Windows 8.1 & IOS unable to open document

I keep getting the following message when I try and open certain important pdf documents which are not password protected or anything. This has been happening only in the past week or so and is happening on my laptop (Windows 8.1) and my iPad (IOS 7.1.2). Please help as I urgently need to access these documents. I have tried uninstalling and reinstalling software.
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Unable to open document. Please check to see if you have read permission for the above file.

System:
Adobe Acrobat X Pro, 10.1.2
Windows 7 Enterprise, 32-bit
Quad Core badass CPU
4GB RAM
MS Word 2010 (Office 2010)
I installed the latest version as Administrator and am running as Administrator. I have all rights to all files on the PC.
When I attempt to create a PDF from any Word document, whether .DOC or .DOCX, I get an error window every time:
"Unable to open document:"
"[document location]"
"Please check to see if you have read permission for the above file."
This happens after the little notice pops up "Starting the application which created the document...."
If I open Word and create PDF from the ribbon, it works. It still won't allow me to create from Acrobat.
It creates PDFs from Excel files but not DOC files. I've searched for solutions but found none. I did find this from July of 2011:
"I have found out from Adobe technical support that this is a known issue with Office 2010 SP1 installed. This is an FYI for anyone else experiencing this issue, remove SP1 and it will work ok. They said an update to correct this issue will be coming within the next quarter."
I have updated to the latest version 10.1.2 and still have this problem.
This is a major issue, because it also fails on batch conversions, which is what I really need for the 100 or so documents that need to be PDFed. I'm not going to open each individual file and save each one from within Word.
This is a KNOWN ISSUE at Adobe, and if you look through the forums you'll find many people having this problem, and so far, I have not seen any solution.
If anyone has found the solution, please post it here.
Thanks!
B

I think I found a solution. It seems to be relatet to normal.dotm.
In our environment we have upgraded from XP & Office 2003 to Win7 and Office 2010. Normal.dot is stored on the users home share. When Office 2010 is started for the first time (for a user) it takes some of the old stuff from normal.dot and puts it in the new normal.dotm. When this happens, we get this error in Acrobat X.
The solution is to rename both normal.dot and notmal.dot to e.g. normal.dot.old and normal.dotm.old. Office/Word 2010 will then create a new, "clean" normal.dotm.
(By the way, if you are in a corporate environment, you might have changed the default path to normal.dot in Office group policies. You can see it here: HKEY_CURRENT_USER\Software\Policies\Microsoft\office\14.0\common\general\usertemplates)
I would be interested in knowing exactly why/what in normal.dotm caused this error. I can provide you (Adobe) with a faulty normal.dot(m), if you're interested.

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If I click on OK I get another window, stating "Cannot Open File", a list of all kind of missing Plugins and the message "Cannot open "xxxxx.indd". Please upgrade your plug-ins to their latest versions, or upgrade to the latest version of Adobe InDesign.
I don't want to switch to CS4 and as far as I know version 5.04 of CS3 is the latest.
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Probably, but it's 100% not necessary when going from CS4 to CS3. It might be a case of 'half read, then half-understood'.
As this is a really frequent question and there are still no sticky posts: anyone up for a "feature request" that makes InDesign check the version number before opening? (Of course that wouldn't work backwards to CS3. Still, it'd avoid these kind of posts when CS6 comes out. Note: not CS5, because that would have no problems opening CS4, but CS4 would have problems with Cs5! Oh, for planning ahead ... )

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Pages for my iPad 2 is preventing me from opening one specific file. I reaaally need that file back but I can't open it or transfer it anyway. Every time I click on it it says "unable to open document." Pleaaaase help!

Hey mate, do you already have iCloud enabled? If not, then do as RickHanson-Sacto mentioned about and see how you go,
If iCloud was already enabled, then you've possibly run into the same issue I just had. I opened up Pages & Numbers on my iPad, and all the icons were black. Clicking on any of them gave me the 'Document can't be opened' message. If I signed into iCloud.com, I wasn't able to download the documents either.
After a lot of messing around, it seems like it was something to do with file conflicts, and maybe they caused problems when I updated to iOS 5.1 or the new Pages/Numbers App updates? I don't know, but somewhere along the line, the file conflicts were blocking all documents from being accessed.
The way I fixed it was to fire up Pages & Numbers on my iPhone. It showed me my documents, but when I clicked on them, they told me there were conflicts in the files, and presented me with two options, one a black icon, the other a normal document icon. I clicked on the normal one, and the document seemed to open and load. Additionally, with Numbers at least, the files all updated on the iPad too, and all the documents could now be downloaded via iCloud.com. I had an issue with Pages on the iPad, in that it wasn't updating the documents as I was fixing them on the iPhone, so I simply uninstalled Pages on the iPad, and then re-installed. Once iCloud was enabled, all the documents loaded up properly.
I really can't say if this is the same issue you are experiencing, but I figured I'd mention it.. just in case!!
And another tip.. until iCloud gets fixed-up good 'n proper, for your own piece of mind, whenever you edit a document in Pages/Numbers/Keynote, just before you finish-up, hit the 'wrench' icon, choose the 'Share and Print' option, and then click 'Save to iTunes'. Choose the first file type, and it'll save a copy in a different location on your iPad. That way, if a file gets corrupted by Pages or deleted/corrupted by iCloud, you can simply click the + button on the Documents page, and select 'Copy from iTunes'. This will show you all the documents you saved. They also show up in iTunes should you want to pull them off the iPad quickly.
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Hi Ankit,
Thank you for your advice, but Im still having problems.
Back to the OP. To avoid the threads getting confused, I suggest the other user starts a new one?
I have tried ensuring that PDFs are automatically opened by Adobe. I used the path you suggested. However, I'm still having the same problem.
When I went to do this, Adobe was listed in the "recommended" list of products with which to open PDF files. However, I ignored this and followed your guidance. Once I had done, nothing happened (i.e. Adobe icon was not added to the 'Other products' list below the 'Recommended').
To me, this speaks of either a bad installation or bad association in which something is causing Adobe not to recognise itself.
What else can you advise?
Is there, for instance, a way to have a clean removal of Adobe, and then reinstall? I don't even know if this will work.

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Hi,
This problem has been driving me crazy all day...
I installed the patch to opgrade Adobe Reader 9.3 into 9.4 this morning; as soon as I did I was unable to open PDFs, getting an error message along the lines of "you are not authorised to view this". To try and resolve this, I uninstalled reader and installed it again directly from the Adobe website.
I'm now getting the following error:
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I uninstalled and reinstalled twice more, same issue.
I have tried repairing the installation in Adobe. To clarify, I can't double click/right click open PDFs. However, if I drop them onto the Adobe Desktop icon they open normally. I am also unable to open PDFs which are attached to emails without dropping them on desktop, then dropping them on Adope icon.
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Hi Ankit,
Thank you for your advice, but Im still having problems.
Back to the OP. To avoid the threads getting confused, I suggest the other user starts a new one?
I have tried ensuring that PDFs are automatically opened by Adobe. I used the path you suggested. However, I'm still having the same problem.
When I went to do this, Adobe was listed in the "recommended" list of products with which to open PDF files. However, I ignored this and followed your guidance. Once I had done, nothing happened (i.e. Adobe icon was not added to the 'Other products' list below the 'Recommended').
To me, this speaks of either a bad installation or bad association in which something is causing Adobe not to recognise itself.
What else can you advise?
Is there, for instance, a way to have a clean removal of Adobe, and then reinstall? I don't even know if this will work.

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Please let me know if I can provide any more information.
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Windows 8.1 & IOS unable to open document

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