Windows 8.1 and iTunes 11.1.4.62 iPhone Backup Lost

I synced my iPhone 4 yesterday, then reset it to factory settings. I have done this several times, and everytime I am able to restore my iPhone from backup. However, that was on Windows 7 and earlier iTunes versions. This time, with Windows 8.1 and iTunes 11.1.4.62, I wasn't able to restore from backup. It does not show my phone's name when I click Restore Backup, and I can't find the previous backup anywhere on my hard drive. Please help!

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

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I download the windows 8.1 and itunes won't detect my iphone

Where I can download itunes for windows 8.1 ??

Hi there Juniorm1,
Take a look at the article for the current version of iTunes for Windows.
iTunes 11.1.5 for Windows (64-bit)
http://support.apple.com/kb/dl1615
-Griff W.

TS3212 I installed an iTunes update on my Windows Vista Laptop and iTunes wouldn't start saying it was missing MSVCR80.dll, now when I start Outlook it is going on about a mobileme error? Any advice? I'm tempted to not use iTunes ever again.

I installed an iTunes update on my Windows Vista Laptop and iTunes wouldn't start saying it was missing MSVCR80.dll, now when I start Outlook it is going on about a mobileme error? Any advice? I'm tempted to not use iTunes ever again.

Troubleshooting issues with iTunes for Windows updates - MSVCR80

Updated to Windows 8.1 and ITunes will not recognize the nano 6th generatio IPod

Updated to Windows 8.1 and ITunes will not recognize the nano 6th geneartion IPod. I tried all the things that was listed on troubleshooting. Help

Did you ever get help for this? I use the radio feature often and now it will not play, since updating to Windows 8.1.

I have Windows 8.1 and Itunes will not recognise either my Ipad, Ipone or Ipod

I have Windows 8.1 and Itunes will not recognise my Ipad, Iphone or Ipod even though it did so in Windows 7

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (Later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or by right-clicking the downloaded installer and selecting Run as Administrator.
See also HT1925: Removing and Reinstalling iTunes for Windows XP or HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

TS2972 hi I have window 8. My iTunes will not see my iPhone, iPad or Apple TV. Firewall and setting all look fine. The little box that is on the lower right that allows you to pick a device is missing, thanks

hi I have window 8. My iTunes will not see my iPhone, iPad or Apple TV. Firewall and setting all look fine. The little box that is on the lower right that allows you to pick a device is missing, thanks

Windows 8 has not been officially released nor is it supported by iTunes.

My iphone charged but when it turns on does not continue charging also windows and itunes do not identify my iphone!!! please help

My iphone charged but when it turns on does not continue charging also windows and itunes do not identify my iphone!!!
please help

Macafee security center is may be the culprit.
Open Macafee then: select;
Internet & Network > configure
Firewall > Advanced
Programm Permissions > scroll down to Itunes
Highlight (click on)
Then Grant full access to Itunes.
APPLY then OK
When you select store from Itunes you will need to register with Itunes.
Try that or:
Disable your firewall.
I Hope I Was Able To Help You Or Solve Your Question.
Simmm
3/12/2012
If Someone Helped You, Click
"This Helped Me"
If Someone Solved Your Question, Click
"This Solved My Question"

MacBook and iTunes won't detect my iPhone 3G

I have the iPhone 3G and it is synced to my PC with windows 7. I just bought a MacBook and want to sync my phone to my MacBook without losing all my contacts and everything on my iPhone, because I plan on selling my PC. The problem is, when I plug my iPhone into my new MacBook the computer and iTunes does not detect my iPhone at all. When I plug it in to the USB port, it charges my phone but it does not detect it on the computer or in the iTunes device list. Yet when I plug my iPod nano into the new MacBook the computer and iTunes detected it immediately. Help! How can I get my MacBook to detect my iPhone so I can use it with my new Mac and not my old pc!?
Thank you!

Hi there Juniorm1,
Take a look at the article for the current version of iTunes for Windows.
iTunes 11.1.5 for Windows (64-bit)
http://support.apple.com/kb/dl1615
-Griff W.

I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer.

Hi everyone! I tried to install the new iOs 7 on my iphone 4, but it wasn't completed (showing error 4005). Now, my iphone is stuck on the itunes' logo with the usb cord, and I can't use my phone. And itunes doesn't detect my iphone when I connect it on my computer, so I can't put it in recovery mode or someting like that... What can I do?? I tried everything they tell me to do in the apple support but nothing seems to work. Thank you!

No problem, glad to help!
Update: my PC USB hub was connected to a USB 3 port, I connected the 30 pin cable directly to my PC, And the restore worked just fine. Restored phone from iCloud backup and seems to be working fine.

HT4972 after the update, my iphone is not starting, and itunes is not reading my iphone, itunes tells me that there is no sim card inserted, which is wrong, any solutions?

after the update to IOS 5.1.1, my iphone is not being activated, it tells me ''your iphone could not be activated server is temporarily unavailable. . . .'', and itunes is not reading my iphone, itunes tells me that there is no sim card inserted, which is wrong, any solutions?

Does your computer recognize other iPhones?
If the problem is only with this iPhone, try following along with this Apple doc -> iOS: Unable to update or restore
If the computer doesn't recognize other iPhones, try following along with this Apple doc -> iOS: Device not recognized in iTunes for Windows

Updated to ios 5 and itunes 10.5 for my iphone and now i lost all apps and songs that i had downloaded in the past. how do i get everything back

Updated to ios 5 and itunes 10.5 for my iphone and now i lost all apps and songs that i had downloaded in the past. how do i get everything back?

in order to restore your songs and apps, you should just reconnect to itunes and sync your data. your phone ran a backup before it upgraded, and you can also do a restore. but the key is still to go to your itunes and sync back to your phone what you wanted there in the first place.

HT4901 By synching our computer and tablet together with our new iphone, we lost all our critical calendar data. How do we get it back?

By synching our computer and tablet together with our new iphone, we lost all our critical calendar data. How do we get it back? The help info, HT4901, was the closest info from the Help pages but it assumed we were already on icloud and had simply disconnected our calendar from icloud. Actually, we were simply trying to synch our devices by signing up with icloud for the first time, so it seems our calendar never had a chance to get uploaded. In any case, how do you reconnect / re-access a calendar on icloud?

If your calendar does not appear on icloud.com it never uploaded to iCloud. If it is no longer on your computer you would have to restore it from a backup source such as Time Machine to restore it.

Windows 7 64bit and itunes 10.5 "itunes has stopped working"

itunes suddenly stopped working yesterday. I updated to the latest version. I started itunes and as it was opening and showing messages such as "reviewing library" and "genius starting", I received a message that said "itunes stopped working"...closing program. I tried removing itunes and re-installing....and same problem. I checked the problem reports in Windows 7 and this is what it said:
Description
Faulting Application Path:              C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name:                      APPCRASH
Application Name:                           iTunes.exe
Application Version:                         10.5.2.11
Application Timestamp:                   4ee0844d
Fault Module Name:                        GNSDK_DSP.DLL
Fault Module Version:                      1.9.5.45
Fault Module Timestamp:                4e8e3998
Exception Code:                                c0000094
Exception Offset:                              002784cb
OS Version:                                        6.1.7601.2.1.0.768.3
Locale ID:                                           1033
Additional Information 1:                0a9e
Additional Information 2:                0a9e372d3b4ad19135b953a78882e789
Additional Information 3:                0a9e
Additional Information 4:                0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID:                                          2736259677
Note: I tried running itunes in "itunes safe mode" (i.e. holding control-shift-itunes) at start up and itunes works fine.
What can I do to fix this issue? I am running Windows 7 (64 bit)

I'm experiencing the same issue, but I was able to get itunes to run by turning off genius. I've heard that others had to turn off itunes Match as well. If you start up itunes while your computer is not connected to the Internet you shoulld be able to start itunes and then disable these items.
I'm trying to determine a root cause because I'd like to use genius. Stay tuned...

Iphone 4 not detected by windows 7 laptop and itunes...

help...! help..!
i sync once only when connected with my laptop with windows 7 to upgrade my iphone4 to IOS 5..
now it is not detected by my laptop and itunes.. whats the issue.. i never faced this problem before..
i have tried all the options already of uninstalling and reinstalling of itunes and all other components.. but again it connected once to sync.. but not again..
i have restarted again and again but no responce from both laptop and itunes.. this IOS 5 just *****..
help me please with some concrete solution as i am really unhappy with this issue.. its just blowing my head off now..
i really love iphone but will have to again shift back to ANDROID as whatever it is I never faced this sync problem with ANDROID..
HELP..! HELP..!

sorry, i'm an italian guy.
i don't understand everything.
I have the same problem, what i have to do?

Windows 8.1 and iTunes

I have seen some discussions on how iTunes will not play any music on Windows 8.x platforms. I recently updated my computer from Windows 8.0 to 8.1. When I went into iTunes and selected some music to listen to, it would not play. All other forms played, videos, movies, and iTunes store previews. However, music I had on my computer would do nothing when you selected play. I uninstalled and reinstalled iTunes without success. Finally found the following change. Need to have under Preferences, Playback. Make sure the Play Audio Using is "Windows Audio Session".

This happened to me too. Right click on the iTunes desktop shortcut, then select "Properties". Under the compatibility tab there should be a box labeled "Disable display scaling on high DPI settings". Check this box and then click "Apply". That should work.

Windows 8.1 and iTunes 11.1.4.62 iPhone Backup Lost

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