Windows 7 - sleep mode crashes apple mobile device service

For all those that are currently using or plan to use Windows 7:
If your computer goes to sleep with iTunes open, you will need to restart the Apple Mobile Device service under services.msc (type that in the run command). Plugging in an iPhone after sleep will result in iTunes not recognizing the phone. The computer will recognize the phone (as it is detected via explorer and device manager) but iTunes will not respond as if there was an iPhone connected.
RESTARTING MAY NOT FIX THIS PROBLEM! You will manually have to restart the service.
Replicated on five separate computers: One Dell laptop, one Toshiba laptop, two custom built PC's and one Dell PC.
Replicated on all versions of Windows 7: Ultimate RTM, Ultimate RC1, Professional RTM, Professional, Professional RC, Home RTM

Have you looked at the AMDS topic of:
iOS: Device not recognized in iTunes for Windows
I would start with:
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

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Windows 7 64 bit, Apple Mobile Device Service not found.

Hi First post, sorry sorry if this is in the wrong place
I have a dell Laptop running Windows 7 X64 and Apple Mobile Device Service is not installing and cannot be found in services.
note the account has Admin privildges (the logging below is wrong) and UAC and Virus protection has been switched off.
I have used the apple processes to uninstall everything and then reinstall multiple times. I am defintly trying to install the latest 64 bit version.
Microsoft Windows 7 x64 Home Premium Edition (Build 7600)
Dell Inc. Inspiron 1545
iTunes 9.0.2.25
QuickTime 7.6.5
FairPlay 1.5.23
Apple Application Support 1.1.0
iPod Updater Library 9.0d11
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device Driver not found.
Bonjour 1.0.6.2 (118.5)
iTunes Serial Number D67ADF69AA323879
Current user is not an administrator.
The current local date and time is 2010-01-11 16:46:14.
iTunes is not running in safe mode.
Video Display Information
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** iPod/iPhone Connectivity Tests **
iPodService 9.0.2.25 is currently running.
iTunesHelper 9.0.2.25 is currently running.
Apple Mobile Device Service not found.
Universal Serial Bus Controllers:
Intel(R) ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.
thanks

I am having the same problem for three-four months now. When I called the help-desk of apple, they said windows 7 x64 wasn't compatible with itunes, and they told me that I had to wait for a newer version of itunes.

Windows 7 itunes 9 - apple mobile device service is not started

Here is a tip I discovered.
If you are running Windows 7 and having an issue your iphone being recognized by itunes (but Windows can see it fine) i.e.
this iphone cannot be used because the apple mobile device service is not stared
Be sure you are not running this application:
FoxyProxy Video Utility
This will prevent the iphone and itunes to speak to each other. It will also affect other applications (Crashplan).
C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll
Here is a crash dump so you can see it in all it's glory:
Version=1
EventType=APPCRASH
EventTime=128991370593237361
ReportType=2
Consent=1
ReportIdentifier=14f1085b-b0eb-11de-b90d-0050f27e4d4b
IntegratorReportIdentifier=14f1085a-b0eb-11de-b90d-0050f27e4d4b
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=AppleMobileDeviceService.exe
Sig[1].Name=Application Version
Sig[1].Value=2.50.39.0
Sig[2].Name=Application Timestamp
Sig[2].Value=4a5d2d41
Sig[3].Name=Fault Module Name
Sig[3].Value=FPServiceProvider.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4a52bc3e
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=00001b40
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7100.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=3081
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
UI[3]=Apple Mobile Device Service has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution (recommended)
UI[6]=Check for a solution later (recommended)
UI[7]=Close
UI[8]=Apple Mobile Device Service stopped working and was closed
UI[9]=A problem caused the application to stop working correctly. Windows will notify you if a solution is available.
UI[10]=&Close
LoadedModule[0]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\WSOCK32.dll
LoadedModule[5]=C:\Windows\system32\WS2_32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\NSI.dll
LoadedModule[9]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[10]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[11]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[12]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[13]=C:\Windows\system32\GDI32.dll
LoadedModule[14]=C:\Windows\system32\USER32.dll
LoadedModule[15]=C:\Windows\system32\LPK.dll
LoadedModule[16]=C:\Windows\system32\USP10.dll
LoadedModule[17]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[18]=C:\Windows\system32\ole32.dll
LoadedModule[19]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[20]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[21]=C:\Windows\system32\USERENV.dll
LoadedModule[22]=C:\Windows\system32\profapi.dll
LoadedModule[23]=C:\Windows\system32\IMM32.DLL
LoadedModule[24]=C:\Windows\system32\MSCTF.dll
LoadedModule[25]=C:\Windows\system32\avgrsstx.dll
LoadedModule[26]=C:\Windows\system32\ntmarta.dll
LoadedModule[27]=C:\Windows\system32\WLDAP32.dll
LoadedModule[28]=C:\Program Files\FoxyProxy\FoxyProxy Video Utility\FPServiceProvider.dll
LoadedModule[29]=C:\Windows\system32\SHELL32.dll
LoadedModule[30]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[31]=C:\Windows\WinSxS\x86microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4918_noned089094c442eb5ff\MSVCR80.dll
LoadedModule[32]=C:\Windows\system32\mswsock.dll
LoadedModule[33]=C:\Windows\System32\wshtcpip.dll
LoadedModule[34]=C:\Windows\system32\WINTRUST.dll
LoadedModule[35]=C:\Windows\system32\CRYPT32.dll
LoadedModule[36]=C:\Windows\system32\MSASN1.dll
LoadedModule[37]=C:\Windows\system32\VERSION.dll
LoadedModule[38]=C:\Program Files\QuickTime\QTSystem\QuickTime.qts
LoadedModule[39]=C:\Program Files\QuickTime\QTSystem\QTCF.dll
LoadedModule[40]=C:\Windows\system32\WINMM.dll
LoadedModule[41]=C:\Windows\system32\comdlg32.dll
LoadedModule[42]=C:\Windows\WinSxS\x86microsoft.windows.common-controls_6595b64144ccf1df_5.82.7100.19_nonefadd78f501c74761\COMCTL32.dll
LoadedModule[43]=C:\Windows\WinSxS\x86microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7100.0_none69badf24eb1ea50c\gdiplus.dll
LoadedModule[44]=C:\Windows\system32\DSOUND.dll
LoadedModule[45]=C:\Windows\system32\POWRPROF.dll
LoadedModule[46]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\CoreFoundation.dll
LoadedModule[47]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\YSFileShim.dll
LoadedModule[48]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icuuc36.dll
LoadedModule[49]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icudt36.dll
LoadedModule[50]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\icuin36.dll
LoadedModule[51]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\pthreadGC2.dll
LoadedModule[52]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\libobjc.i386.A.dll
LoadedModule[53]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\CFNetwork.dll
LoadedModule[54]=C:\Windows\system32\WININET.dll
LoadedModule[55]=C:\Windows\system32\Normaliz.dll
LoadedModule[56]=C:\Windows\system32\urlmon.dll
LoadedModule[57]=C:\Windows\system32\iertutil.dll
LoadedModule[58]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\sqlite3.dll
LoadedModule[59]=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\zlib1.dll
LoadedModule[60]=C:\Windows\system32\iphlpapi.dll
LoadedModule[61]=C:\Windows\system32\WINNSI.DLL
LoadedModule[62]=C:\Windows\WinSxS\x86microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4918_noned089094c442eb5ff\MSVCP80.dll
LoadedModule[63]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[64]=C:\Windows\WinSxS\x86microsoft.windows.common-controls_6595b64144ccf1df_6.0.7100.19_noneb6a32c7c247ee542\comctl32.dll
LoadedModule[65]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[66]=C:\Windows\system32\propsys.dll
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Apple Mobile Device Service
AppPath=C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

Hmm, I clicked on the "This helped me" link but it doesn't sjhow that you received the five points.
No worries. There's a slight delay in general between points assignments, and those points-assigned appearing in people's tallies. I got an automatic notification that I'd been "helpful" here and then a few minutes later the 5 appeared in my tally.
(There's also a seperate issue I've noticed where IE 9 doesn't show points-assigned in some topics, when some other browsers do.)

ITunes 9.2, the Apple Mobile Device service is not started...(crashed).

"This iPhone cannot be used because the Apple Mobile Device service is not started"
The above shows each time I try to start iTunes after upgrading to 9.2 (from 9.1) this morning on my Sony Vaio (Windows 7 32 bit) laptop.
The AMD service crashes as soon as iTunes starts; services control panel shows this and the event viewer confirms with : The Apple Mobile Device service terminated unexpectedly. It has done this 6 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
Restarting the service while iTunes is running does not provoke iTunes into listing my iPhone, which, under 9.1 was all working correctly.
After removing iTunes, all associated apple programs, QuickTime etc, removing temporary files and so forth, then reinstalling 9.2, I'm left in the same place, each time I start iTunes, the AMD service crashes and iTunes does not list my iPhone.
Any thoughts or help would be greatly appreciated.
Regards, Gary Thomlinson

Most people on here seem to be having problems with iTunes 9.2 on 64 systems, I however am on 32 bit.
I've also noticed just this morning, that putting my old iPod on this computer does spring iTunes into life and the device shows/syncs. The iPhone 3GS however does not, causing the service to crash or just itunes to ignore the device. I've tried and restore/backup etc (via another computer) and still iTunes refuses to see the iPhone. This has SO got to be a bug.
Irony is, my iPhone 4 arrives today, and this is the only computer I have access to at the moment, meaning no iPhone 4 activation today!!
Gary

Itunes 11 will not install on my Windows 7 computer because it cannot start the 'Apple Mobile Device' service, what can I do?

itunes 11 will not install on my Windows 7 computer because it cannot start the 'Apple Mobile Device' service, what can I do?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Should you get the error iTunes.exe - Entry Point Not Found after the above reinstall then copy QTMovieWin.dll from:
C:\Program Files (x86)\Common Files\Apple\Apple Application Support
and paste into:
C:\Program Files (x86)\iTunes
The above paths would be for a 64-bit machine. Hopefully the same fix with the " (x86)" omitted would work on 32-bit systems with the same error.
tt2

Apple Mobile Device Service failed to start which eventually leads to windows error 193 which never goes away no matter what I do and the dreaded

Mid way through download of I-Tunes after clearing every Apple program from my computer I get "Apple Mobile Device Service" failed to start message. Eventually leading to Windows error 193 (error 7). How do I get Apple Mobile Device Service to start so I do not get error messages and failure of I-Tunes to install?

If you have a 64-bit machine, then try the "for older video cards" version...
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Apple mobile device service keeps crashes

Hi,
Does anyone else have this problem?
Anytime I connect my phone to itunes, apple mobile device service keeps crashing.
I have tried disabling all anti virus/spyware/firewall settings, uninstalled and re-installed itunes and apple mobile support but still no luck,
Thanks,
Colm

If your iphone shows up as a camera in device manager check out this link.
http://support.apple.com/kb/TS1500

Apple Mobile Device Service (AMDS) won't install with iTunes,either V10.7 or V11. The service can't be started b/c the software is not there. Windows 7 with latest service pack. V11 iTunes installs

Apple Mobile Device Service (AMDS) won't install with iTunes,either V10.7 or V11. The service can't be started b/c the software is not there. Windows 7 with latest service pack. V11 iTunes installs fine, iPod found, no iPhone 5 b/c no AMDS. Error "insufficient premissions to install AMDS" Tried numerous uninstall / reinstall combinations, installed iTunes as administrator, etc. Somethings not right. What the Heck ?

See the following article for dealing with Apple Mobile Device Services: http://support.apple.com/kb/TS1567
Downloading and installing iTunes will not fix this problem. If the other troubleshooting steps do not work, go to the Control Panel and uninstall iTunes, Apple Mobile Device Services, Quicktime and any other Apple program that might be present. Reboot your computer, then download and install the latest version of iTunes.

Have begun having a problem - symptom is windows message saying "R6034 A program has attempted to load the C runtime library incorrectly. I have re-installed Itunes, the installation failed with an inability to start apple mobile device service also.

Itunes quit working after a failed Itunes update. Don't know why the update failed, but afterwords I got an error stating
R6034
An application has made an attempt to load the C runtime library incorrectly. Please contact the application's support team for more information.
I removed and reinstalled iTunes. This resulted a problem during the install - "Apple mobile device" service failed to start. After ignoring this a couple of times, the install continued, ultimately resulting in failure, and the R6034 message showing up twice, once associated with iTunes.exe and once with ITunesHelper.exe.
Also got "iTunes was not installed correctly. Please reinstall iTunes.
Error 7 (windows error 1114)
Can anyone help?

Hello Skip Grantham,
Thanks for using Apple Support Communities.
it may be necessary to remove all traces of iTunes and related software components from your computer before reinstalling iTunes.
For more information on this, take a look at:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Check for .dll files
Go to C:\Program Files (x86)\iTunes and C:\Program Files\iTunes and look for .dll files.
If you find QTMovie.DLL, or any other .dll files, move them to the desktop.
Reboot your computer.
Note: Depending on your operating system, you may only have one of the listed paths.
Uninstall and reinstall iTunes
Uninstall iTunes and all of its related components.
Reboot your computer. If you can't uninstall a piece of Apple software, try using the Microsoft Program Install and Uninstall Utility.
Re-download and reinstall iTunes 11.1.4.
Best of luck,
Mario

I have a new iPod touch and when I connect it to my pc and itunes, a window says "this ipod cannot be used because the Apple Mobile Device Service is not started."

I have a new iPod touch and when I connect it to my pc and itunes, a window says "this ipod cannot be used because the Apple Mobile Device Service is not started."

This might help restart it http://support.apple.com/kb/TS1567

When I plug in my iPod, a little window pops up on iTunes stating that I cannot use the iPod cannot be used because the apple mobile device service is not started. What do I do?

When I plug in my iPod, a little window pops up on iTunes stating that I cannot use the iPod cannot be used because the apple mobile device service is not started. What do I do?

See Here...
AMDS for Mac > http://support.apple.com/kb/ht1747
AMDS for Windows > http://support.apple.com/kb/TS1567

2nd day w/my ipad2. Have spent 5 hours trying to get my ipod music to play on the ipad..it has been downloaded and synced. When I click on itunes , I get a window that says "Apple mobile device service is not started." I get music symbol when click ipod

2nd day w/my ipad2. Have spent 5 hours trying to get my ipod music to play on the ipad..it has been downloaded and synced. When I click on itunes , I get a window that says "Apple mobile device service is not started." I get music symbol when click ipod.

http://support.apple.com/kb/ts1567

Help!!! iTunes install error "Apple Mobile Device Service Failed To Start". Error 7 (Windows Error 193)

Help! Following a standard upgrade I got the error message "iTunes was not installed correctly. Please reinstall iTunes. Error 7 (Windows Error 193).
I am running Windows 7 and installing again brings the message "Apple Mobile Device Service failed to start. Verify that you have sufficient privileges to start system services"
I have uninstalled everything Apple, deleted all related folders and run as administrator numerous times with no luck.
I had hoped that iTunes 12.1.2 would resolve the issue, unfortunately it failed to do so leaving me iTunes free which is driving me mad!
Can anyone advise what else I can do to resolve the error and bring back iTunes?
Thanks

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version, or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for installation or performance issues, or compatibility with QuickTime or third party software.
Your library should be unaffected by these steps but there are also links to backup and recovery advice should it be needed.
tt2

Can't install new itunes upgrade on Windows 7. Keep getting Apple Mobile Device Service timed out

Ever since the new upgrade of iTunes came out I can no longer open iTunes. I have uninstalled and reinstalled numerous times to no avail. I keep getting the Apple Mobile Device Service warning that it timed out. I go into Services and I can't start the mobile device there either. I have followed every suggestion online and still can't get it to work.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If the advice above doesn't resolve things you could try this alternate version:
iTunes 12.1.0.71 for Windows (64-bit - for older video cards) - itunes64setup.exe (2015-01-28)
Or roll back to the previous build:
iTunes 12.0.1.26 for Windows (32-bit) - iTunesSetup.exe (2014-10-16)
iTunes 12.0.1.26 for Windows (64-bit) - iTunes64Setup.exe (2014-10-16)
tt2

Apple Mobile Device Service keeps crashing on Mac OS X

When I connect my iPhone and start syncing it gets so far then, then the spinning beachball appears. This always happens when I am trying to sync music, and happens everytime I sync the phone.
When I disconnect the phone and try again itunes doesn't recognise it.
I have found by following these instructions:
http://docs.info.apple.com/article.html?artnum=306637
I can get itunes to recognise the phone again and start syncing. However itunes crashes everytime I sync.
If I force quit itunes I have to reinstall apple mobile device service, If I disconnect the iPhone then reconnect I get the error message 0xE8000001.
I thought it might be because of the amount of music I was wanting to put on there, put doing it bit by bit seems to end up the same way. I also thought it might be because I only have USB 1.1, but if that was the case nothing would sync...surely????
Has anyone else had this problem?
Can anyone help....having to re-install the mobile device package all the time is a real pain!!!!
Help!

Are you connecting the iPhone to a USB 2.0 port? (Some of the G4 computers have USB 1.1 port and those will create sync problems.)
Are you using the cable that was supplied with the iPhone. (Some of the older iPod cables will connect but will not transfer data at USB 2.0 speeds).

Windows 7 - sleep mode crashes apple mobile device service

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