Windows 7 Ultimate Blue Screen of Death (BSOD)

Hello,
I have Windows 7 Ultimate and very recently I have started experiencing this BSOD with an automatic restart.
I took a photo of the BSOD but I'm not sure how to attach it to this post. I even downloaded that Nirsoft BlueScreenView program but it doesn't show up on there. Should I change some setting?
The message says:
STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF80002AC32C2, 0xFFFFFFFFFF880009A9230)
I ran the CheckDisk program and there were no errors. I ran MemTest86 (2 passes) and there were no errors with the memory. I have an NVidia GTX-295 that I downloaded drivers for and it was working fine until a couple of days ago.
I did however install my old ATi Radeon X1900XTX along with the other card and downloaded the drivers for that. It worked fine for a couple of days and then it crashed (BSOD) a couple of times. I have 2 monitors so I removed the ATi card (pulled it out) and deleted every single file related to ATi in the Program Files folder (forgot to "uninstall" the drivers before physically pulling out the card). Connected both monitors to my NVidia GPU and things were back to normal. A few days later, I got the BSOD while playing Call of Duty: Modern Warfare 2 (through Steam) and then it started happening when I was just surfing the Internet. Now it happens more often and it is extremely frustrating.
I spent several thousand dollars on a BRAND NEW custom SYSTEM BUILD and I am now faced with this BSOD problem.
PLEASE HELP ME!!
I have an ASUS P6T7 WS Supercomputer Mobo and the release version of the BIOS; have not updated it because I was told I could ruin the whole computer if I screwed something up.
Have 2 SLC SSDs (G-Skill) for my OS drive in RAID-0. This is where Windows 7 Ultimate is installed.
My mouse driver (Logitech MX20 Laser cordless) is from 2006 but I am unable to update it even through the Logitech website. Not sure why.
Every other driver is up to date (or it says 'best version currently installed').
PLEASE HELP!!
Thanks in advance.

Hello Suzerain,
First of all, upgrade BIOS to the latest version, remove all unnecessary hardware devices from the computer and try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. If the issue is caused by some incompatible driver, you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software.
If you still get the BSOD error after installing the latest driver, please understand that Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).
The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).
To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for regional support phone numbers.
I hope the problem will be resolved soon. Thanks!
Andy

Similar Messages

USB727 Windows 7 x64 Blue Screen of Death BSOD

Hi,
Every time I use my Verizon USB727 on Windows 7 x64, after removing, when I try and suspend (sleep) my laptop I get a BSOD. I have a Lenovo T500. I am running in NDIS mode.
This worked great under Vista x32.
If I shutdown my laptop before removing the adapter all is well, however I'd like to put it to sleep as I often travel from place to place and I like to resume my work where I left off. The issue seems to be Windows can't put the device into a sleep state and unload/suspend the Novetel drivers. Without using the USB727, I have no issues. The suspend will hang trying to suspend. Sometimes it will go back to locked screen. After 5-20 minutes the BSOD occurs and the laptop reboots itself.
Windows x64 Enterprise Edition -- all latest MS updates applied as of 12/18/2010
VZaccess Manager v7.2.1.2 (2420b)
I have called support and all they can tell me is, there are no reported problems and I have the latest drivers.

Hello Suzerain,
First of all, upgrade BIOS to the latest version, remove all unnecessary hardware devices from the computer and try entering Windows safe mode to test whether it is a third-party software/hardware compatibility issue. If so, please download and run Windows 7 Upgrade Advisor to check the reason for the issue. If the issue is caused by some incompatible driver, you might go to Device Manager, right click your hardware device in the list and select Update Driver Software; then click Search automatically for updated driver software.
If you still get the BSOD error after installing the latest driver, please understand that Windows system uses separated user mode and kernel mode memory space, stop errors are always caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).
The system goes to a blue screen because there is some exceptions happened in the kernel (either the device driver errors or the service errors), and Windows implements this mechanism: When it detects some errors occur in the kernel, it will kill the box in case some more severe damage happens. Then we get a blue screen or the system reboots (it depends on what the system settings are).
To troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. A suggestion would be to contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request. Please be advised that contacting phone support will be a charged call.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS
If you are outside the US please see http://support.microsoft.com for regional support phone numbers.
I hope the problem will be resolved soon. Thanks!
Andy

Portege R835-P81 Blue Screen of Death (BSoD) Displays Repeatedly

Hi all:
I brought my Portege 1 months ago and it has been working very well until last night, while running normally, the Blue Screen of Death (BSoD) keeping display repeatedly.
Symptom: whenever my Portege is turned on, after running for about 10-15 min, BSoD will be displayed (firstly the following error code is shown: *** STOP: 0x0000000A (0x4F9D2424, 0x00000002, 0x00000001, 0x8BCC6EE6) ... if trying restarted, the BSoD will be appeared during booting process with other error codes .
Another thing that I noticed: if I leave my Portege for a while (let it cool down) and turn it on, it could be run for around 15min and the above symptom occurs.
Fact: my Portege running Windows 7 Home Premium (64bit), installed common apps like Adobe Reader, MS Office Pro 2010, CutePDF, 7zip, K-Lite Codec ... got the latest update files from Microsoft.
I also tried to run the HDD Recovery option in Toshiba Boot Manager, the Hard Driver Recovery process is halted at the Starting Windows screen ...
Does anybody have any experience and advices about this? Pls share with me
Many thanks

Portege R835-P81
Bug Check 0xA: IRQL_NOT_LESS_OR_EQUAL
Since the machine is almost brand new, it should run properly.
In case the problem is due to software you installed, you should restore the hard disk to its original out-of-the-box contents using Toshiba recovery media just once before returning it. See the section Recovering the Internal Storage Drive, which begins on p. 63 of the User's Guide.
Portégé R830 Series User’s Guide
-Jerry

Toshiba Satellite L755-S5306 Blue Screen of Death BSOD

If you are having “The Blue Screen Of Death” (BSOD) with a Toshiba Satellite L755-S5306 you are not alone. Please leave a comment in hopes enough of us can find each other and come up with a more permanent solution than the work around I present here. As of the day this was posted there was nothing index into Google or Toshiba’s forums regarding a Toshiba Satellite L755-S5306 having a BSOD problem.
Unfortunately I don't have an answer or solution so much as a troubleshooting alternative and that is to install Ubuntu 11+. I would rather use windows7 but the fact that Ubuntu runs without crashes indicates that my problem is a Windows 7 software issue. Windows7 is conflicting with either the hardware within my computer or some pre-installed factory software.
This laptop is new (it has only been out of the box for 3 months), has an i3 processor, 4GB of RAM and is still under warranty; until Sept. 10, 2012. I have yet to contact Toshiba but will. Within the last month (Feb. 2012) I started to get multiple BSODs out of no where. These were the following error messages:
1. KMODE_EXCEPTION_NOT_HANDLED
Caused By Driver : luafv.sys
2. KMODE_EXCEPTION_NOT_HANDLED
Caused By Driver : Ntfs.sys
3. SYSTEM_SERVICE_EXCEPTION
Caused By Driver : ntoskrnl.exe
4. PAGE_FAULT_IN_NONPAGED_AREA
Caused By Driver : ntoskrnl.exe
5. KMODE_EXCEPTION_NOT_HANDLED
Caused By Driver : partmgr.sys
You can see my full BSOD error reports here: CLICK HERE
I have done all of the following hoping to solve this issue with no luck:
1. Re-formated computer with factory shipped disk. Five Minutes after I did this I got the BSOD. That definitely eliminated the idea that it was something I had installed or that it was a windows update conflict.
2. Got all window updates. That didn’t help.
3. Checked all drivers manually one by one through the device manager for updates; according to the Device Manager there was no updates.
*However, this is the only area of hope that I have. I downloaded the program Drive Max and it list several drivers as outdated. I can only download two a day and install them. After I have them all installed I will report back as to whether or not I have a BSOD.
4. Updated BIOS. Toshiba did have a BIOS update available but the update did not fix my BSOD problems. I have seen on this forum many people have had problems with the BIOS but I have not.
5. Ran window's memory diagnostic tool. It reported no errors.
60 I also ran Ubuntus memory test and passed.
7. Check Disk with no errors
After all those failed attempts I took to the Internet. That is when I ran across a post online where a person stated they had the same problem with a similar Toshiba laptop and switched to Ubuntu. After doing so they had no problems. I did the same and agree I have no issues after one week. So I hope this helps for now. If anyone has this problem or finds a windows based solution please leave a comment.

Thank you all for your help.
Since I reformatted every time I have booted up I have turned on the Windows memory diagnostic too. I did this in hopes that if a BSOD occurred it would catch something when it rebooted and today it did after an extended memory test.
I got the standard message, “Hardware problems were detected...Test results will be displayed again after you log on”, however no test results were ever displayed. Does anyone know if there is a way to manually find the results of the test? Also, I ran the test again to see if I could get the results and the second time it said there were no problems detected.
At this point I am suspecting it to be a faulty stick of RAM. Windows 7 utilizes about 1.25GB of ram when booted and Ubuntu 200MB. This very well could be why Ubuntu works without problems.
I have to write a business plan in the next few weeks and cannot send my laptop in until that is done. So I will continue to use Ubuntu until done with my plan and then contact Toshiba. I will post back with any information I get in regards to the problem and once again thank you all for your help.

E2500 Wireless Causing Blue Screen of Death (BSOD) with My Company's VPN (AT&T Net Client)

Since recently replacing my home router with a Linksys E2500, I have been getting Blue Screen of Death (BSOD) with my Company's VPN (AT&T). It only happens when I am running wireless with my E2500. If I am hooked up to my E2500 through a ethernet cable it doesn't happen. I have updated the BIOS on my Lenovo Thinkpad T410 and ensured all of my drivers are up to date. I am 99.9% sure the problem is caused by my Linksys E2500 because I have used my laptop on other wireless routes at work and school and never get this problem. I am also ensured that my E2500 has the current firmware installed and upgraded my Company's VPN to the most current level to no avail.
I am getting DRIVER_IRQL_NOT_LESS_OR_EQUAL Blue Screen of Death in agnfilt.sys. Any assistance would be greatly appreciated. Thanks in advance.
Solved!
Go to Solution.

The symptoms you describe could be symptomatic of a variety of things to include hardware/software issues, overheating caused by a failed processor fan, bad memory (RAM), failing or underpowered power supply, CPU overheating, motherboard, video card, faulty or unsigned device drivers, CMOS battery going bad, BIOS and firmware problems, dirty hardware components, programs hanging or unresponsive in the background, and even malware. If the computer is overheating, it usually begins to shutdown/restart on a more regular basis.
If the machine is only crashing at home after establishing a connection but not at work when establishing a connection, then its probably an issue with your network configuration or something (i.e. wireless adapter) causing a conflict and not a malware issue.
The DRIVER_IRQL_NOT_LESS_OR_EQUAL error is usually due to a bad driver or faulty/incompatible hardware or software. This error condition means that a kernel-mode process or driver tried to access a memory location to which it did not have permission, or at a kernel Interrupt ReQuest Level (IRQL) that was too high.

Windows 7 (64) Blue Screen of Death at Start up after installing iTunes 10

I just got a brand new computer a week ago and decided to install iTunes 10 this evening. The install finished successfully and a message prompted me to restart to complete the installation. So I did. Now my machine will not boot. Each time it does, I get a blue screen of death. Attempting to restore the system fails.
I was able to start Windows in Safe Mode once but I wasn't able to uninstall programs while in safe mode so I couldn't remove itunes 10. And now I can no longer start my machine in Safe Mode.
Has anyone else experienced this? Any ideas to solve it?
Message was edited by: BrianCoker

Windows 7 64 bit core i7
BSOD while updating to iTunes 10 with suspended installation of Apple Mobile Device Support. Network drivers no longer working as a result. Attempted fix by downloading from a different machine and competing install via files transferred over on flash drive. No dice. Attempted removal of iTunes, QuickTime, Apple Mobile Device Support, Apple Application Support, Apple Software Update to see if this would fix. Followed this up with a restart. This seems to have improved matters as system is starting up faster. No dice. Try reinstall network drivers from Sony ViaoCare disk. Installed and restarted. No dice. Next, try Widows 7 Network and Sharing diagnostics. No dice. Next try manual removal & reinstall of network driver using Device Manager, restart. Can't seem to re-install Network Controller. Still trying to solve this.

Windows 7 Crashes (Blue Screen Of Death) As Soon As My iPhone4 Connects

Ok, so I have Windows 7 with the latest version of iTunes and the latest software version for my iPhone4, everything was working fine until just the other day, whenever I plug my iPhone into my computer, as soon as it makes that little noise when it connects, I get a blue screen of death.
That's about all I know...

I updated Windows drivers (it said I had three updates to download) but still no luck.
This is the error report I receve upon reboot:
Problem signature:
Problem Event Name:    BlueScreen
OS Version:    6.1.7601.2.1.0.768.3
Locale ID:    4105
Additional information about the problem:
BCCode:    1000007e
BCP1:    FFFFFFFFC0000005
BCP2:    FFFFF8800F4249F2
BCP3:    FFFFF88003292918
BCP4:    FFFFF88003292170
OS Version:    6_1_7601
Service Pack:    1_0
Product:    768_1
Files that help describe the problem:
C:\Windows\Minidump\011213-18985-01.dmp
C:\Users\Gumballthechewy\AppData\Local\Temp\WER-44444-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Windows 8.1 Blue Screen of Death "Critical process died" after Windows update

Hey there, my Envy laptop has the "Critical Process Died" blue screen of death error after doing 3 things today:
1. A BIOS update through HP Support Assistant.
2. An x64 windows process update (optional) through the Control Panel.
3. An NVIDIA update.
What can I do to fix this error? I'm okay with a complete system wipe. Please help.
*Windows 8.1 64bit

The only option that worked for me was to "reset" my PC, as in a complete wipe. it's working properly again, when I read reviews of windows 8.1 I didn't really believe the people who said stay away from it, but since I've had more problems than I'd wish to, I'm too afraid to go back to it. Thanks anyways guys.

Windows XP displaying Blue screen of death!

I just bought an iPod Classic last week and installed iTunes 8.1.1.10 and have had nothing but problems since day 1. The software *****, it ***** up my processor, freezes, and suddenly started crashing my system. i'm getting the BSoD and I am NOT on Vista. I am running XP Pro. Now I'm getting windows popping up saying that my computer can't find vital system files. This all started when I installed iTunes 8. PLEASE HELP! I backed up all of my important information onto an external hard drive because I am scared to lose my data because of this crashing. It seemed to start happening after i cleared my library out a few times because it was uploading 2 versions of some songs because my playlists were store in My Music. I moved the playlists and tried to resync my 3,000+ song library and my computer got the BSoD. I got one error the first time that said KernelStack_InpageError. So I rebooted, cleared my library, then set it to reload my music library into iTunes. Worked ok, then started to resync my iPod and it crashed again. It seems to keep happening when I try to sync a large number of songs at once, so I tried doing 1-2 letters of the alphabet at a time, which worked for a while, syncing 1-300 songs at once. Then my computer crashed for maybe the third or fourth time when syncing the S's. I'm sick and tired of this blue screen and my computer crashing and I don't want to be afraid of losing my data or my laptop. I'd really appreciate ANY help anyone can offer me.
Extra specs:
iPod Classic black
about 99/120GB free (nowhere near being full)
both iPod and iTunes running the most up-to-date software
If you need any other info, let me know
last few times I tried to sync, iTunes malfunctioned and had to close

I have a similar problem, except I can't even get to a command prompt or any sort of stopping point b/c my computer keeps restarting after it hits the BSOD. My usb-based keyboard can't stop the process either for some reason, so I can't get into the bios or the safe mode. I can't do squat except watch the blue screen over and over until I just unplug the **** thing and swear a lot. This all started happening right after the reboot following the install of iTunes8, so I gather this is the culprit (and, besides, a ton of folks out there seem to have the same problem). I don't even have an iPod or iPhone, so it's not that synching issue. If this is a way to get people to throw out their Windows PCs in frustration to buy Macs, then that's just a really malicious move. The only other way I see it is that this is another terrible deployment of an iTunes software update for windows, so what happened to reliable beta testing? Either way it ***** ***** *****. Can I just have my computer back please?!
Any tips on how to break the cycle when the keyboard doesn't function; and then how to resolve the BSOD issue after that? I miss my turntable.

Jittering then blue screen of death (BSOD)

Further to: https://support.mozilla.org/en-US/questions/955503?esab=a&as=aaq&page=2
Where I said:
"I was beginning to feel confident the 'Use hardware acceleration when available' had fixed it. However today I noticed my mouse getting jittery (I noticed it while in FF but it was also jittery throughout the desktop) so I immediately exited FF. The mouse continued to be jittery and then about a minute later BSOD. I therefore conclude it is NOT FF but my PC. Thanks for the support and help and sorry for incorrectly pointing my finger at FF"
However I have still continued to be plagued by this issue - typically after 3-5 hours of up time with FF on all the time. So for the last 2 days I have NOT been using FF and have NOT suffered a BSOD or indeed any slow down.
I therefore believe the issue is FF related.

is there a solution already to the blue screen crash whenever firefox is opened? my FF hardware acceleration option is turned off too and i thought it fixed it...but sadly no :(.

Blue Screen Of Death (BSOD)

can some1 help me , i dont know how to get rid of this blue screen that comes up, it happens randomly but dosnt take to long. it could happen around from the start i log in or could be 10 minutes, 5 minutes, 2 minutes, etc. my computer is an aspire 5332
, i run off windows 7. i dont really know much about fixing computers, i only really use them for work or computer games. i dont really know how this has happened since i had AVAST max security, but even with that it managed to happen.
this is what i get everytime it shuts down and i relog into safe mode, or if i can luckilyy log on normally for a bit. it says recovered from an unexpected shutdown, and this is what i get when i click view problem details
also can you make the instructions as easy as possible if thier is a solution, so i can go through it step by step
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 50
BCP1: FFFFF8804DB42C93
BCP2: 0000000000000000
BCP3: FFFFF80002A8F4D4
BCP4: 0000000000000005
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\090912-28126-01.dmp
C:\Users\Pedro\AppData\Local\Temp\WER-55271-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Four crashes 4 apparent causes. the CD-Rom appears in 2. When there is this many causes it is usually hardware of some sort.
Please run these two tests to verify your memory and find which driver is causing the problem.
*Dont forget to upload any further DMP files (especially those when verifier is running)
*If you are overclocking anything reset to default before running these tests.
In other words STOP!!!   If you dont know what this means you probably arent
1-Memtest.
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. http://www.memtest.org
*Boot from the CD, and leave it running for at least 5 or 6 passes.
*Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.
*Test the sticks individually, and if you find a good one, test it in all slots.
Any errors are indicative of a memory problem.
If a known good stick fails in a motherboard slot it is probably the slot.
2-Driver verifier
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is.
*But sometimes it'll crash and won't tell you the driver.
*Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.
*I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise.
*Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).
*In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu
Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
*Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.
*Reboot the system and wait for it to crash to the Blue Screen.
*Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least
36 hours of continuous operation.
*If you can't get into Windows because it crashes too soon, try it in Safe Mode.
*If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
*Further Reading
"http://support.microsoft.com/kb/244617"
Using Driver Verifier to identify issues with Windows drivers for advanced users
Old drivers needing updating (may be a contributing cause)
NTIDrvr.sys   3/24/2009 11:09:39 PM
DKbFltr.sys   3/25/2009 11:15:42 PM
UBHelper.sys   4/27/2009 4:48:19 AM
spldr.sys   5/11/2009 12:56:27 PM
amdxata.sys   5/19/2009 1:56:59 PM
mwlPSDFilter.sys   6/2/2009 6:07:30 AM
mwlPSDNServ.sys   6/2/2009 6:07:39 AM
mwlPSDVDisk.sys   6/2/2009 6:15:29 AM
How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program
The most common drivers are listed on this page: Driver Reference
http://www.carrona.org/dvrref.php
http://sysnative.com/drivers/
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.htm
You should also update to SP-1
Please run the System Update Readiness Tool (SURT) and then update to SP-1
32 Bit
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=3132
64 Bit
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=20858
Now update to SP-1
http://windows.microsoft.com/installwindows7sp1
Learn how to install Windows 7 Service Pack 1 (SP1) http://windows.microsoft.com/en-US/windows7/learn-how-to-install-windows-7-service-pack-1-sp1
    Additional Resources:
    http://windows.microsoft.com/en-US/windows7/uninstall-sp1
    http://windows.microsoft.com/troubleshootwindows7sp1
MS-MVP 2010, 2011, 2012 Sysnative.com Team ZigZag

Windows 7 Blue Screen Of Death (BSOD)

Hi everybody,
a week ago my laptop showed for the first time a BSOD. I'm 90% sure that it is a hardware issue. Sometimes when i lift/move it or even press with my hands in certain areas it appears the following symptoms:
the screen will immediately freeze or
it will reboot or
a BSOD will appear
I have checked other topics and i found that these files can be useful:
https://www.dropbox.com/s/dnh40wkdvhv2efm/Minidump.rar
Additionally, I have noticed that the BSOD error code is not the same everytime. The last time was this one i think:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1032
Additional information about the problem:
BCCode: 50
BCP1: FFFFD46000105629
BCP2: 0000000000000008
BCP3: FFFFD46000105629
BCP4: 0000000000000007
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
I would really appreciate any help. Thank you

These crashes were related to memory corruption (probably caused by a driver).
Please run this test to find which driver is causing the problem.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't
know what it is you probably are not overclocking.
Driver verifier (for complete directions see our wiki here)
Co-Authored by JMH3143
Wanikiya and Dyami--Team Zigzag

Windows 8 Blue Screen Of Death (BSOD) BAD_POOL_CALLER

Hi,
I have been using windows 8 for the past week and have issues with BSOD appearing at random intervals and over the lat few days more frequently. After performing several rebuilds of the OS and carefully selecting Windows 8 supported applications i still
continue to receive this error.
I have reviewed the minidump files and the cause of the issues seems to be with ntoskrnl.exe
I have contacted microsoft support and sony vaio support and they advise e to rebuild every time or restore the system to a previous working version. Unfortunately this does not resolve the issue and i find myself back at the beginning again.
Could anyone advise on this issue and how to resolve?
Thanks
Matt

hi, i am using windows 8 on sony waio and i am getting this error. I guess i am getting this error when i am using dongle of idea net setter(huwaie) but as you suugested i have the link to my newest dmp file. please go through it and suggest what can be
done.
update the huawei driver:
* Bugcheck Analysis *
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff880068210aa, The address that the exception occurred at
Arg3: fffff88005be5568, Exception Record Address
Arg4: fffff88005be4da0, Context Record Address
Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
FAULTING_IP:
ewusbwwan+210aa
fffff880`068210aa 440fb608 movzx r9d,byte ptr [rax]
EXCEPTION_RECORD: fffff88005be5568 -- (.exr 0xfffff88005be5568)
ExceptionAddress: fffff880068210aa (ewusbwwan+0x00000000000210aa)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff
CONTEXT: fffff88005be4da0 -- (.cxr 0xfffff88005be4da0)
rax=5757575757575757 rbx=0000000000000500 rcx=26b791d663d80000
rdx=0000000000000000 rsi=0000000000000001 rdi=fffff980133c6bb5
rip=fffff880068210aa rsp=fffff88005be57a0 rbp=fffff980133c6bbd
r8=0000000000000000 r9=fffff88005be5400 r10=00000000ffffffff
r11=0000000000000000 r12=0000000000000480 r13=0000000000000001
r14=fffffa800858c000 r15=fffff980133c6b00
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
ewusbwwan+0x210aa:
fffff880`068210aa 440fb608 movzx r9d,byte ptr [rax] ds:002b:57575757`57575757=??
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
CURRENT_IRQL: 0
ERROR_CODE: (NTSTATUS) 0xc0000005 - Die Anweisung in 0x%08lx verweist auf Speicher 0x%08lx. Der Vorgang %s konnte nicht im Speicher durchgef hrt werden.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: ffffffffffffffff
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80012d5a168
GetUlongFromAddress: unable to read from fffff80012d5a1f8
ffffffffffffffff
FOLLOWUP_IP:
ewusbwwan+210aa
fffff880`068210aa 440fb608 movzx r9d,byte ptr [rax]
BUGCHECK_STR: AV
LAST_CONTROL_TRANSFER: from fffff88005be0000 to fffff880068210aa
STACK_TEXT:
ewusbwwan
0x0
0x0
ewusbwwan
IMAGE_NAME: ewusbwwan.sys
Loaded symbol image file: ewusbwwan.sys
Image path: ewusbwwan.sys
Image name: ewusbwwan.sys
Timestamp: Thu Dec 23 05:18:25 2010
"A programmer is just a tool which converts caffeine into code"

Iphone 5s stuck in recovery mode after BLUE SCREEN OF DEATH (BSOD)

Hi
I have a replacement Iphone 5S which is out of warranty now and I am suffering from severe BSOD issues. I used the phone for a week and it was working fine till I experienced the first BSOD, the phone went to restart automatically and it was fine. Few hours later it again went into BSOD and recovered. Slowly this issue got prominent and I had to hard reset the phone to bring it back again. I tried to restore the phone to factory settings through iTunes a couple of times but it still keeps on having BSOD. Now when I turn on my phone it shows the apple logo and then screen goes blank and the phone switches off after a min or so. If I connect my iPhone to my macbook it says detected an iPhone in recovery and needs to be restored but when i initiate the process my phone shows the apple logo then shows the progress bar underneath the logo but before the process can start the phone shows the BSOD and shuts down. I do not know what to do now as I cannot even open the phone and I do not have apple support in the country I am in.
If anyone is able to understand and help me here I would greatly appreciate it, and please let me know if you need anymore information.
PS This BSOD has been completely random and was not triggered by any specific app or event.
Thank you!!

I have basically the same problem. I haven't used my phone for over a week now because it's stuck in this loop. In my case, I've been able to restore the phone a number of times but soon after I get it set up again, it just dies again and goes back to the loop.
I went to my local Apple store and had an meeting with a genius. He spent some time looking at it... We actually got it to restore and die again right in front of him.. but he had no idea what was wrong with it. He told me it's no longer under warranty so I have to buy a new phone. I told him about all the people I've read about on threads just like this but he didn't seem interested. I can't believe I'd be expected to buy a new phone for what is obviously a problem caused by these iOS 8 patches. There are so many people having the exact same problem for the exact same reason.
I have an iPhone 5 (32gb).
At this point, I'm just going without a phone.. which is very unfortunate because we're in a terribly hectic cycle at work and I'm basically impossible to contact out of the office now. I'm getting tired of hearing people tell me I should go by an Android phone.
I've never had a problem with an Apple product before. Would there be any use of contacting Apple support via phone after already having met with a genius?

Windows 8.1 Blue Screen of Death

Hi Again!
I'm getting the BSOD once again, here are my files:
https://www.dropbox.com/s/zsyrae2s3fq8x2c/Minidump3.rar?dl=0
Some are DRIVER_POWER_STATE_FAILURE's and others aren't.

Hi Cynosural,
My apologize.
But the result is the same:
* Bugcheck Analysis *
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, ffffe0003eb688c0, ffffd001a7ff8960, ffffe000417aa9d0}
Probably caused by : usbccgp.sys
Followup: MachineOwner
6: kd> !analyze -v
* Bugcheck Analysis *
DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0003eb688c0, Physical Device Object of the stack
Arg3: ffffd001a7ff8960, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000417aa9d0, The blocked IRP
Debugging Details:
DRVPOWERSTATE_SUBCODE: 3
DRIVER_OBJECT: ffffe0003dfee480
IMAGE_NAME: usbccgp.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 53d0f1b3
MODULE_NAME: usbccgp
FAULTING_MODULE: fffff8017b481000 usbccgp
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
BUGCHECK_STR: 0x9F
PROCESS_NAME: System
CURRENT_IRQL: 2
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
DPC_STACK_BASE: FFFFD001A7FFFFB0
STACK_TEXT:
ffffd001`a7ff8928 fffff801`0b61e36e : 00000000`0000009f 00000000`00000003 ffffe000`3eb688c0 ffffd001`a7ff8960 : nt!KeBugCheckEx
ffffd001`a7ff8930 fffff801`0b61e28e : ffffe000`44cc6d90 00000000`00000001 ffffe000`397fa9f0 fffff801`0b509c19 : nt!PopIrpWatchdogBugcheck+0xde
ffffd001`a7ff8990 fffff801`0b48de67 : 00000000`00000000 ffffd001`a7ff8ae0 ffffe000`44cc6dd0 ffffd001`a7fce180 : nt!PopIrpWatchdog+0x32
ffffd001`a7ff89e0 fffff801`0b56acea : ffffd001`a7fce180 ffffd001`a7fce180 ffffd001`a7fda3c0 ffffe000`3dc63880 : nt!KiRetireDpcList+0x4f7
ffffd001`a7ff8c60 00000000`00000000 : ffffd001`a7ff9000 ffffd001`a7ff3000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION: 6.3.9600.17238
FAILURE_BUCKET_ID: 0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys
BUCKET_ID: 0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_image_usbccgp.sys
FAILURE_ID_HASH: {447d6c25-e30e-cab7-b8c4-6eeb621d3df1}
Followup: MachineOwner
6: kd> lmvm usbccgp
start end module name
fffff801`7b481000 fffff801`7b4a8000 usbccgp (pdb symbols) d:\symbols\usbccgp.pdb\217FA7FC5CEC4B5BB135931D6DF2DB732\usbccgp.pdb
Loaded symbol image file: usbccgp.sys
Mapped memory image file: d:\symbols\usbccgp.sys\53D0F1B327000\usbccgp.sys
Image path: \SystemRoot\System32\drivers\usbccgp.sys
Image name: usbccgp.sys
Timestamp: Thu Jul 24 19:44:51 2014 (53D0F1B3)
CheckSum: 00032E6F
ImageSize: 00027000
File version: 6.3.9600.17238
Product version: 6.3.9600.17238
File flags: 0 (Mask 3F)
File OS: 40004 NT Win32
File type: 2.0 Dll
File date: 00000000.00000000
Translations: 0409.04b0
CompanyName: Microsoft Corporation
ProductName: Microsoft® Windows® Operating System
InternalName: USBCCGP.SYS
OriginalFilename: USBCCGP.SYS
ProductVersion: 6.3.9600.17238
FileVersion: 6.3.9600.17238 (winblue_gdr.140723-2018)
FileDescription: USB Common Class Generic Parent Driver
LegalCopyright: © Microsoft Corporation. All rights reserved.
6: kd> !drvobj ffffe0003dfee480 f
fffff8010b6d5970: Unable to get value of ObpRootDirectoryObject
fffff8010b6d5970: Unable to get value of ObpRootDirectoryObject
Driver object (ffffe0003dfee480) is for:
\Driver\usbccgp
Driver Extension List: (id , addr)
Device Object list:
ffffe0003eb688c0 ffffe0003e1788c0
DriverEntry: fffff8017b48a330 usbccgp!GsDriverEntry
DriverStartIo: 00000000
DriverUnload: fffff8017b4a0280 usbccgp!USBC_DriverUnload
AddDevice: 00000000
Dispatch routines:
[00] IRP_MJ_CREATE fffff8017b482f00 usbccgp!USBC_Dispatch
[01] IRP_MJ_CREATE_NAMED_PIPE fffff8010b51184c nt!IopInvalidDeviceRequest
[02] IRP_MJ_CLOSE fffff8017b482f00 usbccgp!USBC_Dispatch
[03] IRP_MJ_READ fffff8010b51184c nt!IopInvalidDeviceRequest
[04] IRP_MJ_WRITE fffff8010b51184c nt!IopInvalidDeviceRequest
[05] IRP_MJ_QUERY_INFORMATION fffff8010b51184c nt!IopInvalidDeviceRequest
[06] IRP_MJ_SET_INFORMATION fffff8010b51184c nt!IopInvalidDeviceRequest
[07] IRP_MJ_QUERY_EA fffff8010b51184c nt!IopInvalidDeviceRequest
[08] IRP_MJ_SET_EA fffff8010b51184c nt!IopInvalidDeviceRequest
[09] IRP_MJ_FLUSH_BUFFERS fffff8010b51184c nt!IopInvalidDeviceRequest
[0a] IRP_MJ_QUERY_VOLUME_INFORMATION fffff8010b51184c nt!IopInvalidDeviceRequest
[0b] IRP_MJ_SET_VOLUME_INFORMATION fffff8010b51184c nt!IopInvalidDeviceRequest
[0c] IRP_MJ_DIRECTORY_CONTROL fffff8010b51184c nt!IopInvalidDeviceRequest
[0d] IRP_MJ_FILE_SYSTEM_CONTROL fffff8010b51184c nt!IopInvalidDeviceRequest
[0e] IRP_MJ_DEVICE_CONTROL fffff8017b482f00 usbccgp!USBC_Dispatch
[0f] IRP_MJ_INTERNAL_DEVICE_CONTROL fffff8017b482f00 usbccgp!USBC_Dispatch
[10] IRP_MJ_SHUTDOWN fffff8010b51184c nt!IopInvalidDeviceRequest
[11] IRP_MJ_LOCK_CONTROL fffff8010b51184c nt!IopInvalidDeviceRequest
[12] IRP_MJ_CLEANUP fffff8010b51184c nt!IopInvalidDeviceRequest
[13] IRP_MJ_CREATE_MAILSLOT fffff8010b51184c nt!IopInvalidDeviceRequest
[14] IRP_MJ_QUERY_SECURITY fffff8010b51184c nt!IopInvalidDeviceRequest
[15] IRP_MJ_SET_SECURITY fffff8010b51184c nt!IopInvalidDeviceRequest
[16] IRP_MJ_POWER fffff8017b482f00 usbccgp!USBC_Dispatch
[17] IRP_MJ_SYSTEM_CONTROL fffff8017b482f00 usbccgp!USBC_Dispatch
[18] IRP_MJ_DEVICE_CHANGE fffff8010b51184c nt!IopInvalidDeviceRequest
[19] IRP_MJ_QUERY_QUOTA fffff8010b51184c nt!IopInvalidDeviceRequest
[1a] IRP_MJ_SET_QUOTA fffff8010b51184c nt!IopInvalidDeviceRequest
[1b] IRP_MJ_PNP fffff8017b482f00 usbccgp!USBC_Dispatch
Further troubleshootings is beyond my knowledge, you may contact Microsoft if you would like further troubleshooting.
Thank you for your understanding.
Best regards
Michael Shao
TechNet Community Support

Windows 7 Ultimate Blue Screen of Death (BSOD)

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