Windows 8.1 and stretched display on dv7-3165dx

iyogi just installed win 8.1 on my wife's HP dv7-3165dx. We took care of everything else that happened including totally lost office 2013 including outlook and e mails and numerous other losses and in thje end are left with a horizontally stretched display that makes circles ovals etc . Over several hours we moved up through the ranks t0 level 2 to a supervisor and I watched hours of trying to change the resolution fail to solve the problem. I've foun d suggestions about uninstalling a driver and reinstalling it-but- Surely someone else has had this sort of problem

Can you give me your crash reports?
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.

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I'm doing something wrong, but I can't figure out what.
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<?xml version="1.0" encoding="UTF-8"?>
<migration urlid="http://www.microsoft.com/migration/1.0/migxmlext/blockwallpaperandthemev3">
<component type="Documents" context="User">
<displayName>Block Wallpaper, Theme and Display Registry Settings</displayName>
<role role="Data">
<rules>
<unconditionalExclude>
<objectSet>

<pattern type="Registry">HKCU\Control Panel\Appearance\* [*]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [Pattern]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [SCRNSAVE.EXE]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [TileWallpaper]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [WallPaper]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [WallPaperStyle]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop\Colors [*]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop\WindowMetrics [*]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Internet Explorer\Desktop\General [WallpaperSource]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers\* [*]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Windows\CurrentVersion\ThemeManager\* [*]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Windows\CurrentVersion\Themes\* [*]</pattern>
</objectSet>
</unconditionalExclude>
<merge script="MigXmlHelper.DestinationPriority()">
<objectSet>
<pattern type="Registry">HKCU\Control Panel\Appearance\* [*]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [Pattern]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [SCRNSAVE.EXE]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [TileWallpaper]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [WallPaper]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [WallPaperStyle]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop\Colors [*]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop\WindowMetrics [*]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Internet Explorer\Desktop\General [WallpaperSource]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Wallpapers\* [*]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Windows\CurrentVersion\ThemeManager\* [*]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Windows\CurrentVersion\Themes\* [*]</pattern>
</objectSet>
</merge>
</rules>
</role>
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<component type="Documents" context="User">
<displayName>Block Wallpapers and Theme Files</displayName>
<role role="Data">
<rules>
<unconditionalExclude>
<objectSet>
<content filter="MigXmlHelper.ExtractSingleFile(NULL, NULL)">
<objectSet>
<pattern type="Registry">HKCU\Control Panel\Desktop [SCRNSAVE.EXE]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [WallPaper]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Internet Explorer\Desktop\General [WallpaperSource]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Windows\CurrentVersion\Themes\* [*]</pattern>
</objectSet>
</content>
</objectSet>
</unconditionalExclude>
<merge script="MigXmlHelper.DestinationPriority()">
<objectSet>
<content filter="MigXmlHelper.ExtractSingleFile(NULL, NULL)">
<objectSet>
<pattern type="Registry">HKCU\Control Panel\Desktop [SCRNSAVE.EXE]</pattern>
<pattern type="Registry">HKCU\Control Panel\Desktop [WallPaper]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Internet Explorer\Desktop\General [WallpaperSource]</pattern>
<pattern type="Registry">HKCU\Software\Microsoft\Windows\CurrentVersion\Themes\* [*]</pattern>
</objectSet>
</content>
</objectSet>
</merge>
<unconditionalExclude>
<objectSet>
<pattern type="File">%CSIDL_LOCAL_APPDATA%\Microsoft\Windows\Themes\* [*]</pattern>
<pattern type="File">%CSIDL_APPDATA%\Microsoft\Windows\Themes\* [*]</pattern>
<pattern type="File">%CSIDL_WINDOWS%\Resources\Ease of Access Themes\* [*]</pattern>
<pattern type="File">%CSIDL_WINDOWS%\Resources\Themes\* [*]</pattern>
<pattern type="File">%CSIDL_WINDOWS%\Web\Wallpaper\* [*]</pattern>
</objectSet>
</unconditionalExclude>
<merge script="MigXmlHelper.DestinationPriority()">
<objectSet>
<pattern type="File">%CSIDL_LOCAL_APPDATA%\Microsoft\Windows\Themes\* [*]</pattern>
<pattern type="File">%CSIDL_APPDATA%\Microsoft\Windows\Themes\* [*]</pattern>
<pattern type="File">%CSIDL_WINDOWS%\Resources\Ease of Access Themes\* [*]</pattern>
<pattern type="File">%CSIDL_WINDOWS%\Resources\Themes\* [*]</pattern>
<pattern type="File">%CSIDL_WINDOWS%\Web\Wallpaper\* [*]</pattern>
</objectSet>
</merge>
<unconditionalExclude>
<objectSet>
<script>MigXmlHelper.GenerateDrivePatterns ("\Users\*\AppData\Local\Microsoft\Windows\Themes\* [*]","Fixed")</script>
<script>MigXmlHelper.GenerateDrivePatterns ("\Users\*\AppData\Roaming\Microsoft\Windows\Themes\* [*]","Fixed")</script>
<script>MigXmlHelper.GenerateDrivePatterns ("\Windows\Resources\Ease of Access Themes\* [*]","Fixed")</script>
<script>MigXmlHelper.GenerateDrivePatterns ("\Windows\Resources\Themes\* [*]","Fixed")</script>
<script>MigXmlHelper.GenerateDrivePatterns ("\Windows\Web\Wallpaper\* [*]","Fixed")</script>
</objectSet>
</unconditionalExclude>
<merge script="MigXmlHelper.DestinationPriority()">
<objectSet>
<script>MigXmlHelper.GenerateDrivePatterns ("\Users\*\AppData\Local\Microsoft\Windows\Themes\* [*]","Fixed")</script>
<script>MigXmlHelper.GenerateDrivePatterns ("\Users\*\AppData\Roaming\Microsoft\Windows\Themes\* [*]","Fixed")</script>
<script>MigXmlHelper.GenerateDrivePatterns ("\Windows\Resources\Ease of Access Themes\* [*]","Fixed")</script>
<script>MigXmlHelper.GenerateDrivePatterns ("\Windows\Resources\Themes\* [*]","Fixed")</script>
<script>MigXmlHelper.GenerateDrivePatterns ("\Windows\Web\Wallpaper\* [*]","Fixed")</script>
</objectSet>
</merge>
</rules>
</role>
</component>
</migration>
I generated a config.xml called nothemeuiconfig.xml and changed this:
<component displayname="Microsoft-Windows-themeui" migrate="yes" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-themeui/microsoft-windows-themeui/settings"/>
To this:
<component displayname="Microsoft-Windows-themeui" migrate="no" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-themeui/microsoft-windows-themeui/settings"/>
But themes, wallpapers - everything - still come over.
Opened a case with Microsoft, sent them:
the XML's I'm using
the command I used to generate the config.xml
the command I used for scanstate
the log files generated by scanstate
the command I used for loadstate
the log files generated by loadstate
Summary result of the MS case:
After much review & scrutiny, the command line and XML files are syntactically correct and rules are sound.
The articles I referenced in the ticket are indeed old and speak of an older version of USMT, so I can accept the possibility that something may have changed between USMT versions that render those suggested rules & instructions invalid.
Despite using
unconditionalExclude to unconditionally globally exclude objects, something else is trumping that rule, and there’s no way around that.
Even using
MigXmlHelper.DestinationPrioity() won’t help us here because, like above, something else trumps that rule, and there’s no way around that.
The last proposed suggestion is to disable the shmig component, which may or may not break or otherwise adversely affect the backup/restore of other things. (This may be too difficult to detect easily or in initial testing and the uncertainty doesn’t
give us confidence problems won’t arise as a result of this change. Also,
Ned Pyle's post post says NOT to, but then again that's an old post.)
Is this no longer possible or am I'm just doing it wrong?

Thanks for the reply
TimAmico!
I saw your responses on Friday & Saturday, but didn't reply because I wanted to think this over a bit and try to get a second opinion.
The 'Appearance and Display' component looks to have a has a number of sub-components.
<component displayname="Appearance and Display" migrate="yes" ID="appearance_and_display">
<component displayname="Windows Games Settings" migrate="yes" ID="appearance_and_display\windows_games_settings">
<component displayname="Microsoft-Windows-GameExplorer" migrate="yes" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-gameexplorer/microsoft-windows-gameexplorer/settings"/>
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<component displayname="Microsoft-Windows-stobject" migrate="yes" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-stobject/microsoft-windows-stobject/settings"/>
<component displayname="Microsoft-Windows-explorer" migrate="yes" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-explorer/microsoft-windows-explorer/settings"/>
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<component displayname="Personalized Settings" migrate="yes" ID="appearance_and_display\personalized_settings">
<component displayname="Microsoft-Windows-uxtheme" migrate="yes" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-uxtheme/microsoft-windows-uxtheme/settings"/>
<component displayname="Microsoft-Windows-themeui" migrate="yes" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-themeui/microsoft-windows-themeui/settings"/>
<component displayname="Microsoft-Windows-shmig" migrate="yes" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-shmig/microsoft-windows-shmig/settings"/>
<component displayname="Microsoft-Windows-shell32" migrate="yes" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-shell32/microsoft-windows-shell32/settings"/>
<component displayname="Microsoft-Windows-CommandPrompt" migrate="yes" ID="http://www.microsoft.com/migration/1.0/migxmlext/cmi/microsoft-windows-commandprompt/microsoft-windows-commandprompt/settings"/>
</component>
</component>
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Windows Games Settings: Microsoft-Windows-GameExplorer
Tarkbar & Start Menu: Microsoft-Windows-stobject
Tarkbar & Start Menu: Microsoft-Windows-explorer
Personalized Settings: Microsoft-Windows-uxtheme
Personalized Settings: Microsoft-Windows-themeui
Personalized Settings: Microsoft-Windows-shmig
Personalized Settings: Microsoft-Windows-shell32
Personalized Settings: Microsoft-Windows-CommandPrompt
If so, that, to me at least, represents a pretty significant change! We want the pinned items but not the backgrounds and themes so that specific change won't work for us, but glad to hear it meets your needs. (Also greatly appreciate your sharing
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I'll admit, even before reaching out to MS, the logs clearly show that the themes/backgrounds are all part of the 'Microsoft-Windows-shmig' component but dang it if I want something of substance (read: official documentation) that covers what exactly that
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