Windows 7 upgrade assistant does not work

Well I'm number 28 on the so called helpdesk phone number so I thought I'd try this to see if its any faster!
I'm trying to install Windows 7 with the Toshiba supplied disk to upgrade from Vista.
I have tried 10 times or more but when I use the "Upgrade Assistant" it stops running at the same point everytime and boots me out of the install process.
Step 2 is the problem "Downloading Toshiba Preload Component list" it gets this far then *BANG* it kicks me out of the install.
I have followed all instructions disabling firewall and virus software etc.
On 2 occasions I've had a different problem " Read Failed TUWSETUP program"
Help
Computers are ment to make life easier!
Cherrs

Hi
When do the upgrade assistant stops exactly and what error message you get displayed?
Can you also tell us what notebook model you have? Does it support this upgrade?
In my opinion you should also try a new and clean installation of Windows 7 if its possible for you.

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