Windows 8.1 - "explorer.exe - Application Error" during shutdown process

Hi,
After I upgrade to Window 8.1, i get "explorer.exe - Application Error" dialog every shutdown.
It contain: "The instruction at 0x74fd40b9 referenced memory at 0x00000000. The memory could not be read.
Click OK to terminate the program
Click on CANCEL to debug the program."
(Sorry, my account can't post link or image. So i can't show you the picture capture)
When I had used Window 8, it didn't happen.
Please help me to solve this problem.
My machine is: HP ENVY DV6 7214nr.
Thanks,
Tan Nguyen

I am having the issue when shutting down windows 8.1. Did not occur before the update with Windows 8. At shut down, Pop up displays for only a few seconds. HP Envy I7.
Explorer.exe - Application Error
The instruction at 0xa73640b9 referenced memory at 0x00000000. The memory could not be read.
Click on OK to termintate the program.
When I start the PC, and shut it down after a few minutes of running, this error does not occur. Only after the PC has been on for awhile and I have used several programs.
And for those of us unfamiliar with creating a Reg entry, the instruction are not very clear. Once I create this text file...what do I call it and where and how do I insert it....?
UPDATE Problem fixed: I followed the suggestions of a Windows 8 clean boot from Microsoft.
After going through the running applications one by one, I finally isolated the problem on my HP Envy to the Bluetooth Application. I disabled the Bluetooth task in Startup and made sure it did not load. Afterward, no more Explorer.exe - Application
Error when I shut down the PC. This program is a Ralink Bluetooth driver and exe. program running on startup. I am not sure if HP has offered an updated driver for it as of yet.....

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Since this issue doesn’t happened on the other account, this problem appeared to be caused by corrupted user profile.
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http://mywindows8.org/fix-corrupt-profile-in-windows-8/
This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
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If the issue still persists, please photograph the error message and collect crash dump file, then upload here via skydrive or similar network device and share the link here for further research.
To collect the crash dump, follow these steps:
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Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\explorer.exe]
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How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
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Kate Li
TechNet Community Support

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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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