Windows 7 x64 - iPhone and iTouch - iTunes Sync errors on new HP Dv8

PROBLEM DESCRIPTION:
I just purchased a brand new HP dv8 laptop and cannot get my iphone or itouch synch. I get errors for both the iphone and itouch, but my Nano and shuffle are fine.
HP support said that this is a known issue and that the software is to blame so I should contact Apple support (of course).
SYMPTOMS INCLUDE:
- Phone is recognized on and off by the PC
- Will start to synch and and then I get one of many error messages (see below)
- If left plugged in, the phone will be recognized on and off by the PC (althought sometimes not at all)
SYSTEM INFORMATION:
iTunes version: itunes version 9.0.2.25 64 bit
OS: Windows 7 64 bit
Processor: Intel i7 processor
Computer Model: HPdv8
ERROR CODES:
- 0xE800006B
- The iPod "Steve's iPod" cannot be synched. An unknown error occured (-6999).
- "... (-48)"
- "... (-69)"
ERROR MESSAGES
"iTunes could not connect to the iPhone because of invalid response from your iphone was received from the device."
"The iPod "Steve's iPod" cannot be synched. The required files cannot be found."
"Attempting to copy to the disk "Steve's iPod" failed. The device timed out.
I'VE TRIED
- Uninstalling iTunes (and all the other Apple software components) 3 times
- Completely erased both my itouch and iphone
- Turned off the USB power management option to shut off a remote device
- Disabled Bonjour
- My itunes library and songs are on an external HDD but i tried a new local library and that did nothing
- Uninstalled each USB root hub and then restarted

4 days and no response...really??

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Hi,
No, Windows 7 Started edition only support USB connection. any network connection with your HP device is not supported due to limitations of the operating system:
For Windows XP Starter Edition, Windows Vista Starter Edition and Windows 7 Starter Edition
• Is supported for USB only
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-108842-3&cc=us&dlc=en&lc=en...
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Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Windows 7 x64 - iPhone and iTouch - iTunes Sync errors on new HP Dv8

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