Windows 8.1 drivers MF4800 series

I just purchased a 4880 to replace perfectly workable older machine, 4150, because Canon never put out Win 8 drivers that worked well for scanning on that machine. Understandable, i guess, as it was fairly old. The 4880 was working great in Win 8 environment which is where I should have left things. But I checked Windows Compatibility site before upgrading to Win 8.1, and this machine was listed as "compatible."
Well, it's not. In fact, it's almost completely nonfunctional, with limited printing capability, but no scanning or two-way communication with the PC. Imagine my frustration when I contacted Canon and they said, no, we have no drivers, and "probably" will, but there's no way to know when. "Could be two days, could be six months," one rep said. 
So, I'm thinking about returning it. Pretty shocked Canon would not have updated drivers for the OS now being sold on new PCs, especially when the OS has been out in developer stage for months. Does anyone else have better info on this, ie, is it worth keeping the machine past the return window on the chance that Canon might update the drivers? Meanwhile, be warned that if you have a machine in this series and want to upgrade to Win 8.1, you're asking for it.
Solved!
Go to Solution.

Hi RCJ.
I understand that you are having issues with the printing and scanning functions now that the printer is connected to your Windows 8.1 operating system.  The drivers for the Windows 8 operating system do work on Windows 8.1. I recommend performing a full uninstall and reinstall of the drivers, using the instructions below:
 1.  Unplug the USB cable from the printer.
***Please leave the USB cable disconnected until you have uninstalled and completely reinstalled the drivers.  Connecting the printer before going through the "Setup Wizard" may cause the Windows operating system to install a generic driver for the printer.***
 2.  Press the Windows key and 'x'.
 3.  Select 'Control Panel'.
 4.  Select Devices and Printers.  The Devices and Printers window opens.
 5.  In the Devices and Printers window, right click on the MF4800 Series and select 'Remove' to delete the printer.  Delete all of the icons for the MF4880dw.
 6.  Close the Devices and Printers window then press the Windows key and 'x'.
 7.  Select 'Control Panel'.
 8.  Select 'Programs and Features'.
 9.  Double click on driver to uninstall.  Follow the on screen prompts.  Repeat to uninstall the MF Tool box.
10.  Restart you computer.
11. Leaving the USB cable disconnected, please download the driver from the Canon website using the following link: http://www.usa.canon.com/cusa/support/consumer
12. The site will automatically detect your operating system as Windows 8.1.  Please click the drop down arrow and change it to Windows 8 (x64). 
13.  Next, select [Drivers] and the file [Windows 64bit] imageCLASS MF4890dw/MF4880dw MFDrivers (UFR II / FAX / ScanGear).
14.  Click "I Agree - Begin Download".
15.  Save the file to your computer.  Once the download is complete, click "Run".
16.  Click "I Decline - Go Back" on the Canon site and select [Software] and the file [Windows 32bit & 64bit] Tool Box Ver.4.9.1.1.mf15.
17.  Save the file to your computer.  Once the download is complete, click "Run".
18.  Close the Canon window and go to the location on the computer where the files are saved.
19.  You will see two icons with the name MF4800_Series_MFDrivers_W64_us_EN_2.exe.  Double click on the yellow folder icon.  In the folder you will see two files with the name "Setup".  Double click on the "Setup" that has the type [Application].
20.  The "MF Drivers Setup Wizard" will open.  Please proceed through the setup and restart the computer.
21.  After the computer restarts, please connect the USB cable to the computer and allow the computer to finish the installation process.  Once the printer is listed in [Devices and Printers], right-click on the icon and select it as the default printer.  Please open a document on the computer and print it out.
Please follow steps 19 and 20 to install the Canon MF Toolbox 4.9 software.  Once the software is installed, please follow the steps below to complete a scan:
1.  Press the [SCAN] button on the control panel of the printer and place a document in the feeder.
2.  On the computer, open the MF Toolbox program.
3.  Select the [PDF] scan function.
4.  Click the green [Start] button in the PDF window.  The scan should begin.
Another possible issue will be having a device, such as a USB hub or switch connected between the printer and the computer.  If you do have a device such as this connected, we recommend removing the printer and creating a direct connection from the printer to the computer.
I hope this information is helpful. 
Should you need further assistance, please contact us at 1-800-OK-CANON (1-800-652-2666)
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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