Windows 8.1 laptop not recognising Ipod, showing error 21 in device manger

I have tried uninstalling the current driver (original dated 2006) and updating but nothing seems to be available. Error 21 says trying to uninstall device.

Check out the troubleshooting steps at this link from support: http://support.apple.com/kb/TS1538
For me it was step 5 (Apple Mobile Device USB Driver) that solved the problem of none of my iOS devices being recognized by iTunes in the 11.3.1.2 version and Windows 8.1

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Windows XP or iTunes not recognising ipod

I see a lot of posts regarding ipods not being recognised by either Windows and/or iTunes and I just thought that I would pass on this tip that has helped me fix this problem on two Windows PCs.
In both cases the cause of the problem was usb related. For some reason Windows sometimes gets its underwear in a twist with its usb configuration and in both cases the following procedure fixed the problem.
1.Turn off the computer.
2.Unplug all USB devices from their connections in the computer except for keyboard and mouse.
3.Turn on the computer.
4.Plug devices back into the computer or hubs, one at a time in the following order. Wait for Windows to find and enable each device before connecting the next.
a Hubs
b Printers and multifunction devices
c Scanners
d External drives (not memory or key plugins)
e Camera and PDA docking stations
f All other devices
5. Make sure the devices work.
That's it.
I know it sounds like alchemy and i'm not suggesting that it will work for everyone with ipod recognition problems but it has certainly worked for me with two PCs. My PC and iTunes happily run 3 ipods - a shuffle,an ipod mini and an ipod nano.
I thought the above might just help some harrassed Dads and Mums from tearing their hair out on Christmas morning.
lowdown
Compaq Windows XP P4

Do either of these help?
iPod missing in "My Computer" or in iTunes for Windows
iPod shows up in Windows but not in iTunes
Is the software up to date?
iTunes
iPod Updater
Updating iPod's Software
Also, if you have a 4G iPod, why post in the iPod nano forums?
btabz

Windows 8 laptop not recognising iPod Touch

Hi,
I have an old 2nd gen ipod touch and a 5th gen, I bought a new laptop a few months ago and neither iPod works with it. When I connect via USB it is recognised on my computer as an external storage device, but it doesn't register with iTunes at all.
I have de-authorised my old laptop, I've tried uninstalling iTunes, I've done all the updates necessary... I'm stuck as to what else I can do. I have the same problem with my iPad... can anyone advise?
Many thanks

Did you remove and reinstall all the Apple software by:
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
New cable and different USB port?
Runs this and see if the results help with determine the cause
iTunes for Windows: Device Sync Tests

New laptop not recognising ipod

I recently bought a new laptop. I have installed itunes on this machine. when i open itunes and log into may account and connect my ipod itunes does not seem to recognise my ipod. What do I do.
Also I bought my children an ipod shuffle each for christmas. How do I register thieer ipods so that they can put songs on their ipods from my itunes account?
Thanks

I'm in the same boat, my iPod Touch worked fine before this lousy update. None of Apple's online solutions work and I haven't been able to use it since Monday. It ***** that I will have to send it off to Apple to be replaced (apparently they send you a new or refurbished replacement rather than fixing your one). I feel like I should be compensated for Apple ruining my iPod Touch.

Windows 8.1 - Itunes not recognising Ipod 7 gen nano

Recently upgraded to windows 8.1 from windows 8. Itunes was previously working on windows 8 with no problems.
Purchased a new nano 7 gen on route to work. Attempted to connected it to my itunes repeatedly receive an error message "An ipod has been detected, but could not be identified properly.Please disconnect and reconnect the ipod, then try again. If problem persists uninstall itunes, then install itunes again."
I have tried various itunes apps and currently have the most up to date version running. itunes is being let through my firewall etc and all USB's are funtional.
Running the diagnostics provides the following information -
Microsoft Windows 8 x64 Home Premium Edition (Build 9200)
Hewlett-Packard HP ENVY dv7 Notebook PC
iTunes 11.1.3.8
QuickTime not available
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0033B8700621EAF0
Current user is not an administrator.
The current local date and time is 2014-01-13 11:52:56.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name:          {B2F3A8DA-67B2-4F88-9D96-4335D7C650A7}
Description:          Microsoft Wi-Fi Direct Virtual Adapter
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 03:00:00 1970
Lease Expires:          Thu Jan 01 03:00:00 1970
DNS Servers:
Adapter Name:          {60858492-ADDA-4403-AE82-CDBA200EBA8E}
Description:          Bluetooth Device (Personal Area Network)
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 03:00:00 1970
Lease Expires:          Thu Jan 01 03:00:00 1970
DNS Servers:
Adapter Name:          {0BD427FC-D5FB-40DC-8E9B-C244223C8ECA}
Description:          Intel(R) Centrino(R) Wireless-N 2230
IP Address:          192.168.90.66
Subnet Mask:          255.255.255.0
Default Gateway:          192.168.90.1
DHCP Enabled:          Yes
DHCP Server:          192.168.90.1
Lease Obtained:          Mon Jan 13 11:51:05 2014
Lease Expires:          Thu Jan 16 11:51:05 2014
DNS Servers:          109.205.112.9
                    8.8.8.8
                    109.224.14.2
                    8.8.4.4
Adapter Name:          {B02A7C7B-7A0D-4805-937A-E7A578401FD1}
Description:          Realtek PCIe GBE Family Controller
IP Address:          0.0.0.0
Subnet Mask:          0.0.0.0
Default Gateway:          0.0.0.0
DHCP Enabled:          Yes
DHCP Server:
Lease Obtained:          Thu Jan 01 03:00:00 1970
Lease Expires:          Thu Jan 01 03:00:00 1970
DNS Servers:
Active Connection:          LAN Connection
Connected:          Yes
Online:                    Yes
Using Modem:          No
Using LAN:          Yes
Using Proxy:          No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2014-01-13 11:52:23.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.3.0),
F: hp BDDVDRW CT40N, Rev BC00
Drive is empty.
**** Device Connectivity Tests ****
iPodService 11.1.3.8 (x64) is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
No Universal Serial Bus Controller found.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod nano (7th Generation) running firmware version 1.0.2
Serial Number:          DCYLQ59HF0GP
**** Device Sync Tests ****
No iPod, iPhone or iPad found.

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?
I have 8.1 on my iPhone 4 w/ iOS 7 and the phone appears in itunes.

HT2305 My windows 8 laptop not recognising when I connect my iPad

My windows 8 laptop not recognising when I connect my iPad

iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can’t contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: “Not enough free space” alert when trying to sync
http://support.apple.com/kb/ts1503
You may need to delete iTunes on your computer and then reinstall.
How To Completely Uninstall and Remove All Traces of iTunes
http://zardozz.com/zz/2008/04/how-to-completely-uninstall-and-remove-all-traces- of-itunes.html/
 Cheers, Tom

HT1386 windows media player does not recognise my ipod nano

windows media player does not recognise my ipod nano

irishjohn1 wrote:
windows media player does not recognise my ipod nano
Use iTunes. It is designed to sync a Nano and other Apple devices.

Windows media player does not recognise to sync ipod 5th gen. ???

windows media player 11, does not recognise ipod 5th generation when trying to sync. will i have to use itunes file?

You might want to try posting your question in the iPod 5th gen connectivity to Windows forum here:
http://discussions.apple.com/forum.jspa?forumID=807
I use iTunes to sync with my iPod. I am not sure how or if you can do that with Windows Media player.

My Windows 8 PC does not recognise my Ipod Shuffle 3rd Generation - help please?

My Windows 8 PC does not recognise my Ipod Shuffle 3rd Generation - help please?

Hi Susan,
Welcome to Apple Support Communities!
Take a look at the article below, it has a lot of great tips that should be able to help you get that iPod rezignized by iTunes.
iPod not recognized in My Computer and in iTunes for Windows
http://support.apple.com/kb/ts1369
-Jason

PC will not recognise Ipod-have tried everything!

I have brand new 4gp ipod mini. Uploaded software-when it said to connect ipod I did. when it got to the screen on the uploding wizard thingie that asked about formatting the ipod the "next" button was not highlighted, so with no other option, I ticked the "tick here if you want to install software without ipod connected" and carried on.
PC will not recognise ipod as either a piece of hardware or in itunes.
It is connect via a USB 2 port which is on a USB 2 card. The ipod does charge so that bit is working. The PC is about 4 years old and has Windows XP.
When i plug into an old USB 1 port the PC recongises the ipod, but says the port cannot support it (assume as it is too slow)
I have tried the following things
1. remove all ipod/itunes software and restore-using both the software downloads from apple site as well as the software which came with ipod
2. resetting it
3. putting it in disco format when plugged into PC.
Plse can someone tell me what I shoudl try next? I have looked through all the discussion threads and apple site and cannto see anything that seeems to fit this problem. I am assuming it is related to the USB.....but could be very wrong!
thanks
Chantal

Hi,
I have EXACTLY the same problem, my computer is even the same age as yours! I re-installed etc etc, I downloaded XP service pack 2, I have a 4GB ipod mini, I reset it and reset it again, I phoned Apple support, not a lot of help considering they told me to doexactly what I had been doing already, told me to try on another computer and like you I don't have any other to try on, I tried other devices in the USB 2 port (also a PCI card like yours) and they work fine, and the ipod charges. I went back to the Apple store to swap it for another one and the guy there said that it sounds as though my computer is only recognising the ipod as a external hard drive instead of a music player. When I plug it in I get a little bubble saying found new hardware mass storage device, and then anopther bubble says there was a problem installing hardware and the device may not work corretly (which clearly it doesn't!). So he told me to find smeone who is really good with windows (where....?) to sort out my computer so that it recognises it as an ipod and not an external hard drive, aparently there is a way to do this. I do have someone coming to check it oput tonight, if they can solve the problem then I will let you know how they do it!
Sorry can't be any more help but I suppose it's good to know there's someone else in the same situation!!!!

Does not recognise Ipod connected

My Ipod nano was working correctly(only 3 weeks old) now when connecting it states it does not recognise Ipod and requests updater. I have gone to site to get updater to V7 as I have V5 and it wont let you download?
It requests to "restore to factory settings" but it has no effect after resetting. Still doesnt recognise Ipod.Help

iOS: Device not recognized in iTunes for Windows - http://support.apple.com/kb/TS1538

Windows 7 installation will not recognise the Bootcamp disc!

I have a 2008 Macbook running Snow leopard.
Installed Win 7 via bootcamp but when I insert the Mac Snow Leopard disc to install the Bootcamp drivers etc after the Win 7 install has succeeded, the Windows 7 installation will not recognise the disc!
Any ideas
Thanks in advance

If you used your Leopard DVD then it won't work.
As ScuseMe said only the OSX Snow Leopard DVD contains the drivers for Windows 7.
Stefan

My windows 7 machine does not recognise .swf files. I have down loaded the flash player but I think.

My windows 7 machine does not recognise .swf files. I have down loaded the flash player but I think but it is linked as a plug in with chrome and IE. How can I get my windows to recognise the .swf files to play them.

The downloaded file is the projector, not an installer; you need to make the file association manually:
move the downloaded exe file to a location you can remember, e.g. C:\Windows\SysWOW64\Macromed\Flash
right-click on a swf file and select Open with > Choose default program
navigate to the folder you saved the player and select flashplayer_13_sa.exe

HT1414 ipad 2 could not restore and show error 9 ,,,, pls need help

ipad 2 could not restore and show error 9 ,,,, pls need help

Look at error descriptions in 2nd link.
Update and restore alert messages on iPhone, iPad, and iPod touch
http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
iPad: Unable to update or restore
http://support.apple.com/kb/ht4097
 Cheers, Tom

HT1430 I am trying to download IOS 6 but it is not completed , always showing error

I am trying to download IOS 6 but it is not completed , always showing error

I had the same problem after I gave my old iPad to my parents and tried to install Netflix. This is what you have to do: Open iTunes on your computer, the one you sync your iPad to. Then go to iTunes Store and search for and download Netflix app. After you download it, if your iPad is set to download new purchases it may start downloading on your iPad. If so, tap and hold to delete the app (because it is trying to install the new version on the iPad) Next step, go to the App Store on your iPad and find Netflix and it should say install since you already purchased it on the computer. Tap to install, and it will say the version is not compatible, tap to download a previous version. Click that and it will install the older version! One more thing, if and when you sync to your computer again it will say something like " Unable to install Netflix on your iPad" Just click the box to never remind you again, because it's trying to sync the newer Netflix app to your iPad, but it doesn't work so it displays the message. The old app will remain on the ipad. Hope this helps, good luck

Windows 8.1 laptop not recognising Ipod, showing error 21 in device manger

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