import my drum tracks back into the original file, they do not play correctly at all.
I could get record it all again, but I wanted to check if there was a way I could salvage what I already have, since my drummer lives about an hour away right now and can't just come over whenever he wants.
Thanks for the help! I really appreciate it.

Hi,
First, do not use MP3 in Logic, the sound quality is less than AIFF, WAV or CAF, and Logic has to decode it for playback, making it a heavier burden on the CPU than an uncoded audiofile, such as AIFF, WAV or CAF.
Secondly, audio files are independent of Logic's tempo. If you bounce down an audio file in any format (other than Apple Loop), it will play back at the same speed, +regardless of Logics' tempo setting+, either at recording or playback. Logic doesn't 'think' anything. The BPM is only important to MIDI tracks, or to the spacing between audio files. The audio files themselves *are not affected* by the tempo setting. If you import an audio file of tempo 167 into a 120 BPM project, the file will still play at 167, only Logic will indicate the wrong bar positions.
regards, Erik.

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I have exported file (SCVW and CS) from DEV system and imported into QAL system!
I ve changed the parameters of CCs!!
But messages on sxi_moni doesn't meet correlation!!!!
The same interface on DEV system work fine, everything it's ok!!!
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charleshia wrote:
Thanks so much for replying to my post. I tried the fist suggestions and they did not work. So, I attempted to move on Dow to the cleaning of my printer. I am the the first to admit that I'm not the genius when it come to electronics buys, my printer do not seem to have what is described in the photos. I'd like to upload a photo of my ink cartage but do not know how.
Charleshia, you can upload a photo here to reply. Click Reply, then on the window you'll see the image below..
click the one which has the red box, it's where you insert the photo
Going back on your issue.. the basic step would be.. take out the inks then close the door... what error message you got? If it's saying "Missing Ink Cartridge" just hit OK. Unplug the power cable at back of the printer, plug it back in.. Clean the copper contacts on the ink cartridges using a lint free cloth then reinstall them. Let me know if it resolved it or not.. I can only give basic troubleshooting here

Problem with printing pdf file

hello,
lately i have problem with printing pdf file:
i click on the print button and the respod is very slow
it takes more than a minute till the print window apears.
i tryied to install version X but it's the same, the problem exist only when printing via adobe reader,
other programs i'd working much faster.
please advice,
thank you

No, it is not set to overprint. Also, I have to add that the printing results were not consistent. Sometimes it covered and sometimes it did not.

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

haben
From looking at the specifications of your camera (SJCam 4000), we know already what video compression your camera is using. It is H.264.
A H.264.mov file should be supported by Premiere Elements 11. On what computer operating system is your Premiere Elements 11 running?
Do you have the latest version of QuickTime installed on your computer? And, are you running QuickTime and Premiere Elements 11 from a
User Account with administrative privileges? Please go to Premiere Elements 11 Publish+Share/Computer/QuickTime to confirm that you find
presets there for the QuickTime choice there.
What are the properties of these H.264.mov files - is it 1080p30 (1920 x 1080p30) or something else? Do you know if this camera is recording with a variable or
a constant frame rate?
Please review and consider and then we will decide what next.
Thank you.
ATR

InDesign CS5 causing problems with InCopy assignment file but not content files

I'm having a strange InDesign/InCopy CS5 issue (Mac OSX 10.6.6; all system & Adobe updates are current). In my InDesign doc I have one assignment file containing two content files. All of the InCopy pieces work fine in InDesign (i.e., I can check out/in, edit, etc.). When I go to open the assignment file in InCopy, InCopy starts to open it but then crashes. If I try to open each content file directly in InCopy, no problem. I've tried deleting and recreating new assignments in InDesign, but they all have the same result in InCopy.
I think this actually is a problem with the InDesign file because if I export the InDesign file to IDML, then try to open the IDML file, InDesign crashes! I've trashed my InDesign preferences, made sure all cross-references are up to date, etc. Anybody have any ideas what else to look for in my InDesign file that might cause this problem?
Thanks!
Andrea

Thanks John!
1) Here are the first 10-ish lines from the crash report that is generated when I try to open the IDML file:
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0   ???                               0xa0c266f0 _XHNDL_trapback_instruction + 0
1   com.adobe.InDesign.Indexing       0x20778192 GetPlugIn + 341394
2   com.adobe.InDesign.Indexing       0x20779009 GetPlugIn + 345097
3   PublicLib.dylib                   0x0129228b CScriptProvider::AccessProperties(IScriptRequestData*, IScript*) + 571
4   com.adobe.InDesign.Scripting      0x1f4befe8 GetPlugIn + 166440
5   com.adobe.InDesign.Scripting      0x1f4c2e31 GetPlugIn + 182385
6   com.adobe.InDesign.INXCore        0x20641444 GetPlugIn + 45220
7   PublicLib.dylib                   0x0142c9e8 CScriptDOMElement::GetMultipleAttributes(K2Vector<IDType<ScriptID_tag>, K2Allocator<IDType<ScriptID_tag> > > const&, adobe::version_1::vector<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue> > >&) + 280
8   PublicLib.dylib                   0x0142bd38 CScriptDOMElement::InsertProperties(adobe::version_1::vector<KeyValuePair<IDType<ScriptID _tag>, ScriptData>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, ScriptData> > >&, adobe::version_1::vector<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue> > > const&, short, short) + 1336
9   PublicLib.dylib                   0x0142beab CScriptDOMElement::SetSimpleAttributes(adobe::version_1::vector<KeyValuePair<IDType<Scrip tID_tag>, DOMAttributeValue>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue> > > const&, short) + 91
10 PublicLib.dylib                   0x0142c0d3 CScriptDOMElement::SetAttributes(adobe::version_1::vector<KeyValuePair<IDType<ScriptID_ta g>, DOMAttributeValue>, adobe::version_1::capture_allocator<KeyValuePair<IDType<ScriptID_tag>, DOMAttributeValue> > > const&) + 51
11 PublicLib.dylib                   0x0142a2ea CScriptDOMElement::SetAttribute(IDType<ScriptID_tag>, DOMAttributeValue const&) + 202
2) That works. Moved all pages (frame threading was preserved) to a new doc, exported to IDML, opened new IDML file just fine. Woo hoo! One of my editors won't be pleased that all of the tracked changes have disappeared, but at least the file functions now
Wish I knew what caused the problem in the first place so we could (hopefully) prevent this from happening again. Any ideas?
Thanks again for your help!
Cheers,
Andrea

Problems with reading XML files with ISO-8859-1 encoding

Hi!
I try to read a RSS file. The script below works with XML files with UTF-8 encoding but not ISO-8859-1. How to fix so it work with booth?
Here's the code:
import java.io.File;
import javax.xml.parsers.*;
import org.w3c.dom.*;
import java.net.*;
* @author gustav
public class RSSDocument {
    /** Creates a new instance of RSSDocument */
    public RSSDocument(String inurl) {
        String url = new String(inurl);
        try{
            DocumentBuilder builder = DocumentBuilderFactory.newInstance().newDocumentBuilder();
            Document doc = builder.parse(url);
            NodeList nodes = doc.getElementsByTagName("item");
            for (int i = 0; i < nodes.getLength(); i++) {
                Element element = (Element) nodes.item(i);
                NodeList title = element.getElementsByTagName("title");
                Element line = (Element) title.item(0);
                System.out.println("Title: " + getCharacterDataFromElement(line));
                NodeList des = element.getElementsByTagName("description");
                line = (Element) des.item(0);
                System.out.println("Des: " + getCharacterDataFromElement(line));
        } catch (Exception e) {
            e.printStackTrace();
    public String getCharacterDataFromElement(Element e) {
        Node child = e.getFirstChild();
        if (child instanceof CharacterData) {
            CharacterData cd = (CharacterData) child;
            return cd.getData();
        return "?";
}And here's the error message:
org.xml.sax.SAXParseException: Teckenkonverteringsfel: "Malformed UTF-8 char -- is an XML encoding declaration missing?" (radnumret kan vara f�r l�gt).
    at org.apache.crimson.parser.InputEntity.fatal(InputEntity.java:1100)
    at org.apache.crimson.parser.InputEntity.fillbuf(InputEntity.java:1072)
    at org.apache.crimson.parser.InputEntity.isXmlDeclOrTextDeclPrefix(InputEntity.java:914)
    at org.apache.crimson.parser.Parser2.maybeXmlDecl(Parser2.java:1183)
    at org.apache.crimson.parser.Parser2.parseInternal(Parser2.java:653)
    at org.apache.crimson.parser.Parser2.parse(Parser2.java:337)
    at org.apache.crimson.parser.XMLReaderImpl.parse(XMLReaderImpl.java:448)
    at org.apache.crimson.jaxp.DocumentBuilderImpl.parse(DocumentBuilderImpl.java:185)
    at javax.xml.parsers.DocumentBuilder.parse(DocumentBuilder.java:124)
    at getrss.RSSDocument.<init>(RSSDocument.java:25)
    at getrss.Main.main(Main.java:25)

I read files from the web, but there is a XML tag
with the encoding attribute in the RSS file.If you are quite sure that you have an encoding attribute set to ISO-8859-1 then I expect that your RSS file has non-ISO-8859-1 character though I thought all bytes -128 to 127 were valid ISO-8859-1 characters!
Many years ago I had a problem with an XML file with invalid characters. I wrote a simple filter (using FilterInputStream) that made sure that all the byes it processed were ASCII. My problem turned out to be characters with value zero which the Microsoft XML parser failed to process. It put the parser in an infinite loop!
In the filter, as each byte is read you could write out the Hex value. That way you should be able to find the offending character(s).

How to prevent EFS encrypted files getting green color

hi friends
as we know, when we encrypt files via EFS, they get green color so users find out that these are encrypted files. i don't want such thing.
is there any method to prevent EFS encrypted files getting green color?
thanks in advance

You can set it via Folder Options in Control Panel or in Windows Explorer, and there is a related Group Policy.
This thread has the details - the configuration
options apply both to 'green' and 'blue' (compressed) files.
Elke
hi Elke.
nice, thank you very much
regards

Problem with finding a File

Hi:
I am having problem with finding a file on the OS
(using Win2000) when given an absolute pathname;
here is the rough code:
//theFile is specified at command line
File f = new File(theFile);
BufferedReader in = new BufferedReader(new FileReader(f));When I run the program, I type
java myProgram C:\aFolder\theFile
But it can't find theFile. I am not sure what's wrong.
Thanx

No that can't be it; he takes the filename from the command line, so escaping isn't an issue (unless he used a shell that unescaped '\\' for him, but I think he's using the win2000 cmd shell).
Dunno, I have no idea of your filesystem or shell. Just do some debugging, around the lines of:
File f = new File(theFile);
if (f.exists()) {
System.err.println(theFile + " exists.");
} else {
System.err.println(theFile + " doesn't exist.");
}

Windows 7 problem with EFS (Encrypting file system)

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