Windows 7 under bootcamp won't mount dvds

Windows 7 under bootcamp will no longer mount DVD disks, whether data ROMs or movies. Audio CDs work fine, don't have any CD-ROMs to test with.
As far as I can tell this happened after upgrade to OS X 10.9.5. Computer is a 2010-vintage iMac, 21.5" with 8 GB RAM and 500 GB hard drive. Previously had Bootcamp 3.2 but upgraded to 4.0 and see the same thing.
When I insert a DVD 1 of 2 things happens:
- spins for a few 10's of seconds then the computer ejects it
- DVD-RW comes up in Windows Explorer, but when I click on it only thing that shows is "desktop.ini" and right-click menu options are only to format or burn something to the disk. I.e., is seen as a blank DVD RW even though it's a commercial DVD.
Most post on similar issues are for cases where the drive doesn't show up at all, but that's not the problem I'm having.
Would appreciate any help on this; it's not acceptable to have such SW issues on a computer that still otherwise works fine. Apple wants to charge me $$ for even an online chat session since it's out of warranty, and I don't want to lug to the store.

if it works in OS X then I would ask here Boot Camp
if the issue is also in OS X then likely it's a hardware defect with the optical drive

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(82404)

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<Edited by Host>

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Windows 7 under bootcamp won't mount dvds

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