Windows 8.1 freezes when I am sending messages to Xbox Live friends

When I spend an X amount of time in messages, specifically sending messages to Xbox Live friends, my mouse moves slowly. When that happens my PC crawls to a halt and I cannot exit the app nor can I go back to Desktop. 
Any solutions?

Hi,
A slow system reaction normally because of over use of system memory and high usage of CPU, to confirm this, open the taks manager in this way:
1.type “task manager” at the search box, open task manager, then click “performance” tag to check the memory and CPU usage by right clicking at the application, then stop this one.
2.if the usage stands on a high percentage, go to the details tag to stop the applications that cost high resources.
Besides, I suggest to go to the Xbox site to check the minimum requirement:
Download speed: 3 megabits per second
Upload speed: 0.5 megabits per second
Ping speed:Less than 150 milliseconds
And other requirements you can find it here to check the details for Xbox:
http://support.xbox.com/en-US/xbox-360/networking/slow-performance-solution
Regards
Wade Liu
TechNet Community Support

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