Windows 8.1 Fingerprint Sensor Driver not working - Fixed my issue

When I upgraded to Win 8.1 the finger print sensor wasn't working. I had the correct drivers installed. What fixed the issue was upgrading the hardware driver in the Device Manager program, under Biometrics. Highlight the Validity listing, choose upgrade driver, choose selet from a list, choose the latest driver which will have a higher number obviously. My fingerprint sensor is now working!

Unfortunately HP couldn't figure it out when I called them. They installed the same drivers I already tried several times. After I hung up, I figured to update the actual Validity Driver under Biometrics in the Device Manager section. That fixed my issue. I think HP techs need to be trained a bit more thoroughly. So Kudos goes to me.

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My fingerprint sensor is not working.

My fingerprint sensor is not working. states no bio-metric devices found in control panel, tried to install validating sensor but cant.... only gathers information but nothing happens after that

Hi TheSecond,
I see that you are having a problem with your fingerprint sensor and I will be happy to help. You haven't listed your operating system, so I am going to assume that it is the Windows 7 that came with the computer. If you have upgraded to 8 or 8.1 please let me know. I have included links to the software that you are going to need, the HP SimplePass and the Validity Sensor software. Install both of them and let me know how it goes.
HP SimplePass Windows 7:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-98707-1&cc=us&dlc=en&lc=en&...=
Validity Sensor Driver:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=ob-82046-1
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Tecra A11-11L - Fingerprint sensor is not working

HI,
I have got a problem with my Tecra notebook. The Fingerprint sensor is not working since yesterday. It also disappears from the hardware manager. I tried to reinstall the utility, but the setup.exe won't execute succesfully. When I try to install the Utility directly from the amd64 directory the installation will be succesfully, but the software can't connect to the fingerprint sensor. I also tried to install the original Windows image, but the sensor won't work.
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Berst regards
Thunder1988

You could try a BIOS Update and set the BIOS to defaults. If it still doesn't appear in Device Manager, the reader may be faulty or there is a connection problem. I'm guessing the notebook is still under warranty, so you may need to send the notebook to a Toshiba Service Center for repair.

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Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
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FingerPrint Sensor/Software not working right with Windows XP Pro SP3

Hi All,
I have a 3 month old Satellite Pro S300-S2504 (2.4 GHz CPU, 3 GB RAM, Bluetooth, firewire - was a custom build with most of the options I could get). The O/S installed was/is Vista Business. It came with a dowgrade XP Pro SP3 disc as well.
I bought a second hard drive - swapped it with the original and installed Windows XP Pro on it - having grown tired of Vista. I don't intend to keep both O/S's - but I didn't want to mess with what I had until I got XP working - and that's the reason I got the second hard drive for XP. Anyway, XP Pro is installed and working except the fingerprint sensor. As soon as I booted for the first time - with nothing but the factory everything installed, it prompted me to register fingers for the sensor. I tried but I got a database not found error followed by a sensor not working error. I got the latest updates for the fingerprint sensor, removed what I had - rebooted and installed the newer program - I got the same error. I then uninstalled the program again, went through the registry and removed all entries whose key had TrueSuite in it, rebooted and installed the latest version again - rebooted - and got the same errors. Looking in Device Manager, the sensor is working fine but once I try to register a finger and it fails, I then look in Device Manager and the sensor has a yellow error indicator. I used System Restore to go back to the original configuration and then tried the Fingerprint drivers/patches for Vista and for Windows 7. All of them installed but I got the same database not found error followed by the fingerprint sensor not working error.
I did end the program, then using Task Manager, I ran the Fingerprint utility as administrator - still got the same errors. I've completely reinstalled from the Windows XP restore CD four times trying to solve this and I can't get the fingerprint reader to register fingerprints - I always get that error.
I have a lot of graphic editing (movies) software as well as file conversion programs and a very stable version of Roxio Easy Media Creator that all works fine in Windows XP - but it all has problems running in Vista and I'm tired of the bugs that Vista seems have - and I want to use Windows XP Pro. I will try any suggestions. The fingerprint sensor and software works reliably in Vista. I even updated it and that went fine. I suspect there's a problem with the XP version of the software for my computer. I did notice that Toshiba doesn't sell the this model series with XP downgrade as an option anymore. I wonder if this is one of the reasons.
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Satellite Pro M10-S405
..a clean Win XP Pro install and it still doesnt work.There is a Win Xp key on the bottom of the laptop, but I cant seem to use it.
The Product Key that comes with the computer is useless to activate a retail installation. You would need to purchase a new one or convice Microsoft that an old one is no longer in use.
In the device manager it shows
Ethernet Controller
Multimedia Audio Controller
Network Controller
Unknown Device needing Drivers. I have searched and downloaded drivers and installed them but it still doest work.
Get the drivers from here.
Install the chipset utility first, followed by the display driver. Be sure to install the common modules prior to any Toshiba utilities, including power management.
-Jerry

Fingerprint Sensor/Reader not working?

I completely wiped my computer clean with a fresh recovery since I had problems. Everything has been running smoothly except the Fingerprint sensor. When I used to swipe my finger it would light up and HP SimplePass would open up. Now nothing happens. The computer doesn't seem to recognize or read the sensor.
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Laptop Model:
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Windows 8 64-bit

So on the login screen you're not getting that option. OK.
Go into safe mode and let me know if that option is available.
THX

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Hello,
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In device manager>view>show hidden devices>imaging devices>Lenovo EasyCamera, device status says
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I am certain it is a hardware issue from the problems youre describing. I would contact Lenovo. They may try to have you purchase their "software" support, but don't let them. I had wifi issues and they tried to make me spend $90 because I was too lazy to figure it out on my own.
Make sure when you're calling support that you tell them that you restored to factory default and before you send your computer in, back up your data. Also tell them that it's a new computer and you do not want to pay for shipping... They will most likely comp you shipping in both directions.

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I'm haven't spoken English for a while, so, if I explained something strange, ask, I'll try to explain better =)
This question was solved.
View Solution.

Who is awesome? I'm awesome! ^_^
I used russian version of the driver, worked flawlessly =)
Take it from here. Glad, if I could help =)
http://ftp.hp.com/pub/softlib/software11/COL22237/bi-58689-4/lj1020_1022-HB-pnp-win64-ru.exe

HP deskjet D2300 series driver not working in windows 7

This procedure is much too complicated for an average user. You know that millions of Wondow XP users are switching to Windows 7. I' sure that most of them are facing similar problems. HP should come with a user friendly solution that solves the above issues. Don't you think?
My problem remains unsolved.

Hi dvh,
Welcome to the HP Forums!
I see that your HP Deskjet D2300 series driver not working in windows 7.
Do you see any error messages with the installer? Or does it just close out and doesn't install?
In the meantime, please try using our HP Printer Install Wizard for Windows.
Hope to hear back from you, and have a great day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My new (2 months old) 5s fingerprint recognition sensor does not work. It worked well when I first got it but now to get it to work I have to redo my fingerprints every few days, which completely negates the convenience and cost of the phone.

My new (2 months old) 5s fingerprint recognition sensor does not work. It worked well when I first got it but now to get it to work I have to redo my fingerprints every few days, which completely negates the convenience and cost of the phone. I have tried all the tips and they help a little but it always stops working and I have to redo my fingerprints. Does Apple read these comments? Is there an app that might help?

Apple does not read here.
If you want Apple to know send feedback
http://www.apple.com/feedback/iphone.html
I also have iPhone 5s on day one and it's working since. When it's not registering, I just clean the Home button and it works straight away.
Did you try when registering fingerprint using all angles? It should learn the more you use it.
Did you clean the sensor with a soft cloth?
http://support.apple.com/kb/HT5883

Hi, my hp dv4-1503tu fingerprint sensor is not working after I formatted it. please help me out

After formatting the finger print sensor is not working.
I have got hp dv4-1503tu.
Kindly, help me out.
Warm regards,
Tanbir Singh

Hello TanbirSingh,
You’re having a problem with the fingerprint reader not working.
Go into device manager and uninstall the Biometric device. Don’t restart the computer.
Go to HP.com and update the Fingerprint reader, this will be the newest driver.
Here is a link to the update.
Also update the BIOS to make sure that the device is being detected.
Here is the link to the BIOS.
Let me know how everything goes.

Tecra M5: finger print sensor is not working properly since a drink was spilt into the keyboard

My finger print sensor is not working properly since a drink was spilt into the keyboard. When booting up, it automatically "fails" 5 times in a row (without any attempts to swipe a finger), then defaults to password entry to boot the machine's hard drive.
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Everything else works fine and this is just a minor niggle, but I'd like to remove the annoyance of it beeping at me 5 times while it does its thing!
Can anyone tell me how I completely disable it?
Thank you.

Have you removed the fingerprint software? If yes check if in device manager is listed some unknown device. Please post the result.
Maybe you can try to disable this unknown device and it will not be recognized as new hardware every time when you start the notebook.

64 bit Windows 7 Itunes 10.5 store not working

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Intel Corporation, Intel(R) HD Graphics Family
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I've removed PCTools from the reg.
Okay ... PC Tools has released an update for some LSP-related iTunes conflicts, so it might also be worth investigating that:
iTunes is not working correctly with PC Tools protection software installed

Audio driver not working in hp 2000 - 2116tu laptop

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Driver installed : sp57716.exe
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Hi architsomani,
Take a look at this document and let me know if the troubleshooting steps help to resolve your issue.
Good luck!
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

Aero in Windows 7 64bit home premium does not work. Aero display selections are grayed out.

Aero in Windows 7 64bit home premium does not work. Aero display selections are grayed out. HP 600-1315xt.
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Hi,
It might be the graphic driver not compitable with the graphic device. Has there been a change to the graphic driver?
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I work on behalf o HP.
Please click the white Kudos star to say thanks.
Please click Accept As Solution if you found my response helpful.

Windows 8.1 Fingerprint Sensor Driver not working - Fixed my issue

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