Windows 7 user unable to view comments. Mac and other Win 7 users can.
I am unable to consistently see the comments on some shared PDFs. Occasionally I can, but the vast most of the time, the PDFs show up with zero comments. Mac users and other Win7 users are able to view all the comments on the same shared PDF.
I've tried uninstalling and reinstalling Acrobat, deleting preferences, disabling the firewall, and attempted connecting from various wifi hotspots, but I still can't see the comments.
What else can I try?
Software:
Acrobat 11.0.10
Windows 7 Home Premium, Service Pack 1, all updates applied.
Comments stored on a webDAV server
Hardware:
Samsung 17" core i7 laptop
8gb ram
64bit Operating System
Hi Amy ,
Please kill the process (Adobe Collab Sync.exe) from the task manager and then try to open the file and check for comments to see if the comments are visible.
Thanks,
Vikrantt Singh
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