Windows 8.1 Activation key dissapears after update

Have had a Lenovo ultrabook running Windows 8 that was updated to 8.1 in October 2013, for just over a year and a half and now I keep getting a message that windows isn't activated and the key is missing, called MS support and they say I have to have the
missing key to activate, this is NO HELP!

Hi,
We may take a try to reinstall Windows 8, and then upgrade to Windows 8.1 from Windows store again.
And we’d better seek help with the manufacturer or local Microsoft support team for further assistance, if widnows 8 is preinstalled.
Best regards

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