Windows 7 professional - one or more audio services are not running

I have a windows 7 professional laptop. The audio stopped working suddenly. When i click on the audio icon (with a red x on it) the system tried to troubleshoot the problem. This is the error i see in the troubleshooter.
One or more audio services isn't is running
I tried to start the windows audio, windows audio endpoint builder. Neither of them started but gave some error.
When i tried to restore to a previous version i got an error message that there are some bad sectors on the C drive but could not run the checkdsk on that drive. Instead windows offered me to run it at next reboot. I did multiple reboots but the chkdsk never
ran.
I am don't have a windows reinstall disk. Can somebody point me where i can get the windows OS to reinstall it?

Hi,
You can contact the Original Equipment Manufacturer (OEM) of your computer for obtaining
replacement disks and manuals.
For computer manufacturer contact information,
visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?pr=oemphone
More information about How to replace Microsoft software or hardware,
order service packs, and replace product manuals, please see the following KB article:
http://support.microsoft.com/default.aspx?kbid=326246
Hope it helps.
Tracy Cai
TechNet Community Support

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