Windows 7 Sync issues

Ever since getting a new comp a couple of months ago I've been unable to sync my iphone 3gs with my computer.
Looking on the web has revealed that this is a well known problem with windows 7 and iphones. however i am yet to find a solution.
am i being blind or is there really no solution to the problem yet? i downloaded diskaid and that worked but now trial has run out and i dont want to have to buy the full version.
I've got a Sony VAIO EB laptop.
any help much appreciated. cheers

anyone?

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                       {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
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    I’m running the latest version of iTunes on a (late 2013) Macbook Pro Retina laptop, and having several different flavors of syncing issues with my two devices –  a 16 gb iPhone 4S running iOS 7.1, and a 32 gb iPod Touch 3rd Gen running iOS 5.1.1.
    As best I can tell, some syncing issues such as one of the ones I am experiencing (songs chopped-off when transferred and attempted to playback from the device) have existed in some way, shape or form for nearly 10 years now, so I’m not expecting any grand revelations here - but just looking for some honest advice on how to resolve in the shortest amount of time & with the least pain considering I have a fairly large music library in terms of syncing time required.  That being said, below bulleted-out are my current issues / frustrations / thoughts on where the problems may lie.   I would appreciate any advice:
    Purchased iTunes songs (ripped MP3’s from CD’s that I own and tracks from other sources do not seem to have the problem…) play fine in iTunes on my laptop, but when transferred to either my iPhone or iPod, they will randomly (it’s not every track) be cutoff near the end of the song.  Sometimes the song will stop with 2 minutes remaining and go silent. Sometimes it will stop with 15 seconds remaining and go silent.  Sometimes it will stop somewhere in that time range and start the next track on the album while still displaying the info from the previous track.  The only solution I have found to this for purchased content thus far is to wipe everything out, and go back and download the tracks from the cloud.  I have somewhere in the neighborhood of 1000 tracks that fall into this category, so my options to download directly to the device an artist at a time are kind of time-consuming and cumbersome.  Would this have something to do with the file format of purchased tracks vs. ripped ones? I have a lot of older ripped material that was imported as MP3’s or MP3’s converted to M4A’s that never seems to have this problem.  The newer purchased files are mostly ACC’s which DO have the problem.   Also would this have anything to do with the fact that my library (including most of the purchased content) was recently moved over and imported to a new Macbook from a Windows backup?  Most of my iTunes library was Windows / PC for the majority of its existence for the past decade or so; we only recently switched back to Mac.
    Discrepancies between deleting material on a device vs. what iTunes recognizes when it is plugged back in:  The other day, being frustrated with the random song chopping, I deleted everything on my iPod Touch 3rd Gen by going into Settings, Options, General, and “Usage” and then “Edit” and selecting to wipe out everything in iTunes. The device appeared to do this, and I was showing 28 gb or so free out of 32 once it completed.  Great, right?  I proceeded the rest of that day to painstakingly download approx. 900 tracks from the cloud onto the device, hoping to correct the chopping issue.  It did this, and I still had roughly 10 gb free. Great, right?  Later that night when I plugged the iPod into my Macbook with the 30 pin to sync, iTunes on the laptop for some reason still recognized the songs which I thought I had deleted hours earlier and showed me multiple copies of everything.  For the ones that had been deleted, when I clicked to play them on the iPod through iTunes, I got the little gray exclamation point - ! – in a circle like when a track has moved libraries and cannot be found.  iTunes then told me my sync could not be completed due to being over capacity on the device by a ridiculous 12 gb or something like that. Huh?? I could have gone through and manually deleted the (by that point more than 1000) duplicate tracks and synced to have made room I suppose – but after accidentally hitting Autofill – iTunes threw up its hands and would not let me do anything further.  Any attempts at that point to delete either pending Autofill tracks or missing duplicate tracks just led to endless spinning on the “Preparing Update” notice on the device which led to me having to kill iTunes.  Can you say big-time frustration?  I eventually opted to restore the iPod to factory (iOS 5.1.1) settings and start over.  That device is currently at home slogging through the process of attempting to re-download 400 some songs from the cloud over wi-fi so that I can avoid the cutoff track problem.  The plan after that is to sync playlists for certain artists over top of the purchased tracks so that my ripped tracks can merge with them to round out the playlist. Do you see how this is beginning to become a marathon?  
    Last but not least - it seems to be just since the last few iTunes upgrades for Mac, but I’m having a huge problem suddenly with album artwork staying synced properly. After one recent manual transfer session (30 pin between the iPhone and the Macbook) roughly half of the tracks I transferred had mismatched artwork.  Doing this through the cloud (downloading tracks “Not on this iPhone” via the iTunes app) doesn’t seem to have the same problem, but of course this takes longer. Also, what is the deal with “Show All Music” in iOS 7 and playing tracks from the cloud?  This is a really cool feature that allows you to save a ton of disk space on your device, but I have found that when I do this that many tracks have mismatched artwork.  For example right now I’m listening to a Grateful Dead song that is displaying Genesis artwork.  Huh?? Artwork is less of a big deal than the track lengths being chopped off, but it’s still annoying.
    iTunes revolutionized the music industry and on the whole has been fantastic.  But it seems as if lately, little irritating problems like the syncing issues are becoming more and not less prevalent, and the problem is they aren't being dealt with.  I got my first Mac in college nearly 20 years ago now, and have been generally entrhalled with Apple products ever since.  But I have to say that this kind of junk lately is more what I would expect in the vein of problems from the shoddy-PC world that seem to linger and never get fixed.  Cupertino folks - what's the deal???

    You're not the only one judging by the forums!
    Likewise I have been using Apples since the Apple IIe(!) and have found them great in every respect. iTunes however over the past couple of years has deteriorated to th point of being unuseable. Apple has made iTunes the hub of your digital life and so it really has to work seemlessly.
    I currently have had to completely wipe and re-install my 64Gb iPhone 4s several times to get my music back on to it. I cannot het any playlists to sync which is really annoying and it generally undermines my faith in Apples software quality.
    Please put whatever resources are necessary to fix this soon Apple or you will certainly start to haemorrhage customers to other platforms. After all if iTunes remains broken then what's the point of paying the extra for Apple qulaity? You may as well uplaod ebverything to Google play and be done with it!

  • Easy steps to troubleshoot the Outlook Email sync issue

    One question about Outlook that has been asked the most is, why some emails don’t sync in Outlook? Or there should be an email received but why I can’t see it in Outlook?
    On this topic, we’ve seen a lot of articles on Microsoft and some other 3rd-party web sites, usually the explanation and the troubleshooting steps are so long that we don’t know where to start. I’m writing this article to make something easier. Not an encyclopaedia
    about Outlook sync issues, just a few things we can take a look at before something really “difficult”.
    For Exchange Accounts to troubleshoot, of course, this Microsoft Knowledge Base is helpful:
    How to troubleshoot synchronization problems when you synchronize your Exchange Server mailbox with your .ost file in Outlook
    http://support.microsoft.com/kb/842284/en-us
    Here below I will introduce some common causes of the Emails not sync issues in Outlook, steps are based on Outlook 2010 and Outlook 2013, which are widely used nowadays.
    View
    Here comes a user, who says “why don’t some emails appear in my Outlook?” Generally we think it may be caused since the sync process is not complete, but consider this scenario: The “missing” email has been received but the user just can’t see it, is
    this possible? Yes, this is possibly caused by the custom view.
    First please logon the webmail, or OWA for Exchange Accounts, to see whether the “missing” emails exist there, if yes, then let’s do the following:
    Go to the folder where the emails should be displayed, switch to VIEW tab ->
    Current View Group -> Click Reset View button. When it prompts to confirm, click
    Yes.
    The emails magically appear! Why? That’s because you have set a custom view in this folder, such as a Filter in View Settings to let Outlook only show these emails that meet the criteria you have set. Once you click
    Reset View, the View will reset and the Filter is wiped out. The emails can be displayed again.
    One common symptom of this cause, is that you see a number beside the folder which indicates you have something unread, while you can’t find the unread items. Probably you have a custom view in Outlook that only allows the read items to show.
    Another way to reset the View is to run Outlook with the command switch “/cleanviews”, which will restore default view and all custom views you created will be lost:
    Press Win key + R, in the Run box, type “outlook.exe /cleanviews”, click
    OK or press Enter.
    Sync Filter
    “Well, I can see the recent emails of the account in Outlook, but emails older than 3 months don’t show in Outlook, I can see these emails on Web, why?” It’s time to consider the Sync Filter.
    Outlook has a feature that allows you to limit the amount of data that is synchronized locally to your .OST. The purpose of this feature is to make Outlook usable on devices that have limited or small amounts of local storage. This feature is called Sync
    Filter. You can access the sync filter within your E-mail Server Settings under Account Settings.
    We can choose the periods of emails we want to keep offline. Switch to
    All to keep all emails to local so that they are not “missing”.
    (Not all kinds of accounts can use this feature in all versions of Outlook, such as Exchanges Accounts don’t have Sync Filter in Outlook 2010)
    Send/Receive Groups
    I can sync all folders but emails in one folder don’t sync properly, how does this happen? Please check the Send/Receive Settings.
    Go to SEND / RECEIVE tab -> Send & Receive Group ->
    Define Send/Receive Groups. We can configure the setting for send/receive here:
    Highlight All Accounts, click Edit button, in the new dialog window, check if you have select the correct folder options as you need, you may have not selected the folder which emails are not received. Check the box and
    click OK to save, it should be working fine then.
    Summary
    When we talk about “sync”, we are talking about account types like Exchange, IMAP and Exchange ActiveSync. POP accounts don’t sync, they do a “download” instead, so it’s not talked about (However, some steps are applicable, like
    VIEW).
    As mentioned above, this article just discusses the easy things we should look at before the deeper analysis, if you have tried all these suggestions but still have the sync problem, feel free to post the question in our forum:
    http://social.technet.microsoft.com/Forums/office/en-US/home?forum=outlook
    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

    Dlehman wrote:
    Is there a work around way??????????
    Not really. BIS service is not designed to reconcile to the Outlook on your PC as your former BES service did, or there would be no reason for BES, right?
    The (dirty) workaround is to created rules in your Outlook and filters on your BIS account login whereby you BCC yourself all the sent-from-handheld mail which arrives in Outlook and by rule is moved to your sent folder.
    Then, on the BIS account login site, you create a filter to not foward any message to your device which are addressed as beig from your own email address.
    Likewise, any email sent from Outlook must be copied to yourself to receive on the BlackBerry device, however it won't end up in your sent items.
    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
    4. Guide to Unlocking your BlackBerry & Unlock Codes
    Join our BBM Channels (Beta)
    BlackBerry Support Forums Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Itunes/Outlook Calendar Syncing Issue - UTF-8 Flavor

    I have had the usual and much discussed issue of outlook calendar does not sync with iTunes. The recommendations have been to remove iTunes and re-install, even blow away all the configuration files as well, and it even worked for me once. But not this time.
    I was running Windows XP, and all of a sudden the Outlook 2007 calendar just stopped syncing. I upgraded from XP to 8.1, and that was not fun, but inevitable, and still didn’t correct the problem. Now, if you never upgraded from XP to 8.1 – you can’t – at least it is not a direct flight. First, you have to upgrade from XP to 8.0, then from 8.0 to 8.1, and there is no upgrade in place from XP to 8.0. So what does an upgrade in place mean? Your applications and profiles are not carried over. Just your data (if you ask nicely) is carried over – but all applications have to be re-installed from scratch, and reactivated if there was license activation.
    So, forget about re-install of iTunes, I changed OS, reinstalled iTunes and Office 2007 from scratch. And still had the syncing problem. So, I wasn’t getting off easy.
    In searching, I found some debugging stuff which I tried, as follows to turn on logging:
    So, I ran the following:
    cd C:\Program Files\Common Files\Apple\Apple Application Support\
    defaults write com.apple.Outlook.client.exe ShouldLog YES
    defaults write -globalDomain SyncServicesLogEverything YES
    defaults write -globalDomain SyncServicesLogPersonalInfo YES
    And this turned on a lot of tracing. The tracing helped me understand what was going on under the covers, But I am not sure I was getting enough of the information that I needed to really zero in on the bad record.
    Now, I will pause and provide some observation of my specific Sync.
    An iTunes Sync on a Windows machine when using Microsoft Office and Internet Explorer is selected on the INFO tab of the page for the device.
    Selections include Contacts, Calendars, Bookmarks and Notes.
    One of the programs involved with Outlook Synchronization is: com.apple.Outlook.client.exe
    The program is called when Outlook data needs to be accessed, and is used for contacts, calendar and notes when those items are paired between the iDevice and Outlook. Bookmarks are usually paired with the browser, for example IE.
    During the sync operation, each of these are sync’d separately, that is why if you follow the sync actions, iTunes will reflecting what is being synced at the moment, for example “syncing contacts”.
    When syncing the calendar, and iTunes is running a slow sync, it reads the Outlook calendar using the com.apple.Outlook.client.exe and does processing of the recursion and time zone information.
    For example, for recurrence:
    [5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Setting recurrence data <04300430 0d200200 000000ae 06000c00 00000000 00000400 00002120 0000e703 00000000 00000000 00000000 0000a0e7 980cc016 d10c0630 00000830 00000000 0000a005 00000000 00000000 00000000>
    [5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] 0 recurrence exceptions
    [5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Reading the Extended Exception Info (i.e. Unicode data)
    [5484 @ Tue Jul 01 10:30:59 2014] [YSLog com.apple.Outlook.client.exe] Done making compatible recurrence
    For example, for timezone:
    [5484 @ Tue Jul 01 10:30:43 2014] [YSLog com.apple.Outlook.client.exe] Could not create a time zone from outlook name, tried using name (GMT-05:00) Eastern Time (US & Canada)
    Then the calendar entries are pushed, for example:
    ca965dbc4717d9488fafc9266f1f829304082700 =     {
            "all
    day" = 1;
            calendar
    =         (
                ca965dbc4717d9488fafc9266f1f829382800000
    "com.apple.outlook.freebusy" = Free;
    "com.apple.syncservices.RecordEntityName" = "com.apple.calendars.Event";
            "end date" = "2020-05-11 12:00:00 +0000";
            location = "United States";
            "start date" = "2020-05-10 12:00:00 +0000";
            summary = "Mother's Day";
    So, my SYNC fails, and I crash and burn with:
    [5484 @ Tue Jul 01 10:41:22 2014] [_ISDVLog com.apple.Outlook.client.exe] SyncServices assertion failure (nil != strUTF8) in [(null) (null)], SDLogging.m:641 could not obtain UTF-8 flavor of formatted string
    [5484 @ Tue Jul 01 10:41:23 2014] [YSLog com.apple.Outlook.client.exe] objcMain caught an exception:
    name      
    NSInternalInconsistencyException
    reason     : [(null)
    (null)]: could not obtain UTF-8 flavor of formatted string
    user info  : (null)
    call stack : (
    Now I’m back. So, during the extract and push of the outlook calendar entries, iTunes is building formatted strings. Now, Unicode is usually 16 bit (2 characters) Unicode, sometimes called double byte code. UTF-8 is single byte, so realize you can’t squeeze 16 bits into a 8 bit byte. However, you could if the Unicode string only contained characters that were valid for the UTF-8 character set. My interpretation of the error message above was that somewhere a formatted character string contained a “non-UTF-8” character and raised the assertion. Now, my issue with the excessive detailing from the logs was that – at least with the logging parameters I had turned on – I couldn’t figure out which calendar entry caused the exception to be thrown.
    First instinct was  that the last calendar entry in the trace was the culprit, so I deleted that calendar entry, ran again, the sync went up to the previous entry, and threw the exception. This gives me two theories: Either the sync was processing the next entry – which wasn’t printed in the trace yet – and failed, or the sync was going back to previous records – like reviewing the buffer. In either case, the trace wasn’t helping and it was all theories.
    Now what? What has everyone been saying? Issues with recurrence. And in the trace, as you see above as an example, “0 recurrence exceptions”, “reading the extended exception info (i.e. Unicode data)”.
    Now, I have no clue what that means. My initial guess was that recurrence exceptions (I had non-zeros on some) was an error. But further research I realized what it could mean was that these were situations where there were recurrence exceptions. What is a recurrence exception? Suppose I want to schedule a meeting on the 4th day of the month, for every month of the year. Well, except maybe July 4th, because it is a holiday and the office is closed. I would send the meeting invite, and then a cancellation for the July 4th. (I hear there is no simple way to do this). I now have an exception because I broke the recurrence chain. Other forms of exceptions is if I keep changing the location, or the body of the invite – e.g. every month I update the agenda, but only for one recurrence, not the entire series.
    So, keep in mind,  that if the issue is conversion to a UTF-8 character, and it is failing, then uninstall/reinstall of anything is not going to help if the real issue at hand is the data in Outlook and is not a coding or configuration issue. Now, sometimes it is an issue, but you need to see why the syncserver tasks are failing, and may fail due to other reasons including other data issues.
    So, what did I do? Well IO have 15K calendar entries, which, was taking an hour or two to slow sync (I call it a slow dance) and I was,spending days (maybe a couple of weeks) trying to fix this – and frustration was on the high end.
    I removed some of my older recurrences, and changed others from never expire to like 25 maximum occurrences. No idea which one worked, or even if it was a coincidence. However, the UTF-8 error went away, and then I moved to the next issue.
    Now, before we get there, with outlook 2007 finding recurrences is not difficult. Go into the calendar, and select appointment or list view (Outlook 2013 list view works ok). You can then sort on the recurrence column and see which (if any) items gave a recurrence pattern. Now maybe someone can figure out specific BAD calendar items that are throwing the exception to give us a better idea of what to look for and then report it so we can do further research.
    Now, once we can get the issue out of the way, stop iTunes from throwing an exception, we are not 100% done yet. By this time what is in Outlook and on the iDevice is out of sync. We need to get that message to popup asking us if we want to merge the data between the iDevice and Outlook. This can be important if you don’t want to lose data. My issue is that with iTunes 11.2.2 for some reason won’t do it, i.e. when I select “reset sync history” it doesn’t work. At that point I was forced to rename my iTunesprefs, the syncserver folder, and a few other folders. In this case, for Windows 7 and later, the folders in “Apple Computer” of both the local and roaming paths, and I had to cancel running tasks that had those folders open. One way or another, you want the iTunes message asking if you want to merge the folders.
    What can you do to help?
    Report success or failures using the information above
    Report if you are getting the same UTF-8 message, or if you are seeing other exceptions
    Report specific cases of calendar entries that you find that you have isolated to be throwing an exception
    Report any other logging/tracing parameters that you may find. It looks like you can turn on “ShouldLog” using the defaults.exe command for other tasks that iTunes runs.
    This syncing issue has been going on for years, under different iTunes versions, there has to be something going on and an easier way to troubleshoot this problem. I wish I had the time, but right now I fixed the problem I had and was able to resync my Outlook with my two iPads and iPhone.
    The only issue I have left at the moment is the message “the ipad xxx cannot be synced. An unknown error occurred (-54). – despite this error message, I am syncing, but the message is distracting and annoying.

    Yes - both have time zone support and are set to London/GMT
    The most recent of these aberrations was not even crossing a DST change - just a simple recurring event (which I've manually changed to single events by copy/paste).
    I just tried a new one which goes back 1 hr 27 Oct - when UK clocks go back. As it's a dummy apt I'll leave it and see if if goes back to the correct time on 27 Oct! In the meantime, I can't afford for my appts to get screwed up so will continue to do them manually!
    Thanks for your input.

  • Extreme charging and syncing issues

    Okay, so for the past few weeks I've been developing charging and syncing issues. The first third party usb cable worked for a while and after some point it begin to physically wear and tear, and wires were disconnecting. Needed a new charger, so naturally I went and got another one. However, it didn't work, and as a measure to see if it was faulty, I plugged in the old one and smelt smoke/a burn smell.
    So, I plugged the new charger into an old ipod touch 2G and it charges and syncs just dandy. The 3GS is a particularly weird case here; as it will not charge while on. After letting it die, I plugged it in and got an empty battery indicator with a charging (lightning) symbol, and after a couple of minutes it powered back on, but still wasn't charging once ios actually booted up. Weird, right? If I could connect to windows I could restore it to remove the jailbreak, as using Erase All Content and Settings keeps the phone in an endless loop until I hard reset.
    The kicker here is that it seems to only charge when it's off, as if its plugged in and you slide to power off, and turn it back on later, it will sometimes have a higher percentage. And, at the place I work, we have many iPads so I plugged it up to the iPad chargers and it worked with some of them, albeit slower then expected.
    Is my phone not getting enough voltage or something of the nature? I have 3 wall adaptors, one apple, and two of them standard LG adaptors, and a third party usb cable that notably works for the iPod just fine. I've connected it to 3 different computers with itunes and the result was the same as if it was dead and plugged into the wall; enough power to boot to home screen then die afterwards.
    The thing that get's me is when I hit Erase All Content and Settings and it's plugged, it makes a charging noise indication but only when I hit that reset button. If it wasn't for that, I would beleive it was a hardware issue. That, or I'm just trying to deny the phone's inevitable fate. I needed a reason to switch to the 4s, so maybe this is it. I don't like giving on on something without fixing it though so it's gonna bother me until I do.
    Thanks for any suggestions or help!

    halp

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