Windows 8.1 laptop not connecting to domain in branch office
We have a problem with a laptop.
It is installed in our Head office (The Netherlands), just like all other laptops by using an image.
Tested and working on the domain.
The user had to go to one of our branch offices (China) and when he connected there, the laptop just won't connect to the domain.
When he plugged in the laptop, it keeps trying to connect it's directaccess.
Other laptops (same image) immediately recognize the domain network, but this laptop just won't.
I am able to ping everything on the local network (MPLS connection), from HQ to all Branch offices but not access them.
I've tried changing the DNS settings, but without any result.
Any suggestions?
Hi,
According to this tool's description, I think it should be helpful to check system current enviroment, such as network, certificates, etc. problem. Actually according to your description, I doubt it probably network enviroment of ISP problem, but we should
find a way to verify our suspect. Then this tool would be convenient, it also would generate a trace log and it would be helpful with troubleshooting.
The DirectAccess Client Troubleshooting Tool is a graphical application, based on the .NET Framework, which checks the health of a DirectAccess client by running various tests. Built-in health tests: The following tests are currently implemented:
Network interfaces Network location (NLS and NRPT DNS) IP connectivity (6to4, Teredo, IPHTTPS, entry point in a multisite setup, DNS) Windows Firewall (applied profile, Firewall outbound rules) Certificates (EKU Client Authentication, trust chain for AIA and
CRL) IPsec infrastructure tunnel (Domain SysVol share) IPsec intranet tunnel (PING and HTTP probes) Additional features Run post-check script (PowerShell, VBScript, BAT or CMD file)
Roger Lu
TechNet Community Support
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Windows Configuration:
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Manufacturer . . . . . . . . . : Broadcom
Provider . . . . . . . . . . . : Broadcom
Version . . . . . . . . . . . : 5.100.82.139
Inf File Name . . . . . . . . . : C:\Windows\INF\oem29.inf
Inf File Date . . . . . . . . . : Tuesday, September 18, 2012 5:42:34 PM
Section Name . . . . . . . . . : BCM43XNG2022_NT61
Hardware ID . . . . . . . . . . : pci\ven_14e4&dev_4727&subsys_1795103c
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Connection incident diagnosed
Auto Configuration ID: 2
Connection ID: 3
Connection status summary
Connection started at: 2012-09-18 14:49:56-586
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Fail
List of visible access point(s): 43 item(s) total, 43 item(s) displayed
BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
00-1C-10-07-38-76 Infra <unknown> -79 11 linksys
70-56-81-CB-A2-7D Infra <unknown> -55 10 MRB LLC
08-86-3B-95-3B-E1 Infra <unknown> -77 11 belkin.be1
C0-C1-C0-52-FD-5F Infra <unknown> -75 11 AquaDeer-guest
70-73-CB-BB-9D-43 Infra <unknown> -60 1 the ridge by apple
00-17-C5-A5-5A-73 Infra <unknown> -67 2 MsPub
00-22-B0-BA-C7-E6 Infra g -72 1 mercer
E0-91-F5-D6-DF-76 Infra <unknown> -78 1 Chick-Fil-A
04-C5-A4-80-FC-50 Infra <unknown> -38 4 (Unnamed Network)
C8-3A-35-5D-AE-18 Infra <unknown> -82 4 medialink
00-23-69-1B-73-C9 Infra g -78 6 Matt and Heather
94-44-52-68-24-2B Infra <unknown> -73 5 Belkin.442B
68-7F-74-7E-50-74 Infra g -77 6 sjslinksys
00-1D-7E-49-E2-65 Infra g -75 6 Cubs
00-12-17-4B-4E-0D Infra g -41 8 (Unnamed Network)
C0-C1-C0-E4-3F-55 Infra <unknown> -78 6 SG Roi
C0-C1-C0-66-9F-CA Infra <unknown> -75 7 Heliman
66-33-4B-E1-47-27 Infra <unknown> -80 8 Jenny lake's Guest Network
00-1C-DF-A4-59-FB Infra <unknown> -60 10 radiofinger
C0-C1-C0-52-FD-5E Infra <unknown> -76 11 AquaDeer
08-86-3B-61-B0-BC Infra <unknown> -76 11 belkin.0bc
00-23-69-00-52-20 Infra g -70 11 670term
58-6D-8F-24-FC-21 Infra <unknown> -80 11 Bluejay1
04-C5-A4-80-FC-50 Infra <unknown> -36 4 Acrtek-WPA2
70-73-CB-BB-B3-49 Infra <unknown> -73 1 LeWonderment Inc.
E6-51-E4-A6-B1-25 Ad hoc g -78 4 megahoc.v24
00-17-C5-A5-5A-A9 Infra <unknown> -79 5 Vivaces
00-23-69-B4-5D-3E Infra g -81 6 Tanda
D0-66-7B-06-C7-45 Infra <unknown> -81 7 SEC_LinkShare_e70ac7
00-24-7B-5D-65-FA Infra g -80 6 myqwest0953
60-33-4B-E1-47-27 Infra <unknown> -81 8 Jenny Lake
00-25-9C-23-73-A6 Infra g -80 1 milehigh
00-24-01-DC-A4-3F Infra <unknown> -81 3 newwoman
C4-3D-C7-83-CE-74 Infra <unknown> -85 3 Desilets
08-86-3B-25-A7-CE Infra <unknown> -86 11 belkin.7ce
00-18-39-78-8F-92 Infra g -88 11 paul landow
98-FC-11-6E-E7-52 Infra <unknown> -80 11 China
28-CF-DA-B1-5F-03 Infra <unknown> -78 1 DeSanti
00-15-6D-D6-04-47 Infra g -69 1 (Unnamed Network)
00-21-91-10-1A-05 Infra g -81 1 dlink
1C-7E-E5-30-AE-66 Infra <unknown> -79 5 dlink
00-15-FF-26-47-98 Infra <unknown> -85 10 Verizon MIFI4510L 4798 Secure
00-23-69-38-2C-D2 Infra <unknown> -82 1 linksys
Connection History
Information for Auto Configuration ID 3
List of visible networks: 41 item(s) total, 41 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> No 22 Yes linksys
Infra <unknown> Yes 82 Yes MRB LLC
Infra <unknown> Yes 26 Yes belkin.be1
Infra <unknown> No 30 Yes AquaDeer-guest
Infra <unknown> Yes 76 Yes the ridge by apple
Infra <unknown> No 62 Yes MsPub
Infra g Yes 36 Yes mercer
Infra <unknown> Yes 24 Yes Chick-Fil-A
Infra <unknown> Yes 94 Yes (Unnamed Network)
Infra <unknown> Yes 16 Yes medialink
Infra g Yes 24 Yes Matt and Heather
Infra <unknown> Yes 34 Yes Belkin.442B
Infra g Yes 26 Yes sjslinksys
Infra g Yes 30 Yes Cubs
Infra g Yes 92 Yes (Unnamed Network)
Infra <unknown> Yes 24 Yes SG Roi
Infra <unknown> Yes 30 Yes Heliman
Infra <unknown> Yes 20 Yes Jenny lake's Guest Network
Infra <unknown> Yes 76 Yes radiofinger
Infra <unknown> Yes 28 Yes AquaDeer
Infra <unknown> Yes 28 Yes belkin.0bc
Infra g Yes 40 Yes 670term
Infra <unknown> Yes 20 Yes Bluejay1
Infra <unknown> Yes 95 Yes Acrtek-WPA2
Infra <unknown> Yes 34 Yes LeWonderment Inc.
Ad hoc g No 24 Yes megahoc.v24
Infra <unknown> No 22 Yes Vivaces
Infra g Yes 18 Yes Tanda
Infra <unknown> Yes 18 Yes SEC_LinkShare_e70ac7
Infra g Yes 20 Yes myqwest0953
Infra <unknown> Yes 18 Yes Jenny Lake
Infra g Yes 20 Yes milehigh
Infra <unknown> Yes 18 Yes newwoman
Infra <unknown> Yes 10 Yes Desilets
Infra <unknown> Yes 8 Yes belkin.7ce
Infra g Yes 4 Yes paul landow
Infra <unknown> Yes 20 Yes China
Infra <unknown> Yes 24 Yes DeSanti
Infra g No 50 Yes (Unnamed Network)
Infra g No 22 Yes dlink
Infra <unknown> Yes 10 Yes Verizon MIFI4510L 4798 Secure
List of preferred networks: 5 item(s)
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: ZRDD2
SSID: ZRDD2
SSID length: 5
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: GMANNET
SSID: GMANNET
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: Conference Rm
SSID: Conference Rm
SSID length: 13
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: rntdnet
SSID: rntdnet
SSID length: 7
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 4
Connection started at: 2012-09-18 14:50:08-279
Auto Configuration ID: 3
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): Yes
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 04-c5-a4-80-fc-50
Security and Authentication
Configured security type: WPA2-802.1X
Configured encryption type: CCMP(AES)
802.1X protocol: Yes
Authentication mode: Invalid (5)
Number of 802.1X restarts: 1
Number of 802.1X failures: 0
Key exchange initiated: No
Number of security packets received: 2
Number of security packets sent: 1
Security attempt status: Success
Information for Auto Configuration ID 2
List of visible networks: 40 item(s) total, 40 item(s) displayed
BSS Type PHY Security Signal(RSSI) Compatible SSID
Infra <unknown> No 22 Yes linksys
Infra <unknown> Yes 85 Yes MRB LLC
Infra <unknown> Yes 22 Yes belkin.be1
Infra <unknown> No 32 Yes AquaDeer-guest
Infra <unknown> Yes 64 Yes the ridge by apple
Infra <unknown> No 74 Yes MsPub
Infra g Yes 60 Yes mercer
Infra <unknown> Yes 24 Yes Chick-Fil-A
Infra <unknown> Yes 86 Yes (Unnamed Network)
Infra <unknown> Yes 38 Yes medialink
Infra g Yes 36 Yes Matt and Heather
Infra <unknown> Yes 40 Yes Belkin.442B
Infra g Yes 62 Yes sjslinksys
Infra g Yes 30 Yes Cubs
Infra g Yes 95 Yes (Unnamed Network)
Infra <unknown> Yes 24 Yes SG Roi
Infra <unknown> Yes 28 Yes Heliman
Infra <unknown> Yes 20 Yes Jenny lake's Guest Network
Infra <unknown> Yes 81 Yes radiofinger
Infra <unknown> Yes 10 Yes AquaDeer
Infra <unknown> Yes 32
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 5bab8bfe-12d7-4e0c-a46b-efc490047802
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Issue referred to: L2Sec Helper Class
Root cause:
Windows could not connect to "Acrtek-WPA2"
You can try to connect again.
Repair option:
Reset your wireless network adapter
This will disable and then enable the network adapter "Wireless Network Connection" on this computer.
Diagnostics Information (L2sec Helper Class)
Details about L2Sec Helper Class diagnosis:
For complete information about this session see the Wireless Diagnostic Informational Event.
Helper Class: Layer2 Security
Initialize Status: Success
Result of diagnosis: Problem found
Issue referred to: EAP Helper Class
Root cause (EAP):
Network authentication failed\nWindows doesn't have the required authentication method to connect to this network.
Detailed root cause:
EAP failed
Workaround for hypothesis: Contact the network administrator for "Acrtek-WPA2"
EAP workaround: Contact your network administrator\nWindows needs to be configured to use the authentication method required for this network.
Information for connection being diagnosed
Interface GUID: {5bab8bfe-12d7-4e0c-a46b-efc490047802}
Interface name: Broadcom 4313GN 802.11b/g/n 1x1 Wi-Fi Adapter
Interface type: Native WiFi
Profile: Acrtek-WPA2
SSID: Acrtek-WPA2
SSID length: 11
Connection mode: Infra
Security enabled: Yes
Connection ID: 3
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Robust Secure Network (RSN / WPA2) with 802.1X
Configured Encryption type: CCMP (AES)
Security connect status: Fail 0x00050005
Number of security packets received: 4
Number of security packets sent: 3
802.1X protocol: Yes
Authentication Identity: User only
IAS Server engaged: Yes
EAP Method supported by IAS Server: Unknown
EAP type: 25
EAP Error: 0x40420016
Number of 802.1X restarts: 1
Number of 802.1X failures: 1
802.1X status: Fail 0x00050005
Key exchange initiated: No
Unicast keys received: No
Multicast keys received: No
Network Diagnostics Log
File Name: A20D3467-8AD4-483E-91F4-9EC5E18AA1F9.Diagnose.0.etl
Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: ACCRETIVE-SW
Windows Version: 6.1
Architecture: amd64
Time: Tuesday, September 18, 2012 2:50:09 PM
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Good or bad GPOs?
And if IT bothers me - coke bottle design refreshment :)) -
Can you help me here please.I've installed itunes ,my computer's OS is windows 7, but I cannot connect to itunes stores and an error 0x80090318 pops up. Dont know what to do! i did unistalling many times and reinstalling again but the same thing happens.
try this:
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/HT1923
HT1925: Removing and Reinstalling iTunes for Windows XP
http://support.apple.com/kb/HT1925
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
good luck -
Hi there i am having an issue that has popped up recently i have a DC at a branch office that is connected to the main office DC via a Persistent Demand Dial connection in RRAS. Everything was working properly according to me until i found out that the Network
Admin who manages the branch office network failed to notify me that client machines weren't getting IP addresses from the DHCP server. This server was recently installed and wasn't fully implemented till about a week ago when i configured the Demand Dial
connection in RRAS up until that point it just had a regular old VPN connection to the main office while we worked out the kinks with a few things. the things ive tried so far to get DHCP working are as followed
1.Rebooted the branch office server (MULTIPLE TIMES)
2. Uninstalled the DHCP Role and re-installed it....To my surprise 1 client managed to get a ip on its lan adapter after DHCP was re-installed but nothing else
3. Disconnected the connection between the main office DC and the Branch office DC as i figured the main office DC DHCP server might be interfering with the branch office DC DHCP Server but nothing happened
4. Unauthorized and Reauthorized the main office DHCP server and the branch office DHCP server nothing changed
5. sifted through multiple log files on both servers and found noting in fact DHCP logs are empty on both servers
6. restored backups of the DHCP servers from when they were working
7. came here cause im out of ideas and im pulling my hair out
here are the current statistics from the problem server
Start Time: 7/12/2014 2:02:10PM
Up Time: 1Hours, 18 Minutes, 41 Seconds
Discovers: 90
Offers: 90
Requests: 2
Acks: 13
Nacks: 0
Declines: 0
Releases: 0
Total Scopes: 1
Total Addresses 253
In Use 2 (0%)
Available: 251 (99%)
Id like to add that RRAS was getting IP addresses from the problem server up until the point i uninstalled the role and re-installed it
heres is a ipconfig /all from the problem server
Windows IP Configuration
Host Name . . . . . . . . . . . . : MNB-DC
Primary Dns Suffix . . . . . . . : VTEACR.LOCAL
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : VTEACR.LOCAL
PPP adapter Remote Router:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Remote Router
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 10.141.70.25(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.141.70.10
NetBIOS over Tcpip. . . . . . . . : Disabled
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-16-35-AB-D3-05
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::d9e:daa4:34dd:db44%10(Preferred)
IPv4 Address. . . . . . . . . . . : 10.141.80.102(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::226:5aff:feb7:5b3c%10
10.141.80.1
DNS Servers . . . . . . . . . . . : ::1
10.141.80.102
NetBIOS over Tcpip. . . . . . . . : Enabled
PPP adapter RAS (Dial In) Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : RAS (Dial In) Interface
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 169.254.238.243(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter Local Area Connection* 8:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{427DF66B-3B30-40B1-B67E-B5587465C
394}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 9:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 11:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.ziricom.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.VTEACR.LOCAL
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 13:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{BE201060-A9B9-404A-8361-F8FFB82F5
6F6}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 14:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #5
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 15:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.VTEACR.LOCAL
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 16:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #7
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Local Area Connection* 19:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.ziricom.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
if anymore information is needed please let me know i have full access to everything on the network so its not a problem and i am able to remotely access the branch office DC and all computer and switches at any time of the day
Viper Technologies Computer Repair Putting The Venomus Bite Back In Your Computer We Are Located In Antigonish ,NS Canada Check Us Out HTTP://WWW.VIPERTECHNOLOGIES.TKHi,
Does this issue occur on one client or multiple?
Please check this article:
http://technet.microsoft.com/en-us/library/cc757164(v=ws.10).aspx#BKMK_5
Regards.
Vivian Wang
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