Windows 7, QuickTime, and Xtra folder error message
I am using a Laptop w/Windows 7, running latest versions of QT and Shockwave (just downloaded them). I am on website http://virtuallabs.stanford.edu/demo/ and I get the missing Xtra folder when trying to watch videos. I need this for school homework.
See Troubleshooting issues with iTunes for Windows updates.
tt2
Similar Messages
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I am trying to open my iTunes on a Windows XP laptop and get the error message 42404 "iTunes application could not be opened. Please repair or reinstall QuickTime". I did that and it did not help. Any ideas?
Let's see if a more rigorous uninstall/reinstall procedure gets us past that, nancy. See the following troubleshooting document:
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP -
I deactivated Acrobat 9 Pro from a Windows 8 laptop and installed it on a new Windows 8 laptop and got the error message "Invalid Serial Number." I am entitled to this installation, can someone help?
I see that the number in my Adobe Account is a MAC serial number – I purchased both the Mac and Windows versions of the program. I tried to enter the serial number of the Windows version into my account and it says it’s already registered. But when I installed the Windows version on a Windows computer I got the invalid serial number message. They have two different serial numbers! Can you help me with this?
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error message cannot write to file when trying to install itunes on windows 8 laptop.
Hi Stacy,
Welcome to Apple Support Communities.
Take a look at the article below, it provides a lot of great tips that will resolve most iTunes installation issues.
Issues installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
If you run into any issues, just reply with details about the step you're on and what you're seeing.
-Jason -
trying to install itunes and getting this message
"Service Apple Mobile device failed to start"See Troubleshooting issues with iTunes for Windows updates.
tt2 -
i just downloaded iTunes for my Windows 8 laptop and get an error message when i try to connect to the iTunes store (-3212)
Hello Steve,
Thank you for the details of the issue you are experiencing with the iTunes Store. I recommend the following steps for error (-3212):
"Error 3000" through "3999"
Alerts with codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try removing the proxy settings, or using a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues.
Find the full article at the following link:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/ts3297
Thank you for using Apple Support Communities.
Best,
Sheila M. -
Hello!
I have a problem connecting my Ipod Shuffle 2nd generation to my Windows 8 based laptop. The computer doesn't recognize the Ipod and issues an error message saying 'USB device not recognized'. I tried uninstaling ITunes(latest version) and all other Apple software and reinstaling it back again, checked my USB hubs in the 'Device Manager' section of the Control Panel, you name it.
I could really use some help solving this.
I've turned to the troubleshooting section in Apple Support but it has nothing concerning situations in wich the device isn't even shown in the 'My Computer' folder.
Help a brother out, will you???Found a solution in another forum http://en.kioskea.net/forum/affich-63733-ipod-not-detected-on-computer (a few posts down).
It was for an IPOD so you can see those details in the link.
Found how to reset a shuffle and inserted it into these instructions - did not have to follow his last steps.
- Turn off computer.
- Plug Shuffle into usb.
- Then you must reset your shuffle
To reset iPod shuffle:
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible
Disconnect iPod shuffle from the computer (if connected).
Move the switch on the iPod shuffle to the OFF position. Note that when iPod shuffle is off, the green stripe by the switch is not visible.
- Start computer and it should install the usb driver for the ipod automatically.
- Your i pod will say do not unplug so don't. then open itunes and it will be there.
I did not have to do these thing below – did not get error message and shuffle was displayed in Itunes. / LMc
Just remember to not only eject ipod from itunes but stop usb.
Go to the program icons near the clock and right click the usb icon and "safely remove hardware" will appear and click it.
Stop it and select "apple ipod". -
H. I upgraded to iOS8.1.3, and now when I attempt to backup my iPad to iTunes for Windows, it keeps popping up an error message "not enough space on the computer". There is over 130Gb of space! I have updated iTunes, but no change. Is it an issue in the iOS update? Or am I doing something wrong?
Would appreciate your guidance...
<Subject Edited by Host>When you upgraded, itunes should have put a copy of the itunes library database in a folder named *Previous iTunes Libraries* . If you upgraded itunes today it will show as
iTunes Library 2010-02-28.itl
Use these directions to get it back
http://support.apple.com/kb/TS1967
Since I am not sure of your setup, look for the "Previous" folder on both your C: and F: drives. -
I have tried to download ITunes 11on Windows 7 but I keep getting error message 5 telling me it did not install correctly and to install again. Can anyone help?
HI there,
I would recommend taking a look at the troubleshooting steps found in the artilce below.
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/ht1926
-Griff W -
After updated to iTunes 11.1.4 for windows vista , I was unable to open iTunes and it keep error message. My iphone unable to USB hotspot the internet to computer. Pls Help
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
I can't connect to the itunes store. I have the latest version of itunes on my windows 7 computer. I can connect to itunes from my ipad and ipod but no my windows computer. i dont get any error message, the bar at the top just says accessing itunes
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 n above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
Apple software on Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
Wanted to sync up my new IPhone4, and thought that I should make sure I had the most up to date version of ITunes on my desktop first. Tried to get on site, and got an error message saying; "The folder ITunes is on a locked disk or you do not have write permissions for this folder." Cannot get on ITunes at all now. Help! Thx.
In my case its a new computer the old one was stolen and the time machine disk did not work for a restore but did for copying the info to the new mac
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I installed iTunes 64 on a Windows 7 (Home) HP Pavilion and received this error message. the file iTunes Library.itl cannot be read because it was created by a newer version of iTunes. Please help!
The file "iTunes Library.itl" cannot be read because it was created by a newer version of iTunes".
Try the following user tip:
Empty/corrupt iTunes library after upgrade/crash -
I have trouble downloading iTunes software and related software like the new ios8 on both my desktop--Windows 7, and my laptop--Windows Vista, because I keep getting error messages saying the software has been deleted because invalid signature. I have tried download and install and I have tried just download, but neither method works. So I am stuck with the older software and my new iPad 2 Air isn't connecting because I need ios8 apparently.
I have an iPhone 5 and a new iPad 2 Air.
How to get around the Windows problem, please?
Thank you!bump
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I have restored my iPod classic and everything has been wiped off, now when I connect it to the laptop, iTunes doesn't recognise it and windows won't format it, an error message comes up "unable to format". Can someone please help me sort this problem, it's so frustrating!!!!!!
It could be an indication or a damaged or dying hard drive. I would recommend doing a disk diagnostic on the iPod's HD using the instructions given by turingtest2 in this older thread. He also covers what the resulting numbers indicate.
https://discussions.apple.com/thread/3784647?start=0&tstart=0
B-rock
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