Windows 8.1 Explorer.exe memory error during shutdown

When i upgraded to windows 8.1 when I log off, restart or shut-down an explorer.exe error pops up saying something about memory referenced at 0x0000000 could not be read (not exact amount of zeros) sometimes it doesn't. it doesn't halt the process but just
sits there and then goes away after about two seconds.... I have downloaded about 6 programs after getting windows 8.1 and all the programs are very CPU intensive (Cinema 4D, After Effects and Photoshop) which means it could be the programs or the OS or even
the account, after checking other accounts they don'tseem to get the error but it doesn't happen on my account if i just login then log off, if I launch Photoshop or something then it may or may not get the error.
Please Help As The Computer Is ONE day old at the time of posting this.
Would you recommend waiting for some sort of update or maybe uninstalling the programs or even wiping windows 8.1 back to win 8 (Not Preferred but will consider in case problem escalates)

Hi,
Since this issue doesn’t happened on the other account, this problem appeared to be caused by corrupted user profile.
Please know that some appdata will create under your user profile, once you open one of these apps, and log off, system may fail to save files under the appdata. That should be the cause.
I suggest we follow steps in this article to repair your user profile to see what’s going on:
How to fix corrupt user profile in windows 8?
http://mywindows8.org/fix-corrupt-profile-in-windows-8/
This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there.
If the issue still persists, please photograph the error message and collect crash dump file, then upload here via skydrive or similar network device and share the link here for further research.
To collect the crash dump, follow these steps:
First enable app crash dump collection by copying following words into notepad, saving it as dump.reg and importing it:
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\localdumps\explorer.exe]
"DumpFolder"=hex(2):63,00,3a,00,5c,00,63,00,72,00,61,00,73,00,68,00,64,00,75,\
00,6d,00,70,00,73,00,00,00
"DumpCount"=dword:00000010
"DumpType"=dword:00000001
"CustomDumpFlags"=dword:00000000
Then, open a program which may cause the issue. If error appeared, please find the crashdump file under c:\.
Also, you can try to analyze dump by yourself if you would like to：
How to analyze app crash dump file:
http://blogs.technet.com/b/askperf/archive/2007/05/29/basic-debugging-of-an-application-crash.aspx
Hope this could be helpful.
Kate Li
TechNet Community Support

Similar Messages

Windows 8.1 - "explorer.exe - Application Error" during shutdown process

Hi,
After I upgrade to Window 8.1, i get "explorer.exe - Application Error" dialog every shutdown.
It contain: "The instruction at 0x74fd40b9 referenced memory at 0x00000000. The memory could not be read.
Click OK to terminate the program
Click on CANCEL to debug the program."
(Sorry, my account can't post link or image. So i can't show you the picture capture)
When I had used Window 8, it didn't happen.
Please help me to solve this problem.
My machine is: HP ENVY DV6 7214nr.
Thanks,
Tan Nguyen

I am having the issue when shutting down windows 8.1. Did not occur before the update with Windows 8. At shut down, Pop up displays for only a few seconds. HP Envy I7.
Explorer.exe - Application Error
The instruction at 0xa73640b9 referenced memory at 0x00000000. The memory could not be read.
Click on OK to termintate the program.
When I start the PC, and shut it down after a few minutes of running, this error does not occur. Only after the PC has been on for awhile and I have used several programs.
And for those of us unfamiliar with creating a Reg entry, the instruction are not very clear. Once I create this text file...what do I call it and where and how do I insert it....?
UPDATE Problem fixed: I followed the suggestions of a Windows 8 clean boot from Microsoft.
After going through the running applications one by one, I finally isolated the problem on my HP Envy to the Bluetooth Application. I disabled the Bluetooth task in Startup and made sure it did not load. Afterward, no more Explorer.exe - Application
Error when I shut down the PC. This program is a Ralink Bluetooth driver and exe. program running on startup. I am not sure if HP has offered an updated driver for it as of yet.....

Windows 8.1 explorer.exe error, on shutdown

Hello
I am experiencing a problem, after I upgrade to Window 8.1, i get "explorer.exe - Application Error" dialog every shutdown.
Which reads
The instruction at 0x42e93cd9 referenced memory at 0x00000000. The memory could not be read.
It then only gives me the option to terminate it. Sometimes it hinders m ability to shut down my computer, other times it closes after a few seconds and
shuts down.
My computer is a ASUS X550L
Thanks

Check this : http://social.technet.microsoft.com/Forums/windows/en-US/ef0a5644-5b92-49d6-91de-338e8e409b99/windows-81-explorerexe-application-error-during-shutdown-process?forum=w8itprogeneral
Arnav Sharma | Facebook |
Twitter Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members
reading the thread.

Explorer.exe application error "Memory could not be written" ?! OS seems stuck now

(Model # m6-k010dx) My new laptop after 13 months automatically updated from windows 8 to 8.1 after I had said 'no' as many times as it allowed. After the update my files are still on it and most things are there but it seems 'stuck' and the orange screen keeps flickering like start to desktop so fast you usually can't even click anything in time to open it before it switches. I was told that the drivers probably needed to be updated first (eventhough I am pretty sure I kept up with all my other updates that popped up the only one I postponed was 8.1) and that I should refresh it, so I lose my programs but keep my files. I'm so sad I now lost Photoshop cs6 and my prefered antivirus (webroot) But anyway back to 8.0, it functioned fine aside from annoying pop ups to install norton antivirus no thank you, i bought webroot again. no updates were available.
I went to HP.com drivers update, searched for my pc and its correct update, and next thing I know is it's installing windows 8.1....??!
So again when it's 'done' and reboots, the screens flicker forever. I shut down, restart, same. so I put it back to windows 8...it will install 8.1 on its own any day now.. Please help asap!!!
Also forgot to mention when the screens are flickering, a few explorer exe application errors pop up on occaision. IE: "the instruction at 0xaa0c663c referenced memory at 0xaa0c663c. The memory could not be written. Click ok to terminate the program." was one the last time,
and the time before it, the initial windows 8.1 update when I still had Webroot antivirus, the pop up said "the instruction at 0x9b63663c referenced memory at 0x9b63663c. The memory could not be written. Click ok to terminate the program." the other pop ups the initial time came from Webroot - IE: "This file is trying to install itself to start every time the computer turns on C: /Windows/system32/DrvInst (dot) exe" and gives the options to block, allow once, or allow always.
Another trying to install every time computer starts is "C: /WINDOWS/system32/wbem/WMIADAP (dot) EXE"
and another is : "Process ID: 4244
Thread ID: 3460
Event Type: Registry
Access: Write
Registry Key: /REGISTRY/MACHINE/SYSTEM/ControlSet001/Services/NDIS/IfTypes/131
Value: IfUsedNetLuidIndices"
I searched all of those but found nothing. How can I have a smooth update? THank you in advance

Hi @ASAP666 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY m6-k010dx Sleekbook and trying to update to Windows 8.1. Before updating did you make sure your system was up to date with Windows. Here is something from Microsoft that might help.
Looking into this I have found that it is a driver issue usually associated with USB devices.
Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues.
Plug the power adapter directly into a functioning wall outlet. Do not plug it into a power strip, surge protector, or secondary power source as this could cause and issue.
I recommend to do this update to disable your Anti Virus or Webroot temporarily to allow the update to go through.
Please let me know how this goes.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Windows 8.1 - explorer.exe during shutdown/restart process

Hi Microsoft Support Forums Users! Okay, so here is my problem, and yes I realize that I have posted this problem before, but it was never resolved. Everytime I reboot or shutdown my computer, I get a message saying "Explorer.exe - Application Error
The information indexed at 0x0000000 could not be *I forgot after this*
Press OK to quit the process
Press CANCEL to continue"
If I press OK, it shuts down just fine
If I press CANCEL, it shuts down just fine
If I don't press anything, it shuts down just fine, and the box goes away on it's own. At first, I had it fixed because I learned that any sync services like Google Drive and Dropbox cause this issue, and uninstalling them fixed the problem. Then it came back
on it's own, and I can't figure out how to fix. I did try disabling the DLNA Service thingy in registry editor, and that didn't do anything. I don't have a NATIVE bluetooth driver, but I DO have a bluetooth USB, which it installed a bluetooth driver with it.
I haven't tested it yet, but I saw that I needed to disable the driver on startup, which I did. So I'm wondering if there is any fix to this issue. ANY support would be great. Thank you!

Hi,
If no further help needed, please mark this thread as answered.
And any more questions, please feel free to ask.
Best regards
Michael Shao
TechNet Community Support

Explorer.exe Application Error

Hi.
(Sorry if this is in the wrong category.)
Just today, I downloaded a Windows update(it said I had like 150+ things to install, so I did) Well, that's where my problem began. Once I did that, I turned my laptop on and right after I type my password in and click enter, I had an "explorer.exe"
error pop up saying that the memory could not be read. The WHOLE screen is black, only my cursor was there. I couldn't see my desktop, taskbar, nothing. I could do CTRL+ALT+DEL to get into the task manager though.
I have read literally EVERYTHING I could find on the internet, and nothing has solved my problem. It's quite tricky because most of what I have read has told me to boot in safe mode, safe mode with networking, and safe mode with command prompt, all to no
avail. When I try, the same error pops up there too.
I started up my computer and did F8 to get to the system repair, which also did not work. It said there was nothing wrong with it.
I tried multiple system restore points, all which did not work. I got an error for all of them saying this:
System Restore failed to extract the original copy of the directory from the restore point.
Source: %SystemRoot%\Registration
Destination: ComPlusStaging
I have tried to do the SFC /SCANNOW which said that there was nothing wrong with my computer.
I'm completely out of ideas on how to fix this and I would really appreciate the help.
Thanks in advance!

After I clean install of Window 8.1, i get "explorer.exe - Application Error" dialog every shutdown.
Hi,
Did you mean that this problem occures as soon as Windows clean installed? If so, it may be Windows installation ISO or RAM problem. Since you said Windows 8 works normally, it should be Windows 8.1 ISO problem.
However, if this problem occures after you install some applications, it should APP problem, not system.
Roger Lu
TechNet Community Support

Proxy Desktop: Explorer.EXE - Application Error

It appears that the installation of Media Manager 9 caused the following error message within Windows XP, after viewing My Network Places:
>   Proxy Desktop: Explorer.EXE - Application Error
>   The instruction at "0x01d3b865" referenced memory at "0x00000008". The memory could not be "read".
The problem occurred on my machine when I installed BlackBerry User Tools, which installed two different software programs:
>   BlackBerry Desktop Manager, version 4.2.2.14 [Apr 26 2007], and
>   Media Manager 9, also known as Roxio Easy Media Creator 9 (Build 910B72J ENU)
Once I removed Media Manager 9, the problem disappeared, that is, no more error message after viewing My Network Places, which used to give the error message above.
Note. My system also has a regular installation of Roxio Easy Media Creator 9, which came pre-installed on the machine, but this name only appears on the quickly-passing splash-screen; it is titled Roxio Creator DE in the user interface. The help file calls it Roxio Creator DE, Version 9.1.573 SP1. When I was installing Media Manager 9 as a part of the BlackBerry User Tools installation, I had to tell the installation program not to uninstall the existing sub-programs of Roxio Easy Media Creator 9. I wonder if the problem could somehow derive from a conflict between these two installations.
Also see my post at http://www.pcanswers.co.uk/node/2506
Message Edited by Matthew3 on 08-17-2009 12:13 PM

Thank you for your response, OzBBerry42.
Do you know for sure that the problem is a conflict between the pre-existing installation of Roxio Easy Media Creator 9 and the partial installation of Media Manager 9 (a.k.a. Roxio Easy Media Creator 9) that I allowed when I installed BlackBerry User Tools? If so, please comment further on your findings.
If my conflict hypothesis is is true, then this post is the only one on the Internet that accurately addresses this problem. Others who have experienced this error message apparently do not know that their some-time-in-the-past installation of BlackBerry User Tools caused this error when they eventually decided to browse shared directories over their LAN.
Currently, I am only running the pre-existing installation of Roxio Easy Media Creator 9 with the BlackBerry User Tools installation of BlackBerry Desktop Manager. Therefore, I do not get this error message anymore. However, it took many hours to isolate this problem. I decided not to invest anymore time into testing my conflict hypothesis. Have you or anyone else?
I would like to see the technical department at BlackBerry comment on this issue.
By the way, I am the administrator of the LAN system. I discovered this error on a user's computer. If these types of problems are going to be had with BlackBerry phones, I might decide to discourage their use and direct people to their competitors. A response to this issue from BlackBerry would help dissuade me. OzBBerry42, if you know how to get their attention, please do.

ERROR [B3108]: Unrecoverable out of memory error during a cluster operation

We are using Sun Java(tm) System Message Queue Version: 3.5 SP1 (Build 48-G). We are using two JMS servers as a cluster.
But we frequently getting the out of memory issue during the cluster operation.
Messages also got queued up in the Topics. Eventhough listeners have the capability to reconnect with the Server after the broker restarting, usually we are restarting consumer instances to get work this.
Here is detailed log :
Jan 5 13:45:40 polar1-18.eastern.com imqbrokerd_cns-jms-18[8980]: [ID 478930 daemon.error] ERROR [B3108]: Unrecoverable out of memory error during a cluster operation. Shutting down the broker.
Jan 5 13:45:57 polar1-18.eastern18.chntva1-dc1.cscehub.com imqbrokerd: [ID 702911 daemon.notice] Message Queue broker terminated abnormally -- restarting.
Expecting your attention on this.
Thanks

Hi,
If you do not use any special cmdline options, how do you configure your servers/
brokers to 1 Gb or 2 Gb JVM heap ?
Regarding your question on why the consumers appear to be connecting to just
one of the brokers -
How are the connection factories that the consumers use configured ?
Is the connection factory configured using the imqAddressList and
imqAddressListBehavior attributes ? Documentation for this is at:
http://docs.sun.com/source/819-2571/ref_adminobj_props.html#wp62463
imqAddressList should contain a list of brokers (i.e. 2 for you) in the cluster
e.g.
mq://server1:7676/jms,mq://server2:7676/jms
imqAddressListBehavior defines how the 2 brokers in the above list are picked.
The default is in the order of the list - so mq://server1:7676/jms will always be
picked by default. If you want random behavior (which will hopefully even out the
load), set imqAddressListBehavior to RANDOM.
regards,
-i
http://www.sun.com/software/products/message_queue/index.xml

Internal memory error during SQL generation. (QP0002)

Post Author: Rajesh Kumar
CA Forum: WebIntelligence Reporting
Hi,
I developed one Report in BO 5.1 version (Report size à 13 MB) and I Migrated this Report to BO XIR2,
After I Migrated this Report to BO XI R2 this Report was worked perfectly in DESKI & also in WEBI
But now for the past few Days (nearly 1 week) this Report is not working in WEBI, but itu2019s perfectly working in DESKI. In WEBI itu2019s showing error message à u201CInternal memory error during SQL generation. (QP0002)u201D
Iu2019m having one PDF documentation for BO Error Messages Listing, in that Documentation I have found the below à
Internal memory error during SQL generation. (QP0002)
Cause This error occurs when there is no longer enough memory to generate the SQL.
Action You should close other applications and then rerun the query.
I tried this alsou2026.
I closed all other applications and I Refreshed this Report, but again the same error is coming in WEBI
Report is working in DESKI but itu2019s not working in WEBI, I donu2019t know how to rectify this problem
Can anyone help me in this to rectify.. please
Thanks in advance
Rajesh Kumar

Hi,
I investigated further and if the previous solution doesn't help you to resolve the issue please test the below mentioned solution.
When several contexts are possible for a query, the system tests if they produce the same set of tables. If they are identical, it is not necessary to prompt the user. It is the default behavior. But for some particular universes, the designer defines different contexts with the same tables, but with a different set of joins. This will compare the context with the joins. When this happens, InfoView fails with this error.
Resolution
1. Import the universe.
2. Modify the following parameter:
COMPARE_CONTEXTS_WITH_JOINS = No
3. Export the universe.
4. Open the Desktop Intelligence report in InfoView and refresh it.
It will refresh successfully
Regards,
Sarbhjeet Kaur

Explorer.exe Application Error on shut down

On shut down I am getting the following explorer.exe application error:
The exception unknown software exception (0xc000042) occurred in the application at location 0x89087e03.
Click on OK to terminate the program
How do I fix it?

1. Try clean boot http://support.microsoft.com/kb/929135
2. How does sustem respond when you shutdown with
shutdown -s -f -t 0
3. Try to pinpoint which program is causing problem by
killing one by one (program or service) before shutdown.
4. Reveal content of Event logs, namely errors and warnings
5. When this phenomenon started?
M.

Internal Memory Error During SQL Generation

Hi,
Please find below the details:
Issue: I am using BO XI R3 DeskI.
When I try to refresh/edit the Dataprovider of a report, it says "Internal Memory Error During SQL Generation"
I am sure that there is no case of Multiple contexts with this report and its a very simple one too.
I get this error in WebI as well
Workaround: Restarting the DesktopIntelligence Processing Server solves the issue for some time but then it reoccurs-for some other report -at a later time.
Could anyone please explain the root cause of this and is there a permanent solution to this problem.
Thanks
Prabhat Jha

Hi,
I investigated further and if the previous solution doesn't help you to resolve the issue please test the below mentioned solution.
When several contexts are possible for a query, the system tests if they produce the same set of tables. If they are identical, it is not necessary to prompt the user. It is the default behavior. But for some particular universes, the designer defines different contexts with the same tables, but with a different set of joins. This will compare the context with the joins. When this happens, InfoView fails with this error.
Resolution
1. Import the universe.
2. Modify the following parameter:
COMPARE_CONTEXTS_WITH_JOINS = No
3. Export the universe.
4. Open the Desktop Intelligence report in InfoView and refresh it.
It will refresh successfully
Regards,
Sarbhjeet Kaur

Explorer.exe Application Error - Faulting module name: Windows.UI.Xaml.dll

We are having a problem with one of our Windows 2012 R2 Terminal Server. The server keeps maxing out CPU to 100% the only way to resolve the issue is by restarting the guest OS. When I have been trying to troubleshoot the issue. I have noticed the following
error is appearing in the event log. I have tried various research online but have been unable to find a resolution to the issue. Anyone have any ideas?
Faulting application name: explorer.exe, version: 6.3.9600.17415, time stamp: 0x54503a3a
Faulting module name: Windows.UI.Xaml.dll, version: 6.3.9600.17415, time stamp: 0x54504b1a
Exception code: 0xc000027b
Fault offset: 0x0000000000982bea
Faulting process id: 0xd44
Faulting application start time: 0x01d0526d40641d26
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\System32\Windows.UI.Xaml.dll
Report Id: 80a05322-be60-11e4-80db-005056bd0cad
Faulting package full name:
Faulting package-relative application ID:

Hi,
Please test the issue in Clean Boot first. For the detailed steps, please refer to the following Microsoft KB article:
How to perform a clean boot in Windows
http://support.microsoft.com/kb/929135
Also seems you should try to uninstall IE and install it again but before that you can run command type:
SFC /SCANNOW and let the system to scan your DLL files and repair them, then reinstall the new IE.
For general reference, windows.UI.xmal.dll can handle several file in background process. For more detail refer
this article.
Hope it helps!
Thanks.
Dharmesh Solanki
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Clscfg.exe - Application error during 10g install on W2K3

I get 2 installation errors when installing 10g (software only install) on Windows 2003. Both appear to be directly related to the fact that clscfg.exe does not execute. I receive the pop up titled "clscfg.exe - Application Error" containing the text:
the instruction at "0x77bd4ece" referenced memory at "0x00000000". The memory
could not be "read'. Click on "OK' to terminate the program.
Has anyone encountered this? Know a workaround?

I have exactly the same problem under Windows XP. There seems to be a bug that looks very simular to the error we have, and there is a patch for it (bug 3555863), but the patch does not work, because you need to execute clscfg again during the patch execution, but clscfg craches whenever I try to execute it.
So, I do not know a workaround yet. Did you find out anything in the meantime?

Windows 8.1 explorer.exe crashes EVERY time I open a window

I upgraded from win8 home yesterday and notices I was getting errors when using windows to copy files from my laptop to computer over my wifi.
Today, I was working fine and started gettingMicrosoft Visual C++ Runtime Library "Runtime Error" and explorer restarted, I rebooted and then on all accounts I logged into, I got no error messages - just explorer restarting. I was unable
to open any folders.
The event viewer states:
Faulting application name: Explorer.EXE, version: 6.3.9600.16441, time stamp: 0x5265dec8
Faulting module name: verifier.dll, version: 6.3.9600.16384, time stamp: 0x5215f8f7
Exception code: 0x80000003
Fault offset: 0x000000000000abd4
Faulting process ID: 0x16c4
Faulting application start time: 0x01cf1ad3991556c6
Faulting application path: C:\WINDOWS\Explorer.EXE
Faulting module path: C:\WINDOWS\system32\verifier.dll
Report ID: ecbc0d64-86c6-11e3-8089-4c72b9810b8d
Faulting package full name:
Faulting package-relative application ID:
Explorer has however started running properly since I ran C:\ from the run prompt. Any folders I click on seem ok and now I can open explorer normally.
Please help

Hello,
Please download this
ZIP file and extract it. Once extracted, double-click the REG file to import it into the registry. Once done, this will enable creation of crash dumps when Explorer crashes. So, the next time this happens. you should fine a DMP file on your desktop. Compress
and attach the file here. Having the file will help us identifying the cause of the issue.

I've got error message " CTSvcCDA.exe application error " during insall MediaSour

I need help anybody who has soultion about this error .
When I install Nomad Explorer & MediaSource, I had two error message .
first, in case of nomad explorer, "security.exe application error"
seconde,Mediasorce, "CTSvcCDA.exe application error"

Try disabling Protected Mode. But since you cannot even open Adobe Reader by itself, you can do it via the Windows registry: download, unzip, then run the registry script from https://files.acrobat.com/a/preview/441a5fb2-7a82-443d-9632-9a639692a565

Windows 8.1 Explorer.exe memory error during shutdown

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