Windows 8.1 laptop cannot connect to the internet using USB Mobile Broadband stick.

I bought a new laptop and it came with Windows 8.1 installed. Well, things worked perfectly until I wanted to connect to the internet using my mobile broadband USB stick. I installed the software that came with the stick, and my laptop recognize
the stick but I still cant connect to the internet. The stick workes perfect in my Windows 7 and Windows 8 laptops, but IT DONT CONNECT WITH MY WINDOWS 8.1 LAPTOP. What can I do to troubleshoot this???
HOPE I AM SPECIFIC ENOUGH THOU...

The PC Repair Guy,
If you haven't already, verify that you can connect to the internet through some other means such as Wi-Fi or Ethernet with your laptop to rule out any network setting issues. If you are able to connect successfully to the internet, use that opportunity
to make sure you have
Windows 8.1 Update installed as well as any other applicable updates your laptop may require.
You may also want to check the
Windows Compatibility Center to make sure that your device is compatible with Windows 8.1.
Another possibility is that the driver your laptop is installing for the device isn't the correct one. Check the device manufacturer's site for the most up to date driver they have available for Windows 8.1.
Hope this helps!
Mike
Windows Outreach Team – IT Pro

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