Windows 8.1 Driver will not install

Hi Again,
I assume that HP help does not/or is unable to help with this problem. As stated I have done as required in the previous, help sugestion. Unfortunately I am still unable to install the new drivers for the solution centre. I assume that the solution that HP wants is to bin a perfectly good printer and purchase a new one, which of makes sound economic sense, if you are HP.
I like to think if you buy something, it should last. Maybe thats something that HP doesn't want to happen!
Anyway, thanks for the help that didn't work. Appreciate the time and trouble..

Fulty,
ShlomiL is one of our best Experts to help with these sorts of issues. Unfortunately, sometimes the problems do not respond to the proposed fix.
HP wants you to succeed.   HP wants you to be happy with your HP products.
The program installation may have failed for the reason stated in the message. The program may have failed for a an issue for which there is no proper error message. It is not likely, but it is possible: Programs can say they are failing in this way and really be stuck over here in this other spot. The printer software is really smart but there might be a hole in it somewhere.
There might be something else going on -- there might be something different in your computer's File System, that is, your Windows 8.1 Operating System that is keeping the software from installing this time.
File Rename
I am assuming that if there were .dat files to be renamed, that you have done that.
Printer Software Removed
I am assuming that if there are any remnants of the printer software still on the system, you can remove it:
     Windows key + X > F (Opens Programs and Features) >
    Scroll down > look for Printer Software, If found > Right-Click > Uninstall Printer Software
Hard Reset
IF you are running your Windows 8.1 on a Notebook, you can try the following to make sure that everything that is loading from the disk and the Operating System:
·         Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
·         Close all your programs and Shut down the computer
·         Disconnect everything (little Unifier for the keyboard / external mouse can stay)
·         Perform the Hard Reset for your notebook model
·         Boot the computer and log in
Reminder: Hard Reset is just a device Reset. The Hard Reset procedure does not wipe out your files nor does it destroy your Windows setup in any way. It just "clears the cobwebs". Depending on the cause of the problem, this kind of "reset" can fix a variety of computer glitches.
Windows Updates
Make sure your Windows Updates are up-to-date. While it is just as likely that Updates can cause problems, with Windows 8.1, there is no going backwards at this time.
If you have not yet done so:
Create a Restore Point:   Create a Restore Point – Win7 OR Create a restore point Win8
Check and apply any Important Windows Updates

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Hi @aggie62,
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I understand that your HP Officejet pro 8610 driver will not install on Windows 8.1. I am happy to help!
A few questions for starters:
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I work on behalf of HP
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TechNote Details
PRODUCTS AFFECTED:
DID THIS RESOLVE
YOUR PROBLEM?
Yes
No
300 characters
Acrobat Professional
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