Windows 7 Professional Hangs at Please Wait

Question

Hey, so I'm working on an HP Compaq 6000 Pro.  The other week it stopped allowing logins.  I can get into safe mode, but beyond that it's
hit and miss.  I have gone over a few articles, and I've tried a few things with temporary results.  When it first happened, I ran Start Up Repair and it proceeded to the login screen.  The next day it stuck at Please Wait again, so I ran sfc.exe,
got no errors, and then did a clean boot.  That time it allowed me to login twice I believe.  The next day it hung at Please Wait again, so I disabled NLA, Windows Error Reporting, and Network List Services, and, again, it allowed me to login.  It
stopped again the next day, and everything has been a hit and miss trial.  Occasionally it will allow me to login, but not even close to consistently.  I found multiple hotfixes, but everyone I try either says the update is not applicable, or it
will start to install, and then simply say the update was not installed.  This machine is the only one experiencing the issue on the domain.  In addition, I had
read a few times that a possible cause was WMI and one its repositories building up too much, or something along those lines.  I just checked C:\Windows\System32\WBEM\Repository , which I read was the actual folder, and the size is only 20 Mb.  I
believe this rules out another cause, and my only idea.  The last thing I tried was disabling IPv6, which I heard could fix the issue, and got nothing.  I
want to avoid just wiping and reloading Windows, since all of the user's data is on the local machine.  Any advice?

Answer 1

Hi,
Please understand that there are lots of factors can lead to logon hang. To make the issue clear, please paste exact error messages from Event Viewer directly. Then I will look into it and try to find the culprit.
What information appears in event logs (Event Viewer)?
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer
Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the Error logs to a public folder and share the URLs with us.
Based on the current situation, I would also suggest you try the following:
1. Check for the updated drivers especially the network adapter drivers on your computer. if the drivers are not updated then, try updating the drivers.
2. Perform a system restore using the Windows installation disc.
Refer the link provided below to run the system restore using the system recovery options.
http://windows.microsoft.com/en-US/windows7/What-are-the-system-recovery-options-in-Windows-7
In addition, when the issue occurs, you can press Ctrl+Shift+Esc combine key to launch Task Manager, on the Processes tab, find the process which is taking the most usage of the CPU.
Please also refer to the links below to check the issue:
Windows 7 or Windows Server 2008 R2 stops responding at the "Please wait" screen before you are requested to press Ctrl+ALT+DEL
http://support.microsoft.com/kb/983551
Windows 7 stuck on "Please Wait.." screen (You can refer to gbps's reply.)
http://answers.microsoft.com/en-us/windows/forum/windows_7-system/windows-7-stuck-on-please-wait-screen/927cac79-debc-43ec-9d36-9f5b0a19a1f9
Hope it helps.
Regards,
Blair Deng
Blair Deng
TechNet Community Support