Windows 7 would not allow me to uninstall itunes, and now will not let me reinstall?
Windows 7 would not allow me to uninstall itunes, so I tried installing Windows Installer Clean Up and couldn't find it anywhere on my programs. After that I then decided to delete everything related to itunes and tried to re-install, however it didn't let me and said I need to contact technical support? What do I do from here? Anyone?!?!
Hi braddyloopy,
Thanks for visiting Apple Support Communities.
If you need to uninstall and reinstall iTunes, your music files should not be erased or affected in any way. It is always a good idea to back up your data before making any changes to your computer, though.
If you'd like to locate your music, this article explains how to find the files:
Where are my iTunes files located?
http://support.apple.com/kb/HT1391
When you reinstall iTunes, I'd recommend using the method in this article to make sure it's reinstalled completely:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
Cheers,
Jeremy
Similar Messages
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Just tried updating itunes and now will not run: apple mobile device failed to start
I was prompted to update iTunes on my Windows 7 PC. Tried to do so but now iTunes refuses to run. An error message continually appears saying that the Apple Mobile Device fialed to startr. I have tried unistalling and reinstalling without success. I would be grateful for advice! I have not had any iTunes issues on my PC before this "upgrade".
Hello, Wessail.
Thank you for visiting Apple Support Communities.
Here are the best steps to help you resolve this issue.
How to restart the Apple Mobile Device Service (AMDS) on Windows
http://support.apple.com/kb/TS1567
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Cheers,
Jason H. -
Updated iTunes and now will not open
Just upgraded to iPhone 4 and in order to proceed with setup of phone, need to connect to iTunes. I recently (within past few days), updated iTunes per software update received. NOW, iTunes does not open at all. I receive an error message that says it had to close (although it never really opened). VERY upset that I cannot use my new phone till connected.
Using Windows XP. I have uninstalled and reinstalled multiple tiimes and no change.
Help is very much appreciated!!Hi,
I would suggest you to refer to the article to troubleshoot issues with iTunes:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/TS1717
If you use Windows 7, please try the method:
COPY QTMovieWin.dll
FROM c:\program files (x86)\common files\apple\apple application support\
INTO c:\program files (x86)/iTunes
https://discussions.apple.com/message/21985349#21985349
I would also suggest you to refer to the link for Apple iTunes support:
https://discussions.apple.com/community/itunes/itunes_for_windows
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
George Zhao
TechNet Community Support -
On my old iTunes sofwear iTune store would not open. I uninstalled iTunes and downloaded the new updates and installed it. Now I get a message that said " The file iTunes Libary.itl" cannot be read becouse it was created by a newer version of iTunes.I did everything it said to do inarticle HT1923 Removing and reinstalling iTunes, Quick Time, and other sofware components for Windows Vista or Windows 7. Now what?
Unless you've recently attempted to downgrade iTunes this is probably a sign of a corrupt library file. See Empty/corrupt library after upgrade/crash.
tt2 -
After failed update of itunes yesterday, now will not run with error message "MSVCR80.dll not found" APSDaemon.exe will not run. itunes will not now run.
Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2 -
iTunes 11.2.2 for Windows x64 will not successfully install. Removed prior iTunes, and still will not install. 10.7 installs just fine, but constantly asks to upgrade to 11.2.2. Any Thoughts?
For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
The section Install missing components has advice on breaking down the iTunes installer into the individual .msi files which might prove useful if one component won't install normally.
If needs be, the Microsoft Program Install and Uninstall Utility (MS Installer "Fixit") may be able to help force through the installation.
tt2 -
I am trying to copy videos from windows folder into iTunes and it will not copy. I have used drag and drop and the folder sopy comand from iTunes. Anybody got an answer?
Hi wayneiii,
If you are having issues adding video files to iTunes on your Windows machine, you may want to verify that they are in a format that iTunes can play. You may find the following article helpful:
iTunes: Frequently asked questions about viewing and syncing videos
http://support.apple.com/kb/ht2729
Regards,
- Brenden -
got a new windows 8.1 laptop. and i have downloaded the latest version of itunes and this will not recognize my iphone?
Hi lewisdearden!
Here is an article that can help you troubleshoot this issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Take care, and thanks for visiting the Apple Support Communities.
-Braden -
Itunes and safari will not connect after installing the last update, but mozilla and internet explorer does.
Close your iTunes,
Go to command Prompt -
(Win 7/Vista) - START/ALL PROGRAMS/ACCESSORIES, right mouse click "Command Prompt", choose "Run as Administrator".
(Win XP SP2 & above) - START/ALL PROGRAMS/ACCESSORIES/Command Prompt
In the "Command Prompt" screen, type in
netsh winsock reset
Hit "ENTER" key
Restart your computer.
If you do get a prompt after restart windows to remap LSP, just click NO.
Now launch your iTunes, and see if it is working now.
If you are still having these type of problems after trying the winsock reset, refer to this article to identify which software in your system is inserting LSP:
iTunes 10.5 for Windows: May see performance issues and blank iTunes Store
http://support.apple.com/kb/TS4123?viewlocale=en_US -
IPod Touch 4gen not seen in las test iTunes. Also will not accept my Apple ID pw
iPod Touch 4gen not seen in las test iTunes. Also will not accept my Apple ID pw
iOS: Device not recognized in iTunes for Mac OS X
Or
See
iOS: Device not recognized in iTunes for Windows
- I would start with
Removing and Reinstalling iTunes, QuickTime, and other software components for Windows XP
or
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
However, after your remove the Apple software components also remove the iCloud Control Panel via Windows Programs and Features app in the Window Control Panel. Then reinstall all the Apple software components
- Then do the other actions of:
iOS: Device not recognized in iTunes for Windows
paying special attention to item #5
- New cable and different USB port
- Run this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests
Also see:
iPod not recognised by windows iTunes
Troubleshooting issues with iTunes for Windows updates
- Try on another computer to help determine if computer or iPod problem
Where are you entering the Apple ID PW?
What message do yo get when you try?
Have you tried resetting the PW?
How do I change or recover a forgotten Apple ID Password?
If you've forgotten your Apple ID Password or want to change it, go to My Apple ID and follow the instructions. SeeChanging your Apple ID password if you'd like more information. -
TS3212 i had to reinstall iTunes and it will not install
i had to reinstall iTunes and it will not install it keep on relling back
You won't be able to install your original Acrobat 7 at all, or use your original serial number. The server which used to allow this was switched off.
But assuming you have a compatible system, like Mac OS 5 or Windows XP, licensed users of Acrobat 7 can download a replacement and get a replacement serial number.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3 -
iTunes told me to delete my backup folder when I was having problems syncing my phone to my computer. After that it wouldn't work at all. After trying and trying I deleted iTunes when it said "iTunes could not back up iPhone because the backup could not be saved on the computer"and now it wont let me install it again and keeps saying "itunes cannot be installed because the file cannot be found in the cabinet ". What the **** itunes? Nothing is working!!
I wanted to update my iTunes so I could sync my phone to my computer and update my phones software so I can use the latest apps that need a 4.2 or higher.
This is not fun for me so if anyone knows what I can do to fix this please help. Is it possible to download the "cabinent file" with the lastest iTunes?
Thank you.
-Kait
My phone is the iPhone4 and my computer is a Windows VistaI doubt that corrupt files are the problem. It is more likely a space or permissions issue. Is the hard-drive on which iTunes is stored close to capacity? Do you (or the particular user profile you have logged on with) have the requisite permissions to save to that drive?
Otherwise, do you get an error code? This might point us in the right direction. -
Itunes and quicktime will NOT install
I have been trying to re-install itunes and now quicktime onto my computer.
I get 3 messages. 1st one says that the install cannot find a file that does not seem to exist on my system. I tried find the file through its directory, cant find it!! It is a long directory with lots of numeric, very little alpha characters.
Next message is "error 1714" The older version of itunes cannot be removed. Contact tech support.
Next message "error 1603" Fatal error during installation. consult window installer help (msi.chm) or MSDN for more info.
I have looked for help on many posts and apple's site. I have tried to manually remove quicktime and itunes and it will not remove the old versions????
Someone please help me!!!!windows installer has stopped working
a problem caused the program to stop working correctly.
windows will close the program and notify you if a solution is avabilable.
... and that's one that I wasn't thinking of ...
Head into your Windows Update. Are there any new updates available for you? If so, and you install, does that clear up the error message? -
itunes wouldn't download the new update, so i had to uninstall itunes, and now it won't install. why?
Hey megannnnn14,
Thanks for the question. I understand you are experiencing issues installing iTunes for Windows. The following article may help to resolve your issue:
Trouble installing iTunes or QuickTime for Windows
http://support.apple.com/kb/HT1926
Thanks,
Matt M. -
I just reinstalled iTunes, and it will not open, as it says iTunes library itl. was created from an earlier version. Any idea what this means, and how I can get itunes to open?
Many thanks.
That suggests that another application has stashed old QuickTime componentry in your system files.
So just in case we'll go looking for older QuickTime componentry in the most common locations for it to be stashed.
First we'll need to change some view settings.
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Now in Computer, open your C:\ drive (or whichever drive you have your operating system installed on).
Open the "Windows" folder.
If you have a 32-bit version of Windows, open the "System32" folder.
If you have a 64-bit version of Windows, open the "SysWOW64" folder.
What files and folders can you see in there with QuickTime in the title? (In a standard installation of Quicktime you should be seeing precisely two files... QuickTime.qts and QuickTimeVR.qtx ... and no QuickTime folders whatsoever.)
Maybe you are looking for
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