Windows 8.1/excel error message
I cannot open some excel files now in Windows 8.1. I have the latest version of MS Office--with OneDrive. Message says cannot access--file may be read-only or encrypted. I checked properties and it is not read-only. I have not encrypted it. I tried to "take
ownership." I copied from OneDrive to my desktop, took ownership--still will not open!!
Hi annklx4,
Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity.
You can refer to the link below for more information about Process Monitor:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
Regards
Wade Liu
TechNet Community Support
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RE: X1 Carbon windows 7 Professional 64bit error message
Hi, Good Morning Everybody, I wish somebody here would advise me of my problem, Thanks.
Problem of Laptop
=================
[Message 01]
Hi, I bought X1 Carbon and found an error message when right click on the
1st page after startup. The error message reads
Microsoft Visual C++ Debug Library
Debug Assertion Failed!
Program: C:\Windows\System32\igfxsrvc.exe
File: D:\Program Files\Microsoft Visual Studio 9.0\VC\ATLMFC\INCLUDE\
atlcom.h
Line:2475
Expression: 0&& "Release called on a pointer that has already been
released"
For information on how your program can cause an assertion failure, see
the Visual C++ documentation on asserts.
(Press Retry to debug the application)
By right, right click should show the menu of View, Sort by, Refresh,
......Screen resolution, Gadgets, Personalize, but just cannot access
into the right click menu immediately. I have to wait more 3 minutes and
get out of the error message, then the right click menu appear. Why is
this so?
Please advise how to eliminate the message and have the right click menu
immediately. Should I bring the laptop to your service center for repair
or you can email me the steps to solve this problem.
Regards, Simon.
[Message 03]
hi, head of customer service,
below is a chat log i had online for your review. My concern is that
everybody work for a living - if u r the specialist in this field, i
respect that u can foresee what is going to happen if u tell somebody who
is not a specialist to do a specialist's job. U should be able to provide
advice n the possible outcome if things do not work out right, because it
is the end user who needs to face it n live with it. Take for example, if
the office building was on fire n the human instinct is to fight fire
first. But the workers do not have the proper knowledge of fire n also
not equipped with good PPE. This worker probably called the fire
department to report a fire, n at the same time the fire department
specialist at the other end of the line told that worker to
"troubleshoot" the fire without giving him the possible outcome if the
fire blown out of scale, what price this worker will have to pay.
My questions are:
a) what is the goal of having on-line chat service? Is it to resolve
simple technical issues, that's why an average IT worker can do the job?
b) if the end user already knew the problem he is facing and he is
expecting the best advice/solution from an expert rather than from an
average IT worker, would it be better for the end user to go straight to
email? Or straight to the service center?
c) Is there a team work spirit between your chat section and service
center? Is it going to take a long time to communicate among themselves
when they face the same problem real time - meaning they can't talk to
each other over the phone to resolve the same problem which the end user
is facing? If they can discuss over the phone, and possibly the service
center also share the same steps to resolve the problem but could not be
sure if something goes wrong, the os of the laptop need to be
re-installed. Then, the end user would not have to do a double job - to
chat online and go down to the service center only find out that it is
the same answer. Would it be better for the chat person to do the double
job internally for the end user?
[Hi, I bought X1 Carbon and found an error message when right click on the
1st page after startup. The error message reads
Microsoft Visual C++ Debug Library
Debug Assertion Failed!
Program: C:\Windows\System32\igfxsrvc.exe
File: D:\Program Files\Microsoft Visual Studio 9.0\VC\ATLMFC\INCLUDE\
atlcom.h
Line:2475
Expression: 0&& "Release called on a pointer that has already been
released"
For information on how your program can cause an assertion failure, see
the Visual C++ documentation on asserts.
(Press Retry to debug the application)
By right, right click should show the menu of View, Sort by, Refresh,
......Screen resolution, Gadgets, Personalize, but just cannot access
into the right click menu immediately. I have to wait more than 3 minutes and
get out of the error message, then the right click menu appear. Why is
this so?
Please advise how to eliminate the message and have the right click menu
immediately. Should I bring the laptop to your service center for repair
or you can email me the steps to solve this problem.
Regards, Simon.]
[Message 02]
[GoToAssist (10:11:53):
Connecting...
GoToAssist:
Dear Customer,
Thank you for contacting Lenovo and showing your interest in Lenovo
instant support program. I see you have a question on your product. I am
going to take few moments to review the information of your product and
message you back, right here, very soon. Please add this page to your
favorites, in case you get disconnected or close your browser, so you may
come back to this conversation.
Saraswati (10:12:25):
Thank you for contacting Lenovo Technical Support. My name is Saraswati.
I will be happy to assist you with this issue.
Saraswati (10:12:30):
Hello Simon.
Saraswati (10:12:35):
Good Morning.
Saraswati (10:14:47):
Simon , Have you checked with the steps I have provided in the earlier
session ?
SIMON (10:14:55):
hi, i just lost the session chatting with u. Can u show me all that again
here?
Saraswati (10:16:14):
Sure , Let me paste the conversation in this session.
Saraswati (10:17:26):
Saraswati (06:54:46):
Thank you for contacting Lenovo Technical Support. My name is Saraswati.
I will be happy to assist you with this issue.
Saraswati (06:54:59):
Hello Simon.
Saraswati (06:55:05):
Good morning.
Saraswati (06:55:35):
Please be connected to the session while I check with the query.
Saraswati (06:59:38):
It appears we may have been disconnected. Please respond so that I can
confirm our connection.
SIMON (07:00:27):
Hi, yes I can see u r writing....
Saraswati (07:00:58):
May I know the operating system installed? Windows Xp, Windows Vista,
Windows 7 or Windows 8? Is it 32-bit or 64-bit?
SIMON (07:02:20):
it's windows 7 64bit, the laptop is i5-3rd gen with 4gb ram
Saraswati (07:03:36):
http://www.intel.com/support/graphics/sb/cs-003927.htm please click on
the link to fix the issue.
Saraswati (07:05:49):
Let me help you with the latest graphics driver
Saraswati (07:08:14):
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/g1d625ww.exe
Intel HD Graphics Driver for Windows 7 (64-bit)
Saraswati (07:08:25):
Please install this link.
Saraswati (07:09:01):
Before installing uninstall the same form the device manager under the
display adapter option.
SIMON (07:10:21):
hi, the link u recommended mentioned something like reinstall graphics
drivers. I don't have the drivers n think it's pre-installed inside X1
Carbon. My concern is what is the worst case it could be if I execute the
link file n something goes wrong?
Saraswati (07:12:28):
Simaon , I would like to inform you that it is only the driver
reinstallation. It will hamper the system performance. It is the driver
provided with the preloaded OS. Hence it should not cause any issue.
SIMON (07:12:48):
btw, the os is windows 7 professional, hope i get it right.
Saraswati (07:13:09):
However please check by uninstalling and reinstalling the Microsoft
Visual C++ .
Saraswati (07:13:31):
Yes , I have provided the link for the Windows 7 OS 64 bit.
Saraswati (07:13:58):
Please check with the above steps. This should fix the issue.
Saraswati (07:16:32):
Please feel free to get back to us at any moment , we will resolve all
the issues related to the Lenovo Machine.
Saraswati (07:17:32):
It is been my pleasure assisting you with the issue.
SIMON (07:18:06):
ok, i take some time to do this, how to get back to u? do i need to
re-boot the laptop during the process? Please don't tell me i need to
re-install the os again if everything fail, because there r some
3rd-party software which i do not have the original serial
Saraswati (07:19:18):
Please reinstall the drivers from the driver link. Then restart the
machine and check if the issue persists.
Saraswati (07:19:57):
If still the issue persists then reinstall the Microsoft Visual C++.
Saraswati (07:20:12):
Hope this information is helpful
Saraswati (07:20:27):
Thank you for choosing Lenovo's chat Support. Kindly note, that there
will be a customer satisfaction survey once you close this chat session.
Please provide your valuable feedback for the chat session with me on a
rating scale between 0 to 10, where 9 to 10 being satisfied with the
service provided.
Saraswati (07:20:33):
Please note that the survey is only for current interaction. If you have
any comments or feedback, please mention same under customer comments.
Our team will take actions based on these comments to help us to serve
you better. Thanks for your understanding & Support.
Saraswati (07:20:44):
Thank you again for contacting Lenovo and have a great day Simon.
Saraswati (07:22:00):
You may close this chat session now.
SIMON (07:22:06):
hi, have any of your specialist face with this problem before?
Saraswati (07:23:22):
We donot remember , but we would have assisted in the similar manner.
Please check with the steps.
Saraswati (07:23:45):
Thank you for choosing Lenovo and have a great day ahead.
SIMON (07:24:48):
my worry is as i mentioned that i dont have the serials n it will be a
great price to pay for me if i miss some steps or something just not
right, then i would rather leave it as it is.
Saraswati (10:17:51):
Saraswati (07:25:43):
You can visit the nearest service center , so that the service technician
will help you further.
Saraswati (07:26:29):
Please contact on "800 6011 343 (Local number only) +603 8315 6856
(DID)"-- singapore
Saraswati (07:27:03):
Contact on the above numbers the concerned team will provide you the
address of the service center.
SIMON (07:27:55):
do u think the technician is more capable than any on-line chat engineers
because they can see the real problem of the laptop?
Saraswati (07:28:54):
The steps I have provided should fix the issue. If you need any further
assistance please visit the service center.
SIMON (07:30:37):
if they r just feedback to me with the possibilities i already perceived,
then it's not worth the trip for me to take time off work n travel
2 hours to n 2 hours fro your repair center.
SIMON (07:33:51):
My question is that "is it very difficult to comm between u and the
service technician side, then feedback to me online? so i dont have take
time off work n i also have to face my boss n it will look bad on me.
Please be more considerate?
Saraswati (07:36:02):
Simon , I understand your concern. Please check with the steps I have
provided and get back to us if the issue is not fixed. if you are
doubtful that the above steps might delete any of your files then you can
visit the service center , so that the service technician will check with
the issue personally.
Saraswati (07:36:47):
Thank you for choosing Lenovo and have a great day ahead Simon.
Saraswati (10:23:17):
Is there anything else that I can assist you with, at this moment ?
SIMON (10:23:26):
ok, I will take your advice n talk to some IT guys b4 i act on it, to be
sure that i made an informed decision. if i really have doubts, then i
would have to suffer in silence n just live with that error message for
the time being.
Saraswati (10:23:53):
Alright.
Saraswati (10:24:23):
Thank you for contacting Lenovo and have a great day Simon.
Saraswati (10:25:09):
You may close this chat session now.]
Regards, Simon.Dev environment - i mean Visual Studio
But fist try to check in Event viewer if there's any error message that could help to find what the actual problem is.
Regards
Bartek -
Photoshop cs2 crashes and reboot windows xp without any error message when I try to open a file
Hi,
I downloaded the trial version (assessment for thirty days) of Adobe Photoshop cs2. Once installed the trial version, the program works correctly, except for a basic function: to open files and modify them. Any image files (jpeg-gif-png-tiff-bmp-psd) on press command FILE>OPEN, or Ctrl+O, to open it, sends the system in crash, and without any warning message, send to "restart" the operating system, in my case , windows xp.
I use also photoshop cs, and it works correctly and allows to open file image also; but not with cs2.
What's the problem?The error message I see in a Event Viewer after the program crashed is the following:
Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1041
Date: 22/03/2009
Time: 09:05:52
User: NT AUTHORITY\SYSTEM
Computer: PENTA
Description:
Windows cannot query DllName registry entry for
{CF7639F3-ABA2-41DB-97F2-81E2C5DBFC5D} and it will not be loaded. This is most likely caused by a faulty registration.
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp. -
We are using Windows Server 2012 Standard installed in VMWare / Virtual machine and to access this we use vSphere client and Remote Desktop Connection / service was already enabled and was working fine with User PCs / laptops remote desktop into the server
2012, until it gave an error message of: Remote session was disconnected because there are no remote desktop license servers available to provide a license. Please contact the server administrator. whilst logging into the server.
We DON'T use Active Directory nor and we don't use domain and not looking to use it any-time soon.
I checked the RD Licensing Diagnoser and it says the grace period has expired and the licensing mode for the remote desktop session host server is not configured. I have checked the Remote Desktop Gateway has been stopped and I tried to start it and it
resumed to stop, here I assume its where the licensing part comes in to re-enabled this.
I have been trying to follow these articles online: http://ryanmangansitblog.com/2013/03/27/deploying-remote-desktop-gateway-rds-2012/ and http://www.concurrency.com/blog/rds8-add-a-licensing-server-2/#Install the overview part that I cannot get into,
because I think we have to be is AD DS for this which we don't. Is there a way around this for non domain / just standalone set-up? Is it a must / requirement we need to be in a domain in order for Remote Desktop Connection to work?
Also, we have a Windows Server 2012 RDS CALs - 10 (software and licence key), will the licence key work for the Windows 2012 Server Standard? We do not want to install the other Server mentioned which comes with CAL / licence key as its time consuming
to reinstall other programs. I have installed Server role service of Remote Desktop Licencing and automatically installed other associated services needed. in the RD Licencing Manager, the Server had a red cross and I "Activate Server"
where I followed: http://www.concurrency.com/blog/rds8-add-a-licensing-server-2/#Install in Install Licences section and I have used the licence key of CAL - 10 mentioned above; it stated I have successfully completed the install licences wizard and displayed:
10 Windows Server 2012 - RDS Per User CAL installed, and in the RD Licensing Manager the server turned into a green tick and added the licence.
I then tested the Remote desktop connection from my PC and the same error message was there and checked the RD Licensing Diagnoser and the same error messages was there. I haven't restart the services of Remote Gateway / the server itself; do I really
need to reboot server?
Any advice / guidance would be very much appreciated and this is a urgent matter.
Thank you for your time.Hotfix Released here:
http://support.microsoft.com/kb/2916846 -
I have to start with my first photoshop to upgrade to my latest version, but I can't because of incompatibility issues. Is there a way around this? Is there something that I need to change in windows 7 pro to accept photoshop 3.0?
Unfortunately, I'm talking about the Photoshop 3.0 from 20 years ago. I bought it during the "big hair" years, while I was still a toddler. I think that my Windows 7 Pro is x86. I do remember seeing something about 32-bit in the error message. Does this mean that I'm screwed and won't be able to transfer my Photoshop program from my old pc to my new pc?
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Windows XP installation "Disc error" message
I am trying to install Windows XP Pro w/SP2 on my Macbook Pro, running 10.5.6. After partitioning my disc through Boot Camp, I restart with my Windows disc and reach the screen where I have to select the correct partition. After selecting partition 3, I reach a black screen that says, "Disc error. Press any key to restart." None of the keys respond, and I'm forced to hold down the power key. When I try and reboot off the XP disc, the same error message appears. Apple tech support was of no help. Anyone???
Hey there,
Check out this page below. It may have to do with how and where you are formatting the the Windows partition. Hope this helps.
http://hubpages.com/hub/How-to-Solve-the-Boot-Camp-Disk-Error
B-rock -
Issues starting Windows Update (Getting an Error message)
Hello, I have gotten a computer within the last 3 months and for that time everything was running fine. However, within the last day or two (after Windows installed an optional update) I have been having issues with opening "Windows Update". I
have googled the error message I am getting and most of the things are describing this same problem with windows media player, which I am not having the issue with. So far, I have tried clearing out my search history in the windows metro settings, cleaning
my registry, rebuilt my index, and doing an entire windows restore (which worked untill I re-installed the update) I am using Windows 8.1.
This is the error message I am getting: http://prntscr.com/582lj7
What happens is I search for windows update, click on it, then it does nothing then after a few minutes that error message pops up. Sometimes along with the windows update program, sometimes not. Often not, and then after a few good minutes a bunch of windows
update windows will pop up for each time I clicked it.
Lastly, I am also having a problem restarting my computer and I believe it may be tied to this issue it just stays at the restart screen for ever untill I manually hit the button to turn off the computer.
Do I need to do another system restore and this time don't install the update? Or, is there an easier fix to this problem?This is the error message I am getting: http://prntscr.com/582lj7
[}.settingcontent-ms Server execution failed]
Here's one way to find what is not working:
cd /d %LocalAppData%\Packages
dir/a/b/s *.settingscontent-ms | find "Classic_{36e" | clip
Then open a Notepad window and do a Ctrl-o Ctrl-v and Enter
Somehow I think the failure may have more to do with the program which "executes" the .settingcontent-ms file extension...
C:\Users\Admin\AppData\Local\Packages>assoc .settingcontent-ms
.settingcontent-ms=SettingContent
C:\Users\Admin\AppData\Local\Packages>ftype SettingContent
File type 'SettingContent' not found or no open command associated with it.
What a surprise! OTOH consistency found in W8's continual obfuscation and unhelpfulness. ; }
For a guess about something hopefully related that you could try see
http://blogs.msdn.com/b/notime/archive/2013/10/18/fix-store-app-in-windows-8-1.aspx
<quote>
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\ImmersiveControlPanel\AppxManifest.xml
</quote>
Otherwise, as usual I would be running ProcMon to try to understand what was going on.
Good luck
Robert Aldwinckle -
please help. Can't install quictime player or itunes on windows 7. Get the error message There is a problem with the windows installer package. A program required for this install to complete could not be run. Have followed all the steps suggested and still no luck.
thank you for trying to help. I do not have apple software update on my computer. I have tried to install several programs so i could install it but every installation will not finish and rolls back and says no changes were made to my computer so i can't install the update. I even tried to force install as administrator but nothing works. Any help would be greatly appreciated. I have windows 7 64 bit.
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