Windows 8.1 install stuck at 45%

Hi all,
I need to install Dreamweaver on my computer but when I try doing so it get's stuck at 45%.
I have a Windows 8.1 computer, I run the installer in Admin mode, and I never had any problems since I m using the CC programs while installing a new adobe program.
Thanks in advance for your help

check your task manager for running processes that are hanging during install and terminate them.
you can also check your install logs to see if a problem is logged, Troubleshoot with install logs | CS5, CS5.5, CS6, CC
and you can uninstall everything cc, clean and start your installation(s) anew, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Similar Messages

  • I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?

    As the title says.
    I was installing the new EFI software update on my macbook pro and I became stuck on the grey screen with the window that said "installing 2 items", its been on the same screen for 2 1/2 hours. does anyone know what I can do?
    I don't want to restart it because im scared that something might go wrong.
    operating lion

    LimitLess- wrote:
    Hi,
    I had the power supply connected when I attempted it previously but even so my problem occurred. My rom is different and so I still need to update it.
    Thanks
    I wanted to mark your answer helpful too but I didn't know that I could only put it for 2 answers. Sorry
    That was good advice by G-N and s/he is correct about it. Unfortunately, ASC allows only 2 "helpful" and 1 "correct" marks per thread.

  • Asked to reboot to complete install stuck, will not go away, can not use Firefox, can not uninstall, windows based

    asked to reboot to complete install stuck, will not go away, can not use Firefox, can not uninstall, windows based
    I chose to delay reboot
    Rebooted later
    When trying to use Firefox it ask for reboot
    Stuck in a loop

    I thought I would copy your other post ([/questions/887645] ) <br/>
    |
    Let me rephrase in question.
    locking as a duplicate - https://support.mozilla.com/en-US/questions/88761 - please edit your original question instead of starting a new thread <br/>|<br/>
    I installed Firefox 6.0.2 on a Windows Server 2003 box. This box is a terminal server with 9 users that are going to use Firefox. The other users are going to use IE. When asked to reboot now or later, I chose Later. After sometime I rebooted, the message "you need to reboot in order to complete the install" reappears. Over and over again. Can not uninstall (same message) Can not open Firefox (same message) Many reboots using various users, the same results.
    Help!
    |
    The question appears to relate more to the OS than be a firefox problem, but as I have never used Windows Server 2003, I am unable to help.

  • Factory reset, Windows install stucks at dowork.cmd

    Hy!Recently I had to factory reset my TPT2 32Gb. The boot list was perfect, after i plugged the usb stick and started the device, the recovery software was launched and soon after the windows install. The windows install stucked at a point
    . There is a window, Windows Setup at the top of it, it says:Windows is now setting up the following items:(checkmark) C:\SWWORK\BCD08.CMD(checkmark) C:\DRIVERS\DPINST.CMD
    C:\SWWORK\DOWORK.CMD (with bold font, i assume, here stucked the whole thing)
    C.\SWWORK\FINISH.CMD And also a cmd.exe command window with the last two line: c:\windows\system32>c:\SWWORK\STATE.EXE /disk=c /w 1C:\WINDOWS\system32> if exist c:\swwork\fixletr.cmd call c:\swwork\fixletr.cmd During this process, the restoreing USB stick is plugged in. Please help, i dont have a slightest idea what to do!

    Hi Everyone,
    Does anyone have a fix to this? I'm also stuck ay DOWORK.CMD. I've tried to restore my computer several times but I always get stuck at this point. Below is a screen capture of my problem and in the CMD box, the last 2 messages translate to "File not found":
    Link to image
    Please help me!!!!
    Moderator note: large image(s) converted to link(s):  About Posting Pictures In The Forums

  • Failed to Install The New Preview Build. Installation Failure: Windows failed to install the following update with error 0x80246007: FBL_AWESOME1501 9926 Professional.

    Hello,
    I'm having issues upgrading my Windows 10 Technical Preview installation build 9879 to a newer build that's become available late January 23rd.
    I am installing the new upgrade in a Hyper-V virtual machine and get the following error:
    Failed to install the new preview build, please try again later. 0x80246007
    What could be the problem?
    Previously I've had messages that Windows cannot be upgraded on a computer with less than 2 Gbyte of RAM. That's a Hyper-V VM with dynamic memory and I was highly surprised to see this error; never had this before. Had to set 2048 Mbytes as a minimum memory
    for this VM. Now that I have this 80246007 error code.
    When looking up System log, the following error messages are listed multiple times:
    Installation Failure: Windows failed to install the following update with error 0x80246007: FBL_AWESOME1501 9926 Professional.
    The errors are returned for the Event ID 20 by WindowsUpdateClient
    in task category Windows Update Agent..
    I reviewed the HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability
    registry key as suggested in Windows
    Insider stuck on build 9841 - "No new preview build was found", and here is what it shows:
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsSelfHost\Applicability]
    "BranchName"="fbl_awesome1501"
    "ThresholdRiskLevel"="low"
    "ThresholdOptedin"=dword:00000001
    Note, when attempting to install the downloaded update from a native boot, installation starts with no errors.
    However, since setup is not supported for a natively booted VHD files, it does not proceed further showing a message that installation on virtual drives is not supported.  
    Looks like Setup is having problems installing in a Hyper-V virtual machine.
    Possibly, some ESD files got corrupted during downloading? Is it possible to remove them and re-download missing files? (I, however, noticed that Windows seems to re-download upgrade files after you restart 9879 and attempt to check for a new build.
    Any clue why installing under VM causes 9926 to fail?
    Thank you in advance.
    Well this is the world we live in And these are the hands we're given...

    Hi,
    According to the error message, this problem seems like update package installation failed during system upgrade.
    You can try to remove ESD file which locate at boot of C drive and upgrade the system again for test.
    On the other hand, make sure the system 9879 installed all Windows pushed updates before system upgrade.
    Roger Lu
    TechNet Community Support

  • ISO Boot Camp Windows 8.1 Install

    Hi,
    I just purchased Windows 8.1 from the Microsoft Store as a digiital download. It came as an .exe, so using a friend's PC I installed the Media Creator program from Microsoft in order the generate the files needed to boot install from a flash. The flash drive I formatted in MS-Dos FAT 32 with all the files necessary. I opened Boot Camp Assistant to partition my drive for the Windows 8.1 install.
    I booted my Mac from the flash drive, and the windows 8 set up program does work. I am able to punch in my serial number/product key, but after this it is unable to find an image to install.
    I looked up that  creating an ISO from the files on the flash drive was the next thing to do. So I did that using disk utility, then told boot camp where the ISO was and to generate an install disk using another external drive I have. Each time it will format the new drive, and--although I have unmounted the ISO that is in My Documents using disk utility, as soon as Boot Camp attempts to copy the install files over, disk utility will mount the ISO again causing the process to not work (bringing up the error message "your bootable USB drive could not be created."
    I'm really stuck. Any help would be amazing. I'm running a new iMac late 2013 on Mavericks, but I will be upgrading to Yosemite very soon. I hope upgrading the OS and boot camp will fix this, but who knows.

    For Macs with built-in Optical drives, you will need to burn the ISO to Optical media and use the Optical drive.

  • Windows 8.1 RTM stuck on loading screen

    HP Pavilion g6  2100sy
    I have problem Windows 8.1 RTM stuck on loading screen (clean install).
    No updates, drivers or programs not installed. Windows 8 works perfectly.
    Please help.

    Hi,
    I'm facing the same problem here with my HP Mini, if you have a keyboard (USB) or a mouse, try to remove them & restart.
    In my case this doesn't work, but it can work for you.

  • ITunes/Window 7 Creative XiFi Stuck in Stereo and ITunes Crashes

    @ITunes/Window 7 Creative XiFi Stuck in Stereo and ITunes CrashesuI am about to return my Creative X-Fi USB card, cause it doesn't seem to handle anything other than 2 channel audio.
    The Creative X-Fi driver only shows 2-channel audio in it's driver config, which leads me to beli've it can't do 5..
    The first time I put ITunes into surround mode, I was installing the Creative software, it prompted to install. I said yes, and it crashed. A few reboots later... Now everytime I put ITunes into Surround mode in play back it crashes every time. I've uninstalled the driver and reinstalled to no avail. ITunes can't go into surround mode for HD video playback.
    I am using the optical connection to my stereo,? the creative software doesn't seem to recognize it as a 5. device.
    What am I missing here? 5. shouldn't be this hard to get working..
    thanks!

    I have the same problem (I use IE 7 as my browser). I have had the same problem with all the versions 7.1 as well. There have been numerous posts about it and it seems that Apple does not want to fix this. I uninstalled it and reinstalled version 7.0x via
    http://www.filehippo.com/download_itunes/?1774
    this version is once again working fine!

  • HP software install stuck on checking system

    hello,for a few days I've been trying to reinstall HP Officejet Full Feature Software and Driver, since it randomly stopped working. It always gets stuck when is first installing on the checking system step. Ive downloaded the software to uninstall the program completely from the computing and installing it again to find the same problem.

    Hi , Welcome to the HP Forums! I noticed that your HP software install stuck on checking system, when trying to reinstall your HP Officejet J4580 on Windows 8.1. I am happy to look into this for you!  Some questions for you:  Do you see any error messages on the printer's display panel? Are you able to make copies with the printer? Loading Paper and Copying With the HP Officejet J4500 All-in-One Printer Series.Are you able to print a self-test report? Printing a Self-Test Report. In the meantime, please try the steps within this guide, Windows 8: The Progress Bar on the Software Installation Stops or Stalls. Hope this guide helps, and hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

  • Prerequisite Check Failed: Windows Deployment Tools installed

    Hi Configuration Manager community,
    I'm installing SCCM 2012 R2 and keep getting stuck at the "Windows Deployment Tools installed" pre-req.
    I've followed the link and installed Windows Deployment Tools component of Windows Assessment and Deployment Kit for Windows 8.1, but Setup keeps showing this pre-req's status as Failed.
    Any suggestions?
    Thanks!

    Mike
    Just confirm you have followed the steps outlined in my R2 install guide 
    https://sccmentor.wordpress.com/2014/01/08/sccm-2012-r2-step-by-step-installation-guide/
    What's in your ConfigMgrPreReq.log & ConfigMgrsetup.log files re: Windows Deployment Tools?
    Cheers Paul | http://sccmentor.wordpress.com

  • Lenovo Yoga 2 13, Kali Linux 1.0.7, Ubuntu 14.04, Windows 8.1 install, config, and wifi fix.

    Lenovo Yoga 2 13, Kali Linux 1.0.7, Ubuntu 14.04, Windows 8.1 install, config, and wifi fix.
    I wanted to share an experience with everyone I hope will help others avoid what I have gone through the past 3 days. I bought a Yoga 11s that I loved but had some issues with the wireless, Lenovo being awesome replaced it with a Yoga 2 13. I love this laptop but ran into some issues with Linux install/wireless, which I wanted to show how to resolve in one place. Hopefully this will help someone else get through this quicker
    I am going to try and write this for someone with little Linux experience, if I miss the mark please let me know and I will clarify the best I can.
    For work I need Windows 8.1 and Kali Linux, while for home I prefer Ubuntu.
    My Yoga 2 13:
    I5 1.6 ghz
    8 GB ram
    256 GB SSD
    ORANGE!
    My requirements: 
    I need Windows
    I need Kali Linux (livecd, even with persistent mode was not an option as it would not save the wireless fix or system updates) – I would also like this on a USB drive and not the internal SSD
    I would like Ubuntu
    Needed to do this:
    1. 2 USB thumb drives (at least 8gb in size each) I used 2 Leef Supra 32GB drives. They are my favorite right now and are only about $27 at amazon.
    2. Phone that can USB Tether or a USB Ethernet card (External USB wireless will show as "Hardware Locked"). Again you can pick one up for sub $10 if you need the USB Ethernet route. I used my Galaxy S5, you will need to download 200-300 mb of items through this so make sure you have the data if you go that route.
    3. You may be able to get a USB wifi card to work if you do the following after boot. This only worked once for me.
                    a.Type ‘sudo rmmod iwlmvm’
    b.Type ‘sudo rmmod iwlwifi’
    4. ISOs of Ubuntu and Kali Linux (I used Ubuntu 14.04 and Kali Linux 1.0.7)
    5. Software to unzip the ISOs. I recommend 7-ZIP and will be referencing this in this guide.
    6. I will include the EFI boot files and the WiFi fix files if I can attach. Otherwise I will provide a link to them.
       Link: https://www.dropbox.com/s/puxnnoft3gn2b6l/WiFiFix.zip
    Recommended (these are just in case you corrupt something making your system not see any OS
    1.  I would call Lenovo beforehand and get a set of recover disks (this will take 2-3 days)
    2. In the meantime a USB Windows 8.1 or 8 ISO (the repair feature may save you)
    *Note: At many points in this guide I detail steps and commands. Please double check that you understand the step before proceeding. There are multiple points where a mistyped command or clicking the wrong option will cause your entire system to fail and you will need to reformat the entire drive and start over. This also will make One Touch recovery not work. Proceed with caution.*
    I did not need to disable ‘secure boot’ to do this, but keep in mind that you may need to.
    Steps:
    First let’s go through the installs, and then we will go through grub config and wireless fix
    1. In Windows scroll to computer and right click, select manage.
    2. Go to “Disk Management”
    3. Select the main HDD (notice Lenovo puts a stupid number of partitions on here)
    a. I deleted the D: drive on here, if you do this make sure to copy the drives over to your main C: drive. You will want to run each of the installers and repair the drivers after.
    4. I used the space from the D: drive and pulled a little more creating a 50 GB partition for Ubuntu and my swap file
    a. You can also add more space by right clicking your C drive and selecting shrink
    b. Do not format the partitioned data as this will make identifying it later much easier.
    5. Open a command line
                    a. Swipe from the right of the screen and select search
                    b. Type ‘cmd’
                    c. right click and select ‘run as admin’
    6. For Ubuntu: Type ‘diskpart’ into the command line
                    a. type ‘list disk’
    i. You should see 2-3 disks depending on if you have one or both usb drives in the laptop at the time. I would suggest only doing 1 at a time so you don’t lose track.
                    b. type ‘select disk $’ (Replace the $ with the number of the drive)
    c. ***** Before proceeding make sure you have the correct drive selected or you can ruin your Windows install and Lenovo one touch recovery will not fix it since we have changed the partitions *****
    d. type ‘clean’
    e. type ‘create partition primary’
    f. type ‘active’
    g. type ‘format  fs=fat32 quick’
    h. type ‘assign’
    i. type ‘exit’
    6. For Kali Linux: Type ‘diskpart’ into the command line
                    a. type ‘list disk’
    i. You should see 2-3 disks depending on if you have one or both usb drives in the laptop at the time. I would suggest only doing 1 at a time so you don’t lose track.
                    b. type ‘select disk $’ (Replace the $ with the number of the drive)
    c. ***** Before proceeding make sure you have the correct drive selected or you can ruin your Windows install and Lenovo one touch recovery will not fix it since we have changed the partitions *****
    d. type ‘clean’
    e. type ‘create partition primary size= 3272
    f. type ‘active’
    g. type ‘format  fs=fat32 quick’
    h. type ‘assign’
    i. type ‘exit’
    j. By doing this we can maintain a portion of this drive as the install CD and still have linux install/ liveCD if we need to run it on another machine.
    7. At this point the drive is ready to have the contents of the ISO copied over.
    8. Right click the ISO and select 7-zip then ‘zip to /’ This should unzip the ISO to the location of the ISO into a folder named exactly the same as the ISO.
    9. Once this is done for Ubuntu ISO it is done
    10. Kali requires a little bit more to be ready
                    a. Kali will need some files added for EFI boot. --$--
                                   i. Thanks to: https://forums.kali.org/showthread.php?271-How-to-EFI-install-Kali-Linux
                                   ii. EFI files are located within the wifi fix folder https://www.dropbox.com/s/puxnnoft3gn2b6l/WiFiFix.zip
    11. Now let’s start with Ubuntu
    Ubuntu install
    1.     Place USB drive into the laptop and press the “Lenovo boot” button next to the power button
    2.     Select ‘Boot Menu’
    3.     Select ‘EFI USB Device (Name of drive)’ Mine stated Leef Supra
    4.     Select ‘install Ubuntu’
    5.     Go through the Ubuntu install until you get to select the install drive
    6.     Once you get to the install portion it will ask you to select from one of 4 options. Select ‘Manually select partition’
    7.     Select the “Free Space” where we opened up some of the drive
    8.     You will need to create 2 partitions, I usually create the swap partition at the end of the drive
    a.     First I create the swap
                                              i.    Set at the end of the drive
                                             ii.    Set size to 1024 mb
                                            iii.    Set type to ‘swap’
    b.     Second create the ext 4 partition
                                              i.    Set to beginning of drive
                                             ii.    Set to remainder of the space
                                            iii.    Set type to ext4
                                            iv.    Set mount point to /
    9.     Finish the install and boot into Ubuntu
    10.   You will notice that your wireless is ‘disabled by hardware’ This is fine for the time being and we will worry about this after the kali install. If we fix it now for some reason after installing kali we get the error again and would just need to fix it again.
    Kali Linux install
    1.     Place USB drive into the laptop and press the “Lenovo boot” button next to the power button
    2.     Select ‘Boot Menu’
    3.     Select ‘EFI USB Device (Name of drive)’ Mine stated Leef Supra
    4.     From the grub menu select ‘install kali linux’ both graphical and text work. I much prefer text install
    5.     You will get a few errors through the install but that is fine
    6.     The first we see is about network hardware and ‘load missing firmware from removable media?’ – Select ‘no’
    7.     Then select no ethernet card
    8.     It will have you name your machine then it will ask you for the root password
    a.     If you want to just use root *not recommended* place the password here
    b.     If you wish to use a non-root account then leave these blank and it will ask you for a name, username, and password of the new machine *Very Recommended* - this will also add this user to the sudoers file
    9.     It will then ask you to ‘partition disks’
    10.   Select manual
    11.   Now here is where it can get a little confusing so read twice click once
    12.   Select the USB drive from this list
    13.   Mine shows up under (sdb) – Leef Supra
    a.     It could be sdc, sdd, sde, etc… depending on how many drives you have plugged in.
    14.   You should see one primary drive that is 3gb or so that is formatted as FAT32. – DO NOT TOUCH THIS PARTITION!
    15.   You should see the remainder of this drive as ‘FREE SPACE’ select that
    16.   Create a partition at the end at size 1024mb and swap
    17.   Then create another one for the remainder of the drive and set it to ext4 with mountpoint of /
    18.   Continue through the install after you should see an error warning you that ‘you may not be able to boot’ that is fine, select continue
    19.   Then select from the menu of all the options ‘continue without bootloader’
    20.   It should finish up then reboot on its own.

    First setup/boot/fix grub
    1.     You should  be able to boot up into GRUB2 menu now.
    2.     You may not see kali linux in this menu (make sure you have your towel and don’t panic!)
    3.     Boot into Ubuntu
    4.     Once you log in you should see that you still cannot use wireless due to being locked by hardware
    5.     This is expected
    6.     Let’s fix grub then we will come back to fixing wireless
    7.     Plug in your device to connect to the internet (USB Tethering or USB Ethernet)
    8.     Once you verify that you now have an internet connection run the following from terminal
    a.     ‘sudo add-apt-repository ppa:danielrichter2007/grub-customizer’
    b.     ‘sudo apt-get update’
    c.     ‘sudo apt-get install grub-customizer’
    9.     You can also edit the grub.cfg manually if you know what you are doing… I did not
    10.   Open grub  customizer
    11.   It should auto populate and you should see ‘debian (kali linux)’ somewhere in the list
    12.   It should be mounted to /dev/sdb2 or /dev/sdc2 depending on how many devices you have
    13.   At this point go ahead and save
    14.   Reboot and test that you can get into each OS
    15.   This is where my inexperience got me. I spent 2 of my days so I am including this error: If when you boot into Kali you get an error somewhere that says ‘/bin/sh: can’t access tty: job control turned off’ look above it for an error that looks similar to ‘ALERT! /dev/sdc2 does not exist. Dropping to a shell!!’
    a.     That error is due to the mount point being incorrect in grub, reboot and from within grub highlight the kali boot. Press ‘e’ then towards the bottom you should see ‘root=/dev/sdc2’ change this to ‘root=/dev/sdb2’ again the number doesn’t matter just make sure it stays the same.
    b.     Press F10
    c.     If this boots fine then you will need to go back and fix the grub.cfg or load into Ubuntu and open grub customizer again, it should fix this
    16.   Now you have 3 working OS on the machine with one being on a USB! Congrats!
    17.   You can remove the USB with no worry of screwing up your install, but you will not be able to boot into Kali Linux until you replace it. I would suggest only removing it and replacing it while the machine is powered off, but that’s just me.
    Fix Wireless
    Now is the time to do what probably ¾ of you came here for. FIX THE DANG WIRELESS. This is a huge problem from Lenovo’s side that I hope they realize how important Linux is and will fix. I won’t hold my breath though.
    Log into Ubuntu : This is well documented in the following forum post on page 3 by user Haohe:
    http://ubuntuforums.org/showthread.php?t=2215044&page=3
    His has you download quite a large file, mine should be much smaller.
    https://www.dropbox.com/s/puxnnoft3gn2b6l/WiFiFix.zip
    1.     Download the attached package with the fix.
    2.     Connect your USB internet device (tether or ethernet)
    3.     Place the packages somewhere easy to access, in this example I will place them under ~/Desktop/WiFiFix
    4.     Type ‘cd ~/Desktop/WiFiFix/’
    5.     Now we need to prep the tools we need.
    6.     Type ‘sudo apt-get update’ – we did this before, but you know, just in case
    7.     Type ‘sudo apt-get install linux-headers-`uname –r`’   Note around uname-r they are the ` symbol not the ‘ this is located just above the tab on the same key as ~.
    8.     Type ‘make’
    9.     Type ‘sudo cp /lib/modules/3.13.0-24-generic/kernel/drivers/platform/x86/ideapad-laptop.ko ~/ideapad-laptop.ko.backup’
    10.   Type ‘sudo cp ~/Desktop/WiFiFix/ideapad-laptop.ko /lib/modules/3.13.0-24-generic/kernel/drivers/platform/x86/’
    11.   Type ‘sudo modprobe -r ideapad-laptop’
    12.   Type ‘sudo modprobe ideapad-laptop’
    13.   Type ‘sudo rfkill unblock all’
    14.   Type ‘sudo modprobe -r ideapad-laptop’
    15.   Type ‘sudo mv ~/ideapad-laptop.ko.backup /lib/modules/3.13.0-24-generic/kernel/drivers/platform/x86/ideapad-laptop.ko’
    16.   Next we need to blacklist the ideapad module
    17.   Type ‘sudo echo 'blacklist ideapad-laptop' > /etc/modprobe.d/blacklist-ideapad.conf’
    a.     The first time I tried this it wouldn’t work. So I did the following
    b.     ‘sudo touch /etc/modprobe.d/blacklist-ideapad.conf’
    c.     ‘sudo vim /etc/modprobe.d/blacklist-ideapad.conf’
    d.     Enter     blacklist ideapad-laptop
    e.     Exit and save
    18.   Reboot your Yoga 2 13
    19.   Boot into kali and see if you have wireless, if you do then you are done. If not we will need to repeat this process with one small little change.
    Kali Wifi Fix
    1.     Copy the sources.list from the package provided
    2.     Replace /etc/apt/sources.list with the included
    3.     Some of the file path changes but the process remains the same from here.
    Congratulations you now have 3 OSes one portable to other machines and working wifi!
    Thank you
    SirGed

  • Window on mac is stuck under menu bar

    window on mac is stuck under menu bar

    In case this happens to anyone else (and searching the web, it seems fairly common), the application that was having this problem for me was iTunes.  Stuck under the menu bar, no way to move it.  I could get it to go full screen, but going back to a window put it in the same stuck position. Quitting and restarting the application didn't help.
    Finally found a solution that worked for me (2013 MacBook Air, Mavericks);  I usually have an external monitor plugged in when I'm at home, which enabled the following:
    I right-clicked the iTunes icon in the Dock, went to "Options" in the popup menu, and selected "Assign to Desktop on Display 2" (which is my Air's built-in screen).  I then started the application, and it opened in the middle of the Air screen.  After that I could move it anywhere (and I reassigned it to "All Desktops" from Options).
    Hope this helps someone...

  • Touchscreen not working on fresh Windows 8.1 install

    I just bought a Pavilion 11-n040nb x360 and I'm planning to buy a few more for work, but I have a problem I wasn't able to fix so far.
    On the OEM Operating System the touchscreen was working without a problem. I then installed an SSD-drive and created a new partition with a clean Windows 8.1 install. From the first startup the touchscreen isn't recognized by Windows.
    The touchscreen itself is still working in BIOS/UEFI-setup and the diagnostic tool proves there's nothing wrong with the hardware itself.
    I found a lot of posts from people with the same problem and tried really every tip, a lot of different drivers and software, but still can't get it to work.
    More usefull info:
    - HD Graphics 10.18.10.3366 driver installed and in use
    - Synaptics 18.0.4.81 driver installed and in use
    - Windows is up to date (no recommended or optional updates available)
    - Windows system screen shows the message 'pen or touch input is not available for this display'
    - No unknown devices in Windows device management (all drivers installed)
    - Looks a bit weird to me: in device management, next to the Synaptics PS/2 Port Clickpad, there is another device called "HID-mouse" with hardware ID HID\VID_0461&PID_4DF1&REV_0300&Col01 but I can't find any other drivers for it than the default Windows-driver, I'm thinking this might be the touchscreen hardware?
    Any help on how I can get the touchscreen working on this clean Win 8.1 Pro install?!

    @Dennichio ,
    Hello and thank you for posting on the HP support forum.  What may have happened with your install is that the chipset driver may not have been loaded first causing issues with the touchscreen driver.
    Here is the link for your systems supported drivers.  
    HP Pavilion 11-n040nb x360 PC (ENERGY STAR) Drivers.
    Once you have downloaded all your software and drivers for your notebook you will want to boot into safe mode and uninstall your drivers.
    Windows 8 Safe Mode
    You may have to reboot between each uninstall.
    once this is done then you will have to boot back into windows normally.
    Now install your drivers again this time make sure you install the chipset drivers before anything ellse.
    Please let me know how this goes for you.
    Thank you again for posting and have a great day.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    D5GR
    I work on behalf of HP

  • Windows Updater Not Installing and Troubleshooter Wizard Is Not Working???

     I am in need help desperately!
            I have tried to install the Windows 7 latest update since late October 2014 and every time that I have tried it has failed, this is messing with certain programs to either not run such as my Troubleshooter,
    leaving me unable to fix the issue, and making my computer to run poorly as well as when I am on Firefox unable to load pages, do downloads, watch movies & TV, or watch videos on You Tube without having to move the mouse around to keep it running and just
    freeze the picture on the You Tube and Xfinity but the sound keeps playing though. I am unable to run the Troubleshooter Wizard at all; gives me an error code  0x80131018. I have gone to the forums to find a solution I tried everything possible. Such
    as trying to do all the maintenance; disc clean ups, compressing files to save on space, checking the disc drives for errors, defragmenting the drives, try to use the Fix It (MicrosoftFixit.malware.RNP.1343648269423620.1.1.Run,  as well as: MicrosoftFixit.ProgramInstallUninstall.RNP.1343648269423620.2.1.Run, 
    as well as:  MicrosoftFixit.wu.FISC.1341772369343897.1.1.Run,   and:  MicrosoftFixit50123) all the these would not help.
            I also tried to run what information I received from viewing options from the Error Code 0x80131018 and all the HP Support Assistant and Windows Help and Support. These are some of them;  SCUDownloader, 
    Windows6.1-KB947821-v34-x64,   HPSupportSolutionsFramework-en-11.51.0048,   HPSupportSolutionsFramework-11.51.0048,   HP CoolSense Technology - sp65424,   HP Notebook System BIOS Update (Intel Processors) - sp55068,  
    HP Power Manager Utility Software - sp55151,   HP On-Screen Display Utility - sp55152,   HP System Diagnostics UEFI - sp52407, and    Intel Rapid Storage Technology Driver - sp55101. All these with running the maintenance, 
    I also installed Boost, also ran the scans through my Norton Security, and so much more to try and fix this problem, I just can't remember everything that I tried I have been working so hard at solving this problem since of the effect of how this Windows Updater
    failing at updating and Troubleshooter not working to leaving me unable to find and fix these issues.
               I am a Graphic Design Artist and I am pretty computer savvy but I am at a loss on this . If anyone has any advise on these issues please help me ASAP, I use my HP everyday and it is important for
    me to have it for work purposes, concepts and so much more. My Mother got this computer for me when I graduated from college in 2012 for my graduation gift so I can do what I do.
    Thank you so much for your help in trying to get this resolved without having to take it into somewhere and pay $$ that I do not have.

    I recently had a similar problem - Windows 7 Ultimate. Apart from updates not installing and troubleshooters not running I started getting crashes and BSOD's
    I checked that my Cryptographic services was set to auto (it was)
     Press the 'Windows key" and and key "R" together   to launch the  RUN  box. Type
    services.msc in the box and press Enter. It'll open Services Manager.
     Scroll down to  "Cryptographic Services" in the list. It should be set to Auto ( mine was)
    I then checked my Windows updates to see when the problem started
    Taking the bull by the horns I deleted the last 20 updates installed.
    I restarted the computer and was amazed to find the troubleshooters working ok
    I downloaded the Windows updates and installed them 5 at a time checking the troubleshooter after each batch. Everything was ok .
    I can only assume the troublesome update was not re-offered or the one that installed itself was corrupt.

  • Lenovo D20, Type 4155-21G With 5x1.5tb Raid 5, Windows 7 64bit install problem.

    H
    Id like to just document a current machine and works and see if any thing is glaringly wrong..
    Above spec machine has an onboard marrvel 66xx raid card, a raid 5 volume has been created, total useable space is around 5.5TB.
    The software in play here is the following..
    Orignal Lenovo recovery disk set, this is Rescue and recovery boot disk 1, then the OS which is Vista 32 Business, the disk label is actual 64bit but its not 64bit its 32bit.
    The machine finally has to leave with Windows 7 64bit ultimate.
    I have looked into the upgrade paths and so on and basicly you need vista 64bit ultimate in theory, certain hacks are possible such as renaming the os level or name via the registery, but this is dirverting from my post.
    Here is what has been done and what has happend.
    20th Jan.
    Start of day.
    Raid 5 volume created.
    Factory recovery completed windows vista business 32bit.
    Attempt to upgrade Windows vista business to Windows 7 ultimate from with in windows, windows 7 alerts this is not a compatable system etc.
    At this stage since the 64bit upgrade is not possible from the known good lenovo state (lenovo vista business factory desktop etc) the second disks in the "Windows 7 32bit + 64bit any time upgrade package was ran.
    The 32bit version of the Windows 7 ultimate was ran, this did complete sucessfully.
    The 64bit version of the windows 7 was attempted once more from with in the newly installed Windows 7 32 bit but again this upgrade route is not supported.
    At this stage a custom install was completed (which means a fresh install which wipes the drive) / fresh install, of the windows 7 64bit any time upgrade disk.
    For some reason the Windows 7 64bit any time upgrade key failed to be accepted.
    At this stage a second engineer repeated all steps completed to verify and on the second go around the FRESH install of Windows 64bit any time upgrade (stand alone install / custom etc) the key worked!..
    This is were it gets interesting.
    Lets recap, we have a D20 with 5x1.5tb sata hard drives in raid 5, all on the onboard marvel raid card.
    Windows 7 64bit has been sucessfully installed, and of course the next step is to install the lenovo system update tool. (version for windows 7, I understand this is fully 64bit compatable..)
    This was completed and pc doctor and one other misc application install, the system requested to restart and then ....
    The raid BIOS of the marvel card reported that the raid had become degraded..!!
    An inspection of the onboard raid information results that the disk 0 of the 5 disks, was no longer assigned to the RAID 5, with teh remaining several disks still "assigned".
    At this stage the only option is to delete the raid five array and recreate it.
    This has been done and the factory recovery process has once again been restarted and an attempt will be made to perform the custom install with hopefully the windows 7 64bit any time upgrade install detecting the previous version although I would say that it would not need to detect anything since this is now longer an upgrade but a custom fresh install.
    Further information.
    There is a System bios update from the 5th of Jan 2010, this has been burnt to cd and will be applyed against the machine shortly.
    We have had some conversation about just how it is that a disk can fatally pop out from the raid five volume like this, was it a coincidence that it coninsided with the power cycle process dirrectly after the system update installation?
    Tommorow a Windows 64bit OEM package will be applied against this machine and since we have the relivant driver file for the onboard raid card (sourced from the drivers and applications lenovo recovery disk set), there should be less of a problem in key acceptance.
    Kind of a werid situation, what looks like a possible hardware problem and a stupid microsoft upgrade qulification problem.
    Is there any thing stupid I have over looked?
    Thanks, sorry for the long post but this is the story in full.
    Note from Moderator:  Fixed formatting issue.

    21st Jan..
    The D20 has sucessfully had vista business factory reinstalled and then Windows 7 64bit installed.
    Dirrectly after the Windows 7 installation and power cycle, one of the five 1.5tb hard drives have dropped out of the raid, visable as "DEGRADED", uppon further inspection via control m, the middle drive (not drive 0 as before) drive 2 (0,1,2,3,4,5) has dropped out and is not marked as assigned, it is marked with no label or free.
    This is high strangeness, it is my understanding that the RAID technologies are transparent to the OS so it should not be in any way the Windows 7 install triggering this, the last occurance was also during a Windows 7 power cycle but dirrectly after the system update tool being installed.
    At this stage it would appear that Windows 7 64-bit used in conjunction with the supplment driver disk marked as (drivers and apps, windows xp vista, windows 7) is not able to complete and remain stable.
    I suspect a possible driver issue but if this was the case surely the windows 7 install would not progress past the first installation point where the driver disks is required to actually use and see the array via the controler.
    I will update this thread with more information as it becomes available.
    Machine delivery eta to customer is tommorow so this is not good.

Maybe you are looking for