Windows 7 won't load

I tried all the recovery tools given to me, even backed up my files, but I did not want to restore my laptop to the out of box condition unless I have to. The disk check is fine, no errors, the memory check also, no problems found. It will restore to a previous date no sweat, but it always comes down to fix your computer window. When I use the restore it starts doing stuff and then I get a window that says Unable to fix computer automatically, do you want to send this message, which I did at least 15 times to no avail. Windows is unable to fix the problem. So I also tried to go to program that allows a command prompt as I read on a previous fix by someone, so I entered and tried to run  sfc/scannow but it wants me to boot windows first and that's the very thing I cannot do. Can you help please. Not a computer whiz but I can follow directions. thanks.

Hi @rhhox ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Regards,
George
I work for HP

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