Windows 8.1 can't connect HP photosmart 5510

Hi I have upgraded computers from XP to win 8.1. The printer was working perfectly on xp. Now I have downloaded drivers from hp and cannot get the printer to work. I have downloaded the troubleshooting software to no avail. The printer asks for ssid and password. For the life of me I can't find it. The troubleshooting software can't detect ssid and password either. Unfortunately I am not computer savy so rely on one step at a time. I hope someone out there can help I am into day 3 without any luck...

christmasgas wrote:
Thanks but how do I do I log into the router?
You download and read the instruction manual for your router. There you will be able to log into your router and make any changes.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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Hi Mid.Hudson-IT,
Before we begin ,we should ensure we have configured the printer server correctly .
Here is a link for reference of configuring the printer server .
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https://technet.microsoft.com/en-us/library/cc775791(v=ws.10).aspx
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WIreless Router: Cisco Linksys Series Router E1000
-Elliott Crouch
This question was solved.
View Solution.

Thanks for your quick reply, PrintDoc! Just a few minutes ago I tried unplugging my router and plugging it back in and "Wallah!" everything connected! It's working perfectly now!

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Windows 8.1 can't connect HP photosmart 5510

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